A Cloud Telephony Solution Improves Sales Productivity And Customer Experience

Before you start any business, you have so many another thing to look after like startup capital, resources, lead sourcing and how to get connected to customers even in remote areas. You look up on the internet and be available on the internet but most of the people start by using their personal phone. But you should know that cell phones are not for business purposes, as there might be many issues like call gets engaged, battery may run out or many other issues which cannot be handled with cell phones on a daily basis.

If your cell phone can become smart, why not your number become smart too!! Yes, it surely can with Cloud Telephony.

‘Cloud’ is the current buzzword. Everything is going to the word ‘cloud’ from cloud technology, cloud environment, cloud computing to cloud telephony. Cloud telephony is used by many industries which have lot many customers who call on a daily basis.

Before you look any further for cloud telephony solutions here are some answers to your questions which you need to know..

What is Cloud Telephony?

Cloud Telephony is a technology that provides voice services for businesses to the cloud. It is basically a voice and messaging service that replaces the need for the conventional business telephone system. Using cloud telephony for your business allows you to make and receive a large number of calls at one go and you don’t require to invest in any other additional infrastructure.

A Cloud Telephony offers various services such as IVR, Call recording, bulk SMS, CRM panel, call routing, call alerts, etc. Simply to put, Cloud Telephony is the smartest and easiest way to manage the bulk amount of calls so that all incoming calls can be answered without keeping them on hold.

It has been observed that companies with cloud infrastructure are 61% more effective than those without cloud telephony.

How it improves Sales Productivity?

Cloud Telephony is used by many businesses and they have felt the difference and improved their sales productivity majorly. It is quite in demand by many business owners as it helps in improving their sales productivity.

A Cloud Telephony helps in —

  • It supports communication with the offices that has moved outside

Today, the communication has changed drastically, it doesn’t happen now within just four walls but it can happen between people in any regions from different parts of the world. As nowadays, people have started their business and most of them spread around different parts of the country so it is convenient to get them connected through Cloud telephony. The communication through different parts becomes easy and helps in improving their sales productivity.

  • Complete control

You do not require an IT team to receive your calls or attend as you can easily make quick changes to your browser. This can have complete control on your calls and helps in making you personally aware about which call is coming and allows you to build complex call flows.

  • Avoid Any Inconvenience

Cloud telephony is more of an essential in any business to improve sales productivity in businesses. It helps in managing all hassles and avoid if there is any inconvenience in the business. Your customers will be attended every time they make a call which makes your work go smooth.

How it enhances Customer Experience?

Customers are the backbone of business, they can make or break your business. To enhance your customer’s experience cloud telephony plays a major role and automate a business process.

  • On-demand self-service

The cloud telephony system helps in connecting to the various network through one click like phone numbers which allows users to connect in different regions without requiring human interaction.

  • Make and Receive Calls on the go

Customers are the one which makes your business into progress. If the calls they make are received instantly, this will help in overall development of the organization. As, imagine a customer calls you and without any hold on the call, their query got listened. This creates a huge impact and their call experience increases.

  • Broad network access

The customers all over the world can easily get connected to the caller. This enhances the customer’s call experience like if the business’s office is closed, the customer can still make a call and log in from anywhere to check the calls. It is broadly accessible and generates satisfaction to customers.

Thus, Cloud Telephony Leads to Better Conversation!!

How A Sticky Agent Helps Enhance Your Customer’s Call Experience

Do you feel Customer’s problems are often not heard or you are not able to impress your customers with your call? Well, these problems are common, you don’t have to feel that you are not doing the right thing to attract them, but you have to plan well with a Sticky Agent to enhance your customer’s call experience.

See what happens when a customer calls a company without a Sticky Agent feature –

Hello! I have called yesterday and I want to know the status of my query that whether it is being solved or not?” said a Customer.

Sorry sir, I mean what is your problem and who have you told your query?” said a sales executive.

This answer won’t satisfy the customer and he will feel that he has to repeat his problem, again and again, every time he calls and he will feel dissatisfied as a customer.

