How Missed Call Impacts Business

What do you think makes the pillar for your business growth? The obvious responses hitting to my ears are the market, the customers and the modern technology. But, what else do you find is important to be extraordinary? Look closely to the business equation and you will find calls and missed calls received play a significant role in attracting those audience who are inclined to your services or products for some logical reasons.

Overall Scenario of Missed Calls

No matter whether you are a global player or mom-and-pop, your consumers believe that you have a good command over whatever you sell and also, you can provide them with a feasible solution for any of their problems. But, leaving calls unanswered mold their mindset to that the problems will remain on the table.

Actual Situation:

The obvious cases are described below:

  • The caller calls and call rings until the customer loses all his interest or disconnect the call.
  • The caller is asked to make a call back at a later time.
  • Voicemail service is just another way of irritating customers.

Reasons of the above situation

While there are numerous reasons, the basic ones are mentioned below:

  • Meagre staff to respond calls.
  • Existing staff busy in other business activities.
  • Calls are being received after working hours.
  • No priority to phone-based services.

Missed Call Cost

Have a look below and get an idea how missed calls impact.

  • Digitalization has overtaken the phone call system – is a myth. In today’s competitive business world about 87% serious enquiries are still received through phones. The caller assumes that his issues will get resolved calling the given number but ignoring such essential task can introduce a fair loss into the business.
  • 92% of callers will never call you back after giving full rings. The callers on the other side might have your potential customers and they might have called you to make huge booking. Missing out on such considerable conversion harm your business largely.
  • 63% of your customers will support your rivals when not entertained seriously. It is natural if your business has not good customer service, even your potential consumer will be reluctant for using your services anymore. And, they will start doing business with your competitors. So, it is advised to respond all calls seriously and no call should be left unanswered.

Not answering to the customer calls is a bad signal to the business

It is fair enough that we are living in a digital era and hence, we are expected to resolve our issues through email or other social media methods. But studies show, phone system is the first way that clicks on each mind when some confusion to be settled comes on the way. Chat is chat and it can never replace the phone call method. Chat is good for entertainment but on serious issues people believe on tone instead of content. It gives an entirely different experience to the customers when they get a chance to communicate with a live executive of your company and somewhere this process reinforces the credibility of the organization in a few minutes as emails are considered inhuman.

Nobody has enough time that they call to a particular business for more than twice. If you are not interested in expanding your business, how can your prospects trust you then? So, focus on each call and never show an ignorant attitude while responding to the cal.

‘Missed Calls’ – Not A Problem

Phone call system setup is a heavy investment – is a misconception. Don’t you think, you must have a detailed data of all the received calls – missed an entertained so you can figure out all the data that can benefit the business somehow. The toll free, IVR services are such facilities that help businesses to keep all record at one place so access and operation both can be done effortlessly.

The obvious solution that a business very often receives is to hire more professionals so all calls could be answered properly and timely. But, in the cut edge competitive world where a single employee completes the tasks of 2-4 workers, do you think more than a limited hiring is possible? Of course, no. So, switching to the Toll free system is a great choice so all call management can be done accurately. Also, the whole setup doesn’t cost you much.

Hence, each call should be entertained as opportunity and any sort of casual attitude would assuredly take you in deep loss.

5 Ways IVR Can Make Your Customer Talk To You!

There is hardly any organization in the world who don’t treat their customers as their first priority. Customers are the top priority in any organization to make their business reach top. Those who do not focus on their customers are most certainly do not face success.

Nearly many companies have made customer satisfaction as their policy and have marked it at number one. If statistically speaking, the customer doesn’t really like talking in an IVR, almost 83% of customers feel that it provides either no value to benefit. They think that with more and more people turning on to mobile applications and new technology they hardly give importance to IVR and treat it downhill.

So, how you will make your customers fall in love with the IVR? It can be possible with the study showing an estimation that IVR is prepared to grow at a staggering 27.4 percent by 2019.

Where did this growth come from?

Nearly 60% of customer service interactions take place over the phone. This shows that the rising number brings in a number of IVR for their own businesses. Don’t you think that telephonic conversation should be well executed with an IVR?

