10 Commonly Asked Questions About Toll Free Numbers

What are inbound 1800 numbers? Are they actually free? Can they be used for making calls?

1800 Numbers are also known as toll free numbers or free call numbers. Everybody knows that they are free for the calling party. These are known as virtual telephone numbers because they are meant for receiving incoming phone calls only. You can not use these numbers to dial any external number. These virtual numbers are used for directing incoming calls to your existing mobile or land line number.

Can i choose my own 1800 number?

There are two types of toll free numbers. Normal and Smart Numbers. You can either pick a normal number from one of the many 1800 numbers available before you or you can choose a vanity number of your choice (a sequence or series).

Who owns my 1800 number actually?

Indian 1800 numbers are owned by the Indian Government and controlled via Indian telecommunications and Media Authority. Acquiring a number does not mean that you own that number. When you acquire that number you secure the Right to Use that number for a specific region or area. You do not have any right to put normal 1800 number on hold neither you can suspend it for the future use. Disconnected toll free numbers must be returned to the DOT for the future re-release.

Can i use multiple 1800 numbers?

Yes, you can. Advertising more than one 1800 number is a really good business solution. If you deal with a business that needs to advertise in a range of diversified media and want to track the effectiveness, you must consider featuring unique 1800 numbers for each media.

Can i customize my 1800 number?

The toll free or 1800 number service is a sophisticated call routing/redirection or diversion system. These numbers can be configured to redirect to answer points (either land line or mobile phone.)

Do i get access to manage my account online?

As a customer, you would have round the clock access to online portal that provides you full details about the calls and data usage that can be used for reporting and analysis.

As a customer of 1300 Numbers Australia, you will have 24X7 access to an online portal that provides detailed call and usage data for reporting and analysis purposes.

Who pays for toll free calls?

Toll free numbers are absolutely free for the callers. The full cost has to be bore by the account holders.

What are the call rates for 1800 numbers?

Call rates for 1800 numbers are based on the location of the caller and the answer points (the point from where you make calls.) When your customers call you, you would be charged as per the rates of the plan you have selected.

How a toll free number benefits my business?

Toll free numbers benefit your business in multiple ways:

  • Your marketing campaigns get an increased response.
  • Your brands image is enhanced in the local, state as well as national markets.
  • Get all the details of the people calling you.
  • flexibility in where and when you would receive the calls.

How do i order toll free number? What all i require?

Ordering a toll free number is easy. You can either order online or call on the number of toll free service provider. Ours is: ( (0522) 3098080, 1800-200-5777, 0955-444-3322). Once you have selected the plan of your choice and made the payment, you need an ID proof, an address proof and proof of your company’s registration.questions

6 Things You Should Keep in Mind To Reap The Maximum Benefit of IVR

Despite the fact that it has been proved to be a cost-effective solution, time-saver and a great tool to improve efficiency, IVR has been used so poorly by the businesses that reaping even half of its benefits would not be possible for them. Given here are the six best practices that give you the optimum benefit of it.

Keep it Simple, Easy and Clear to Use:

Put yourself into the shoes of your customers and just come to think of this! Would you like to press a lot of buttons and spend a long time on your phone? Obviously no. so, make your IVR as simple as possible and useful to the customers. The more simpler you make it, the better it would be.

Keeping the Decision Tree Shallow Helps:

The thumb rule of keeping IVR system works but you should make very sure that the options you keep on the branch should be less than 3 or less. More options as well as the customers both have to wait and they can get overwhelmed which in turn may lead to their forgetting the earlier options. Making trees deeper than the 3 branches can make the callers feel trapped and the whole system will prove to be futile.

Keep it Refreshed:

Like any other thing you use, your IVR also needs periodic attention so that it can stay optimal and you reap its optimum benefits. If you do not refresh the IVR system periodically, it would not be updated as per the needs of your callers. So, make a plan to review periodically and keep on updating IVR every 3-6 months.

Keep the Option of Reaching the Live Agent Open:

Being trapped in an IVR system as a caller is very disgusting. So, there are many companies that have to give callers the option of reaching live agents when they require. If the IVR system you have installed addresses the concerns of the callers properly then an agent would not be needed. However, if any caller needs a live agent he should have the option to do so.

