Before taking new service, the customer doesn’t know anything about it, do a lot of research online before they make a purchase or commit.
How can your small business engage the visitor if you do not have any attractive way to engage them?
A click-to-call service can do the trick. CTC also called click-for-talk or click-to-dial, is a technology that converts web traffic into voice telephone connections using Voice over IP.
It is a CRM technology because CTC service offers immediate voice connectivity in real time i.e. click-to-callback, where the visitor who is browsing a company’s website can leave their phone number to which a representative can call back.
Either way of using click to call is – it is an interactive button on the web page when you click on the button, initiates a call from the visitor’s computer to a specific phone number or extension.
Click-to-call services can be added everywhere like web pages, emails, text ads, online banner ads. Here are some reasons why you should add CTC services:
Now your customer can easily access you because it is all free for the customer and they do not have to dial a number from their mobile or press more buttons to reach on the live operator. CTC simplifies the calling process, in one click your customer can reach you. All the caller needs are a web browser (where the number will display) and a microphone (to speak and listen) on their device.
Appease your customer
CTC can provide customer satisfaction because when your customer wants to inquire about the payment, refunds, delivery or other support services, prefer to talk over the phone rather than other communication channels like text messages or emails.
Boost your revenue
According to Jupiter research, this technology can increase your revenue by 45 percent because now it is easy for your customer to connect you. On average, companies have experienced 100 percent of an increase in the revenue by using the CTC technology.
Click-to-call is less expensive because a click-to-call voice call is placed over the internet, there are no tolls to pay. So don’t pay for calls you receive, callers can contact you using a regular local-area-code phone number. This saves your customer and your small business money too. That’s why CTC is helpful on e-commerce and product support pages.