Your Customers Expect These 5 Things From Your IVR

Today everyone, from every sphere of life is a technology savvy. So, when talking about customers they too prefer using technology even while talking about customer service and experience. More than 66% of the customers are likely to leave the company after high effort interaction and call waiting on a phone call. About 82% of customers do not want to spend money on those businesses who do not interact with them nicely.

Let’s check what an IVR can do for your customers to enhance their experience.

#1 Warm and friendly voice attract customers

A warm and friendly voice attracts customers to remain on the call and about 5 to 7 percent increase in customer satisfaction. If your customers love the voice behind the call, they will definitely want to interact with you and want to do business with you. An IVR makes your easy at a great extent, it lets your customer easily reach you and to the specific department, he want without connecting to the wrong department. It saves your time as well as customers time too. An IVR is pre recorded and does not have expression or body movements, so try to make it appealing and ravishing that attracts customer attention.

# 2 Use Creativity and humor

Your customers when call you do not want to interact with a machine or recorded voice, they need personal human voice calling. So, you can use the advantage of talking to them when finally they have selected to talk to customer agent for the query. When on a call with them, you can use some creativity and humor to attract them and make them love the call which will result in the long duration of the call and can bring you positively.

# 3 Use Personalize IVR message

An IVR makes a lot of work easier, if your customers call you, you can even make the message personal for a specific person only that makes them feel special and heard. If you will treat your customer in such a way, they will want to be a part of your company for sure. An IVR can also be used to reconnect to the same customer through history and can also greet them with their personal name with providing overall a great customer experience. Like, “ Hello, Mr. Verma, welcome to our company”.

# 4 Make customers call prior to everything

As already discussed how a customer call is important to one organization. Even a single call missed can lose you a great amount of money. It is always advisable to treat every call at utmost importance without letting it go. An IVR makes the work a way easy by providing the personalized message and even a call missed can be seen at the history and an agent can reconnect to the call to find out whether the call is worthy to bring in business.

# 5 Keep it simple

It’s a psychological fact that people love those things which are easier to understand. So, in order to run the business smoothly, you should keep your presentation concept as simple as possible through comprehensive. As per research, 22% increase in simplicity will raise customer loyalty up to 97%. How can a prospect be taken up to the transactional cycle while he is confused? Thus, follow a simple notion, create a smooth path between you a consumer for healthy bonding.

Also Read : Why Cloud Telephony Is Relevant In The Field Of IVR.

‘Make Communication Intelligent’ to Carve Your Own “Brand”?

The rhetorics are frivolous, specially when they are about business weighing itself in gold and making exasperated and exaggerated ‘claims’ that don’t actually sync into the customer’s mind. And the result, as obvious as it is, the retribution of business growth due to failure of going over the top for the sake of branding. It is as much uncertain as an atmosphere, you may sense it, but can not move it to your wish.

Branding is Natural and NOT ‘Imposed’

If you want to see your business as a brand, then don’t make a fool of yourself by going nuts from the beginning. I still remember my 4th academic class when I along with my two besties went to fight with a gang of crazy maniac two classes senior to us. They were bullies and feared none. The third friend who was new joinee this year was too much pumped up about fighting. He used to provoke us to fight and never left an opportunity to express aggression himself too. His tales of bravery and valor from his previous class were rather narrated by himself to exemplary levels. So, we were trustful of him.  

Therefore never use really cheesy advertizing from the word “Go”. It never works for a business unless you have already earned a reputed and well established tag to your business name. When a minion starts of with such outrageously claims, it may get an initial flow to begin with, but once few people engage in using its services and products to a level of dissatisfaction, the name of business is dragged down to worst.

Why this is ought to happen only with a minion? Now that’s a really clever query to answer to and I will try to address it more convincingly for an easier understanding. When we generally talk about a minion new in the market, it is not the size but it’s inexperience which makes it ‘minion’ for once when it just starts the journey amidst market competition.

The beginning is never the zephyr of a good  branding because if it was so , the concept of business growth would have had no relevance in branding. It is not that a new business with a  massive investment is destined to fail, but it does add more probable reasons of a failure.

The more you invest on a new business, the lesser you get to think about growth. Why? It is simply due to the added stress of recovery of the investments made on it.

Always Remember Being Intelligent Communicator doesn’t Cost You a Penny! Try it now…

I have seen many people who don’t see any hope in the market for newbie. But i may not agree with this notion for a number of reasons.

