Qualities which a Salesperson should have

Qualities which a Salesperson should have

So, what does it take to be a successful salesperson?  Some experts believe that a person’s attitudes, personality, and work methods together classified as their “approach to work” are virtually the entire basis for professional success. Common sense dictates that a person’s approach to work plays an important role in their performance on the job. By the very nature of the work itself, successful salespeople possess a unique set of personality attributes that enable them to succeed.  Mediocre sales performance cannot be disguised as a salesperson’s success or failure is revealed immediately by the bottom line results. It takes a special kind of individual to succeed in sales.

Empathy

Empathy is the ability to identify with customers, to feel what they are feeling and make customers feel respected.  Empathy is NOT sympathy, which involves a feeling of loyalty with another individual.  It is more than understanding their concerns from an objective standpoint.  A salesperson showing empathy can gain trust and establish rapport with customers by being on their side and not appearing judgmental.  Empathy allows the salesperson to read the customers, show concern, and clearly demonstrate his or her interest in providing a proper solution.

Good Listener

When you listen to your clients/customers, you find out what they want and need, and how to make that happen. If you don’t know exactly how to make happen what your client has asked for, be absolutely sure that there is a way. You just haven’t found it, yet.

Great salespeople ask quality questions

The best sales people ask their clients and prospects plenty of quality questions to fully determine their situation and buying needs. They know that the most effective way to present their product or service is to uncover their customer’s goals, objectives, concerns and hesitations. This allows them to effectively discuss the features and benefits of their product and service that most relate to each customer.

Focus

A person with focus is internally driven to accomplish goals and can stay attentive to one topic.  Focused individuals are more demanding of themselves than other people and they are self-motivated.  They are able to organize themselves and recognize what needs to be done in order to achieve their goals. In a salesperson, focus produces best results when it is balanced with empathy.  You then see a person who listens and identifies with the customer while keeping focused on set goals, and who is able to translate these goals into solutions for the customer.

How to train your Customer Support Department

How to train your Customer Support Department

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful in every organization. You pay your customer service representatives to interact with your customers every day, but do you train them on how to do this well? Many managers make the mistake of thinking the interpersonal communication comes easy to everyone on their front line, but some reps may need more assistance in this area than others.

Customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent.

New Agents should be properly educated

Your new hires should have a comprehensive understanding of your business, product and call center operations. They should also be provided information about company culture, mission, core values and vision and understand their role in achieving business goals. With this understanding, your agents will be more prepared to interact with customers in a manner that is consistent with your business values.

Give your customers a way to provide feedback

No matter how proactive you are, you’ll never be able to get in front of every customer issue. To make sure you learn about the good, the bad, and the ugly experience your customers have, create an easily accessible way for customers to give feedback.

Whether it’s a phone survey at the end of a service call, an email survey sent directly from your CRM tool, or a form on the “Contact Us” page of your website, creating a means for customers to give feedback makes it easier for you to learn what needs improvement. It also helps keep unhappy customers from voicing their displeasure on highly visible places like your social media pages.

Keep Customers Up to Date

Engaging customers means notifying them of policy changes or upcoming promotions that may be relevant to them. It means treating your customers more like a partner in your business, rather than someone who must be serviced every time they walk through your door. Your front line reps are the perfect place to begin educating and updating your customers on information about your company that specifically applies to them.

Raise your customer interactions to the next level, and you transform merely satisfied customers into loyal, engaged clients. Those contact points make all the difference in keeping your client base coming back to your business over and over again.

What Business Problems are solved by CRM Panel of Toll Free Numbers

What Business Problems are solved by CRM Panel Of Toll Free Numbers

This is like the soul of any toll free number as it helps the customers monitor, analyze and track all the incoming calls. With the help of this panel, customers can know which time of the day most of the their clients’ are calling them. CRM is an acronym that stands for Customer Relationship Management that helps in custom retention and improve your relationship with customers. But, do you know when you buy a toll free number you are provided with a comprehensive CRM panel which can help you manage all the database of the incoming calls and hence helps in managing your business communication smoothly.

  • You lack a proper channel to manage inbound calls and lose leads.
  • CRM panel can be used to see all the answered, unanswered and missed calls.
  • As a subscriber, you can gauge all the vital statistics like at which time most of the customers are calling you.
  • You lack insight into your customer’s’ preferences.
  • The panel can also be used to take customers’ remark as feedback which in turn improvise services and enhance sales.
  • To maintain reporting system is a tedious task for you.
  • With the help of CRM panel, you can manage all the vital data, analytics and statistics which in turn lets you save tons of paperwork and other vital resources.
  • You lack manpower and cannot be present physically at office.
  • Without being physically present at office, you can keep track of the calls and callers.
  • You want transparency of the bills paid by you.
  • Save Money! Save Efforts! Save Resources by automating the Thinking different means being a winner.
  • You can see each and every details of the pulse rate, talk time etc. and can know for what you are paying.