Use the Words Rationally:

Directing callers to the company’s website to get their problems resolved is stupid because in all the probability, they have visited your site before reaching to you. So, suggesting them to go back to the site is stupid.

Avoid Giving Marketing Information During a Call:

Do not give up to the temptation of marketing during phone calls. Callers dial the number to make queries and selling at that time is going to nag them. So, better avoid it. Most of your customers view it as a complete waste of time.

IVR can prove to be one of the most powerful branding tools only if it is used wisely. If you want to create a positive impression of your company in the minds of your customers, start following the above given six practices and get the optimum benefit of it.

How to Improve Lead Conversion Ratio for Automobile Dealership? How Cloud Telephony Helps?

In an era where almost every sort of industry is reaping benefits from cloud telephony, automobile sector is not untouched. Indian automobile is one of the most lucrative industries and the significance of this industry is gauged by the fact that it contributes nearly 7% of the country’s GDP. No wonder that the burgeoning Indian Market has fascinated global players like Ferrari and Bentley to set up their outlets in India. Let us see why cloud telephony has become indispensable for this “Industry of Industries.” (as termed by the founder of Modern Management Peter Drucker.)

The ever increasing competition has prompted the industries to introspect the service aspects whether it is pre sales or after sales. As per a study conducted, after sales service is important for more than 60% of the Indian customers and therefore this quarter needs a special attention. Streamlining the communication process can help solving many loopholes.

What is the Present Scenario?

Outbound Supply chain of the automobile industry is very complicated because of the reasons apparent as the distributors have to handle multiple dealers and the dealers in turn need to look after a huge network of sub dealers and chain of retailers apart from a huge customer base which swells up at occasions.

What are the Challenges that Automobile Industry is Facing Today?

  • Tracking quality of service and monitoring customer calls are all hard nut to crack because all the dealers are working independently.
  • Completing the sales process is in the state of mess as dealers need to track the whole process right from the generation of leads, how they are handling this, which dealer is performing better and have better lead conversion ratio cannot be tracked.
  • There is no process in place to track  a number of things like alerts to the customers for their vehicle service, renewal of their insurance and a lot of other similar issues.
  • There is a lack of mutual communication between the dealers because of which the existing inventory cannot be used optimally.

What is the Right Solution Then?  

Cloud telephony solution has made the automobile distributors heave a huge sigh of relief. A centralized call recording system, a hosted IVR for all the inbound calls and progressive dialers for the Centralized Outbound Call Center. Once they are subscribed to the Cloud telephony, automobile distributors can track all the professional calls (from the dealers, customers, insurance agencies, banks etc.) This streamlined communication process helps in enhancing lead conversion ratio.

A Cloud Telephony solution is recommended for a distributor or network of dealers, it includes centralised call recording system, hosted IVR for inbound calls and progressive dialer for centralised outbound call center. The solution helps the automobile company or distributor to track all the calls,   streamline the communication process, improve leads conversion ratio  ultimately standardized customer service and increases customer satisfaction.

Inbound Calls: What Are They How Would They Help?

Inbound calls are the incoming calls that are greeted with an IVR (Interactive Voice Response) which is pre-recorded voice that makes you look professional. This IVR is forwarded to the respective dealer for sales or for support. This helps in tracking calls efficiently. Centralized call recording that is made available along helps in monitoring the quality of calls.

This helps in making your service go 24X7. If customers call you in off hours, they would be greeted with a message and the customer messages would then be recorded. If they call for sales the calls first go to the centralized system and then they are diverted to the dealers as per the preference of the customers.

Outbound Calls: What are they? How Would They Help?

Centralized outbound call center along with a progressive dialer is used to run promotional campaigns via e-mails, SMSes etc. Customer service reminders can also be set for renewal of insurance, for the service of vehicles, payment of installments and much more.

Centralized database can be used for recording the customer specific outbound calls from the dealers. This helps in standardizing the service quality and taking the promotion campaign to the next level.

All the customer specific  outbound call from dealer would also be recorded in centralized database.It will help in standardizing   the quality  of service and will make  promotional campaigns much more effective. What’s more! Cloud telephony is a flexible solution and can be customized as per your needs.

3 Tips To Make Decision Making Easy In Your Business

A proper Business Decision Making is the foundation of any rising business revenue graph. As compared to large organizations, in small businesses, each individual contributes their level of perspective. Since a single decision can make or spoil the financial structure of your company in no time, hence, it must be taken perfectly using different mind reasonings.

