How to get a toll free number in India

Ziffy simplified the process of procuring a toll-free number in India. Whether you need an Indian toll free or an international toll-free number (US, Canada or European countries).

Unlike other service providers like Reliance, Airtel or BSNL, Ziffy offers a self service portal for your toll free along with tons of exceptional features, which none of the other service provider offers.

To get started you need to follow only 8 steps i.e.

  1. Register from http://ziffy.in/register.asp
  2. Verify your account.
  3. Submit your ID & address proof along with the acceptance letter of our ToS.
  4. Make the payment
  5. Select your Toll-Free number.
  6. Add an IVR (Interactive Voice Response) – hosted completely free of cost at our end.
  7. Select your call-forwarding numbers i.e. the number on which you want all your incoming calls to land.
  8. Enjoy the service.

Yes, with Ziffy you don’t have to worry about infrastructure or any thing else. We handle everything on our cloud infrastructure 24×7.

So, don’t wait and get started. Dial 1800-200-5777 to get a call back from our side.

Toll Free Number for E-commerce sites

What is e commerce?

E-commerce is business in the online environment. Here all transactions, deals take place over the internet.
Buying and selling goods on the Internet is one of the most popular examples of ecommerce. Sellers create storefronts that are the online equivalents of retail outlets. Buyers browse and purchase products with mouse clicks.
Most small business startup books recommend that you obtain a 1800 number for your business, especially if you are running an eCommerce store.
But these days, long distance calling is mostly free or extremely cheap. In today’s age of 1800 number really a needful.Should encouraging more customers to contact your business via phone rather than going online to make a purchase be one of your goals

Why e commerce companies use toll free number?

  1. Announce a new product
  2. Showcase your Website
  3. Promote a sale
  4. Announce new online payment options
  5. Spotlight new product lines or distributors

Why customers calls on toll free number?

Customers wants to know more about online products.
Customer call on toll free number because he wants help for payment option
Customer save their time to purchase online product .
Customer call on toll free number because he wants to know about new offers and sale.

Example:
Fetise.com
zovi.com etc


Toll Free 1800 number for FMCG companies

In today’s world reaping the maximum benefits from the latest technology developments is imperative that businesses orient the applications towards the creation of a knowledge base and its dissemination. Corporate exposure with Toll Free 1800 no of FMCG company’s on the service platform supports customer relationship for the accessing knowledge and awareness of respective product in very convenient way. Corporate’s customer friendly strategies are particularly useful in the FMCG sector for information on brands across the target market. It is useful for brand managers in FMCG sector to learn how their counterparts deal with competition. Learnings from their experience would be invaluable. Toll Free no are also useful for the sales-force to take the experience across territories.

Corporate learning systems have also undergone a tremendous change, with organizations recognizing the power of the Toll Free 1-800 no for creating learning systems as a cheaper and more flexible online as well offline alternative. Thus, Toll Free 1-800 number solution reinforces precious customer relationship by giving every outward-facing complete and unhindered view of every customer along with a detailed history of his every transaction.
This can be further integrated into a Web-based service application in the form of help desks and call centers. This puts customer care agents in control of every stage of customer management from sales opportunities, quotes, billing repairs and returns. Besides, they can also address inquiries and problems knowledgeably and authoritatively.

Usage of 1800 Toll Free In FMCG Sector:

Toll Free Number gives a flavor of the things to come in terms of the help line no that is very potential to enable direct sales, its absolute potential can be reached only when the Toll Free is used as a differentiated medium by FMCG companies. Packaging of products mentioning toll free 1800 no presents several value propositions to the FMCG company.
It allows for customization of advertising content based on product profile.
There is tremendous scope for enhancing product promotion and branding impact with 1-800 Toll Free No.
Toll Free 1-800 lowers the cost of delivering information to the customers at the time of sales promotion campaign. It can be used for handling queries, checking order status, usage statements and a host of other product-related information.
The message built into IVR can be used to enhance customer value. This would include archives of problems, support 24 hours a day, 365 days a year.
Toll free1-800 can be used to promote both the brand and corporate image in a unique way, which could involve in accessing company’s information on products behalf.
Toll free 1-800 enables a personalized relationship between the buyer and the customer.
Toll free 1-800 may undeniably involve a paradigm shift in favor of service customization, a shift that calls for changes in internal operations, design, promotion, manufacture and delivery systems.

Example:
ITC Toll Free No : 1800-425-3242
HUL Toll free number: 1800228080, 18001022221
Pepsico Toll Free No : 1-800-433-2652

Toll Free Number for E-commerce Sites

Group buying sites, discounted fashion brand retailers and specialised online stores have started to dominate the brick and mort stores in India. Online retail is picking up in India, effects can be shown on FDI in retail. Throwing light on 100 % FDI in single brand retailing, 100% FDI in Single brand retailing can contribute half a percent of total FDI in next 5 years and, if even 10% of this investment can be planned for Online retail, a new online opportunity market of about USD 400 mn or INR 2000 crore in next 5 years will be up for grab only through single brand retail on internet.The business model of online retail companies is far more robust than the companies set up in the first phase ten years ago.

