Which Toll-free Number is Right For Your Business?

With the frequent digitalization in India, about all organizations are shifting towards making their online presence. Entrepreneurs are using multiple expensive and inexpensive marketing methods to revamp their social reach but the heavy investment is not possible for all size of organizations. Hence, Toll-free number service is a top affordable solution that helps businesses to reach their customers without paying much. This number is reflected on the company website and the caller can call on the same number free of cost for any product, service or company related query.

In the early days, you were required a proper infrastructure before setting up a business that needs plenty of amount and time both. With the use of an easily memorable toll-free, you can run your business everywhere without investing much time and money.

There are different type of business numbers:

  • Toll-free number
  • Vanity number
  • Local numbers

Toll-free number

Most of the organizations are using toll-free numbers for their business. The prefix attached to these numbers 800. 888 etc., gives callers a feeling to make a free call for any query.

Vanity number

These are the trendy numbers because these numbers are very eye-catchy and easy to memorize. The format of vanity number is 1800-XYZ-ABCD. These numbers play a great role in your business branding as callers have to put less effort for dialing the easy sequence of numbers.

Local numbers

These numbers are area-bound numbers so these are used only within a specific region where the code can be used.

Process to find the best number for your business

Very first, the toll-free number should be used by those organizations only which can afford the call rates. Toll-free numbers are always preferred by the customers because they don’t need to pay a penny for their any sort of query. The make calls free of cost and ask for all the problems or confusion they have.

If you want to build a strong business brand, vanity numbers should be your only choice as such number reflects a strict professional image of your brand.

If you have a low budget for your business and you want to run it in your own area or any other specific region then, you must go ahead with a Local Number.

Customer Retention: Best Business Policy

The toll-free numbers are used to increase the company access to the customers. No wonder, creating new customers or prospects is way more tough than retaining the existing customers. Always remember, the old customers are the advocate customers and only advocate customers contribute a big portion of the business benefit. So, now when you relocate your business, you might lose your old customers and push your business in danger. In such situation, a toll-free number works greatly and can save your business growth. No matter where you do shift your business, your old consumers can contact you with no trouble and extra investment.

The customers can call you anytime and make purchase smoothly. Apart from customer retention, the toll-free numbers help you to improve your products and services by receiving the genuine feedback from the users. Users can easily share the problems they are facing after the use of service or products so you can fix the bugs in order to fulfill the customer need.

Easily memorable numbers

The vanity toll-free numbers show an easy sequence of number pattern so whenever someone looks these numbers for the first time, can remind easily to make any future call. The best part of these numbers is it presents a very strong professional image of your company brand.

Improve management system

The toll-free number service providers offer companies an IVR along with the number that helps customers not to wait much and redirect their call to the concerned department. Also, each call is recorded and maintained in the database. This information can be used in the future for better decision making or business model optimization.

Benefits of Toll-free Numbers

  • Nationwide access to business
  • Free calling for callers
  • Easily memorable vanity numbers
  • Round the clock customer support
  • Multi-level service offer

Thus, it can be concluded that using a toll-free number for making a good online presence is a great stay that works effectively. It also helps you to find the feet in the competitive market.

An IVR Recording Enhances Your Caller Navigation!

For a business to step ahead of their competitors and to make its presence differently in the market, you need a toll-free number that offers IVR recording. An IVR recording is like a front door to your business – it’s the first thing callers hear and people see. Whenever a caller calls you, he will be greeted by an IVR message which plays based on the recording you want.

When you couple your recording with well-written scripts, the IVR system helps your callers navigate your agent through the phone system. A well-scripted IVR recordings need three things:

1.Welcome message

When you call a company says XYZ, a recording gets played on the phone. This recording is like a welcome message which a caller hears when he calls your company. This welcome message makes the caller feel good about your company and forms a good image.

2. Main Menu

After you hear the welcome message, then you get to hear about the features of the company, followed by the different numbers and to whom you want to connect. Like, the IVR greeting will ask you to press different numbers to connect to the different agents.

3. Thank you Message

When all the query and problems are solved and you finally got the reply what you are looking for. Then, before the call gets end – you hear a thank you message that sends you extra information about the company and thanks to you for making the call.

ivr number

These are the three ways and steps of greetings which a caller listens when he calls your company.