The low-level or high-level supervisors might apply wrong algorithms as making mistakes is human tendency. This can impact your business adversely. To avoid this, technology has given birth a number of various facilities that assist how to take perfect business decisions.

Why Cloud Technology has important role in Business Decision Making?

The rapidly growing cloud technology has not only reduced the IT infrastructure cost of organizations but also helps largely in taking correct business decisions. The Decision Support System (DSS) is helpful to develop the Business Intelligence Architecture. This DSS uses cloud computing technology. Based on the historical data or previous records the system fetches the best results so prominent decision could be taken to benefit business.

Here I am going to discuss some tips that give you a better understanding of how to take business decisions correctly:

Tip #1: Cloud Telephony – “Find What Your Customer Wants”

Customers are the soul of any business. You will be a lucky businessman if people get attracted towards your goods and services. But what if they don’t? In such case, an entrepreneur needs to implement such logical business ideas that can push the crowd to take interest in his products and services. A complete branding solution cloud telephony plays a vital role here.

This software solution enables employer to collect info about all the customer calls- answered, not answered or missed. Also, it helps to garner feedbacks from customers, which, in turn, are helpful to introduce changes required into the business. This cloud telephony system also gives an idea about if professionals are behaving well with customers or not.

Tip #2: User Engagement Tool – “Find What Users Are Looking For”

Before what new business strategies should be implemented, a detailed analysis over what users are actually searching for means finding User Intent should be done perfectly. Though off-line businesses may trouble you as scratching someone’s mind reasoning about selecting products or services is absolutely a tough task.

But, in case of on-line businesses, there are so many user engagement tools available in the market, through which who are interested in your services can be found out easily. Also, it gives an idea about which portions of the website are searched most frequently. With the help of this authentic data, better ideas can be introduced into the business to change its profit structure.

Tip #3: Route Tracking Software – “Get Authentic Data In Real Time”

‘Prediction’ and ‘Reality’ are two different terms. It is not necessary that all time each prediction will turn into the reality. To avoid this, you must work on authentic data. The Salesforce Automation Solution is a route tracking software through which the employer gets real time information of field workforce. This software solution has a web dashboard and android based app.

The employer monitors entire sales activities in real time on the dashboard while sales reps use mobile application to enter all details. This real time data helps manager take perfect decisions related to which sales rep will deal to which customer or how long a meeting will take to get deal done etc. The employer tracks his team through Geo Tags and schedule whole work accordingly.

Top Benefits Of Toll-Free Numbers That You Are Unaware About

Trying hard to build your brand a success?? Tried and tested everything?

Well, It takes a lot of efforts to brand your product or service. But, with the right strategies it can be made easier. For instance, have you ever tried to use toll-free numbers?

Being a businessman you should know, what is the importance of a Toll-Free number. Research shows a Toll-Free number can improve the image of business drastically. These numbers allow your customer to contact you, without any charge and also encourage the customer to call you and ask any of their queries. These numbers  have a lot of benefits. If you are dealing with customers on a daily basis then Toll-Free number is the best option you can have. It also provides the best service to your customers by allowing them to call you for free no matter where they are located.

A toll-free number are very valuable and a great marketing tool which can improve sales by 30%. It gives your business a global presence and helps in branding.

Check out some amazing uses of a Toll-Free number:

Easy to reach your Customers

86% of consumers believe an 1800 number connotes a quality product and customers are more likely to trust a business that has an 1800 number. Your customers are very important for your business and it is also very necessary to take care of them at every stage by being available to them conveniently and by giving them a facility of a Toll-free number. They can able to call you from anywhere at any time and it won’t cost them extravagant.

The easier you make your customer reach you, the more likely they will remain. This service will definitely prove valuable to you as customers are the key to any business to reach higher and making them easily accessible is what these numbers help.

It is Portable at any Location

Toll-Free numbers are easily portable. With a Toll-Free number, location doesn’t matter. You can easily relocate to anywhere you want and can be reachable by the same regardless of where you are located, simply by forwarding your calls to your cell-phones, or any other devices.

One thing to note – once you purchase any number, it is yours permanently even if you change your providers.

