Brand Building with Vanity Numbers

vanity-numbersWhen you talk about the brand value then everything should be unique and special that no other local or brand can have. Same apply to the numbers, they should be singular and easy to remember so that your audience can quickly recall your brand name with the contact number.

Vanity numbers are fancy numbers (or toll-free numbers), they are in easily remembered sequence and ended with repeated digits such as Dominos (6888 6888), Pizza Hut (3988 3988), OLA Cabs (3355 3355), Just Dial (88888 88888) etc.

Does vanity number really make your business prominent ?

    • According to the recent study vanity numbers can improve:
      • Recall rates of billboard ads by 84%.
      • Nine times more effective broadcast advertisement.
    • After hearing, 72% of people can exactly recall the number what they heard.

Above research clearly indicate that the vanity numbers not only implied a sense of trust but also improve a prospect’s recall ability, that they will pick up the phone and call when they need your goods or services.
No matter what is your company size, your clients have been conditioned to associate 1-800 telephone numbers with large, established, and trustworthy businesses.

How to get the vanity numbers ?

All you need to do is select the provider and contact them to choose your number. However in the past, security of vanity telephone number was not simple as it is today, this is all possible because of the internet and online telephone services.
You don’t have to worry that the particular number can only equip by the particular provider. Because all providers access the same database, so they all have the identical numbers. You can choose your own provider based on pricing, availability, and customer satisfaction.

Vanity numbers will not take the place of your local telephone number instead of your provider points all your incoming calls from your direct business line to your vanity number. This process is extremely simple and seamless for both consumers and for businesses.

In addition, you will always have to give your audience at least a reason to call you. Vanity numbers help you the most because when you advertise, people will swiftly recall these numbers that’s why 90% of Americans have used toll-free numbers to contact a company after watching an advertisement.
They boost consumer recall rate and make existing advertising far more effective.

Why your business need an IVR

business-ivrIVR is an interactive voice response that is automated by the computer system and allows people to connect with the computer’s database, that can be via emails, fax etc., usually it is the telephone.

We all are aware of the concept of the call centers… Do we..??
‘Press 1 for sales’,’Press 2 for marketing’… Yeah..?? Remember..?

The IVR service firstly deployed in the 1970s for the use of call centers, but it was too expensive and with the complicated technology.
Now it’s being a decade later that the technology became more affordable, cost effective and able to used with voice recognition.
Voice recognition helps your customer to collect information without wasting their time with prerecorded messages in detail.

For Example: If you call any operator’s (such as airtel, vodafone, BSNL, idea etc.) customer care and want to know about your balance and validity then IVR helps you to reach the particular destination of information and with the help of the computer’s database, and the voice recognition feature, announce your balance details with validity (if applicable).

IVR is of two types, usability depends on the demand:

  • Inbound IVR: use to automate the calling answering process.

For example: ‘Press 1 for DTH’,‘Press 2 for the Internet’,‘Press 3 for other assistance’ etc.

  • Outbound IVR: use to take the feedback from the customer.

For example: After solving the customer’s query, you can make an automated IVR call to the customer and ask ‘Press 1 if you are satisfied or Press 2 if you are not satisfied.’

Why only IVR?

Grab every call

Your every call is an important one as your customer. You may miss a big order call but now you will never miss any call whether your phone is switched off or not with you for some reason. IVR services give you a list of all the customers who called you and whose call was missed.

Intense fight

There are many companies are in hurry to grab the attention of the customers but unfortunately, they fail because of the low budget.

Although the multinational companies don’t give attention to the individual customers but they use large marketing budget and images to grab their attention to them.

But what about the small businesses, what should they do…??
They do not have the high budget and have any image in the market too.
The IVR services are not less than a boon for them. Now they can provide all type of customer service in their low budget.

Enhances company’s image

You undoubtedly want to impress your caller and convey a big company image but you do not want to expense too much like a real receptionist. Through the IVR services, you can handle the calls for multiple departments and project a professional business image by providing the extension for each function.

Location doesn’t matter

No matter where you are, you can manage the call routing to your home, mobile or any other number. Enjoy your convenience and never miss your crucial phone call too.