It is a good idea to have all customer interaction data centralized in one database, because it saves you expensive data management time. It also means all your teams can see all data in relation to an individual or a group of your customers. This speeds up the decision-making process and your employees can organize themselves better according to the hard data: knowing which leads are hot or cold allows them to take appropriate action, focusing their energy in the right direction.

Do you know why your Competitor Use Vanity Numbers

Do you know why your Competitor Use vanity Numbers

Considering a vanity number for your business? A vanity number will not only help your business sound more professional but also look more professional.

Vanity numbers are easy to remember so they’re great for companies who do business over the phone on a national level or those who spend a lot of money on display advertising, like a billboard. Relying on customers to remember the 10 digit number they just saw on a billboard as they pass on the highway is simply unrealistic. Expecting them to remember something like 1-800-Flowers as they drive by makes a lot more sense.

Once you have left your job and decided to earn as much as you want, you explore all the possible ways to set up a profitable business. Whether you have made up your mind to not join a business or have left the job to start a business venture, there are certain things that you need to pay heed to.

Branding

Vanity phone numbers are an extension of name recognition, a process those in the marketing business call branding. Once you purchase your toll free vanity phone number, your customer base will expand further when you include that number in your advertising, whether it’s in your print media, billboards and other signage, or on a company vehicle.  When a service or product is needed, the customers immediately know where to go.  Your telephone number is both the name identified with your product or service, as well as the roadmap that leads them to your door.

Improves Customer Experiences

Vanity phone numbers help improve the customer experience for several reasons. First of all, because vanity numbers are memorable and unique, they help improve customer recall. When clients are exposed to a vanity number, they may not need to call the business right away. Your competition understands this, so they use vanity numbers to make sure that potential customers have the phone number memorized well before it’s time to actually place the phone call. Vanity numbers also help prevent misdials, which happens when recall is poor. Overall, when a customer sees that the business has used a vanity number, they get the immediate impression that it was done for their benefit and it shows that they are valued.

Customer Savings

When customers look at businesses and phone number choices, they say having an 800 number makes the business seem more credible. In other words, customers see a business that has invested in a vanity number as one that will be around for awhile. When a person invests in a product, they like to know the business will be there to answer questions and to purchase from again. The toll-free vanity number says you are here to stay.

Don’t let your competitors be the only ones to benefit from using them. Reserve your vanity 800 number today!

Why Prospect’s Don’t Convert into Customers

Why Prospect's Don't Convert into Customers

Marketers have spent almost their entire budget chasing new prospects. Years ago, when sales staffs were large and competition well-known, the answer was easy. Turn leads over to Sales and let them do their jobs. Today, lean sales departments have bumped into tight marketing budgets and the constant search for ROI has moved the prime target from prospects to customers. Advancements in technology have played a large role. It is only in the last five to six years that most marketers have been able to affordable approach prospects with the kind of personal attention approaching that offered by professional salespeople.

There are many reasons why your prospect’s don’t convert into Customers some of them are as follows.

Not able to Engage Customers

The most important thing in any sales process is to engage your Customers and if you are not able to do it it’s your Biggest drawback. To progress through the marketing funnel, prospects need a reason to move. Since at this stage prospects are still not ready to make a large commitment, tools that service their informational needs tend to work best. Getting prospects to declare what they are really looking for will help you serve them with more meaningful communications.

Socially Inactive

If you are not Socially active this will also be a negative point you should always be in touch of your Customers. You can wow customers with content, woo them by demonstrating how much you care, or whisk them away with an anti-social stance. Prospects expect your company to express interest in them with ongoing interaction via social media.

Unsearchable

If your site is rich with resources, it’s risky to ask visitors to scour through the pages to find what they seek. Put a simple search field on your homepage and use content filters where they’ll help speed access to the content prospects might want. Understand the segments and persona you serve and place obvious signposts where they will help direct traffic. What’s more, allow visitors to qualify themselves so specific segments of your potential customer base can be addressed more personally and as pragmatically as possible.

Irregular Follow Ups

If you don’t follow up your Customers properly then your prospects will never convert into Customers. In today’s dynamic marketplace, businesses are constantly developing new and innovative ways to serve their customers and attract prospects. It has become crucial to continuously be in touch with your current and prospective customers to build strong and trusting relationships with them.

Here are some reasons why your Prospects does not Convert into your Customers.You should always keep this thing in mind before you focus on other things.

Improve your Customer relation with Call Routing

Improve your Customer relation with Call Routing

There have been significant advancements in telecommunication technology with a wide range of sophisticated telephone systems with incredible features available. Time of day routing enables you to route calls based on your business hours. Numerous contact centers and large organizations are now introducing cloud routing, which is a routing platform that designates certain calls to specific call centers; cloud routing eliminates the problems that come with allocating calls to multiple call centers.