Helps in maintaining a Professional image for your Company

These numbers are a great platform to improve the professional image of your company. It also adds credibility and builds customer satisfaction. Small and large company owners around the country know that providing their customers with a professional image is the key to enjoying long-term success. This is a better and easy way to make your business grow more.

Pay for what you Use

Well, this is the best thing everyone wants to do! When someone says “you just have to pay for the thing you use” makes our day!! We just want our money to be utilized in the best possible way. And this benefit is being offered by Ziffy Toll-Free Numbers.

You ought to choose these 1800 numbers as it is simple, affordable and easy to use.

Make National & International presence

When you are trying to decide between a local number or a toll-free number for your business ask yourself “How I am trying to position my business?”. If you are viewing it as a larger business, then the toll-free number is a way to go. And if you are looking to have a local presence and only receive a few distance calls, then the local number is right for you. These things make national, as well as international presence, felt more.

Increase Productivity of Business

Lastly, what you get at the end? This helps your business to achieve its target by increasing productivity. You know, when a client adds an 1800 number to their advertisements, they increase their response rates by 30%. These Toll-Free numbers increase the productivity of your business and also create a more memorable impression for you.

Starting a business can be a financial reward but it is really difficult for the entrepreneurs to manage all the things. They will likely to face a number of hurdles, especially, with the communication while running their business.

With these benefits, you can rejuvenate your business and grow well.

 

Top Things That A Start-up Should Keep a Note On

How can you know that a startup is likely to succeed or not?

Before starting any business, you have too many things to set up and many questions come to your mind. Nothing beats the magic of creating something new from the scratch. To start a business is not an easy task, there are various things involved. And you also have the pressure of doing well to remain long in the market.

A study found, failure rate to be as high as eight in 10 businesses, so it is a worthy question to ask before investing significant time and resources into your new venture.

If you are planning to start a business, then here are some key factors which you really want to keep a note on:

  • Customers’ Retention

Customers are the foundation of any business. Before you start any business you need to find and identify a prospective customer. You have to tell what you can offer to your customers that someone will gladly pay for it. The customer you identify will represent a market that matches your own needs and ability.

It takes months to find a customer and only seconds to lose. Make sure that your customer gets benefited by your business.

  • Your Product should be self-sufficient

The product you are dealing with needs to satisfy customers needs. You have to accept that the business you do is for your customers. And, it should reflect the quality of your product. Stay focused on solving your customer’s problem.

When you begin to design your product, you have to bring out on what your customer wants, stay vigilant against anything that could represent a barrier to adopting such high switch costs.

  • Look out the Time when you enter the market

Every market has a limited window of time before it expires. When a new thing gets invented, markets are more likely to enter and those who offer solution gets the opportunity of ruling the market. Conversely, there is also a risk in being early to a market. As one doesn’t know what and how it will take them in the future. In the other words, chasing an unproven market can lead to an unknown result.

  • Competition around the market

To say that the startup is competitive is an understatement. All business is competitive, but the world of startups, high stakes and even higher potential for disruptive growth and success makes competition particularly fierce.

When you enter the market, you have to face competition every now and then. It is not easy for a startup to establish its image. You need to focus on your competitor as well.

  • Fulfilling Finance/ Capital

“How do I finance my startup?” – This is the most common and important question asked by a starter before starting a business.

Money is the bloodline of any business. According to a recent study, over 94% of new businesses fail during the first year of operation. Lack of funding turns out to be one of the common reasons of failure. Accumulating capital before starting a business is necessary.

  • Skilled Manpower

You may have a great business idea, a solid plan to implement. But if you don’t have the right team with you, your business may not do well. It is important to have a great set of people around you who work for your business. But, if your team doesn’t have the right balance of personalities, you could soon be closing up the shop.

So, if you are planning to start a new business, you must keep note of these things.

 

5 Reasons Why Customer Feedback Is Important

Customer feedback is the base of marketing research survey. Whenever you think to set up a business the very first thing that comes in your mind is to make an analysis over what people want and need, isn’t it? Well, it is the best way to shape your business foundation but to be in the success flow persistent user interaction is a must. Whenever you sell a service or product, ask your customers if they are happy or not, what they are liking and what not, what other features they are expecting etc.

]The purpose of customer feedback is basically to garner what the customer wants from your service or product so the ‘voice of customer’ can be introduced into the business model to make it more user friendly. Here are the top reasons which will tell you how customer feedback changes your business drastically.

