Learn the Art of Winning Customer Loyalty with Toll Free Number Services!

Every business wants to build a strong customer base. And why not? A brand is as much bigger as the size of it’s loyal customers. But, it is mere ignorance to believe that brand building is restricted to advertising and marketing alone. Although,  marketing may give you recognition or wider exposure that increase your sales, but it can’t transform the perception of people regarding your business until and unless they are completely satisfied by their experience with a Business.

Providing a sound customer support system with the help of a Toll free number plays a meaty role to gain your customer’s loyalty.  Communication is one of the best traits of human being’s evolution and you can’t miss out on it.

Apple is a one such brand which has an incredibly loyal customers and when you ask them the reason, most of them are infatuated to the experience of using their services.

I remember one such funny incident. On the birthday of same dear friend of mine, when our entire friend circle was present on a birthday dinner. Someone asked him to suggest a new mobile as he was going to purchase one. He, as always, suggested him the latest Iphone. The person told my friend that he doesn’t want spend much. ‘Then you go for the Iphone 5S’ my friend persisted.

Without going into the details of discussion, let’s just try to take it as an example, Apple has such a huge number of satisfied customers who won’t hesitate to argue in it’s favour with their friends or family members or just anybody. He madly follows them on the social media and shares everything good about them.

Do you actually think this support is the magic of a good marketing alone? This is only possible if a customer is unconditionally happy with the services provided by a Business.

Just Manufacturing Good Quality Products is Not Enough!

Even the best quality products are vulnerable to develop issues due to inevitable reasons. No product is ever going to be ‘perfect’. Even the most renowned products are prone to develop issues upon use. Ignorant to the facts behind the issues, a customer has this evergreen tendency of blaming the manufacturer for the fault. No matter what the reason is, the customer would give you a bad name in the market.

Communication

Every Business that desires to make a good image must handle these kind of customers delicately. If there are 100 such customers who are upset with your company, they can spread a negative word of mouth to thousand others. This gives a negative image, not just to the product but also to your business. Any upset customer cuts down a certain number of people from your probable customers. Who would not be reluctant to purchase the product from a Company that has negative reviews to its credit? Thus a section of crowd which will always abstain from your Company. You won’t like that to occur, will you?

A company that manufactures average quality products but ensures excellent after sales service is more likely to produce a number of happy customers. And a happy customer will most likely spread a positive word of mouth publicity and therefore bring many more customers. Thus, a satisfied customer not only boosts your sales by recommending the brand in his social circle, but it also adds reliability and trust to your business.

‘Facing Customer Issues In Not The Problem, Not Solving Their Issues Is.’

Providing good customer support is the most influential part of brand building. Every successful company invests a healthy time and capital to ensure customer satisfaction. This is the issue of utmost priority to them. A company that cares to serve its customers after selling its product gets a reliable name which people find trustworthy. A Business which sells its product should ensure that the user of this product is happy to use it. And to maintain a healthy channel of communication, toll free is one of the best mediums. It makes your customers to find you for their assistance whenever they need it.

Pros of Toll Free Services

  1. It brings a positive impact to the Brand Value of any Business Organization by generating a number of happy customers all around.
  2. It ensures Credibility and Reliability which is vital to convince your prospects.
  3. It is virtually more impact worthy in branding, much more than marketing.
  4. This is most important factor for constructing a ‘Brand Out of Business’ and ‘Business Out of Brand.’

6 Reasons Why IVR Phone System Lead To Growth In Business?

Many businesses don’t have enough resources to hire employees who can interact with the customer on phone 24/7 and serving customer satisfactorily pre and after sales is an important business decision. And if suppose you plan to answer the call on your own, it becomes difficult for you to answer every call and solve their query.

Now, this problem is not huge which cannot be solved. With an IVR phone system you can attend your customers call in no time and provide every assistance they need.

What is an IVR Phone System?