Improve performance, increase productivity, lower costs: business drivers that should make any business decision-maker take notice. If you’re a business decision maker, you might consider taking notice of Interaction Routing, a network-based call-center routing solution that can help you improve customer sales and service with state-of-the-art multi-channel contact-center routing and reporting capabilities.

Call routing takes the routing process beyond the basic caller data received through the phone lines. Instead, companies can now collect a wide range of information on their customers, from sales history to demographics that can help them with up-selling, customer retention and overall service quality.
Some of the benefits of this type of call routing system include:

  • Improved prioritization of calls, so customers get to the department they need more efficiently
  • Showing warnings to agents before the call is taken, so agents are prepared for the content of the call
  • Enhanced analytics that make it easy to see how the current call routing system is impacting customer retention

In addition to improved customer service, advanced call routing can also be used as a sales tool for up-selling the right products and services to customers that call in with questions or concerns.
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Call routing is a necessary evil for most customer service departments, but it does not have to be a source of frustration for your service team and your customers. With the right strategies and software, your call routing system can actually enhance your customer’s’ service experience.

If you have a team of agents, calls can be directed to different team members depending on their availability. During peak hours when your office receives maximum incoming calls, the calls can be routed to hunt groups to distribute the calls evenly amongst employees present at that time of day. Time of day routing has the potential to significantly improve customer experience due to a reduction in the number of missed calls. In turn, this will boost your image and portray your business as a professional one where customers will be willing to do business with you when they know you can be reached no matter what time of the day.

Want to make your Customers feels great

Want to make your Customers feels great

Nurturing relationships with your customers is a crucial part of growing a successful business. In this age of automation and innovation, caring for your customers has never been more important. Making your customers feel important is a tremendous step in building customer loyalty. How do you know what customers want in order to feel important? While each individual is different, there are six definitive ways you can make your customers feel important every time they interact with your business.

If your customer service representatives are unsure how to make your customers feel more comfortable with your company, we have six tips to get them started.

Genuinely Interact

Talk to your customers as you would in person, not like you would in a press release. Happy customers who get their issue resolved tell 4 to 6 people about their experience. So that’s a way to significantly influence the word of mouth about your business. Address your customers by name, and tell them your name at the very beginning of your interaction.

Respect Your Customers

Keeping your patience is key to giving your customer the time to air out their issue. And, in turn, it creates the opportunity for you to help resolve the issue and make them comfortable. The more comfortable the customer is the more likely they’ll share valuable feedback that can help prevent similar issues from occurring again in the future.

Always Listen

When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood of your organization, and not dealing with the reasonable requests could cause backlash.

Build Trust

No matter your size, keep your customers in the know when it comes to positive and negatives changes to your products and services that affect them. It’s crucial to tread lightly when making changes to your products and services because your customers have become accustomed to what you’ve already got.

Follow Up on Promises

Manage the expectations of your customers to ensure realistic goals are set and can be met. By remaining consistent in your messaging, your customers will learn what they should expect from you in the future.

Making customers feel important also means that you anticipate their needs. Think ahead of your customers. Know what your returning customers need are and be ready to meet them. Though you may not know all the needs of new customers, try your best to read them and anticipate what they may need. Do not be afraid to ask what else you can do to make them happier. Always say “Thank You”. Valued customers are your loyal customers. Make the effort to make them feel important. With each positive impact you make on a customer, you will be rewarded – not only with their business, but by referrals and a reputation that precedes you.

Characteristics of a good Customer Support Executive

Characteristics of a good customer support executive

When it comes to providing the best possible service to your customers, the people you hire will make all the difference. Many customer service managers make the mistake of hiring new reps without much discernment and end up with a staff that is just “doing a job” rather than serving the customers.

There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

To ensure you get the best possible people for your customer service positions, we have some basic skills your customer service employees cannot be without.

Clear Communication

In addition to good listening skills, customer service representatives must have the ability to communicate thoughts and information clearly and concisely. Customer service staff may need to communicate with customers through a variety of venues: in person, on the phone and through email or written correspondence. It is very important that the people who come in contact with your customers daily are able to convey your policies and products to customers efficiently and accurately.

Active Listener

Customer service representatives need to be able to listen to a customer’s problem, accurately assess the issue and find the best possible solution. Good listeners typically make some of the best customer service employees because they are most likely to understand what a customer needs quickly and accurately.

Patience

Patience, as they say, is a virtue, and one that anyone that deals with customer service issues must have. Managing one customer’s question while simultaneously responding to another via email can be enough to make most throw down their headsets and never look back. Handling customers with care is a special and important quality to have regardless of your role.