Improves Services or Business And Creates A Better Customer Experience

Although it really feels bad when someone criticizes about your service or business that too on your face but a true business man can never take his legs back to know about whatever can get him profit. The customers are contacted through emails, cloud telephony or questionnaires and a genuine feedback is recorded, which, in turn, is implemented into the business so the improved service can attract a great volume and make them happily satisfied.

Find The Lost Customers And Increase Customer Retention

The customers are the livelihood of a business hence their special care is inevitable. Your business might fall short if your customers get magnetized to your competitors and appreciate their products or services. But, showing your customers that their views are important and asking them time to time if they are happy with your services or not or what necessary changes they expect from your business, is the best way to improve your business. Thus it helps you find the lost customers and engage the existing customers.

Make Better Decision Making

The basic idea of a successful business is ‘show people what they want or what they are looking for’. In this competitive world, what business strategies should be introduced so the successful business campaign can be run, is a risky decision as every small investment is valuable. But, here also, interaction with the old customers is a boon. People who are using your services can give you a clear idea about what mistakes you’re doing. The customer feedback helps you take perfect decisions beneficial to your business.

An Idea of Current Market Trend

With the help of customer feedback,  you get an idea about which new technologies or the improved old technologies the market leaders are leaning upon to attract a great portion of crowd. Analyzing such market trends and implementing that into the business can accelerate the market value of your business in no time.

Helps to Identify The Business Advocates

Happy customers means more $. The business advocates are those customers who are absolutely satisfied with your services and always give your business the high rating. This set of customers are lucrative for your business, hence, they must be interacted timely to let them know about all newly launched services or products.

Thus, the customer feedback helps you in performance improvement and also gives you an idea of how your sales reps are behaving with your customers. A theme of problems can be perfectly derived by the customer feedbacks and used to learn the customers needs.

Top 5 ways to manage Unprofitable Customers

What can we do to manage unprofitable customer?

Foundation of any successful business lies on satisfied customers, so managing them effectively is utterly important. There is no doubt that dealing with customers’ demands is difficult. But, there are few customers that are just ‘waste of time’ and referred as unprofitable customers since dealing with them costs companies more than the business they provide.

Could you answer immediately, how many unprofitable customers you have? Um..2, 3 – you probably don’t know. Your company is probably profitable and you are not distracted by an unprofitable customer. But, there are chances that you might have them and you should know how to manage them.

How to deal with such customers ?? Well, the right way to manage unprofitable customers are:

Try this:

1. Sort Your Customers by Revenue

There are some customers which provide you revenue and some don’t. You have to be very clear about this. Increasing the number of customers is a great way to increase your revenue. But, you have to be clear with who provide you more benefit and sort your customers accordingly. Then, look at the breakdown of the costs of serving each of them.

Many don’t even know which part of their company is more profitable, although it is very easy to find out.

2.Look out what brings in business and what keeps it away

Before you start any business, you notice other businesses strategy and their success rates. But instead, you should focus on the customer which will give you best chance to be successful. No matter which services you provide, you need to have a clear group of individuals who would see a value added from your product or service.

Your focus on which customers are bringing in the business and which keeping it away should be managed properly.

3.Make them pay for everything they get

Make your customer pay for whatever they purchase. Suppose, a customer buys a product online and wants special delivery options, packaging or features, all of this is fine as long as they pay for it.

Small businesses often are so focused on maintaining customer relationships that they ignore a basic principle: “Your price must cover the cost”.

Customers are very important for your growth and also necessary to make them pay whatever they purchase. Businesses have found that the customers will stay with them despite price increases from 50% to 70% if you know the technique of how to manage them.

For example, In a restaurant, customer order any food. You can say “We would be happy to serve you, but there’s an extra cost for providing that service”.

This will create an impact and your customer will remain.

4.Negotiate the contract

“I like your product, but the price of the product is way out of line. We’re used to paying half that much”.

Now, this wasn’t supposed to happen. Right?? You have invested a lot of time in making your product and if the customers say such things, it demotivates you and you don’t want to compromise with the cost. This kind of dilemma is not new. If you are doing a business it is necessary to work both the ways i.e. on customers side and on businessman side.

A competitor who finds a creative way to satisfy both the parties can steal the business.