Interactive Voice Response is an automated telephony system that connects with the callers, collect the required information and routes the call to the appropriate recipient.

This is a great way through which you can connect to a number of customers in no time and make them feel great. With this system, you can reply your customer through recorded spoken words or generated audio which plays automatically when a caller calls you.

How does an IVR Phone System Works?

Your IVR system is like the front door of your business. It is the first thing people see about your company and know you through this system. Your IVR should be well scripted and well-versed so that caller doesn’t indulge with problem while interacting.

An IVR phone system works by connecting a computer through company’s telephone line. Customer calls you, the call is answered not by a receptionist but by an electronic receptionist. For which, it require a voice behind the phone which is recorded and played when a caller calls the number.

Let’s see what an IVR says when a caller calls a company:How An IVR Works

IVR : Welcome to ________ Company. Press ‘1’ for English, Press ’2’ for Hindi, Press ‘3’ for Tamil and so on.

Caller : Presses ‘1’

Then,

IVR : Press ‘1’ for Sales, Press ‘2’ for Technical Support, Press ‘3’ for Billing, For more information about our company Press ‘4’.

Caller : Presses a number what he is looking for.

.

.

IVR : Thank you for calling in _______ company. Your call is very important to us.

And this ends a call, providing your caller all the relevant information he needed.

With a great IVR Phone System, you can able to generate more Leads.

Lead generation is demanded by most of the companies and an IVR system helps your business to grow by providing a unique fancy voice which your caller listens when they call you. A good IVR phone system can definitely bring you more business and increases your goodwill.

Check out the top 6 reasons that why an IVR phone system leads to growth in business.

  1. Never Misses a Call – Business is on the Go

The business is becoming competitive day by day. The day you start to plan a business, you will see thousands of same companies are already established with the same business. Then, how to survive in the competition? What new things to try to face it? What happens if your phone is switched off and an important phone call arrives? Well, all this can be solved if you have a great interaction towards your audience you can survive even the toughest competition.

An IVR phone system helps you in interacting with your customer through a recorded telephone system. And which helps in communicating with the audience even if you are unavailable at the office, or in evening time when the office gets closed.

  1. Provide Better Customer Service

An IVR phone system helps in providing you better customer service. How?? Well, if a fancy recorded voice welcomes your client from the other end of the phone, he will feel that he is being better attended to. In no time the recorded voice gives the reply of the question the customer asks for and making him to build the trust.

The reply from the recorded voice is clear and concise which help caller to just follow the instruction and making it easy for both you and your client.

  1. Enhances Your Company’s Image

Your company’s image needs an upliftment especially if you are a smaller company. An IVR phone system allows your company’s clients listen to a fancy recorded voice which creates a brand image of your company. And also it is not possible for a receptionist to attend all the calls of the caller and making it simpler to attend all the calls.

For bigger companies, it fosters a professional image by maintaining the brand that the businessman has established on the long-run.

  1. Phone Numbers are For Life

The IVR phone number you are using now is your lifetime phone number. You can move your office to any other location but your phone number remains the same irrespective of where you are located. It is just a one-time investment on your number and there you go, all the year, all the life.

Your IVR number will move along your business, no hardware, no software, as easy as your email.

  1. No Error in the Call

A recorded voice does not allow any type of error when your client calls you and makes your client’s call go smooth. Using an IVR makes your call error free when compared to a receptionist.

When a number of calls come and your receptionist picks the call, it is natural that your receptionist might forget some information to tell or may not pick all the calls and make callers wait on the phone line but with an IVR phone system, a virtual receptionist picks the call on which the IVR message is recorded and thus making the call error free and go smooth.

  1. Wider Reach Of Customers

An IVR phone system makes your customers call easy by making it available to a wider range of audience and reaching out to every single person. If you have your customer worldwide and you talk to them on a daily basis, then an IVR is a great option for you. Use of an IVR can enhance your customer experience by reaching to each one of them.