A Sticky Agent is a feature which helps a customer to connect to the same sales agent again and again directly whenever he calls and this eases work of both the party. The benefit of adding a sticky agent is that whenever your customer calls you, they don’t have to explain the same query or problem again.

Sticky Agent Enhances Customer’s Call By-

Minimum On-Holds During Calls

There is nothing more frustrating than putting callers on hold!! When a customer calls, he talks to a sales agent and discusses the product and asks any query. This ends the call and let the customer know about the product through that agent. A sticky agent helps in connecting the customer with that same agent whom he has called first. This reduces the hold time on call as the call is picked directly by the concerned sales agent and the customer knows that agent will understand him better instead of fetching and searching that agent by putting the call on hold.

Customers Don’t have to repeat their problems

The customer’s call is directly received by the concerned agent and this reduces the work of the customer as he doesn’t have to repeat the problems to the agent and in the same way, the agent also knows his customer’s requirement. A sticky agent helps in connecting the customer and sales agent. The same sales executive understands his client better than any other sales executive. So, to enhance customers’ call experience it is better that the same sales agent picks up the call.

Query Gets Solved Easily

Why do customers call you? To get their query solved, resolve issues and any other problem. Daily you get a lot of calls and you have a burden to manage them. If there is no proper system to manage all the calls everything will go to bust. But

A sticky agent makes it simpler for the customer and the customer’s call experience enhances by solving the query easily in one go. The query of the customer is solved through right agent picking up the call and thus making call experience worthy.

Leads to a Faster Point Resolution

In a world of smart solutions and growing technology, customers are beginning to expect their call being received faster than before. As with everything changing these days and so many options available, people do not have time to hold back on one caller only but instead they switch on to another competitor if they find they are not being noticed.

When a caller decides to call you, he imagines a better calling experience and a sticky agent helps in improving your customers’ call experience and leads to a faster point resolution.

Efficient Call Flow Management

It is very common that a customer has an issue and a sales agent cannot solve due to his solitary behavior or due to providing wrong information.

Shuffling the call from one representative to another representative can end up in a heated situation. The sticky agent helps in making the call flow management efficient by directly connecting the call to the respective agent. The customer feels being noticed and enjoys the concern as his query is being listened and solved.

A Happy Customer tells 3 to 4 Friends and an Unhappy Customer tells Google!!

Customers are the one who should not be treated lightly by any company as they are the one who advertises your product by their word of mouth. So, to make them like your company, you must focus on helping them and being available to them through the call. A sticky agent definitely gives you a happy and satisfied customer.

Why You Should Replace Your Office Receptionist From Virtual Receptionist Now

Trying to mark your presence in the competitive world? Well, we all try some or the other tactics to remain in the market. If you have a business where you receive thousands of call in a day then here is a right thing for you.

Well, if it often happens with you that an important call may be missed out when your receptionist is not at her place of attending the calls then this Virtual Receptionist helps in attending of about thousands of calls and replaces the need of a human. An auto attendant who receives your call automatically attends the call, greets the customer and directs them to the right person by just simply pressing a number.

Like, When a caller calls and hears a fancy voice saying Press 1 for Sales, Press 2 for Support, Press 3 for Billing, and so on..

The system has a schedule based on when you need them. Like you can decide to have a virtual receptionist on your calls after office hours, on weekend, mornings only, every day, or even can use when your virtual receptionist is on a break or holiday. You can easily customize and change your virtual receptionist schedule anytime.

Reasons why Virtual Receptionist is convenient to you…

A Virtual receptionist is definitely a must for your business. As you might have always considered and used a traditional receptionist to handle all calls, the receptionist might fret out what to reply in return which does not happen with a virtual receptionist.

  • Available 24/7

A Virtual receptionist is available anytime as the voice is recorded before and played whenever a caller calls the number. Being available 24/7 helps customer makes a call anytime and trust you more. So if you think that you can make customers even after office hours this Virtual receptionist IVR is perfect for you.

Use this virtual receptionist IVR on your toll-free number and let customers greeted by a fancy voice which makes easy for them to leave any query with the assurance that the call will assist them and someone will reciprocate.