If nothing of the above works, try this:

5.Try getting customers to fire themselves

As of now, you are clear that Customers are everything for a business to run. It is not easy to fire unprofitable customers themselves. One way to do this is to offer different levels of service and allot your unprofitable customers to the lowest level. Give them phone-based support but do not ignore them.

These things will let your customers fire themselves.

Now surely this is an inconvenient truth for many of those who would believe ‘the customer is always right’.

There are some ‘don’ts’ which should not come between you and your unprofitable customers.

  • Do not let your emotions drive you

The first important thing you have to take a note on that do not let your emotion drive you i.e. use data to understand your unprofitable customer. It is possible that a customer has been with you for long and so the idea of disinvestment seems a bit frightful.

Use data to understand that for how many times they were profitable and unprofitable.

  • Do not raise product Prices

Do not raise your product prices as a makeup for losses you incurred because of unprofitable customers. This might make your present customers unhappy. The hike in prices would be viewed as injustice to your profitable customer and this may lead them unsatisfied.

  • Do not doubt the Top-line earnings and Bottom-line Profits

Make a thorough analysis of top line earnings and bottom line profits. It is essential to understand whether the large investment is making profits and contributing to the bottom-line.

It is important to focus on customers profitable to your organization and the ones who give you a headache. Avoid these mistakes and manage your organization well.

After this analysis, your company can know unnecessary baggage and needless expenses.

4 Ways Inbound Call Tracking Effects Your Business Positively

A successful business is not restricted to concerns about selling its product. Actually, successful businesses care to ensure that their customer is satisfied by the overall service experience from their business rather than the product alone. Although, most businesses don’t pay heed to it and suffer to bring back their customers over and over again. This is particularly sad for businesses who actually offer quality products and yet fail to retain their prior customers. Why do you think a person using a product for such a long period will switch to other brands? It is because the customer found a better option, and it is not you who could satisfy him.

You are losing many Potential Customers if you aren’t tracking Inbound Calls!

It is disgraceful for any business to forget about customer convenience once it is able to sell its product. Such a Business doesn’t proliferate too often. However good or bad a product is, it must care to resolve the issues faced by the customers and must ensure that most customers are satisfied with the service support provided by the business after Sales. A business with more number of happy customers has a longer life. It maintains a loyal customer base and it also does a positive ‘Word of Mouth’ which develops the Value of Business as a Brand. Now, this actually helps in growth.

The below figures authenticate this fact. A company that spends 60% lesser on Marketing can maintain its Sales by stressing on more productive work.  Stress on Inbound Call tracking can assist your Leads throughout the Sales process. It will ultimately reap more profits than what you could have attained after spending 60% more on business marketing.

  • Inbound call Tracking shows equivalent sales with 60% less expenditure on advertising.
  • According to the Center for Media Research, in 2015, digital channels drove 92 percent of calls to businesses. That’s up from 84 percent in 2014, a reflection of the importance of phone calls in the path to conversion.
  • Google Commissioned a Survey to research and found almost 63% of Offline Sales came from Inbound Calls redirected through Web Traffic. This stat highlights the critical importance of Communication in the generation of offline sales too.

Why is Inbound Call Tracking more influential?

With the help of inbound Call Tracking, you can find out information about Leads. It inevitably helps in Conversion. If you could track the source of your Lead, then you can optimize the efforts of your Sales Team accordingly and garner better conversion rates with less expenditure. There is one basic difference in Inbound and outbound processes. It is general human Behaviour and therefore it is less likely to change anytime soon.

  • Interacting with Customers at time and place of their convenience!

The Inbound Call is Customer’s own initiative and so, Customer will willingly engage with you and your Business. So an influential interaction on such occasions is more probable to reach a fruitful results i.e. Sales. We all know the unfortunate fate of Cold-Calling. It may help your business grow but as it basically follows the ‘Hit and Trial’ method, Nobody can determine the prior outcome. You might fetch few Big fishes if it’s your day. But there are those days too when nothing goes your way. So, it is all leveled up. Disrespectful Customer Behaviour adds salt to the wounds. Frankly, even I get irritated if I receive too many Cold Calls. It spoils the mood of a person. No matter what you are doing, Cold Calls are abrupt and most of them are irritating.

More than 30% Inbound Calls convert into Sales.

Whereas only 2% Website Clicks Convert.