MIS (Management Information System)

Don’t worry..! If you are out of papers. IVR services come up with call logs, call recordings and notifications features for each call. Now you do not have to remember what details you gave to each of the prospects.

Number ends with your business

Suppose your business grows and you want to move your business. But if you are dealing with your customers by your regular phone numbers, what would you do now..? You may call each and every customer and inform about the relocation…. Don’t you think it’s going to be very hectic and impossible..??
The IVR services give you a solution for this, now your number will never change doesn’t matter what is your office location.

IVR services are all about No Hardware ! No Software ! As Easy as your Email 🙂

What role Cloud Telephony plays in your business

cloud-telephonyLet me tell you the bitter truth…!!

If you are still using clumsy on-premise communication products, you’re missing out (and you’re apparently paying way too much!).

When you talk about a business, there is a lot of things you have to handle, in which communication takes a substantial part and it is complicated now because you have to handle many phone calls, faxes, emails, text messages and this all should be answered or managed successfully. Plus, you have to sit on the desk between 9 to 5 to manage but in the 20th century, telephony services have been transformed. Now the work happens at home, on the road, and at the client side means anywhere, anytime via your friendly phone.

Now the first question begins, What is this technology or…..

What is cloud telephony?

Cloud Telephony is an internet based phone call that does not require any hardware to route your calls, you need a particular number from cloud telephony or telecom provider along with a certain number of ports to route the incoming or outgoing calls to and from this number.

When a call is landed on your particular phone number the vendor API communicates with user web application interface. This web application interface has an appropriate set of commands to execute predefined actions such as playing text file, send SMS. Record etc.

The telecommunications applications, switching, and storage are hosted by a third-party, also known as hosted telephony.

Cloud Telephony – an innovation  

In today’s revolutionize world, business communication has also been advanced. Communication happens between people in different regions, on different scales and through different channels not just within the 4 walls of the office.

It breaks the barriers that the traditional phone systems have. Let’s get rolling to know about the ways:

  • Supports outside communication: Call centre is no novation, even not for a small business. Running a call centre can be a huge investment that is what cloud telephony can do with ease. It enables the communication in a more sleek, controlled and orderly manner.
  • Supports modernization: Cloud telephony helps you to save on costs, increase your company’s flexibility and productivity through technical modernization, set up your company’s infrastructure easily and quickly, and improve continuity of operations.

Benefits of using cloud telephony

Here are some enormous benefits of modern cloud telephony:

  • Flexible, Scalable and Secure: You can do any change such as IVR message as well as add or delete a number of agents according to the number of calls and all the data from call records to recording are stored on high-security cloud servers.
  • User-Friendly and Zero Maintenance: You can use your own mobile phone and no physical servers are necessary at your office location. So, you have to do zero server cost.
  • More Value for Less Money: Cloud telephony have a completely different cost structure, unlike traditional phone system have. Traditional phone system loads additional cost for maintenance on top of your telephone bill but now your dream came true “pay only for you use”. No maintenance charges at all.
  • Time to set-up: If you remember……previously your office landline takes a lot of time to set-up; from feasibility test to final installation but now you can set-up and go live in less than a day.

This technology is only as powerful as what it is used for. Cloud telephony, with its creative and fascinating adoptions, has emerged far beyond its anticipations.

Few interesting uses of Toll Free Numbers

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What do you think? Does anyone really care if their call is Toll-Free anymore? Does anyone really pay for long distance anymore? No.

If no one really cares about calls being Toll-Free anymore, why do companies still invest billions on the service? Simple, they get the traits they need to manage their business. They control the routing of calls, where all are they going and when they are conquer, they get all kinds of announcements for business intelligence, and they can approach cloud-based services that help them furnish high-quality customer service.

So…what if I told you Toll-free numbers acknowledge callers to reach businesses or individuals without giving any charge for the call. Toll-free numbers can be dialed directly to your business or personal telephone line and the charges of the call are paid by the called party (the toll-free subscriber) in place of the calling party.

These are very ordinary and have proven fruitful for trades. It presents “free” and advantageous way to contact businesses.

Many companies rely on toll-free services for their thriving businesses. Little do they know, this utility works well for other purposes too.