  • Saves Your Time And Money

Virtual receptionist helps a businessman in managing his time more effectively. An IVR recording makes everyone at the office feel free without any tension of receiving the call and instead focus on their work as they know the call will be made automatically and recorded in the IVR system.

This helps a company in making the investment needed to help their company grow. A virtual receptionist is a great help for your business and proves beneficiary in every way with saved resources.

  • Excellent Customer Service

Imagine you make a call to a company and hear a fancy voice on the other side of the receiver, this creates a huge impact on the business and feel that you are being attended whenever you call. This will help you in collecting feedback of clients through IVR and can optimize client’s experience. These services will surely help your business.

IVR represent a managed system which helps in managing customer service in a synchronized manner.

  • Lead Generation

When your clients call you they can select their services as per their requirements using the directions given by the IVR. The lead generator can be used to polish and optimize call traffic.

The high quality phone calls impress your customer and also improves attendance at marketing events. It makes your client remember you more through the IVR voice and makes brand images which results in lead generation.

Outcome..

It is a no less fact that virtual receptionist can work wonders for your business. As technology is moving ahead everywhere, for uniqueness and ease in work you should replace your office receptionist now from the virtual receptionist.

Common Problems And Easy Solution Of Geographic Call Routing

Is it difficult for you to manage incoming calls from customers around the world? Or You are not able to transfer the call to the fittest agent? Then you are reading the right thing. Geographic call routing is one such feature available on your toll-free number which allows you to automatically route the call to the location that is more pertinent to the caller.

No matter which business you are from, which country you are from, you need someone who is close to you and can understand you better. Right? The same happens when your customer calls you, he wants to talk to an executive who can understand him better and is familiar with his language. This can happen easily with geographic call routing. Your call is routed to the agent you wish to transfer or who is available at that point of time.

But despite its usefulness, there might occur some problems which can be solved easily:

Problem 1 # Incoming calls are not being routed properly

Solution: Incoming calls are routed correctly only based on the rules you have set. It is often presumed that the calls may not route properly to right agents. If you feel that the call is not getting transferred to the right person then you have to check the details by yourself as if one digit goes wrong it may transfer to the wrong person or the problem might occur when there is a new area code that has not been programmed on your database.

Geographic routing checks your database of phone numbers and area codes to ensure that incoming call is routed correctly. It is quite helpful if done correctly.

Problem 2 # Calls come from unserviced areas

Solution: Yes, it is a common problem that there might be some calls which you don’t want to receive or you want to block, then this feature enables you to block unwanted and unserviced areas which you don’t want to receive. Unserviced areas are those which organization has elected not to provide service.

The best example of this might be that areas which government has not authorized it as a legal for such activities, so with the help of geographic call routing that area can be blocked from receiving the call. Suppose, you are a gambling company who uses toll-free number then you can block calls from that area where gambling is illegal.

Problem 3 # Handling Floods Of Calls Becomes Difficult

Solution: When you are receiving calls on your toll-free number, a time will come when it becomes difficult for you to manage those calls. It is important for you to keep a number of agents who can receive calls and attend your clients.

Geographic call routing is an easy way to manage your incoming calls and therefore helps in managing your employees. But if you find it difficult, you need to investigate.

Problem 4 # Handling Wireless Call is difficult

Solution: Your many of the callers calls you from their mobile phone or cell phone and thus there is no area code which helps in tracking the location of the caller. But with geographic call routing, you can easily handle these calls.

If you have a business in different cities then the geographic call routing helps you in locating the caller’s location to the nearest agent present location wise.

Thus, It can be said wisely that Geographic call routing gives you the flexibility to:

  • Customize the call routing for each of your location.
  • Reduces the interactions demanded by the caller.
  • Improve conversion rates by routing calls accurately and as quickly as possible.
  • Maximize the value of your advertising with a single phone number.
  • Helps reach your caller to the right person.

Also Read : “Your Call Is Getting Recorded” – 5 Benefits Of Call Recording.