Many of e-commerce sites have adapted models better suited to Indian needs eg: a combination of factors like cash on delivery, buy two and return one, attractive discounts on every purchase, to create own designs for t-shirts, jewellary etc, imported labels in garments, perfumes and gizmos. Even some sites are specific segment based like fisher prise, babyoye, mybabycart etc have targeted to the children with the complete age group and some sites have targeted to students for the online books and accessories purchase as flipcart, infibeam, gadgetsguru etc. E-commerce online gaming sites are becoming more entertainer by providing platform to online gamers with the attractive online games.
Basically sites set up by media houses like Sify, Rediff, Indiatimes, Homeshop18 and travel, insurance, movies show booking, online recharge sites, Flipcart, Yellow pages etc have the wonderful positioning in the mind of online customers with the outstanding 24X7 customer support making them delight and attracting for another online purchase to save the time and other hassles.

How toll free 1-800 is useful in E-commerce

1. In e- commerce 1-800 Toll free no service can be used as single Help line no for various order placing.
2. Through the 1-800 toll free no customers can get the proper information of the selected product on the respective site.
3. Companies can get the confirmation also regarding customer’s placed order via toll free out bound calls.
4. Customer may register their complaints and even give their feedback via Toll Free no by selecting the respective option in IVR.
5. Toll free CRM (Customer Relationship Management) panel will update the record of customers’ calls for long time by providing avenue to e-commerce sites to enhance the publicity by helping and delighting their online customers.

 

Benefit of availing 1-800 Toll Free no service in E-Commerce sites

1. Customer help line Toll free 1-800 no works as the convenience and assistance tool for potential online customers.
2. Toll free 1-800 no stands as 24X7 availability tool in front of the customers.
3. Enhance availability of instant services to needy customer.
4. Toll Free 1-800 no also works as tool for awareness of various products mentioned in the e- commerce site.
5. Hassle free approach to the required & selected products via toll free 1-800 no create value positioning in the mind of website visitors.
6. Via Click to call e-commerce sites can provide free web calling feature to their website visitors by just a click on call option.
7. Call Back Service in e-commerce site increases the potential data base of the customers by just a miss call on 1-800 toll free no.
Examples:
http://www.shoppersstop.com
http://www.gadgetsguru.com/
http://www.thegamebox.com/-
http://www.hushbabies.com/
http://www.cromaretail.com/
http://www.infibeam.com
http://www.pepperfry.com
http://99labels.com

International Toll Free (US/Canada & European Countries) for Indian Users

ZNI has introduced toll free incoming number service for USA, Canada and European Countries, details are as follows.

Plan Name: ZIFFYDOLLAR (USA/CANADA)

Monthly rental: Rs 3000/-
Security deposit: Rs 10000/-
Setup fee: Rs 5000/-
Call tariff: Rs 8 per min

Plan Name: ZIFFYEURO (European countries)

Monthly rental: Rs 3000/-
Security deposit: Rs 15000/-
Setup fee: Rs 5000/-
Call tariff: Rs10 per min

  1. Monthly rental has to be paid in advance for 3 months.
  2. Activation time will be max of 7 working days.
  3. Service tax 12.36% and bank charge Rs120 are applicable.

Toll Free 1800 number in NGOs

Non-governmental organizations working for public services. Many public service institutions, is helping the poor and helpless peoples. helpless peoples in the millions of population are still crying for help. ngo’s listen to the cries of help and present some helpline services in front of those peoples, like: 1800 helpline number. Among the population to find the poorand disadvantaged people its a really very hard job, where 1800 number a very effective way to achieve success in thistask.
We take the example of poor childrens. So many children in need of aid and assistance. Ngo’s work for the protection of the rights of all children in general. But their special focus is on all children in need of care and protection, especially the more vulnerable sections, which include:

1: Street children and youth living alone on the streets
2: Child labourers working in the unorganised and organized sectors
3: Domestic help, especially girl domestics
4: Children affected by physical / sexual / emotional abuse in family, schools or institutions.
5: Children who need emotional support and guidance
6: Children of commercial sex workers
7: Child victims of the flesh trade
8: Victims of child trafficking
9: Children abandoned by parents or guardians
10: Missing children
11: Run away children
12: Children who are victims of substance abuse
13: Differently-abled children
14: Children in conflict with the law
15: Children in institutions
16: Mentally challenged children
17: HIV/ AIDS infected children
18: Children affected by conflict and disaster
19: Child political refugees
20: Children whose families are in crises

Example :

1: CHILDLINE India Foundation
2: The Akshaya Patra Foundation

How they use a Toff-free number : 

The CHILDLINE team receives & responds to the calls Crisis Intervention.