An IVR phone system is definitely a boon to your business leading to growth. It is helpful in enhancing your customer experience when they make a call and also build trust in your company.

Make the right move, when choosing IVR phone system !!

Also read : 6 Things you should keep in mind to reap the maximum benefit of IVR.

7 Unknown Reasons Why India Would Soon be a SaaS Hub

“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is byzantine by comparison.” – Steve Jobs, late chairman of Apple

One side where the IT hub of the nation took India at the third position in world’s tech startup hub; on the other side Chennai is in the race of rapid development of software-as-a-service (SaaS) integration. And, the statistics says with this persistency India would gracefully acquire the top position by 2025 at the global level._20170315_170414

Although Chennai’s enormous efforts have been worthless but the unique idea of emerging SaaS ecosystem gave the state a way to find its feet in the IT industry. You will be surprised to know that Chennai is the home for some SaaS organizations which are giving a tough competition to global leaders.

The Zoho corporation initially known as AdventNet Inc. is currently giving a sharp competition to the renowned market leader Microsoft with its cloud business App Zoho Writer. Freshdesk and Zendesk are two other global SaaS-based customer service giants listed among the top categories. According to the reports from sectoral sources, KISSFLOW, OrangeScape, ChargeBee, Unmetric and GoFrugal are some top entities having their roots in the state.

Reasons of Emerging SaaS Ecosystem in India

SaaS is software-as-a-service and something more advanced than ongoing information technology. In the SaaS system customers get all software benefits from specific vendors. These vendors deliver the applications as per client needs and are always accountable for maintaining it remotely in the cloud. There are many secrets behind the development of SaaS technology, some of them are listed below in brief.

  • Cut unnecessary costs:   With the invent of SaaS technology the startup businesses need not to invest for the hardware implementation to run their applications. In the SaaS system customers are provided with the APIs and maximum work is done from the vendor’s side to run the demanded software for the client. The whole installation process hardly takes a week, day or a few hours whereas the pure information technology can take months or years to run applications smoothly. Also, the client need not to call IT professionals time to time for maintaining the software thus the extra cost can be saved to a great extent.       
  • Make your business flexible: In today’s digital world the technological advancement in the businesses is on the competitive edge. The successful businesses are prone to adopt the frequently changing technologies so they can add more and more users in the list and expand their roots. With the traditional information technology, it was pretty painful for organizations to change the whole system rapidly as it needs much effort, cost and time. The birth of cloud technology gave a sigh of relief to all small and large companies and made them able to implement all advanced techniques to be a market leader.
  • Cloud Apps making startups ‘Brand’ in no time: Whenever someone starts a business, he/she wants to expand it as soon as possible. But, driving people’s trust is not that easy unless your business reflects a brand. Nowadays many startups and businesses are using cloud based branding solutions like IVR services etc to get listed under the premium category and also it doesn’t take much of their amount. The toll free number service impacts the customers and users in different way and defines the organization in more elaborative manner. The hardware requirement for serving all these purposes might cost heavily that cannot be paid easily by a common person.
  • Run your business 24/7 anywhere: A successful business doesn’t get run for a certain time span rather it is run persistently. But, have you ever seen any office open for the whole day? Taking the whole office setup everywhere you go is not physically possible but SaaS ecosystem helps to make it virtually possible. Since the applications run in the cloud and can be accessed over the internet from laptop, mobile or tabs etc. having a proper internet connection. Users can show their interest anytime in your goods or services hence it is very important to be connected with them all time so they can be entertained in no time. A fixed hardware setup limits you for a particular time whereas the SaaS based applications are a great help for professionals to work continuously anytime anywhere.
  • Customization and integration: In the cloud based Apps the vendors offer API and some sort of customization. Also they provide customers integration to the other SaaS vendors, therefore, they don’t need to buy server for a new application. These services can be bought easily over the internet. Users simply have to enable the particular SaaS offering then the vendor automatically assigns the server based on the capacity of the application and also owns and maintain it. Thus it plays a major role in reducing the cost and time of the organization.
  • Bring benefit to business in less time: If an entrepreneur follows the traditional approach then installing and configuring the application can be very time consuming. The whole time to get the software ready for the use depends upon the requirement of the user and its considerable delay hampers the significant growth of the business. On the other hand the SaaS based Apps are already installed and configured. Users simply have to enable it and within a few hours the application gets ready for the use. As soon as the application starts working the businessman can add into the profits using it properly.
  • Zero infrastructure and easy deploy: The businesses using SaaS applications need not to think about the underlying IT infrastructure, compatible operating system or database etc. The SaaS vendor takes the responsibility of whole management and users use the software carefreely. A proper internet connection and a web browser are only need to use a SaaS application as the softwares are already installed and configured. Whereas the conventional IT system might take considerable time to install the software and also doesn’t give guarantee of service. The upgradation process also takes enormous amounts of time and cost in the traditional system while the cloud based system offers the multiple instances with different version in the same pack.