An IVR message helps in providing navigation to your callers. If you want to know the effectiveness of the IVR script the check on below:

Steps to note, to make your IVR script effective

An IVR recording should never be decided just like that, but you should focus on the IVR script very well and doesn’t make a script without analyzing it well. If you are in a confused state about what things to include while recording your IVR, you should plan very carefully and look on the if’s and don’ts.

The greetings should have main choices

The first thing you should focus on is that your greeting should be well-scripted having just the main choices. By offering fewer choices, the caller doesn’t get confused and easily select his choice.

A long list of the department makes difficult for the caller to navigate what he wants. The simple your IVR recording will be, the more it will attract callers to connect with you. Always remember, that customer wants to reach you as fast as possible. So, make sure your IVR script delivers that.

Always offer of talking to someone

It is difficult to automate caller with every aspect of a customer transaction. When a caller calls you most of them wish to talk to an agent and explain them their query. When you are deciding your IVR script, ensure that you provide the chance to talk to your agent.

Everyone knows how frustrating it is to be presented with endless menus and options, which makes caller gets confused that which option to choose to speak to an ideal agent.

Use a combination of hold music and voice recorded message

To talk to an agent on a toll-free number can be time-consuming as the caller has to wait on the phone-line for a longer duration before connecting the agent. A long wait on hold without interruption can make caller assume that they have become lost the connection.

If you will add a hold music on the call and in between after every interval a courtesy message can reassure callers that they are in the waiting line and will be contacted soon.

Use ‘press’ instead of ‘dial’

Do you still use the word dial in the age of touchscreen smartphone? Well, if you still do, then you should change the word ‘dial’ from ‘press’. There are chances that ‘touch’ could be the new word to use but to be the safe sight you can always use the word ‘press’ to be clear.

These methods will definitely solve all your query of how to script your IVR and you can easily navigate your caller.

Why Toll Free Numbers Can’t Be Ignored In The Age Of Smartphones

Do you see people using landlines much? In this technological world where everyone is using a smartphone and making long distance calls without paying the extra amount, why would they prefer a toll-free number especially when barely people have a landline set in their home? It’s really a good point of discussion that why people are still unable to ignore the use of toll-free numbers. Well, the mindset that landline is now out of scope and people to have seen the red flag to it – is not fairly true rather the actual scenario is somewhat different.

As per the report generated by CDC (Center for Disease Control) – 50% Americans still prefer using the landline phones. In America, 26% of 26-40 years old use landline to keep in touch with family or friends. 17% non-family members find landline is the best communication method.

Again my same question is, why can’t landline be cut entirely from the current trend? Backup facility? Yes, it may be but there are numerous other reasons too. Many areas are like that have very poor access to a broadband connection. Today with each new launch of mobile, the technicality is being increased so it is tough for old people to operate such advanced system as they are not much aware technology. While the business doesn’t use a toll-free number just because they think that it is a good way to cater those people who rely on landlines but yes, it can be a reason to some extent too.

Not only do tollfree numbers offer free communication method, but they avail different valuable facilities too. Some are mentioned below:

  • A toll-free number method is the easiest way to contact the company.
  • There is not the risk associated with this service and also, you can get the feeling of a large company regardless of your business size.
  • The toll-free solution is a cost-effective method of increasing business reach. Only a fraction of the amount of that you invest in arranging local numbers at different geographic location-is required for the overall setup.
  • Vanity number concept is not new and takes your business brand to heights. These numbers are easily memorable so the customer can memorize easily and collect the benefit of all the latest offers.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The toll-free number setup doesn’t require any special arrangement rather you can install it on your own mobile number. It is kind of virtual number that helps you in business branding.

Regardless of how perfect a website looks, visitors may have some confusions or queries that they find making clear through phone call only. The phone call system is the most effective way to attract the buyers and convert them for the transaction. Also, the customers can get the quickest response for their problems. The toll-free number solution is an affordable solution that helps largely in business branding.

5 Reasons Your Business Is Enjoying IVR Number Advantage

The current standards show that technology is the main source of leading any business to heights. A business that is not following any trend and technology, might at some time feel behind everyone in the race. With the growing trend and advancements in business, an IVR number has become an important source of customer satisfaction.

