Before taking new service, the customer doesn’t know anything about it, do a lot of research online before they make a purchase or commit.
How can your small business engage the visitor if you do not have any attractive way to engage them?
A click-to-call service can do the trick. CTC also called click-for-talk or click-to-dial, is a technology that converts web traffic into voice telephone connections using Voice over IP.
It is a CRM technology because CTC service offers immediate voice connectivity in real time i.e. click-to-callback, where the visitor who is browsing a company’s website can leave their phone number to which a representative can call back.
Either way of using click to call is – it is an interactive button on the web page when you click on the button, initiates a call from the visitor’s computer to a specific phone number or extension.
Click-to-call services can be added everywhere like web pages, emails, text ads, online banner ads. Here are some reasons why you should add CTC services:
Now your customer can easily access you because it is all free for the customer and they do not have to dial a number from their mobile or press more buttons to reach on the live operator. CTC simplifies the calling process, in one click your customer can reach you. All the caller needs are a web browser (where the number will display) and a microphone (to speak and listen) on their device.
Appease your customer
CTC can provide customer satisfaction because when your customer wants to inquire about the payment, refunds, delivery or other support services, prefer to talk over the phone rather than other communication channels like text messages or emails.
Boost your revenue
According to Jupiter research, this technology can increase your revenue by 45 percent because now it is easy for your customer to connect you. On average, companies have experienced 100 percent of an increase in the revenue by using the CTC technology.
Click-to-call is less expensive because a click-to-call voice call is placed over the internet, there are no tolls to pay. So don’t pay for calls you receive, callers can contact you using a regular local-area-code phone number. This saves your customer and your small business money too. That’s why CTC is helpful on e-commerce and product support pages.
When you talk about the brand value then everything should be unique and special that no other local or brand can have. Same apply to the numbers, they should be singular and easy to remember so that your audience can quickly recall your brand name with the contact number.
Vanity numbers are fancy numbers (or toll-free numbers), they are in easily remembered sequence and ended with repeated digits such as Dominos (6888 6888), Pizza Hut (3988 3988), OLA Cabs (3355 3355), Just Dial (88888 88888) etc.
Does vanity number really make your business prominent ?
- According to the recent study vanity numbers can improve:
- Recall rates of billboard ads by 84%.
- Nine times more effective broadcast advertisement.
- After hearing, 72% of people can exactly recall the number what they heard.
Above research clearly indicate that the vanity numbers not only implied a sense of trust but also improve a prospect’s recall ability, that they will pick up the phone and call when they need your goods or services.
No matter what is your company size, your clients have been conditioned to associate 1-800 telephone numbers with large, established, and trustworthy businesses.
How to get the vanity numbers ?
All you need to do is select the provider and contact them to choose your number. However in the past, security of vanity telephone number was not simple as it is today, this is all possible because of the internet and online telephone services.
You don’t have to worry that the particular number can only equip by the particular provider. Because all providers access the same database, so they all have the identical numbers. You can choose your own provider based on pricing, availability, and customer satisfaction.
Vanity numbers will not take the place of your local telephone number instead of your provider points all your incoming calls from your direct business line to your vanity number. This process is extremely simple and seamless for both consumers and for businesses.
In addition, you will always have to give your audience at least a reason to call you. Vanity numbers help you the most because when you advertise, people will swiftly recall these numbers that’s why 90% of Americans have used toll-free numbers to contact a company after watching an advertisement.
They boost consumer recall rate and make existing advertising far more effective.