 

 

 

How ‘IVR and Toll Free Services’ Transforms Small Business Into a Brand?

Each and every business aspires to be a brand someday. Though, rare businesses achieve the feat. Then what makes a business more successful than other? Why is it that two similar type of product are launched and the one which has lesser features outruns the better featured one? It is the difference that transforms a business into a brand.

Just suppose, you are on a road trip and suddenly your vehicle ceases to move ahead. You are unable to figure a way out of there just stuck in the middle of nowhere. What will you do?

To be honest, 99 out of 100 persons will take out their mobile phone and call the person whom they consider helpful for the particular circumstances. The strange thing is that the person whom you would like to call may not be a mechanic or any other help. It is just that psychological comfort that you get after having a conversation with the person and that’s the reason you will probably choose the most selective person.

Being a brand is just like being that friend. You don’t always need to deliver physically but it is more about the psychological comfort that you could offer your customers. IVR and toll-free services are meant for just that.

If you want to succeed as a business, you need to develop an identity that makes you fit for the role of that ‘helpful friend’. In case a customer needs help with anything related to your product or service, he should immediately seek you for help. This will help you in building trust. Just synchronize your services with IVR and toll-free connections, seize the opportunity to impress your customers and you are on your way to glory.

The most important thing that determines the success of a business is ‘How happy the customers feel about the experience?’ You know that your business earns from its customers. And if you can’t keep your customers satisfied with your services, there is no reason for him to choose your services above others? Either give him a reason to choose you or he will choose someone else.

When you lose a customer, you lose one sale, a bit of ‘revenue’ which a sale creates, a bit of profit which that revenue generates and thus, you lose a bit of growth which that profit contributes. This is just for a single customer, multiply it by the number of customers you lost to others and you will have a lot to worry about…

What Makes a Customer Loyal to One Business?
If you want to transform your business, you need to befriend your customers and deliver above and beyond their expectations. For this, it is important to offer them a channel of communication which is meant only for their interaction. This makes sure that your customer has a direct access to you. And to be honest, customers consider it important. The point that we want to evade is connectivity platform. Almost every brand has it’s own IVR and Toll-Free Services.

A business includes a combination of good quality products and high customer satisfaction index. The good quality product can be easily manufactured by regulating the essential quality standards. But to ‘value your customer’ is a psychological entity that has no specific secret. It is just about how the customer feels about your business on whole. Or to be specific, How much satisfied your customer is from the overall experience of the product?

You may find many people who are loyal to ‘a specific brand’, seamlessly infatuated with the charm of that business. Remember, it is not just about the product but a business. This is what we call branding. And let me tell this straight, It is damn difficult to achieve this type of loyalty from the customers. And it is a fact that you can’t attain such status with the help of marketing alone. A Brand is more than just about being well-known, It is about the obsession of customers to own their product.