Nowadays, many businesses use a professional IVR voice to connect with their customer. This IVR lets customer easily contact your company and listen to the IVR message that will lead him to you. It is commonly associated with technical support that helps in recording fancy voice to your toll-free number.

The global market for Interactive voice response (IVR) system forecasted to reach US$3.9 billion by 2024. This is driven by focusing on customer service with a view to leveraging benefits and improvement in overall customer care services. The following graph shows annual savings has increased after enabling IVR speech on their toll-free number.

There is no doubt now, that an IVR helps a business in growing to a great extent. If you wish to know the reasons and why your business is enjoying an IVR read them below:

For customized conversation

When a caller calls from different regions and speaks his own regional language which only specific people understand, there will be two situations. One, the conversation might end up very soon as both don’t understand each other language. Second, they might share only limited understanding by converting each other. In either case, language problem can lead to a loss in perspective leads due to poor customer service.

In these type of situation, an IVR can help in selecting the language of the callers choice and can easily interact in that language.

To let company look big and professional

A company which is newly formed needs to present its callers so that they like it and their calls are easily redirected to the department they want to talk to. An IVR helps and eases everyone’s work by letting callers connect to that department where they wish to have a conversation.

For example, if your company doesn’t have a huge staff, but you can still make callers feel like you have various departments such as Accounts, Sales, Operations, Support and more according to your preferences.

Time-based routing is done easily

A business face difficulty in managing their calls especially if they come various regions. But, an IVR makes all the work stress simpler by transferring the calls based on location. For example, a caller calls a company from Chennai, then his call will be routed to an agent who is a resident of Chennai only.

This helps in increasing efficiency as the desired call will be received by the right agent leaving no communication gap. This will also save a lot of time of both caller and agent.

For marketing

Marketing your business is as important as establishing it because if you will not do marketing, people will not be able to get aware of your business. So, if you want to increase sales and want to tell as many people as you can then, marketing your business is very important.

To give your mind at rest, an IVR makes your work way simpler by being available to your business that helps in branding your product. A company uses an IVR voice recording on their toll-free number, so when a caller calls them he was greeted by a fancy voice. This helps the company in establishing their identity as similar to the voice and enhances brand promotion.

As a virtual phone receptionist

An IVR can function in a way that your business doesn’t require a virtual phone receptionist. If you recall the responsibilities and role played by the virtual receptionist, you will know that all those workers can be easily performed by an IVR.

An IVR, like your receptionist, greets the caller with a fancy voice and routes all the calls to the right department. It also provides in letting callers easily connect with the right department without hanging up on the call or waiting for the receptionist to transfer the desired department.

An IVR number is very user-friendly and customers find it very convenient to use without wasting the time.

6 Ways To Build Strong Business Connection With A Toll-Free Number

Blooming a meaningful business is hard and to build a strong connection is even harder. Living in this 21st century and to operate a business is not easy as it sounds, you need special tools and advancements that help you expand your connection. When you have to build connections, you try few tactics like getting socialize, attending conferences, joining few industrial groups and more.

These things help you in getting socialized and building strong connection but do these work for the long term too? You might say ‘No’! To build strong and long term connection you must look out a toll-free number that makes your rest work assured.

A company started off in 2009, having an aim to build a strong connection so that could generate more sales and leads. To bring sales is not a one day job, but requires constant follow-up of leads. A toll-free number provides a lot of advantages to any user who uses it. They chose a toll-free number for their business in 2012 and started noticing the difference that how their business increased business connection and started blooming.

The company mentioned following points and told how it affected their business to mount up.

1.Involvement of more and more people

If you attend any conference where there are a large set of people, it is very difficult to build relations. As by meeting just for once, you cannot build effective connections with them. You can come over from this dilemma if you start focusing on little things while on a public platform. Like you can sit on a panel, facilitate round table discussion and be a part of the big event.

These things will help you in building your connection in a much smarter way and a toll-free number plays the top role in building connection and connecting with more people easily.