Below are some features of toll-free numbers used in creative and socially conscious ways:

Portabilityportability-2

Did you know? If you once buy a toll-free number, it is all yours; even if you can change providers or change your trades location.

Location doesn’t matter with a toll-free number. If you are going to relocate your business, your consumers won’t even know about! You can still reach to your customers by forwarding your calls to your cell phone or any other cell phone.

Credibility

A toll-free number enhances your company’s image and gives soundness to your business. These numbers are not just for the big corporations; they are valuable for companies of all sizes, specifically those just proposing a business. It builds trustworthiness between the organization and the customer. You could be working out of your basement and no one would know.

Non-geographic number

non-geographic-3Businesses can have one number to reach the particular department of the company, that may be geographically distributed(starts with an area code).

Non-geographic numbers are easy to remember and it is only one for all the location.

For example: 1-800 Flowers.com.

This company, possessed by flower-shop owner Jim McCann, fills its orders through a florists network and through drop shipments.

It holds a florist-to-florist network and a floral wire service too—all services routed through the vanity toll-free number.

Enhanced data

When a consumer makes a toll-free call to a business, the company can access additional analytical data that would not be surely available if the customer uses a local phone number. Toll-Free Numbers are used by Google on digital click-to-call campaigns. Businesses can approach data about the caller’s search history, geographic location, and the other helpful statistics.

Marketing Tool

Vanity numbers are great for marketing purposes but do you know toll-free numbers help you to better track your marketing efforts?
Hold on..!! Think..! You have a website and a lead generation system. OK..? and what if someone picks up the phone and calls you from anywhere, how do you perceive where they came from?

The toll-free number allows you to create extensions, which associated with a particular campaign. Your toll-free number can act as a marketing tool and as a result can boost your call volume, sales and return on investment(ROI).

So, the toll-free service is very wide for all corporations in sales, support, CRM, survey, polls, subscription, accounts etc.

The elegance of Toll-Free number; Your client may reach you without any calling charges.

It is billed for the subscriber instead of the caller.

7 Years of Success

anniversary-collage

We thank our entire team and every single Customer for these seven remarkable years of warmth and support. We could not have done it without your encouragement and unbiased love. We hope you will keep holding us to high standards and telling us when we have met your expectations and when we have let you down.

We have started our journey-

  • In ‘1999’ as “Webstar India” and was providing web hosting services firstly.
  • In ‘2003’, we were dealing in SMS services and recognized as a brand “ZNISMS”.
  • ‘ZNISMS’ gives birth the brand name “ZNI Wireless Private Limited”.
  • In ‘2009’, ZNI Wireless Private Limited finally formed and starts giving IVR services.
  • In ‘2010’, ZNISMS also shifted to IVR services.
  • ‘ZNI Wireless Private Limited’ is the “first company” that gives ‘toll-free IVR service’.

Our customers give us continuous support and love from the starting and in ‘2014’ and ‘2015’ we have increased from 1000 to 2000 clients means we are deliberately loved by our affectionate customer.cl01

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Qualities which a Salesperson should have

Qualities which a Salesperson should have

So, what does it take to be a successful salesperson?  Some experts believe that a person’s attitudes, personality, and work methods together classified as their “approach to work” are virtually the entire basis for professional success. Common sense dictates that a person’s approach to work plays an important role in their performance on the job. By the very nature of the work itself, successful salespeople possess a unique set of personality attributes that enable them to succeed.  Mediocre sales performance cannot be disguised as a salesperson’s success or failure is revealed immediately by the bottom line results. It takes a special kind of individual to succeed in sales.

Empathy

Empathy is the ability to identify with customers, to feel what they are feeling and make customers feel respected.  Empathy is NOT sympathy, which involves a feeling of loyalty with another individual.  It is more than understanding their concerns from an objective standpoint.  A salesperson showing empathy can gain trust and establish rapport with customers by being on their side and not appearing judgmental.  Empathy allows the salesperson to read the customers, show concern, and clearly demonstrate his or her interest in providing a proper solution.