 

The Art Of Saying ‘No’ In Sales

A Sales Executive said, “I made it a policy to say “yes” just about every time, but instead of being rewarded for it, it seemed as though I was being punished. The more my clients heard “yes”, the more they demanded, and the more chaotic my life became.”

Being a sales executive is not easy, he has to manage a lot of uphill tasks and listen to customer query now and then. Sometimes it becomes really confusing for a sales executive to think between, whether he should agree with the client or just say ‘no’ as he might lose his prospective customer when disagreeing with them. Fears make a sales executive to always say ‘yes’ or some think that to maintain the relationship with them is this strategy.

What fears?

  • Fear of losing a client
  • Fear of being judged wrongly
  • Fear of making your client feel bad

In order to make clients happy, a sales executive often say “Yes” to them and therefore forget the consequences caused after saying a “yes”. Research have even found out that those who have difficulty in saying no, are more likely to experience stress, burnout, and even depression.

Most of the time a sales executive words to its customer are not trustworthy but the promises are often broken just like a bubble. When a bubble is blown out it tends to get burst after some time, the same happens when a sales executive promises too many things to its customer, a time comes when it tends to break.

How to overcome these problems? Learn the art of saying ‘No’!!

Check out few tips that can help you in overcoming your fears and how can you say ‘No’ easily to your clients.

Tip # 1 : Know Your Boundaries

Being a sales executive while talking to customers, you should know your boundaries within which you have to talk.

Suppose, while talking to your customers when you turn them down then you have to deal with the consequences which may make you feel irresponsible but what if you say yes and you cannot take that responsibility afterward. So, it is clever for you to say that you cannot do it beforehand. This will not make you any less or weak but instead of taking the pressure afterward you just can say simple lines like,” It sounds like I’m not the best person for this task”.

Tip # 2 : Promise Only That What You Can Fulfill

It is often considered customers are god and some people think that to say no to customers makes them unhappy which might make them loose. But, what is the use of promising unrealistic things when you cannot fulfill it? When you have learned how to say ‘no’ to your customer then the ball is in your court. Making them available even after saying no is the key. But instead of saying yes and you cannot fulfill their demand makes your bad image and may have some ill consequences. You can say, “It is not with me still I will try to look into the matter”.

Tip # 3 : Provide A Long Dedicated Explanation

Every customer may not understand the same way, some may want full details about your product or service so that they may feel assure that they are spending their money at the right place.

Suppose, When your customer is mad at you and want you to look into the matter, then instead of yelling at them and saying yes without giving a thought but provide them the reason of such situation and a lengthy and dedicated one. This will make your customer feel that you are talking genuinely and his money is in safe hands.

Tip # 4 : Don’t Let Customers Push You

Customers often know how to make their work done, even the right or wrong way. When customers force you that is when they want a certain work to be completed and they insist you to do it, even if you are not capable of doing it.

By not letting them push you ultimately helps you, as one cannot work on something forcefully. Be humble, respective and show sweet gestures that make them not to cross the line.

Tip # 5 : Keep A Counter Idea Ready

When talking to your customer, it is not easy for you to always agree with their terms and conditions. There are some or the other points which need to be taken care of.

Suppose, a customer demanded something unusual from you and being a sales executive you have to come up with another counter idea so that your customers won’t feel offended and agree with your another idea. This also makes your side stronger and helps you in making your customer happy.

I Hope after reading these tips, you will remember that saying “no” to off focus requests allows you to focus on those that are in focus.

Some Don’ts While Conversing With Clients:

These are some don’ts which you should avoid while conversing with your client.

The strategy is simple, what you need to do is to be a little respectful and sweet towards your clients. Saying ‘no’ to new commitments makes you focus on the already said ‘yes’ commitments.

Also Read : Qualities Which A Sales Person Should Have.

Why You Need A Multi-User CRM Designed For Your Business

Are you searching for different ways and methods to manage and grow your business? When working hard, making developments and changes you are still not able to make the business manage easily? Do you get a lot of calls and have multiple agents picking up? All this has one solution and that is a Multi-User CRM. Yes, you need it for your business.

What is CRM?