2. Expand your traces

If you are running a business, you are trying at every step to grow it. You try many hacks to involve in groups outside your industry. The industry is a great place to build connections and make valuable clients. So, it could be your easy way to build a strong business connection by expanding your business through a toll-free number.

It lets you connect with your clients those located far away too. With the help of toll-free number, you can easily connect with anyone at any time and can easily expand your footprints.

3. Let’s Conversation Flowing

When you connect with your client, you perform any function based on the conversation you are going through. If the conversation is fluent without any obstacle, you can easily make the conversation with your client.

For example, you are a marketing professional dealing with a bulk number of clients, what you do? How do you deal with them? As in a marketing world conversation is the main objective to get sales and if your flow of conversation is smooth without any hurdles, it will let you connect with more people.

4. Start a Meetup

When you are in a group and holding a conference, you will become popular only when you start a group of your own and not just attend the event. As people will remember only the organizers of the group and not the person those who have attended.

A toll-free number makes your work simpler by starting a meeting plan and connecting more number of people through it.

5. Get aware of suppliers

If you work with the suppliers, you will get to the importance of getting high profile connections. If you once work with them, get to know them and their business thoroughly.

The suppliers can easily connect with you on your toll-free number. They will be assured that their problems and queries will listen for an unlimited time. The resultant will be that they will work with you together and you can easily establish business contacts.

6. Obtain attention

These tips above are ways for you to get the attention of people and build your business connection strong. By a right tool and method, you can easily bring on new people into attention.

The conference and meetings make networking strong when you meet new people. This also lets you in gaining attention and develop a potential new relationship. A meaningful business connection helps in building business deeper acquaintances.

 

Do You Know Cloud Telephony Helps Your Business In Disaster Recovery!

When you start any business, you may not know what repercussions you may face in future. For that, you make sure you are ready with all the mishaps and especially the natural disaster which comes without anyone’s knowledge. As a natural disaster might eat up your business in a very bad way. So, there is always a need to get exact data which might get lost in case of some disaster. A cloud telephony plays a major role in helping you to recover from any disaster by accumulating all the data with full accuracy without the network issue.

If you feel that you do not need cloud telephony then answer few questions below.

  • How long could you survive if your premises are unavailable and lost all clients data?
  • Do you have provisions to continue?
  • How will you manage the business, if you are unavailable?

Most of the above questions give you a chill to your bone and you do not have an idea how to survive in such situation, then a cloud telephony is a must for your business.

If you do not want to spend huge money on getting exact data in case of emergency then your investment in cloud telephony is the right decision. A cloud telephony has unlimited benefits, it just not give accurate data but also you can speak to your customers on your telephony system suffering from downtime. If you are looking for one thing in a toll-free number then for your surprise it has many benefits.

When there is an increase in data and limited space then the probability of data loss raises. This can all be controlled with a cloud telephony. Read on the points to understand why and how a cloud telephony provide safety and solutions in data recovery.

Overcome issues related to environment

In case of emergency, when fire, flood or any natural disaster takes place, a hosted solution helps a lot in overcoming these issues. If any critical situation occurs, a cloud telephony easily connects voice calls even in remote areas.

When a critical situation arises, all the critical elements can be located on service provider’s network on various multiple sites. Also, when need to access the user’s location, you can easily trace their IP networks and your business can be easily continued from anywhere.

Protect company reputation

When your business faces downtime, it is not necessarily because of financial reasons but can be any other too. There are chances that business partners and customers might lose trust in your organization because of the downtime. If a firm experience loss in the organization before 3 days to file tax there might be situation arises where the unhappy customers may file a lawsuit.

In such situation, a cloud telephony helps in keeping company’s image intact by the accurate data. It also eases in routing the call as it supports IP network of the user.

Safeguards network from fraud

A business runs when it functions properly, so if you protect and safeguard your business from fraud and other misfortune make sure you have a recovery plan. A hosted solution helps in diluting the risk attack of hackers. There is no more fraud and the telephony solution helps in protecting data with built in redundancy and high level of security.

A business whenever operates wishes to keep their data protected and a backup ready which a cloud telephony solution make it simpler.