Communication – A Gateway to Customer’s Heart
Just choose a brand and then closely study its relationship with the customers. Try to figure out what the business does to keep an overwhelming warmth alive in their relationship. You will find nothing but ‘a healthy communication’ which is making the difference. Communication It is an inarguable fact. Many times, we see two similar products from two different brands launched together in the market. One of them is clearly better than the other but still, the less competent product hits the right chord with customers and outruns the considerably better product of different brand in the volume of sales. In such cases, it becomes evident that customer satisfaction can outweigh even the product quality. And thats the reason, you can’t run a business on product quality alone. You have to maintain a healthy relationship with your customers or else they have other competitive quality options that do intelligent communication which infatuates people.

They invoke a ‘special-feeling’ in the mind of their customers. To make a person psychologically opinionated, you need to charm him with your aura. And this is a fact that you won’t gain loyal customers unless your attractiveness transpires into the customer experience.

Remember, it is about psychological satisfaction. The IVR and toll-free numbers are just perfect for the part. You do not be there with him to do it. Just use a proper communication channel and combine it with a prompt response…

How and Where to Get an Apt Toll Free Number?

tollfree

Market is deluged with hundreds of toll free companies and resellers that provide you numbers with the same basic features. How do you go about selecting an apt toll free number for your business then?

What Should Matter To You?

Would it be cheap rates that tempt you the most? These days, consumers want service quality along with appropriate pricing. The advancement of T1 lines and their corresponding circuits have allowed the consumers to call different numbers which was no lesser than a dream about a decade back. Now VOIP phones, wireless phones and drives have taken the communication to its zenith.

Why Wireless?

Analysts firmly believe that wireless communication will be the major medium of mass media in the upcoming future because wireless bandwidth is becoming faster and secure. These days, businesses invest in integrating telecommunication products to wireless and web based apps. Toll free numbers have proven to be of great help to several business ventures time and again.

VOIP Companies Providing Toll Free Services:

VOIP companies also provide toll free services which is just like a call forwarding service at a much reduced rate (standalone service provider charges you much more!). But VOIP phones have a major disadvantage. These phones do not give you access to the important government services.

Are Toll Free Numbers Free Actually?

Toll free numbers are being exempted from charges only for the callers, the owners have to pay for them. The minute cost of these numbers has reduced drastically over the years. But, this is just a marketing gimmick. Over the years, toll free service providers have found a number of ways to increase their profits. Minimum monthly minutes, expiring pre-paid minutes and the biggest of all “ Multiple Price Legging.”

What Matters the Most Eventually?

Cheaper plans attract a majority but what should matter eventually is a hassle-free connectivity. After buying a toll free number that suits your business, promote it to get the maximum exposure and then choose a trustworthy toll free service provider with a good track record of satisfied clients. Be wiser to make the right choice and get benefited by the toll free number you own optimal y.

What Makes an IVR System Indispensable for Your Business?

So, yours is a small business unit and you have constrained resources? Do you run short of manpower and want to save money? If yes, then IVR is the right solution. Answering phone calls require a lot of time and not all calls deserve a trained worker. Then why should you invest in hiring manpower for the purpose? Smart companies are switching to IVR these days. Have you done the same?

WHAT IS AN IVR?

Also known as Interactive Voice Response, IVR is a technology which allows a computer to interact with humans. In this technology, pre-recorded voice present information before the callers. To put it in simpler terms, IVR is an automated telephony which interacts with the calling party, collects the information and also routes calls to the recipients.

Why IVR?

There are certain FAQs which customers normally ask like office hours, phone directory and tech support queries. These questions are answered by  IVR so that customer service reps, tech support and salesmen can focus on other productive work. By subscribing to IVR services, companies are able to save a good amount of money.

Available 24X7:

IVR is a machine and hence it does not sleep. So, your customers can reach you any time of the day. Besides round the clock availability to your customers, IVR service can make your company look big. It is like an aura even for a small scale business.

