Cloud Telephony and Startups

Non-funded startups or say bootstrapped startups always face cash crunches and loose business opportunities due to lack of resources.

Telecom resources like a phone connection (The front-end of your company), managing leads received on that and ensuring it’s 24×7 availability becoming a major pain point for every other business not just for the startups.

Substantial companies with more than 100 employees generally have their own dedicated staff and departments to handle customers’ queries but a business or startup without cash to burn on such task always find it difficult to compete with their competitors.

With the inception of cloud telephony (a term which is tossed for the services, which are available virtually for everyone i.e. without setting up a dedicated infrastructure at the company’s end) companies can now run their business over internet without spending a single penny on hardware setup or on maintaining them.

A cloud telephony company like Ziffy can provide businesses dedicated and shared telecom resources over Internet on pay-per-usage basis with instant activation. Say, if a startup predicting 1000 calls per day after running a print media campaign can handle all their calls automatically without worrying about the infrastructure required to handle the call traffic. Cloud services can be scaled up and down depending upon the requirement of a company.

How it works?

Say a startup XYZ started its operations with only one staff and from a home office (SOHO) can always opt for a toll-free or Virtual mobile or Land line number (VMN) and there is no need to waste money on a landline phone connection with EPABX and other telephony devices, which is must to show a professional image. No startup wants to kill their prospective business by showing a bad image of “working from home, running by students” through giving a mobile number on “Contact Us” page, which half of the time is unreachable.

Instead of ruining their business with bad telecom infrastructure they could choose cloud telephony by opting a virtual toll-free number say 1800-200-5777.

So, whenever somebody calls on their toll-free number or VMN, an auto attendant picks the call, greets them and gives them more options like 1 for Sales, 2 for Support. That way from a single number startup XYZ can segregate calls depending upon customer query and it can be routed to different personals on their mobile number.

They can define their preferences like working hours so that after working hours all calls are get logged in a CRM panel instead of forwarding on some number however the company will get a SMS alert for every such missed call so that they can give a call back to the caller.

This wasn’t possible with a normal mobile or landline number but with a digital cloud telephony system opportunities are limit less.

We are hiring at Lucknow, Job Vacancy in a Telecom Startup

As we are growing “thanks to our esteemed customers”, we need better and bigger team to provide world class services to our users.

We are looking for young, talented, hard working (who can give his 90% at work), self-motivated team members in Lucknow, Uttar Pradesh, India.

Call 0522-3049942
or mail your C.V. to chandni@zni.co.in 

Following posts are available:

Online Business Development Executive (10)

Work Profile: Generating leads and handling customer queries received online.
Location: Lucknow
Skills Required:  Excellent written and communication skills (English and Hindi)
Qualification*: Self-confidence
Experience Required: 0.6 year+

Call 0522-3049942
 or mail your C.V. to chandni@zni.co.in

Asst Manager, Sales (2)

Work Profile: Handling customer queries received online, managing team of 5 executives, dealing with corporate clients i.e. understanding their requirements and building a solution around it.
Location: Lucknow
Skills Required:  Excellent written and communication skills (English and Hindi)
Qualification*: Self-confidence
Experience Required: 1 year+

Call 0522-3049942
or mail your C.V. to chandni@zni.co.in

Asst Manager, Customer Experience  (1)

Work Profile: Collecting feedbacks from customers, their pain-points with our services and developing a solution for that.
Location: Lucknow
Skills Required:  Excellent written and communication skills (English and Hindi)
Qualification*: Self-confidence
Experience Required: 1 year+ in customer support

* education only matters when you have confidence

Obvious skills required: Computer knowledge, Team Spirit, Phone etiquettes

Candidate must be living in Lucknow, have at least 6 months of experience in any job, currently working (we do not consider applications where candidate has left his because of working conditions, family problems, medical grounds, employer didn’t paid or gave increment, work pressure, office timings etc.).

Salary and Remuneration 

It will be as per industry standards and depends upon the individual’s performance. We have lot of incentives for every team member.

If, you are willing to work with us please send your C.V/Resume to tushar@zni.co.in and mention the post you are applying for.

A mobile number which handle your calls automatically

Loosing customers due to missed calls when you were busy? If your answer is yes, than we have a solution for you.

Introducing Universal Mobile Number (UMN), which:

  1. Automatically handles your incoming call.
  2. Greet your callers and guide them to correct product offering (IVR).
  3. Keeps complete logs of your calls like, date and time, caller’s number, forwarding number etc.
  4. Allows your customers to request a call back, leave voice mail and register a complaint on an automated system.
  5. Available 24×7
  6. Build on our cloud telephony platform and can handle 6000+ simultaneous calls.
  7. Normal 10-digit mobile number, which is easy to remember.

Want to try a demo? Call on 07499490999