Maintains business future to generate revenue

Cloud telephony is helpful and the best way where you can generate your revenue from in case of emergency crisis. Be it power shortage, server breakdown or in case of disaster; businesses cannot run easily as general. In downtime, a business can function easily and can also generate revenue with having accurate data information with a right telephony solution. With it, you can answer phone calls, emails and more which makes your business continue to run efficiently.

If you want a bright business future for your organization too, you have to generate revenue which is possible only if you have right data.

Powerful management of network

A powerful network is available even during disaster which lets client gets detailed information of documents. The issues are handled and solved quickly through a strong network in case of emergency. Your important documents are easily automated, so at any time of failure of network issue, the problem can be solved easily.

So, if you have a fear that disaster might strike and your business may suffer, then you just need to relax. The phone systems stay fully operational and failure in the network can be minimised up to a great extent.

How Cloud Telephony Can Revamp The Sales Growth

How can sales growth be taken to the next upper level? What according to you is more important in order to achieve this goal? Sound product knowledge? Amazing communication and fantastic pitching? Providing skilled training classes? Observe the business processes of leading organizations closely and understand how technical advancements have introduced a striking variation in their productivity stats. The most pronounced sales technology equipment today is cloud telephony solution.

The overall setup of cloud telephony system doesn’t cost you much and the benefits of using this solution go far beyond the savings.

Let’s start the discussion how this setup helps in boosting the sales growth.

Develop good proposals

Since the cloud telephony system offers the call recording facility. All incoming calls are recorded and monitored later for the improvement purposes. What requirements or needs a customer is asking about during the conversation can be noted down in the proposal next time. Such updated proposal will help you to magnetize more customers towards your business and thus improves the sales stats.

Never miss the leads

A call missed is equivalent to a lead missed in the business. Therefore, all missed call records must be accumulated at one place by some managed system and cloud telephony is such system that helps maintain the detail of all received and missed calls record.

In order to convert as many prospects as possible, sales reps should get the information of all missed calls and act promptly on each call without making any delay. Since the delay will always give a good chance to your competitors to convert the deal.

Improve training system

Another advantage of call recording is providing sales staff with the best training programs. This training process is based on playing back calls so the reps can get an idea of where the mistakes are being occurred. This method is a sound way of teaching that no book can ever give.

Change is the law of nature and this notion is not exceptional in the sales world. So, of course, a new caller with a new problem can do multiple queries. This discussion may not be the part of a training syllabus. Therefore, call recording helps in advanced training method.

Keep Track of ROI

Setting up a virtual number for different marketing campaigns and channels is what a toll-free number does. It is a cost-effective method to as you simply run different marketing campaigns with your different number and can easily check which one is working perfectly. Apart from this virtual number system is also a way to get the information about where the caller collects the details from for making the call.

More personalized pitches

When you are using cloud telephony you are at an advantage when you have to plan to pitch your customers. Accurate data is hard to find but with cloud telephony, you will collect on sales calls, tech services, callers history and more on. Being considered data is king, all the data collected will definitely give you a more easy way to pitch your clients. A good cloud telephony system display all the caller’s information to your salesperson which help him to pitch accordingly.

Increase inbound calls

Today people are putting more efforts on building a web presence especially when they run any kind of business. The big reason behind this is the world is becoming more and more digital every next second. The video, free demo, pricing and many more things on any website is enough to collect the relevant information. Hence, posting a phone number that gives round the clock facility to the callers and gets all their queries done at any point of time is a great aid of cloud telephony in generating more and more inbound leads.

Therefore, the cloud telephony is a great and cost-effective way to multiply the sales.

Why Each Business Should Use Toll Free Number With IVR

Any size of business needs a business number to connect all the customers in order to serve them satisfactorily. Somewhere it is required to develop a professional image of the company among consumers. Toll-free number service is a fantastic notion for customer service support. A toll-free number which provides a free service to the customers reflects an image of professionalism. The overall expense is paid by the receiver’s end.

Toll-Free With IVR

IVR is just like adding beauty to the business. It is provided by the toll-free number provider. IVR (Interactive Voice Response) is a user-friendly platform that helps greet customers with a perfect welcome voice message. A business comprises multiple units but which unit a customer wants to connect to – is only known to the customer. The IVR service provides a facility of single connection that connects the consumer directly to the concerned department.