Customer relationship management is a technology that is helpful for both large and small business which help to organize, automate, and synchronize every facet of customer interaction including support, customer service, sales, marketing and digital commerce. Many companies are using CRM so that ROI improvement can occur and helps in improving customer relationship.

What is Multi-User CRM?

Multi-User CRM is a panel where you can check call logs, manage the leads, put meeting reminders and even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents and can be updated by one user which are visible to all the users.

The panel is surely a helpful and easy way to manage your leads and makes your business move to heights.

This can be understood easily by an example on Tandem Bicycle which is designed to be ridden by more than one person. The same way in Multi-User CRM the sales executives who receive the call from the caller, the information is easily visible to all the users associated with it as multiple users are on one network.

Some Statistics Data Of CRM

  • Gartner predicted that CRM (Customer Relationship Management) will show an increasing price to a $36.5 billion worldwide by 2017 and his anticipation got right.
  • According to a study conducted over the past decade, on between 25% and 60% of CRM projects have failed to meet the expectations.
  • 91% of companies with more than 11 employees use a CRM system, compared with 50% of companies employing fewer than 10 people.
  • In a survey conducted by DiscoverOrg up to 23.8% of respondents are not using any CRM system
  • Overall CRM usage increased in recent years, from 56% in 2012 to 74% in 2013 and the chain continues to increase year by year.

The above graph shows the revenue increased year by year from 13,930 dollars in 2010 to 36,509 dollars in 2017. This clearly shows that CRM revenue has increased year by year.

Need Of CRM For Your Business

By far, you would have known easily that the multi-user CRM definitely gives your business a kick start which ultimately makes your call logs easy to manage. Best of all it can be updated on the go through SMS. No net connectivity required.

Check out the benefits Multi-user CRM provides to your business:

  • Manage Inbound Calls And Lost Leads

A CRM panel makes your business work easy by managing the inbound calls and lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls and know their queries, thus this CRM panel helps easily in managing inbound calls and the leads which are lost.

You can visualize and manage leads easily with the help of multi-user CRM and can focus on the other important things rather than just picking up the calls. This also ensures that none of your customers are unattended.

  • Automatically See All The Calls

Any caller who calls you gets automatically seen by the CRM panel including answered, unanswered and missed calls. This makes your work easy and a list is prepared by the panel which gives you all the record of calls came, answered and missed.

If your business needs such panel to ease your work. Tracks call and SMS easily in the history panel of a contact or lead. People usually prefer CRM panel for their business so that call records can be made easily.

  • Saves Tons Of Paperwork

To maintain reporting system in an office and handing vital data, analytics and statistics are hectic as some or the other information may fall short or may get lost and also consume most of the time in writing and assembling them.

A CRM panel helps you to keep records of leads and all the calls which reduces paperwork and also provide you accurate data.

  • Keeps Your Team On The Same Page

When using CRM you can easily connect with your team and can easily communicate. Suppose, if one person communicates with customer or lead, they can give their input to other team members so that the information can be known to others and your team can access it next time when they communicate with that customer and leads.

CRM helps you in collaborating with your team members easily and help you keep a note on important points and organizes data easily.

A Multi-User CRM is Just for you!!

You need a CRM to make your business more efficient and increase your business’s revenue. It helps your business to look into the future and be predictive about your revenue. Thus, you need it to make your business survive.

“Your Call Is Getting Recorded” – 5 Benefits Of Call Recording

Have you ever thought that how your team is handling incoming leads? Well, a call recording is a feature which records the call, check the conversation and collect it for future use. Being a businessman it is not possible for you to remember all the important calls and maintain their conversation. For that, when you decide to record the call of the caller it becomes easy for you to maintain their conversation easily.

A call is recorded easily with a call recording feature. When a caller calls a company toll-free number and then in reply a sales executive picks up the call and listen to caller’s query and then a message plays’ “Your Call is now being recorded for monitoring and training purposes”. This makes both caller and sales executive talk consciously and just related to the topic.

Below is the process of Call recording of an executive and a caller.

How A Call Recording Feature Benefit Your Business?