Can You Get Tricky With IVR:

Undoubtedly, IVR system establishes a positive image of small scale companies that cannot splurge infrastructure. If you want the optimum benefit of IVR then you can you add several menu options for the different departments, all leading to the separate voice mail boxes.

In long and short, IVR is need of the hour for every business unit these days. If you are a smart investor looking for a business set up, then go for an IVR system. Gone are the days when IVR was a privilege of large telecom companies that could afford the software, hardware and a large staff to run in house IVR systems. Seriously considering to enhance brand image of your business? Look no further and get a professional voice for your business. Get IVR!

10 Commonly Asked Questions About Toll Free Numbers

What are inbound 1800 numbers? Are they actually free? Can they be used for making calls?

1800 Numbers are also known as toll free numbers or free call numbers. Everybody knows that they are free for the calling party. These are known as virtual telephone numbers because they are meant for receiving incoming phone calls only. You can not use these numbers to dial any external number. These virtual numbers are used for directing incoming calls to your existing mobile or land line number.

Can i choose my own 1800 number?

There are two types of toll free numbers. Normal and Smart Numbers. You can either pick a normal number from one of the many 1800 numbers available before you or you can choose a vanity number of your choice (a sequence or series).

Who owns my 1800 number actually?

Indian 1800 numbers are owned by the Indian Government and controlled via Indian telecommunications and Media Authority. Acquiring a number does not mean that you own that number. When you acquire that number you secure the Right to Use that number for a specific region or area. You do not have any right to put normal 1800 number on hold neither you can suspend it for the future use. Disconnected toll free numbers must be returned to the DOT for the future re-release.

Can i use multiple 1800 numbers?

Yes, you can. Advertising more than one 1800 number is a really good business solution. If you deal with a business that needs to advertise in a range of diversified media and want to track the effectiveness, you must consider featuring unique 1800 numbers for each media.

Can i customize my 1800 number?

The toll free or 1800 number service is a sophisticated call routing/redirection or diversion system. These numbers can be configured to redirect to answer points (either land line or mobile phone.)

Do i get access to manage my account online?

As a customer, you would have round the clock access to online portal that provides you full details about the calls and data usage that can be used for reporting and analysis.

As a customer of 1300 Numbers Australia, you will have 24X7 access to an online portal that provides detailed call and usage data for reporting and analysis purposes.

Who pays for toll free calls?

Toll free numbers are absolutely free for the callers. The full cost has to be bore by the account holders.

What are the call rates for 1800 numbers?

Call rates for 1800 numbers are based on the location of the caller and the answer points (the point from where you make calls.) When your customers call you, you would be charged as per the rates of the plan you have selected.

How a toll free number benefits my business?

Toll free numbers benefit your business in multiple ways:

  • Your marketing campaigns get an increased response.
  • Your brands image is enhanced in the local, state as well as national markets.
  • Get all the details of the people calling you.
  • flexibility in where and when you would receive the calls.

How do i order toll free number? What all i require?

Ordering a toll free number is easy. You can either order online or call on the number of toll free service provider. Ours is: ( (0522) 3098080, 1800-200-5777, 0955-444-3322). Once you have selected the plan of your choice and made the payment, you need an ID proof, an address proof and proof of your company’s registration.questions

6 Things You Should Keep in Mind To Reap The Maximum Benefit of IVR

Despite the fact that it has been proved to be a cost-effective solution, time-saver and a great tool to improve efficiency, IVR has been used so poorly by the businesses that reaping even half of its benefits would not be possible for them. Given here are the six best practices that give you the optimum benefit of it.

Keep it Simple, Easy and Clear to Use:

Put yourself into the shoes of your customers and just come to think of this! Would you like to press a lot of buttons and spend a long time on your phone? Obviously no. so, make your IVR as simple as possible and useful to the customers. The more simpler you make it, the better it would be.