The call receiving of IVR is quite flexible and calls can be forwarded to any number without putting no extra effort.

IVR is a time-saver facility too as customers don’t need to ask much of the concerned department or person from the third party rather they can directly communicate so, IVR helps largely save time.

IVR Features

Welcome Voice Message

IVR gives a way to record the welcome voice message. This is recorded in a human voice that gives an awesome experience to the caller. It is a customized voice recording facility.

Don’t miss any call

Customers create the foundation of a company so never miss a single call from their side as it can be a good loss to your company as well. With the help of real-time notification of IVR, you can get details of all calls on your mail and contact them to convert at right time.

Call Routing Method

IVR is a way to make a call routing arrangement depending upon the customer’s requirement. This call routing is a clear notion so the caller can contact the right department without getting confused.

Multiple Extensions

With the help of multiple extensions, a single number can be assigned to a number of agents of the company. It aids customers to make their doubts clear at fullest.

Change number easily

The IVR doesn’t mean fit to a certain number and irreplaceable rather you can shift it as per your requirement and wish. There is no mess in doing so.

SMS and Email notification

IVR service enables you to get all customer call details in real time. This data can be used in future as well for further use.

Profits of Toll-Free Numbers

Customer Satisfaction

The toll-free number service helps customers round the clock and human being doesn’t have to face the issue of going to the customer service store and all.

Brand Promotion

The toll-free number leaves a positive impression of company brand on the audience. Thus, it helps in brand promotion.

Global Presence

The toll-free number is a simple and cheap way to reach customers nationally internationally. One simple call and, your service and product will be in your touch in just a few seconds.

Affordable

The toll-free number is not a heavy investment rather you have to spend a very average amount, while, in return, sales can be multiplied at the larger scale.

Thus a business must have a toll free number with IVR facility associated with it.

How Missed Call Impacts Business

What do you think makes the pillar for your business growth? The obvious responses hitting to my ears are the market, the customers and the modern technology. But, what else do you find is important to be extraordinary? Look closely to the business equation and you will find calls and missed calls received play a significant role in attracting those audience who are inclined to your services or products for some logical reasons.

Overall Scenario of Missed Calls

No matter whether you are a global player or mom-and-pop, your consumers believe that you have a good command over whatever you sell and also, you can provide them with a feasible solution for any of their problems. But, leaving calls unanswered mold their mindset to that the problems will remain on the table.

Actual Situation:

The obvious cases are described below:

  • The caller calls and call rings until the customer loses all his interest or disconnect the call.
  • The caller is asked to make a call back at a later time.
  • Voicemail service is just another way of irritating customers.

Reasons of the above situation

While there are numerous reasons, the basic ones are mentioned below:

  • Meagre staff to respond calls.
  • Existing staff busy in other business activities.
  • Calls are being received after working hours.
  • No priority to phone-based services.

Missed Call Cost

Have a look below and get an idea how missed calls impact.

  • Digitalization has overtaken the phone call system – is a myth. In today’s competitive business world about 87% serious enquiries are still received through phones. The caller assumes that his issues will get resolved calling the given number but ignoring such essential task can introduce a fair loss into the business.
  • 92% of callers will never call you back after giving full rings. The callers on the other side might have your potential customers and they might have called you to make huge booking. Missing out on such considerable conversion harm your business largely.
  • 63% of your customers will support your rivals when not entertained seriously. It is natural if your business has not good customer service, even your potential consumer will be reluctant for using your services anymore. And, they will start doing business with your competitors. So, it is advised to respond all calls seriously and no call should be left unanswered.

Not answering to the customer calls is a bad signal to the business

It is fair enough that we are living in a digital era and hence, we are expected to resolve our issues through email or other social media methods. But studies show, phone system is the first way that clicks on each mind when some confusion to be settled comes on the way. Chat is chat and it can never replace the phone call method. Chat is good for entertainment but on serious issues people believe on tone instead of content. It gives an entirely different experience to the customers when they get a chance to communicate with a live executive of your company and somewhere this process reinforces the credibility of the organization in a few minutes as emails are considered inhuman.