While there are some restraint factors that obviously drags an issue initially, the way i see, it is just a blessing in disguise. While there are budget limitations, why do you even want to risk an investment on your branding without not even known.

A good communication is not chargeable, and just needs some presence of mind, that’s it. If you are unknown, what is the point spending on an ever going marketing campaign when people don’t even know your name.

Try to reach people with genuine intent to help and treat him as good as you can, trust me, he will want to return to you. And one more person will help you shout ing your name to masses and being reknowned and respected for the decency.

Why Cloud Telephony Is Relevant In The Field Of IVR

A place where the user can define their own IVR or telephony applications themselves is Cloud Telephony. A Cloud Telephony is a very common term used now very often, it has come up from Cloud Computing. Your work becomes easy and you no longer have to fuss up with the callers who call you at an unusual time. You will be able to make up easily how to deal with telephony jargons and knowledge of how a telephone works. It is just as simple as make/receive(pick up) a telephone call, hang up or disconnect the call, play an audio file, transfer the call, conference the call, record the call and more.

A Cloud Telephony is a real need in any business, if you are recording an IVR (Interactive Voice Response) for your phone number then you need a Cloud Telephony that will make it simpler for you to keep updates of all the calls and you will be able to keep records of your important calls that will surely be your prospective customers.

A business owner understands the importance of having a cloud telephony in their business. Same should you know about it, and incorporate to your own business.

Is an IVR mandatory in your toll-free number?

IVR System is an automated telephony system, where when a caller calls you hear a recorded telephony voice. It is applicable only on a hosted telephony, without which an IVR cannot work.

You must be very familiar with a voice saying “Welcome to XYZ company, Press 1 for sales, press 2 for support….”. This IVR is especially suitable and relevant in a Cloud telephony toll-free number, if you are looking for a toll-free number then an IVR is a necessity in many ways.

See below and know how a cloud telephony works and know yourself that how it is needed.

  • Your number gain importance among callers

A toll-free number is now no more a luxurious thing for your business but has become a necessity which you must have for your business. If a caller calls you and hear a fancy recorded IVR, his interest grows up naturally and he wants to invest in your business as he feels that he is being guided well through IVR recording and creates a good impression among all the callers who call you, especially first-time callers.

  • Customer can easily reach you

Your customer, especially your prospective customers who do not have your number can easily get through you by calling your toll-free number and an IVR recorded voice will lead the caller to you. This makes it easy for your prospective customer to reach you and connect you. If your customers will like you most certainly they will want to continue working with you and this will increase your company’s goodwill.

  • Caller information collected easily

IVR acts as a medium in collecting information about customer’s needs and will transfer the call automatically to the most preferred sales agent who can handle the call easily depending on their IVR input. When the calls are directed using technology, it has a very less chance that the calls may direct to the wrong agent and gives the surety that the caller will be provided with right information through a right agent.

  • You gain professionalism

If you are a company who works with the objective to make customers happy and satisfied then you should have an IVR for your toll-free number as it let you in making a presence in the market with a professional voice calling on the other side. And it will also make callers aware that you have many departments and employees.

An IVR is as mandatory in a cloud telephony as it is necessary for a business to have an infrastructure. The importance of infrastructure in a company is very relevant as employees those who are working with you just not see your company profile but also see how better it is built. So, if you are using a cloud telephony then you should use an IVR too.

Set An IVR If Your Customers Are Getting Unheard!

A Customer is everything for your business, the happier they are, the more profit and income you generate. How will you ensure that you make them happy and satisfied? If you attend them at proper times and at the time when they need you the most, result in happy and satisfied customers and they want to be a part of your organization for a longer duration.

To understand your customers, you have to understand them and wear their shoes!

Lost your bike, waiting for the insurance company to pay the refunded money or check on further details for renewal; Ordered a lunch through a phone call and expecting it to arrive within half hours and after 1 hour it has still not arrived.

As a customer, there is strong urge to get the problem and solution provided within time, by calling up the company’s helpline number to get it solved. It does not matter whether you are a big organization or small, customer service should be performed well by every organization, no matter what size. If you have to build customers loyalty, see it through their eyes. Having a reliable customer service will make them happy and your permanent customers.