Good Listener

When you listen to your clients/customers, you find out what they want and need, and how to make that happen. If you don’t know exactly how to make happen what your client has asked for, be absolutely sure that there is a way. You just haven’t found it, yet.

Great salespeople ask quality questions

The best sales people ask their clients and prospects plenty of quality questions to fully determine their situation and buying needs. They know that the most effective way to present their product or service is to uncover their customer’s goals, objectives, concerns and hesitations. This allows them to effectively discuss the features and benefits of their product and service that most relate to each customer.

Focus

A person with focus is internally driven to accomplish goals and can stay attentive to one topic.  Focused individuals are more demanding of themselves than other people and they are self-motivated.  They are able to organize themselves and recognize what needs to be done in order to achieve their goals. In a salesperson, focus produces best results when it is balanced with empathy.  You then see a person who listens and identifies with the customer while keeping focused on set goals, and who is able to translate these goals into solutions for the customer.

How to train your Customer Support Department

How to train your Customer Support Department

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful in every organization. You pay your customer service representatives to interact with your customers every day, but do you train them on how to do this well? Many managers make the mistake of thinking the interpersonal communication comes easy to everyone on their front line, but some reps may need more assistance in this area than others.

Customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent.

New Agents should be properly educated

Your new hires should have a comprehensive understanding of your business, product and call center operations. They should also be provided information about company culture, mission, core values and vision and understand their role in achieving business goals. With this understanding, your agents will be more prepared to interact with customers in a manner that is consistent with your business values.

Give your customers a way to provide feedback

No matter how proactive you are, you’ll never be able to get in front of every customer issue. To make sure you learn about the good, the bad, and the ugly experience your customers have, create an easily accessible way for customers to give feedback.

Whether it’s a phone survey at the end of a service call, an email survey sent directly from your CRM tool, or a form on the “Contact Us” page of your website, creating a means for customers to give feedback makes it easier for you to learn what needs improvement. It also helps keep unhappy customers from voicing their displeasure on highly visible places like your social media pages.

Keep Customers Up to Date

Engaging customers means notifying them of policy changes or upcoming promotions that may be relevant to them. It means treating your customers more like a partner in your business, rather than someone who must be serviced every time they walk through your door. Your front line reps are the perfect place to begin educating and updating your customers on information about your company that specifically applies to them.

Raise your customer interactions to the next level, and you transform merely satisfied customers into loyal, engaged clients. Those contact points make all the difference in keeping your client base coming back to your business over and over again.

What Business Problems are solved by CRM Panel of Toll Free Numbers

What Business Problems are solved by CRM Panel Of Toll Free Numbers

This is like the soul of any toll free number as it helps the customers monitor, analyze and track all the incoming calls. With the help of this panel, customers can know which time of the day most of the their clients’ are calling them. CRM is an acronym that stands for Customer Relationship Management that helps in custom retention and improve your relationship with customers. But, do you know when you buy a toll free number you are provided with a comprehensive CRM panel which can help you manage all the database of the incoming calls and hence helps in managing your business communication smoothly.

  • You lack a proper channel to manage inbound calls and lose leads.
  • CRM panel can be used to see all the answered, unanswered and missed calls.
  • As a subscriber, you can gauge all the vital statistics like at which time most of the customers are calling you.
  • You lack insight into your customer’s’ preferences.
  • The panel can also be used to take customers’ remark as feedback which in turn improvise services and enhance sales.
  • To maintain reporting system is a tedious task for you.
  • With the help of CRM panel, you can manage all the vital data, analytics and statistics which in turn lets you save tons of paperwork and other vital resources.
  • You lack manpower and cannot be present physically at office.
  • Without being physically present at office, you can keep track of the calls and callers.
  • You want transparency of the bills paid by you.
  • Save Money! Save Efforts! Save Resources by automating the Thinking different means being a winner.
  • You can see each and every details of the pulse rate, talk time etc. and can know for what you are paying.

It is a good idea to have all customer interaction data centralized in one database, because it saves you expensive data management time. It also means all your teams can see all data in relation to an individual or a group of your customers. This speeds up the decision-making process and your employees can organize themselves better according to the hard data: knowing which leads are hot or cold allows them to take appropriate action, focusing their energy in the right direction.