A call recording feature is essential for your business, it makes your business record information of caller and executives details. Check out some essential feature of call recording which can benefit your business.

  • Ensures you never miss out any detail

When a caller calls you, it is important for an executive to listen to the customer nicely and should not leave any of his important information. Executives often make a note of the details in a paper or somewhere else but it may prevent them to actively listen.

It often becomes difficult to make out what a customer is saying. They are often busy and in a noisy environment, it may lead to some or the other information leave out. With a call recorder feature, it makes it easy for an executive to fully present to the customer and listen to him nicely. And on the contrary, this satisfy the customer that their query is being answered.

  • Save important conversation and store it for future

The conversation that went off between an executive and customer is recorded with full authenticity and therefore save their conversation and store it for future use. This also makes the customer not to change his statement and words said to the executive and vice versa. The pure authentic details make this conversation to the point without any variations.

With a call recording feature, it helps an executive especially to store in the private and confidential conversation which can be presented at the time when needed. And this results in noting each and every detail of the customer which makes them feel their each word is being considered and they will feel important.

  • Enhance your Product or Service

The whole process of call recording enhances businesses brand image and makes your product and service known to people all over the place. By sharing call recording with your staff, you can make your staff members understand customers in a better way and know how customers are using your service.

Meeting your customer requirement, therefore makes you know their experience of using the product and services that effectively generate and boost revenues.

  • Increase Security of Business

The Call recording monitors quality and also maintains and secure the customer’s query and makes them realize that they are important for your business. With a call recording feature, you can easily reduce inappropriate calls and detect security problems, some callers who call just to irritate you or to spend their free time somewhere.

So, with call recording feature, you are bound to get authentic and real customers. You can monitor employee interaction to help reduce inappropriate conversations.

  • Perfect for order verification and payment authorization

When your customer makes payment for the service, he wants that his query should be listened and should get the best service with no problems at all. But, for a sales manager, it is difficult for him to treat every customer same as he has many other customers too. If you make a recording of the call and keep everything updated makes the customer satisfied and you can easily remember their queries.

A well-recorded call can place your business to the top. It is perfect for order verification when the caller says that he has made the payment and confirm the order, the executive cannot deny it and it also makes the conversation authentic with the full reliable report.

Now Surely you want that your customers hear “Your Call is being recorded”!!

A business can flourish easily when you treat your customers happy. Yes, if they are happy and satisfied there will be no boundations between success and them.

We can easily say that a well-recorded call of a customer and executive can work wonders in business.

Read More about Call Recording.

Benefits Offered by DSR Automation

A sales team can make or break your business!!

Originally posted At : TeamSpoor

A good manager is the one who keeps all the updates of his sales executive. Managing your sales team is quite demanding especially when they go on a field work. It is almost impossible to track their location and daily sales report manually.

This DSR automation helps in assisting your clients’ experience, no matter which business you are doing, this Application will help in tracking your team in a more efficient way.

I hope that now you are already dying to know what benefits a  DSR Automation provides you!!

The DSR automation assists you with some great benefits in tracking your sales team:

Provide Daily Call Report

This DSR automation feature helps an organization provide a real-time daily call report of your sales team. This also helps in tracking your sales team real-time location, when your team visits to one or multiple clients, his real time details get automatically recorded by the software. Also, the software allows marking their attendance from their field location.

The DSR automation helps in targeting

  • Real-Time location of Employees,
  • Mark attendance,
  • Real-Time reporting after every meeting.

Opportunity Pipeline

First of all, you need to know what opportunities need your attention!!

This is the area where sales manager needs to build their focus. Therefore, this DSR feature helps a sales manager to constantly view the sales report of your team by tracking their real-time location. The information acquired allows the manager to keep the track on a number of prospects.

Refine Client Attainment Strategies

The DSR helps in enabling you to correctly identify your communication strategy with your clients. Having a direct access with your clients helps in knowing their behavior and their requirement better. You can reduce the time and cost of identifying that a client is worth pursuing or not.

By analyzing your client, you can obtain insights which will allow you to:

  • close more deals,
  • boost sales, and
  • improve forecast accuracy.