Expediency

The faster you resolve a problem, the happier your client will be and the lower the cost per call will be. And while you shouldn’t rush through a customer’s problem, there should be a level of efficiency to quickly get to the root of the issue by determining the best solution.

Be sure that everyone on your team is familiar with the company’s customer service policies and automate what can be automated.

Thirst for Improvement

We all can get the tendency to be complacent when we do the same job over and over. You want your employees to be hungry and step up their game helping customers. Do your part by offering training, resources, and incentives to help with customer service.

Creative Mind

The best customer service rep’s always have a creative solution to the toughest problems in their back pocket. Irritated customers, no-show products, slow-going troubleshooting… all of these tough situations call for creative solutions from time to time. Being able to come up with a creative solution that will satisfy a customer, while costing the company as little as possible, makes the difference between a good service rep and a great one.

Stay Positive

When dealing with a difficult customer, it can be challenging to stay positive. But it is an absolute must for good customer service representatives. You can also remind yourself that the person on the other side of the phone isn’t actually upset with you. They’re upset with the company or brand that you represent.  Instead, smile, stay upbeat and remind yourself that you’re there to serve the customers and make them as happy as possible.

Toll Free Numbers and Click to Call services

Toll Free Numbers and Click to Call services

Click-to-Call is a service you can add to any web page that lets your web visitors enter their phone number, tab a call button and the Click-to-Call service will instantly call back the web visitor on the entered phone number and connect the call to your mobile or company phone number. It is a powerful solution that can easily be installed on website to integrate Click to Call service that allows your visitors to easily get in touch with you and ask their questions or gain information about the service or product they are looking for.

Our Click To Call Service, is a unique way to exceed your customers’ expectations and create a positive customer experience. It gives quick and accurate respond to customers’ queries. Click to call services make your website as a Toll Free Website. If you sell anything on line, a toll-free number is an asset to your business. Even in the age of cell phones, an 800 number gives your business credibility if you are selling items across the country or world. Setting up this service is surprisingly easy and inexpensive.If you relocate, your 800 number can easily follow you to your new location for free. Just be sure to notify the phone company of the move. A mobile-friendly alternative to a toll-free number is the click-to-call button, which can easily be added to your website. To be connected with you by phone, a customer simply clicks a link or button on your website that brings up the dialer on their smart phone.

Click to call services helps in

  • Generate better selling opportunities for consumers in the “purchase” phase of decision making.
  • Improve customer perception of your business.
  • Quickly provide answers or help customers accomplish their goals.
  • Generate calls for better customer service with a real person.
  • Provide more information than can be made available on line.
  • Make it easy to accomplish the major reasons for calling a business such as booking appointments/reservations or checking business hours.

As Click-to-Call becomes more of a fundamental aspect of the consumer-focused Websites of today, those that lack the ability may find that visitors to their sites are leaving to look for the competitor that offers this direct line to a live agent. Considering the benefits for all involved, Click-to-Call technology is too valuable to be ignored.

Protect Your Business with Cloud Telephony

Protect Your Business with Cloud Telephony

Cloud Telephony means, you do not have to deal with telephony jargons, knowledge of how telephone works as long as you know what you want your telephone to do! Big data is now the key to business success. Businesses have to dig into the data very carefully to be able to stay healthy in the market. An entity working upon sensitive data should stay up-to-date with industry trends and always available to the required resources. As the importance and quantity of the data grew, the probability of data loss raised exponentially.

Moving cloud communications is actively helping companies to grow faster and gain competitive advantage in their respective markets. It enables increased control and scalability of communications, the ability to deliver superior customer service and a healthier cash flow.

Protection from Environmental Issue

Flood, fire or any kind of power outage can happen anytime. You need a telephony solution you can rely on and which will hold your business together during a difficult period, With Cloud Telephony solutions, all the critical elements are located physically on service providers’ network at different sites. This implies that critical functions such as voice mail, auto-attendant can be accessed from any remote location. If any serious environmental issue arises, phones can be connected to IP network from any remote location and business continues to stay normal.

Network Management

Ziffy offers you exhaustive network management that gives detailed documentation and helps to clearly understand network functioning which enables businesses to quickly resolve the issues. All hardware is maintained by the operator and there is a much lower amount of personnel needed to run the network. So, any kind of server failure or network issue can be easily identified and resolved.

Protecting Company’s Reputation

Business is all about how much trust is there between you and your client. Business clients, partners may lose trust in business if primary constraints are not met due to downtime. The organization may end up facing a lawsuit from unhappy customers. But Cloud Telephony solution enables businesses to access data in the cloud and ensures that reputation of the company is not degraded.

Businesses are shifting towards Cloud Telephony, proven by the fact that there were more hosted seats connected in the first half of 2016 than there were for the entirety of 2015. A cloud telephony system makes a business lean and helps them to refocus on the areas of core competence.