  • Increase Efficiency and efficacy of a Sales Process

This is natural. When you track Inbound Calls, you have a better idea about Customer and you can set a better plan to target the person accordingly. While Leads find it impressive to see such preparedness and smartness. Most people are actually flattered if they get to Talk with a Company whenever they want. This proactive approach mostly works because you interact with a client through a genuinely generated lead that has been triggered by the Customer himself.

  • Improve Customer Satisfaction Quotient, a vital aspect of Brand Building.

When you are open to interactions with your Customer, it reflects a transparency and Commitment to serve. This helps to develop an image which is favorable for Customers whether it is Service or Support. It is actually rare to find an unsatisfied customer if you are ready for assistance whenever Customers ask for help. Moreover, it will do your word of mouth publicity each time he can. The good part is that he will be doing all this without being forced to do so. This makes it even more special.

To understand its importance, just take this instance. Let’s say you have made 100 such customers and each customer has a remarkable influence over 3 people each. Then chances are, you have probably made 200 customers just by serving these 100 Customers to their satisfaction. Now just wonder, how much influential it can be if a business is able to generate a thousand or more satisfied customers. Yes, this is what we call ‘Word of Mouth’ Publicity.

  • Improvise Customized Marketing Campaigns; Better Outcome in less Investment

Customers are the wheels of a Business. If you don’t have the wheel, you can’t drive. Similarly, if you don’t have Customer, your business can’t thrive. But most Companies miss out on the tricks behind the concept of Business Marketing. You don’t need to spend across all the available platforms because not all platforms can help you grow.

By tracking the calls, you get the most effective tool to generate healthy leads from any respective campaign whatever you have adopted. Once you know how a Marketing Strategy works more effectively, you can optimize your marketing strategy to increase its impact. This ensures that you do not just blindly invest in a Marketing Strategy without an idea of its outcome.

How business grows with Testimonials?

Do you know what a Testimonial can do for your business? Well, being a businessman you should know the pros of testimonials. If you want to do Business through a website, testimonials can give a huge boost to your business. Testimonials can be used as text, audio, pictures or video formats on your site. You can introduce and promote your product in a more convincing manner.

A testimonial is one of the most effective ways to pitch your product or service to people who have never heard of your business and boost their interest. These are attractive, captivating and appeal visitors interests.

Customer testimonials are powerful motivators because it offers a third person review of your company, offering excitement and insurance to your prospects.

Yes, getting excited? These are very helpful as they help your business grow and highlight the important part which you decide to share with others and is a platform to show-off how others have benefited from your product or service, making it a powerful tool in establishing trust and encouraging potential buyers to take action.

If I tell you some key factors and advantages of testimonial, I will fall short of words as it has a lot of benefit for a business whose revenue and publicity comes from online trading.

Some important high points are:

It lets customers do your marketing

How? Well, Testimonials are the easiest way to enhance your business in a website, as it highlights some important and driving force factors of your website. These play a major role in the overall success of your business and let’s customer post their points of view and details what they think about the product, which you are advertising on the website.

Adds Credibility To Your Business

Business growth and success depends upon how good or bad publicity or advertisement were done in order to attract visitors. With the help of testimonials, it is far more easy to add credible  highlight and what let new customers know more about you by finding out the what other customers feel for you.

Video Testimonials or Picture Testimonials can grab attention of your prospects

A video testimonial is a very interesting and unique. Sales pitch will stand out and grab the attention of your prospects in a disguised manner. Video captivates the mind of user and also delivers a long lasting impact that can not only remain in the mind but also provoke him to go for it

Builds Trust And Enhance Your Goodwill

When customers review your product that what the product has done for them, it builds their trust and also enhances the goodwill of your product and your website. They tell and share their experience about what they have felt for the product and also help other users to know the qualities and give them a knowledge about it beforehand. And also lets visitors become your customers.

Testimonials overcome Dubiousness

A good testimonial has a power to convince even your ‘tough sell’ visitors. Testimonials help in overcoming any doubt or skepticism of your product as the previous customers share their practical knowledge of how the product has helped or changed their life.

These are some of the benefits of Testimonials that boost up your sales and if you are not using testimonials on your website, you’re missing out on one of the most powerful, easy to use and also an economical marketing tool which easily does your product publicity around the globe.

And always remember

“A satisfied customer is the biggest business strategy”.