Keeping the Decision Tree Shallow Helps:

The thumb rule of keeping IVR system works but you should make very sure that the options you keep on the branch should be less than 3 or less. More options as well as the customers both have to wait and they can get overwhelmed which in turn may lead to their forgetting the earlier options. Making trees deeper than the 3 branches can make the callers feel trapped and the whole system will prove to be futile.

Keep it Refreshed:

Like any other thing you use, your IVR also needs periodic attention so that it can stay optimal and you reap its optimum benefits. If you do not refresh the IVR system periodically, it would not be updated as per the needs of your callers. So, make a plan to review periodically and keep on updating IVR every 3-6 months.

Keep the Option of Reaching the Live Agent Open:

Being trapped in an IVR system as a caller is very disgusting. So, there are many companies that have to give callers the option of reaching live agents when they require. If the IVR system you have installed addresses the concerns of the callers properly then an agent would not be needed. However, if any caller needs a live agent he should have the option to do so.

Use the Words Rationally:

Directing callers to the company’s website to get their problems resolved is stupid because in all the probability, they have visited your site before reaching to you. So, suggesting them to go back to the site is stupid.

Avoid Giving Marketing Information During a Call:

Do not give up to the temptation of marketing during phone calls. Callers dial the number to make queries and selling at that time is going to nag them. So, better avoid it. Most of your customers view it as a complete waste of time.

IVR can prove to be one of the most powerful branding tools only if it is used wisely. If you want to create a positive impression of your company in the minds of your customers, start following the above given six practices and get the optimum benefit of it.

How to Improve Lead Conversion Ratio for Automobile Dealership? How Cloud Telephony Helps?

In an era where almost every sort of industry is reaping benefits from cloud telephony, automobile sector is not untouched. Indian automobile is one of the most lucrative industries and the significance of this industry is gauged by the fact that it contributes nearly 7% of the country’s GDP. No wonder that the burgeoning Indian Market has fascinated global players like Ferrari and Bentley to set up their outlets in India. Let us see why cloud telephony has become indispensable for this “Industry of Industries.” (as termed by the founder of Modern Management Peter Drucker.)

The ever increasing competition has prompted the industries to introspect the service aspects whether it is pre sales or after sales. As per a study conducted, after sales service is important for more than 60% of the Indian customers and therefore this quarter needs a special attention. Streamlining the communication process can help solving many loopholes.

What is the Present Scenario?

Outbound Supply chain of the automobile industry is very complicated because of the reasons apparent as the distributors have to handle multiple dealers and the dealers in turn need to look after a huge network of sub dealers and chain of retailers apart from a huge customer base which swells up at occasions.

What are the Challenges that Automobile Industry is Facing Today?

  • Tracking quality of service and monitoring customer calls are all hard nut to crack because all the dealers are working independently.
  • Completing the sales process is in the state of mess as dealers need to track the whole process right from the generation of leads, how they are handling this, which dealer is performing better and have better lead conversion ratio cannot be tracked.
  • There is no process in place to track  a number of things like alerts to the customers for their vehicle service, renewal of their insurance and a lot of other similar issues.
  • There is a lack of mutual communication between the dealers because of which the existing inventory cannot be used optimally.

What is the Right Solution Then?  

Cloud telephony solution has made the automobile distributors heave a huge sigh of relief. A centralized call recording system, a hosted IVR for all the inbound calls and progressive dialers for the Centralized Outbound Call Center. Once they are subscribed to the Cloud telephony, automobile distributors can track all the professional calls (from the dealers, customers, insurance agencies, banks etc.) This streamlined communication process helps in enhancing lead conversion ratio.

A Cloud Telephony solution is recommended for a distributor or network of dealers, it includes centralised call recording system, hosted IVR for inbound calls and progressive dialer for centralised outbound call center. The solution helps the automobile company or distributor to track all the calls,   streamline the communication process, improve leads conversion ratio  ultimately standardized customer service and increases customer satisfaction.