Do you know why your Competitor Use Vanity Numbers

Do you know why your Competitor Use vanity Numbers

Considering a vanity number for your business? A vanity number will not only help your business sound more professional but also look more professional.

Vanity numbers are easy to remember so they’re great for companies who do business over the phone on a national level or those who spend a lot of money on display advertising, like a billboard. Relying on customers to remember the 10 digit number they just saw on a billboard as they pass on the highway is simply unrealistic. Expecting them to remember something like 1-800-Flowers as they drive by makes a lot more sense.

Once you have left your job and decided to earn as much as you want, you explore all the possible ways to set up a profitable business. Whether you have made up your mind to not join a business or have left the job to start a business venture, there are certain things that you need to pay heed to.

Branding

Vanity phone numbers are an extension of name recognition, a process those in the marketing business call branding. Once you purchase your toll free vanity phone number, your customer base will expand further when you include that number in your advertising, whether it’s in your print media, billboards and other signage, or on a company vehicle.  When a service or product is needed, the customers immediately know where to go.  Your telephone number is both the name identified with your product or service, as well as the roadmap that leads them to your door.

Improves Customer Experiences

Vanity phone numbers help improve the customer experience for several reasons. First of all, because vanity numbers are memorable and unique, they help improve customer recall. When clients are exposed to a vanity number, they may not need to call the business right away. Your competition understands this, so they use vanity numbers to make sure that potential customers have the phone number memorized well before it’s time to actually place the phone call. Vanity numbers also help prevent misdials, which happens when recall is poor. Overall, when a customer sees that the business has used a vanity number, they get the immediate impression that it was done for their benefit and it shows that they are valued.

Customer Savings

When customers look at businesses and phone number choices, they say having an 800 number makes the business seem more credible. In other words, customers see a business that has invested in a vanity number as one that will be around for awhile. When a person invests in a product, they like to know the business will be there to answer questions and to purchase from again. The toll-free vanity number says you are here to stay.

Don’t let your competitors be the only ones to benefit from using them. Reserve your vanity 800 number today!

Why Prospect’s Don’t Convert into Customers

Why Prospect's Don't Convert into Customers

Marketers have spent almost their entire budget chasing new prospects. Years ago, when sales staffs were large and competition well-known, the answer was easy. Turn leads over to Sales and let them do their jobs. Today, lean sales departments have bumped into tight marketing budgets and the constant search for ROI has moved the prime target from prospects to customers. Advancements in technology have played a large role. It is only in the last five to six years that most marketers have been able to affordable approach prospects with the kind of personal attention approaching that offered by professional salespeople.

There are many reasons why your prospect’s don’t convert into Customers some of them are as follows.

Not able to Engage Customers

The most important thing in any sales process is to engage your Customers and if you are not able to do it it’s your Biggest drawback. To progress through the marketing funnel, prospects need a reason to move. Since at this stage prospects are still not ready to make a large commitment, tools that service their informational needs tend to work best. Getting prospects to declare what they are really looking for will help you serve them with more meaningful communications.

Socially Inactive

If you are not Socially active this will also be a negative point you should always be in touch of your Customers. You can wow customers with content, woo them by demonstrating how much you care, or whisk them away with an anti-social stance. Prospects expect your company to express interest in them with ongoing interaction via social media.

Unsearchable

If your site is rich with resources, it’s risky to ask visitors to scour through the pages to find what they seek. Put a simple search field on your homepage and use content filters where they’ll help speed access to the content prospects might want. Understand the segments and persona you serve and place obvious signposts where they will help direct traffic. What’s more, allow visitors to qualify themselves so specific segments of your potential customer base can be addressed more personally and as pragmatically as possible.

Irregular Follow Ups

If you don’t follow up your Customers properly then your prospects will never convert into Customers. In today’s dynamic marketplace, businesses are constantly developing new and innovative ways to serve their customers and attract prospects. It has become crucial to continuously be in touch with your current and prospective customers to build strong and trusting relationships with them.

Here are some reasons why your Prospects does not Convert into your Customers.You should always keep this thing in mind before you focus on other things.