Direct assistance: medical, shelter, protection from abuse, repatriation, death, missing children, intensive counselling

On phone: Emotional support and guidance, information and referral to services for the caller, information about CHILDLINE, silent calls

After the emergency needs of the child have been addressed, CHILDLINE explores options with the child to study, learn a trade, go back home etc. Based on the decision of the child, CHILDLINE links the child to an appropriate organisation in the city.

Childline launched the country’s first toll-free tele-helpline for street children has grown into a national child protection service that operates in over 73 cities and towns in India. In 10 years, CHILDLINE has received 9.6 million calls on toll-free number from children in need of care and protection from across the country.

1800 Toll-free, I believe this type of feature should be used in all the institutions.

Author: Ashish Saxena

Toll Free 1800 number in Real Estate

How customer can use tollfree in their company.

Real Estate Professionals Promote Properties With a Toll Free Number. Real Estate professionals can promote their properties across the India through toll free number on their website, classifieds in newspapers, banners and in local magazines.

Benefits they will get.

Toll free numbers create a larger more significant corporate image, even for the smallest investor who is likely working from home. Having a toll free number gives investors more credibility. If they are advertising real estate business outside local market then they should consider a toll free number to make it easier and more convenient for buyers and sellers from outside their local market to reach them. In some communities an investor may have small towns that are close, but that require a long distance call when calling from or to them. Having a toll free number in areas like this could give an edge over your competition. Many real estate investors also advertise to owners who may live in another city or state. Having a toll free number may encourage those owners to contact the company.

Example of company.

http://www.99acres.com/ 18004199099

http://www.indiaproperty.com/ 180030005511

Author: Hasnain Murtaza

Cloud Telephony – What it is? Why do you need it?

Similar to cloud computing, cloud telephony also provides distributed resource management over the Internet i.e. without having any infrastructure at the business premises infrastructure will be hosted on the internet. Tasks like managing infrastructure, upgrading and downgrading of resources will be done on the fly as per the requirement of the business.

End users access cloud based applications through a web browser or a lightweight desktop or mobile app while the business software and data are stored on servers at a remote location. Proponents claim that cloud telephony allows enterprises to get their telecom infrastructure up and running faster, with improved manageability and less maintenance, and enables IT to more rapidly adjust resources to meet fluctuating and unpredictable business demand

Cloud computing relies on sharing of resources to achieve coherence and economies of scale similar to utility (like the electricity grid) over a network (typically the Internet). At the foundation of cloud telephony is the broader concept of converged infrastructure and shared services.

Why do you need it?

If your answer is YES to any of the following questions than you need a cloud based telephony system.

1. Do you want to serve your customers 24×7?
2. Does every call from your customer worth something to you?
3. Do you want to greet your callers with automated voice?
4. Do you want to log each and every call for future reference?
5. Do you have multiple call attendants to handle your incoming calls?
6. Do you want to save money on infrastructure?
7. Does managing infrastructure, false billing by operators and fear of bill shock gives you nightmares?
8. Do you want your telecom service up and running in few minutes?

 

Toll free 1800 number in Educational Institute

How customer can use the toll free

Toll free numbers are being used in a conventional way i.e call is being answered by the representative for the details. We can focus on the institutes offering foundation courses in preparation of IIT (JEE) , CPMT etc.  Here the idea is to make a toll free service fully automated via integrating an IVR, through this parents can get the details of their ward like  attendance, Marks scored in the various subjects etc. This concept has a broader spectrum of application amongst the institutes.

Benefits they will get:

In India out of 10 students 8 wants to be either a doctor or engineer, understanding this point n number of coaching institutes are running almost in every city and town.  This service could help those institute to stand on a higher platform than the other, due to stiffness in market its very important to facilitate their students as well as parents as there survival depends on that.

To implement this the policy to educate them is helpful to promote the services.

Example: Zinc Institute (Gorakhpur).

Author: Avneesh Shukla

New Feature: After working hours forwarding number

On popular demand we have added a new feature on the IVR platform called “After Working Hours Forwarding”.

Its main usage can be understand through below given example.

Say a company XYZ has working hours between 10:00 AM to 6:00 PM, so till now all calls received after and before this timing goes into Missed Calls, but now they can setup an “after working hour number” where all there calls will be forwarded once their working hours are over.

So now our customers have three options:

1. Block incoming after working hours
2. Play IVR but stop forwarding after working hours.
3. Play IVR and forward all their calls to some different number.

Kindly note menu wise options will not work in this case i.e. If you have set menu wise forwarding like press 1 for sales on number 12345 or press 2 for support on 123456 than this will not work on “after working hour forwarding” and all calls will be forwarded to a single number as mentioned in this option.