How can you make customers query solved and hear up their problems?

The idea is just to make your customers query solved within time will make it simpler for you. This can be achieved easily if you set up an Interactive Voice Response as with the advent of Cloud Telephony, customer service helplines have become a possibility for startups and any other organizations to maintain interaction and competitiveness at affordable prices.

IVR helps you in getting over through following situations.

  • High Traffic On Calls

A business receives too many calls, sometimes it becomes difficult to manage all the calls and attend all of them. An IVR helps an organization in attending all the calls and not let any call unheard. This helps especially at the time of crisis when the callers need to call the state of emergency and his call gets on hold and gets unheard. An IVR makes it easy for you to get a hold on all those calls and also attend each and every caller.

  • Calls Transferred to the Wrong Department

Sometimes due to some technical issues, it happens that customers calls may get transferred to another department and to get back to the right department may take more time and may make customers feel irritated after a long wait and may cut off the line. Customers need to be dealt with proper care and their calls need to be attended on time so that they feel that they are important to your organization.

  • Didn’t get response on time

You may not know when your customer calls you, how important it is for him to get connected to you. They may feel the urge to talk to you as they really need to talk to your helpline for some issues faced by them. If they didn’t get your reply on time, it may make them feel unnoticed and may lose their prospective customers.

Each and every call are important for any business, you cannot let any call unattended as it might lose you a very valuable lead. Your every situation and the problem has a solution in form of an IVR. The idea of setting up an IVR will help in customer interaction effectively.

Welcome Cloud Telephony As It Saves Business Cost!

No one can object if I mention in the discussion that a business should shift to the cloud telephony system from the isolated telephone system as soon as possible. Benefits stuck to cloud telephony are countless such as it needs no hardware cost, a cheap service than the traditional costly system. Well! There are a number of worth-noticing points that will your business cost more than you save on hardware cost.

Cloud telephony can be integrated with other tools

Flexibility in technology is very important. Now, when I talk about the traditional phone system, the isolated feature was troubling the industry at a good scale. It couldn’t be integrated with other tools or applications.

Using telephony system only to make communication easier is neither good for business purpose nor a cost-effective decision. Integrating the system with tools like CRM or customer satisfaction tool can benefit the business and boost productivity.

Now, what when phone system is not connected to CRM? The sales executive will have to maintain all call records in the CRM manually. Now you decide! Isn’t doing this data entry task a clear time-waste? I mean this precious time can be used in talking with more customers.

The cloud phone system integrates with CRM and enables to keep the record the details and the history of call at any point of need.

Another great advantage of saving caller’s history that you don’t need to ask them the same questions again which have been asked in last conversations. It saves the time of sales executive and doesn’t create irritation to you customers and make them inclined to your services.

A Proficient Team

Indeed companies invest big amount on training their sales staff but unluckily productivity stats often don’t show any significant increase. Actually, the training program is still following the same old concept. The employees are being trained for products and services means no practical situation is discussed during the session. Will it work long? Of course, no!

With the help of call recording feature the caller’s recording is heard carefully then an insight is drawn about where executives are doing mistakes and how it can be resolved. Thereby, the efficiency of employees gets uplifted and it helps companies to gain more ROI.

No Office Rent

Gone are the days, when you were needed a magnificent building to give a start to your business. Now almost companies are saying bye bye to the physical structure and running behind the virtual one. It could be possible because of the invent of cloud telephony. The main reason behind this switch is it allows competent people to work from home.

Another considerable perk of using this system is that the deferred customer service can be revamped to a great extent as your customers don’t need to wait longer rather their calls are being responded promptly. Your employees remain busy at the workplace and don’t goof-up during productive hours.

Get More Opportunities

The e-commerce websites are seen dealing with more customers during special sale time like festive season etc. with traditional phone technology it was pretty challenging and expensive to handle such crowd and you needed to hire more employees to overcome the work pressure. But with IVR feature of cloud telephony, multiple customers can be served at the same time that too with making them fully satisfied.

Hence cloud telephony saves business cost in ways one can never have thought about before.