Nobody has enough time that they call to a particular business for more than twice. If you are not interested in expanding your business, how can your prospects trust you then? So, focus on each call and never show an ignorant attitude while responding to the cal.

‘Missed Calls’ – Not A Problem

Phone call system setup is a heavy investment – is a misconception. Don’t you think, you must have a detailed data of all the received calls – missed an entertained so you can figure out all the data that can benefit the business somehow. The toll free, IVR services are such facilities that help businesses to keep all record at one place so access and operation both can be done effortlessly.

The obvious solution that a business very often receives is to hire more professionals so all calls could be answered properly and timely. But, in the cut edge competitive world where a single employee completes the tasks of 2-4 workers, do you think more than a limited hiring is possible? Of course, no. So, switching to the Toll free system is a great choice so all call management can be done accurately. Also, the whole setup doesn’t cost you much.

Hence, each call should be entertained as opportunity and any sort of casual attitude would assuredly take you in deep loss.

5 Ways IVR Can Make Your Customer Talk To You!

There is hardly any organization in the world who don’t treat their customers as their first priority. Customers are the top priority in any organization to make their business reach top. Those who do not focus on their customers are most certainly do not face success.

Nearly many companies have made customer satisfaction as their policy and have marked it at number one. If statistically speaking, the customer doesn’t really like talking in an IVR, almost 83% of customers feel that it provides either no value to benefit. They think that with more and more people turning on to mobile applications and new technology they hardly give importance to IVR and treat it downhill.

So, how you will make your customers fall in love with the IVR? It can be possible with the study showing an estimation that IVR is prepared to grow at a staggering 27.4 percent by 2019.

Where did this growth come from?

Nearly 60% of customer service interactions take place over the phone. This shows that the rising number brings in a number of IVR for their own businesses. Don’t you think that telephonic conversation should be well executed with an IVR?

Your Customers Expect These 5 Things From Your IVR

Today everyone, from every sphere of life is a technology savvy. So, when talking about customers they too prefer using technology even while talking about customer service and experience. More than 66% of the customers are likely to leave the company after high effort interaction and call waiting on a phone call. About 82% of customers do not want to spend money on those businesses who do not interact with them nicely.

Let’s check what an IVR can do for your customers to enhance their experience.

#1 Warm and friendly voice attract customers

A warm and friendly voice attracts customers to remain on the call and about 5 to 7 percent increase in customer satisfaction. If your customers love the voice behind the call, they will definitely want to interact with you and want to do business with you. An IVR makes your easy at a great extent, it lets your customer easily reach you and to the specific department, he want without connecting to the wrong department. It saves your time as well as customers time too. An IVR is pre recorded and does not have expression or body movements, so try to make it appealing and ravishing that attracts customer attention.

# 2 Use Creativity and humor

Your customers when call you do not want to interact with a machine or recorded voice, they need personal human voice calling. So, you can use the advantage of talking to them when finally they have selected to talk to customer agent for the query. When on a call with them, you can use some creativity and humor to attract them and make them love the call which will result in the long duration of the call and can bring you positively.

# 3 Use Personalize IVR message

An IVR makes a lot of work easier, if your customers call you, you can even make the message personal for a specific person only that makes them feel special and heard. If you will treat your customer in such a way, they will want to be a part of your company for sure. An IVR can also be used to reconnect to the same customer through history and can also greet them with their personal name with providing overall a great customer experience. Like, “ Hello, Mr. Verma, welcome to our company”.

# 4 Make customers call prior to everything

As already discussed how a customer call is important to one organization. Even a single call missed can lose you a great amount of money. It is always advisable to treat every call at utmost importance without letting it go. An IVR makes the work a way easy by providing the personalized message and even a call missed can be seen at the history and an agent can reconnect to the call to find out whether the call is worthy to bring in business.

# 5 Keep it simple

It’s a psychological fact that people love those things which are easier to understand. So, in order to run the business smoothly, you should keep your presentation concept as simple as possible through comprehensive. As per research, 22% increase in simplicity will raise customer loyalty up to 97%. How can a prospect be taken up to the transactional cycle while he is confused? Thus, follow a simple notion, create a smooth path between you a consumer for healthy bonding.

Also Read : Why Cloud Telephony Is Relevant In The Field Of IVR.