Assist Plan Development Through Data Analysis

When you follow activities of your sales team, you can easily make plans in developing your sales team. The data analysis help in assisting you and this in turn result into the following benefits:

  • Enhanced decision making,
  • Improved sales rates and
  • Better forecast accuracy.

Analyse Real-Time Sales

Well, this is the benefit what you are looking for!! Right?? Well yes, with this DSR you can easily forecast your sales and know the accuracy of the information.

It helps in:

  • Estimating revenue,
  • Determine the opportunities,
  • Paving the way for post-sale product.

Saves your Valuable Time

The DSR Automation feature helps you in saving your precious time and you may utilize that time for some other important business tasks. No matter how many clients you may deal with, each client file can be stored with their relevant details and sales history.

It manages tasks as well as tracks your sales team performance and gives you prominent results.

Lead Aging

Do you have any leads that have been ignored? You have to find out how many leads are in the queue?  Well, a successful manager knows that about 40% to 50% of leads are not worked for the first few days. Knowing how old your leads are, helps in converting or retire the leads.

DSR helps in knowing lead aging for each sales and allows sales manager to spot leads

6 Reasons Why IVR Phone System Lead To Growth In Business?

Many businesses don’t have enough resources to hire employees who can interact with the customer on phone 24/7 and serving customer satisfactorily pre and after sales is an important business decision. And if suppose you plan to answer the call on your own, it becomes difficult for you to answer every call and solve their query.

Now, this problem is not huge which cannot be solved. With an IVR phone system you can attend your customers call in no time and provide every assistance they need.

What is an IVR Phone System?

Interactive Voice Response is an automated telephony system that connects with the callers, collect the required information and routes the call to the appropriate recipient.

This is a great way through which you can connect to a number of customers in no time and make them feel great. With this system, you can reply your customer through recorded spoken words or generated audio which plays automatically when a caller calls you.

How does an IVR Phone System Works?

Your IVR system is like the front door of your business. It is the first thing people see about your company and know you through this system. Your IVR should be well scripted and well-versed so that caller doesn’t indulge with problem while interacting.

An IVR phone system works by connecting a computer through company’s telephone line. Customer calls you, the call is answered not by a receptionist but by an electronic receptionist. For which, it require a voice behind the phone which is recorded and played when a caller calls the number.

Let’s see what an IVR says when a caller calls a company:How An IVR Works

IVR : Welcome to ________ Company. Press ‘1’ for English, Press ’2’ for Hindi, Press ‘3’ for Tamil and so on.

Caller : Presses ‘1’

Then,

IVR : Press ‘1’ for Sales, Press ‘2’ for Technical Support, Press ‘3’ for Billing, For more information about our company Press ‘4’.

Caller : Presses a number what he is looking for.

.

.

IVR : Thank you for calling in _______ company. Your call is very important to us.

And this ends a call, providing your caller all the relevant information he needed.

With a great IVR Phone System, you can able to generate more Leads.

Lead generation is demanded by most of the companies and an IVR system helps your business to grow by providing a unique fancy voice which your caller listens when they call you. A good IVR phone system can definitely bring you more business and increases your goodwill.

Check out the top 6 reasons that why an IVR phone system leads to growth in business.

  1. Never Misses a Call – Business is on the Go

The business is becoming competitive day by day. The day you start to plan a business, you will see thousands of same companies are already established with the same business. Then, how to survive in the competition? What new things to try to face it? What happens if your phone is switched off and an important phone call arrives? Well, all this can be solved if you have a great interaction towards your audience you can survive even the toughest competition.

An IVR phone system helps you in interacting with your customer through a recorded telephone system. And which helps in communicating with the audience even if you are unavailable at the office, or in evening time when the office gets closed.

  1. Provide Better Customer Service

An IVR phone system helps in providing you better customer service. How?? Well, if a fancy recorded voice welcomes your client from the other end of the phone, he will feel that he is being better attended to. In no time the recorded voice gives the reply of the question the customer asks for and making him to build the trust.