Rise Above The Ordinary With A Business Toll-Free Number

Few people along with an idea started a company. Initially, they were three members when they decided to open a website and displayed their mobile numbers there, on a business card and distributed among their customers. A few years later, the business started growing and increased their staff to 30 employees and the customers also grew more and more. Now, they were not able to handle all the calls of customers at just one go, most of the time their customers have to hold on phone to talk to the representative. They thought of using a toll-free number. But, changing the number now, will make them lose some of the valuable leads. If they would have thought of having a business toll-free number earlier there situation would have been different from now.

Having a business toll-free number can work wonders for your business. No matter how big or small your business is, it will handle all your calls efficiently and effectively. The calls which are important to you and the time when you get a maximum call is all known easily and you don’t have to worry about the timing at all. This will also help you to ensure, which is the time when you receive the maximum number of calls and you could focus on that timing to make your prospective customers your permanent one.

Today, there is more than 40 million toll-free number in use. Are you in this number or out of it? If not then you must surely make it to the increasing number and increase the record in 2017 as a business without a toll-free number stands nowhere near a business with a toll-free number.

A business Toll-free number has the power to make your company’s brand a fancy one and will improve your company’s goodwill. Having a toll-free number means:

A Toll-Free Number Gives You Identity

When you get an 1800 number, it is solely your business number i.e. you can easily use it for your business purposes and people will remember you with this number only. It will act as a brand for your business and gives you a new identity that is how people will know you. Many popular companies use a toll-free number that most of them are known by it and people know it verbally. 1-800-FLOWERS, 1-800-HURT-NOW, 1-800-BEACHES are the most popular toll-free numbers that let their business grow higher. And, it’s a fact that these numbers have increased their goodwill and plays a major role in their success.

Your Customers Are Handled More Efficiently

Toll-free numbers maintain your customers more efficiently i.e. when you share your number with your customers, they call you anytime and they always receive an answer from your side. The customers are handled in the simplest and easy way that they like to call you very often and want to buy your product. How well you treat your customers will only make them like your business and will trust you more.

Business Communication becomes Smooth

When your customers make a call, they hear a fancy recorded voice from the other end. This will add a value of your company in front of your customers and they will be propelled to use your services as communication is the key while you talk. If you are available to your customers anytime they call, it will certainly add value advantage to your company and you can make an efficient smooth business call.

Enhance Data with Minimal Error

Being a business owner you have to keep records of all the data about when your customers called you and when they get a reply and are they satisfied or not. These things happen and query raise but what you do? Work on it and try to reduce errors? These facts are very important to get your data right and work accordingly. With good information and data available to you, you will more easily be able to work based on the facts available to you.

A business when takes off, go slow initially and it may be small and you think that you don’t need branding for your business. But, later you realize that wish I would have used toll-free number earlier cause now I have to change my number and all these problems occur.

Make the most of it today, and buy a business toll-free now!

Want to Buy a Cheap Toll Free Number?

Using toll free numbers is a special service which squarely aims to give the customers accessibility for communicating whenever he needs help for service provider. But many business often want to buy a cheap toll free number? And I for one don’t find it logical for many serious reasons that I am about to share.

A business is not limited to sales, it also needs to serve its customers to their satisfaction if a business wants to build a trustworthy name for itself in the market. For keeping the user satisfied, the business needs to set up a dependable channel open for the customers to reach out to them in case when they need assistance. But then, they end up getting the cheapest possible way to get a toll free number service and it is really a vulnerable issue with many businesses nowadays.

How Cheap Toll-Free Service Works for Your Failure?

It may sound vague to you but I can assure you that you will not find it vague after reading this. The way a business performs is not about sales alone, a major credit goes to the credibility of its services. This beyond any doubt whatsoever as you can never find one such renowned brand that is careless to its customers. If you don’t entertain a customer in need, your customers will make sure that they can propagate your bluff in the market, whether it is angst or revenge doesn’t make it any different.

There are plenty of factors that work against you when you adopt a cheap toll free number for your business.

  • Incompetent Interaction – Spoils Customers

If you think an issue with your product or service will upset a customer, yes it does. But when you think this can alone tarnish and spoil your image radically, then you are being exaggerated and unrealistic in your approach. Problems do occur, even with the best ones too. Nobody is ever perfect and thereby nobody can ever make perfect. So, dump the thought straight away as it is nothing more than a crap.

