Every single missed call is loss for business. With Ziffy's real time call logs you can check who is handling calls, how many calls missed, who is not attending the calls in your team and many more matrices.
Ever wonder how your team handling incoming leads? With call recording you can check the conversation and store it for future use. It is very beneficial in financial market as well as when you want to maintain a quality among your business.
Having multiple agents attending your incoming calls? We have multi-user CRM panel where they can check call logs, manage their leads, put meeting reminders and even check past conversations. Best of all it can be updated on the go through SMS. No net connectivity required.
Oh! yes, you saw it right. Toll-Free 1800 numbers are completely free for callers. They can talk to you without paying any paisa. But why you should pay for it? That's simple since it is free, customers are more willing to discuss their requirements with you freely.
You want to increase your calling staff but don't know, which time customers calls most, which language they prefer (as per their geographic location), which kind of issue or requirement they discuss, how well your tele-executive handling the calls. All these and many more such analytical reports will help you to make informed decisions.
Forward your calls to different departments or to different executives based on caller input, time, geographic location. Even if you miss any call we will inform you about the caller details via SMS or email or through our mobile APP. You can build super complex IVRs in matter of minutes.
Running a campaign and out of people who can attend the calls? How many times you missed the call because you were already talking to someone else over the phone or was on leave or couldn't attend the call for x number of reasons. With our auto-fail safe call forwarding your calls will be transferred to next available agent.
Receive 10 calls or 10,000 calls per day, you don't have to worry about the infrastructure, CAPEX or management of the network. We will build it for you, manage it and pay for it. You just concentrate on your business and let us handle the telecom part. Cloud telephony is boon to small to big companies who don't want to fell into the nitty-gritty of managing a telecom network.
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