Inbound Calls: What Are They How Would They Help?

Inbound calls are the incoming calls that are greeted with an IVR (Interactive Voice Response) which is pre-recorded voice that makes you look professional. This IVR is forwarded to the respective dealer for sales or for support. This helps in tracking calls efficiently. Centralized call recording that is made available along helps in monitoring the quality of calls.

This helps in making your service go 24X7. If customers call you in off hours, they would be greeted with a message and the customer messages would then be recorded. If they call for sales the calls first go to the centralized system and then they are diverted to the dealers as per the preference of the customers.

Outbound Calls: What are they? How Would They Help?

Centralized outbound call center along with a progressive dialer is used to run promotional campaigns via e-mails, SMSes etc. Customer service reminders can also be set for renewal of insurance, for the service of vehicles, payment of installments and much more.

Centralized database can be used for recording the customer specific outbound calls from the dealers. This helps in standardizing the service quality and taking the promotion campaign to the next level.

All the customer specific  outbound call from dealer would also be recorded in centralized database.It will help in standardizing   the quality  of service and will make  promotional campaigns much more effective. What’s more! Cloud telephony is a flexible solution and can be customized as per your needs.

3 Tips To Make Decision Making Easy In Your Business

A proper Business Decision Making is the foundation of any rising business revenue graph. As compared to large organizations, in small businesses, each individual contributes their level of perspective. Since a single decision can make or spoil the financial structure of your company in no time, hence, it must be taken perfectly using different mind reasonings.

The low-level or high-level supervisors might apply wrong algorithms as making mistakes is human tendency. This can impact your business adversely. To avoid this, technology has given birth a number of various facilities that assist how to take perfect business decisions.

Why Cloud Technology has important role in Business Decision Making?

The rapidly growing cloud technology has not only reduced the IT infrastructure cost of organizations but also helps largely in taking correct business decisions. The Decision Support System (DSS) is helpful to develop the Business Intelligence Architecture. This DSS uses cloud computing technology. Based on the historical data or previous records the system fetches the best results so prominent decision could be taken to benefit business.

Here I am going to discuss some tips that give you a better understanding of how to take business decisions correctly:

Tip #1: Cloud Telephony – “Find What Your Customer Wants”

Customers are the soul of any business. You will be a lucky businessman if people get attracted towards your goods and services. But what if they don’t? In such case, an entrepreneur needs to implement such logical business ideas that can push the crowd to take interest in his products and services. A complete branding solution cloud telephony plays a vital role here.

This software solution enables employer to collect info about all the customer calls- answered, not answered or missed. Also, it helps to garner feedbacks from customers, which, in turn, are helpful to introduce changes required into the business. This cloud telephony system also gives an idea about if professionals are behaving well with customers or not.

Tip #2: User Engagement Tool – “Find What Users Are Looking For”

Before what new business strategies should be implemented, a detailed analysis over what users are actually searching for means finding User Intent should be done perfectly. Though off-line businesses may trouble you as scratching someone’s mind reasoning about selecting products or services is absolutely a tough task.

But, in case of on-line businesses, there are so many user engagement tools available in the market, through which who are interested in your services can be found out easily. Also, it gives an idea about which portions of the website are searched most frequently. With the help of this authentic data, better ideas can be introduced into the business to change its profit structure.

Tip #3: Route Tracking Software – “Get Authentic Data In Real Time”

‘Prediction’ and ‘Reality’ are two different terms. It is not necessary that all time each prediction will turn into the reality. To avoid this, you must work on authentic data. The Salesforce Automation Solution is a route tracking software through which the employer gets real time information of field workforce. This software solution has a web dashboard and android based app.

The employer monitors entire sales activities in real time on the dashboard while sales reps use mobile application to enter all details. This real time data helps manager take perfect decisions related to which sales rep will deal to which customer or how long a meeting will take to get deal done etc. The employer tracks his team through Geo Tags and schedule whole work accordingly.