What does hamper your image is your ignorance to resolve such issues. Customer Loyalty is an unparalleled asset when it comes to brand building. When those customers who face issues and need assistance but you are careless enough to mistreat them instead of support which is ideally expected by the customer, I am afraid but you might just be digging a grave for own business.

But alas, you got that cheap toll free number, which is down at most of the times he tried to connect with you. Even when they connect, the call is never enough audible or well connected to provide enough clarity that could make the conversation any productive.

If you think such a customer will be banging his head on your doors for too long, you are being mistaken. To give you a perspective, it is just like cutting the tree which you yourself are seated upon. And when tree falls down, it can hurt. In this case, the customer feels betrayed and furiously tries to malign your business name in the market to a maximum extent where he could go. This leads to a bad word of mouth publicity that kick a business on the groin.

What such customers do is worst for the business interest. I remember once when I asked my friend about a certain product along with the available options to get an advice for better choice. Though he didn’t tell me which one to take, but he ensured that I shouldn’t take one of them for he had terrible experience being their customer. I am sorry but I couldn’t trust that company for any of its product thereafter. So, it not only spoiled a probable sale of theirs but also left a negative image on my friend. So much so, that he wouldn’t forget to insist not buying from that company and cutting down many of the probable customers that the business would have had if for my friend  didn’t share a negative opinion.

  • Frequent Downtimes – Tempers Reliability & Credibility

When you take a cheap toll free number, it ought to have loopholes. Ever wondered, why it is sold cheap? Didn’t you thought why other companies are not bringing their prices down to compete with them? It is so because good service providers know that there is much of a difference between the two services. The cheaper ones develop a compromised infrastructure to provide those services which is no match for cloud based telephony systems. Such numbers are often hit by downtime and frustrate the customers provoking them to become negative about your business.

Now this means that there will be certain issues which will recur over time and again. The service will be down for too longer durations and it doesn’t help you by any mean. There is a clearly negative intent which a customer usually presumes by himself for such businesses.

The basic impression which goes into the mind of customers is that the company just gives toll free number for mere formality to appear genuine to a customer. Although they never intend to provide support services. Instead it is just to make it count during the sales to take a customer into confidence and convinced easily. But once they sell, they are not concerned to support their customers when there are issues with the product or service.

A cheap toll free number might look good for a start, but once you develop decent customers, and even 10% of them not being able to connect to your toll free numbers due to a service downtime, it will just be enough to call you a bluff leaving exposed for being a dishonest and non credible business organization. Soon this tag attached with your name as a non reliable business in the market will leave your business bleeding.

  • No Integrated IVR – Poor Call Management

The response of a toll free numbers is an important factor in making sure that the calls of your customers are duly entertained. The cheap toll free numbers don’t provide IVR for conveniently keeping the prices to the lowest. This makes it really problematic for a business to attend many calls at a time for there is no call management as such.

Whenever a customer calls, the least he can expect is to hear a busy tone in response. The cheap toll free numbers avoid IVR integration and therefore, it is impossible for them to manage many customers at a time. The number would just end up busy in case any customer calls because there is no way to manage those calls.

Now, there is no point of using toll free numbers if you use many toll free numbers for obvious reasons. Don’t even expect that a customer would remember all those numbers for your sake. What IVR can do is receive the calls landing on those numbers and redirects them to specifically assigned support executives. So you can manage the calls pertaining to different departments to the concerned department and make sure a fluent and uncompromised communications for the ease of customers.

Moreover, IVR lets you manage many calls at a time and keeps them held even if you have 5 executive channels all being busy with the calls and a 6th call arrives simultaneously. The IVR gives the automated recording along with concerned options,  and then hold the call while transferring it to an executive until he gets free from the prior call. So every call will not just be attended but also managed in a well organized and uninterrupted manner.

Therefore, the choice is your’s to make. Whether you want a good name or a cheap toll free number because both of them can never ever co-exist at all.

Improve Business Efficiency With The Help Of Cloud Telephony

Cloud Telephony has been a compelling tool since its origin and has changed many perspectives too. Its impact on how we view the business today is worth noticing. Toll-free services play an important role in lifting business efficiency graph. If we talk about the benefits; lower cost, less human effort, better business results and flexibility in changing the capacity.

Customer satisfactions and benefits are discussed at the higher level but how the IT infrastructure of an organization gets streamlined by it is less talked about. Cloud telephony has largely contributed in optimizing business communication.

Remove the difference between the teams

Let’s discuss the situation of IT staff of any organization before the use of cloud telephony era. The situation I am going to discuss here is focusing an average organization. Initially, companies had a patchwork of multiple business applications hosting on a number of servers having different architecture. These servers were the part of office across the globe. The sales department was being run one server while the timesheet on another.

While remote access was allowed then also through the internet but managing the whole team with different different IDs was a tough game and internet didn’t help clearly and accurately.

Since the birth of Cloud Telephony, the whole system could be arranged in uniform and systematic way. Due to its compelling design and architecture, the cloud setup is able to streamline all the application whether these are for remote access or inside office premises access. Since the access of all entities goes through one way only hence it is easy and crystal clear to manage everything easily in order to increase efficiency.

Real time communication

Cloud system is architected such that it could connect to each electronic device like smartphones, laptops easily. Somewhere it is very helpful in raising the efficacy of business messaging system providing them with the high-quality real-time communication.

Suppose a sales executive of FMCG is in the field and the customer asks some queries related to business statistics of products delivery or profits etc. in that case, the employee can directly access the website and fetch out required details.

Unified Messaging

Unified communication has been in sound demand before the invent of the internet. The cloud-based solution is the one and only messaging platform where each report related to messages, tickets or problems are maintained in a move to avoid inefficiencies because of same data iteration from multiple resources. It is natural that we all lose synchronization with our colleagues while discussing the same topic just because everyone in the discussion is following a different communication channel.

Streamlined Management

Major improvements because of cloud system birth is seen specifically in functions and maintenance of enterprise software. The enterprise communication software such as Outlook, Sharepoint have to go through a number of scrutinies before getting approval on any upgrade. Now when these solutions are accessed from provider’s cloud arrangement instead of onsite installation, it gives more solidity to upgrades. Communication software is the nerve of any business model and its upgradations and maintenance are easier with the help of cloud system.

5 Ways To Leverage Cloud Telephony For Your Business

Cloud Computing is spreading in the economy and can be boon to your business if you use in the right way. Many businesses are adopting cloud telephony and about 50% of business decision makers say that cloud lets them be agiler in their business. Cloud Computing lets their business meet the ups and down business needs.

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers and users that are using your product, it becomes easy for you to connect to the world.

I want to throw some light on ‘The Hartford’ Company and how Cloud Telephony helped them grow!

The Hartford is a very established company of United States based on investment and insurance  and is a part of the Fortune 500 list. The company is transforming its IT services it delivers by implementing a new infrastructure that includes a private cloud. The company focuses on growing its group benefits, mutual funds, property, and casualty business. The cloud computing helps business to foster the productivity of business and bring technology to market faster.

Cloud telephony has made various business recover their losses and it definitely acts as an asset to the business. Below are 5 ways which you can also leverage this technology.

  1. Better customer assistance

Your customers are the core of your business. They just want that they should be treated well and so do the cloud telephony helps in making this true. They come from multiple locations and whenever they make a call they need proper assistance with full support, what this cloud telephony makes it possible for you. Your executive might be busy sometimes and not able to attend the call which makes the customer feel dissatisfied and they may not like your support facility.

If you make them assure that you are always there, then surely it will help you in recovering them back.

  1. Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens that you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues like call volumes, the time taken while in the call, the number of missed call etc.  

  1. Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

  1. Helps in expansion plans

Being in a business, you want to rise and scale up in the market and this does not happen without happy customers. Switching to cloud telephony will make it easy for you to reach out your plans and aim to expand your business. Whenever you make a call, it will not cost you much and allow you to add, delete, modify a number of users easily with just a few clicks of the mouse. You are able to reach out a number of people and will have the freedom to make more calls.

  1. Major game changer in innovation and technology

No matter what company you are in, you cannot survive without technology. Cloud telephony in a business is definitely a boon and can act as a huge game changer for your business. With the above points discussed, it definitely makes it necessary for to have cloud telephony for your business.

From everything going to technology, from smartphones and tablets to mobile application and cloud telephony your business must have it all to sustain in the market.