The reply from the recorded voice is clear and concise which help caller to just follow the instruction and making it easy for both you and your client.

  1. Enhances Your Company’s Image

Your company’s image needs an upliftment especially if you are a smaller company. An IVR phone system allows your company’s clients listen to a fancy recorded voice which creates a brand image of your company. And also it is not possible for a receptionist to attend all the calls of the caller and making it simpler to attend all the calls.

For bigger companies, it fosters a professional image by maintaining the brand that the businessman has established on the long-run.

  1. Phone Numbers are For Life

The IVR phone number you are using now is your lifetime phone number. You can move your office to any other location but your phone number remains the same irrespective of where you are located. It is just a one-time investment on your number and there you go, all the year, all the life.

Your IVR number will move along your business, no hardware, no software, as easy as your email.

  1. No Error in the Call

A recorded voice does not allow any type of error when your client calls you and makes your client’s call go smooth. Using an IVR makes your call error free when compared to a receptionist.

When a number of calls come and your receptionist picks the call, it is natural that your receptionist might forget some information to tell or may not pick all the calls and make callers wait on the phone line but with an IVR phone system, a virtual receptionist picks the call on which the IVR message is recorded and thus making the call error free and go smooth.

  1. Wider Reach Of Customers

An IVR phone system makes your customers call easy by making it available to a wider range of audience and reaching out to every single person. If you have your customer worldwide and you talk to them on a daily basis, then an IVR is a great option for you. Use of an IVR can enhance your customer experience by reaching to each one of them.

An IVR phone system is definitely a boon to your business leading to growth. It is helpful in enhancing your customer experience when they make a call and also build trust in your company.

Make the right move, when choosing IVR phone system !!

Also read : 6 Things you should keep in mind to reap the maximum benefit of IVR.

Top Benefits Of Toll-Free Numbers That You Are Unaware About

Trying hard to build your brand a success?? Tried and tested everything?

Well, It takes a lot of efforts to brand your product or service. But, with the right strategies it can be made easier. For instance, have you ever tried to use toll-free numbers?

Being a businessman you should know, what is the importance of a Toll-Free number. Research shows a Toll-Free number can improve the image of business drastically. These numbers allow your customer to contact you, without any charge and also encourage the customer to call you and ask any of their queries. These numbers  have a lot of benefits. If you are dealing with customers on a daily basis then Toll-Free number is the best option you can have. It also provides the best service to your customers by allowing them to call you for free no matter where they are located.

A toll-free number are very valuable and a great marketing tool which can improve sales by 30%. It gives your business a global presence and helps in branding.

Check out some amazing uses of a Toll-Free number:

Easy to reach your Customers

86% of consumers believe an 1800 number connotes a quality product and customers are more likely to trust a business that has an 1800 number. Your customers are very important for your business and it is also very necessary to take care of them at every stage by being available to them conveniently and by giving them a facility of a Toll-free number. They can able to call you from anywhere at any time and it won’t cost them extravagant.

The easier you make your customer reach you, the more likely they will remain. This service will definitely prove valuable to you as customers are the key to any business to reach higher and making them easily accessible is what these numbers help.

It is Portable at any Location

Toll-Free numbers are easily portable. With a Toll-Free number, location doesn’t matter. You can easily relocate to anywhere you want and can be reachable by the same regardless of where you are located, simply by forwarding your calls to your cell-phones, or any other devices.

One thing to note – once you purchase any number, it is yours permanently even if you change your providers.

Helps in maintaining a Professional image for your Company

These numbers are a great platform to improve the professional image of your company. It also adds credibility and builds customer satisfaction. Small and large company owners around the country know that providing their customers with a professional image is the key to enjoying long-term success. This is a better and easy way to make your business grow more.

Pay for what you Use

Well, this is the best thing everyone wants to do! When someone says “you just have to pay for the thing you use” makes our day!! We just want our money to be utilized in the best possible way. And this benefit is being offered by Ziffy Toll-Free Numbers.

You ought to choose these 1800 numbers as it is simple, affordable and easy to use.

Make National & International presence

When you are trying to decide between a local number or a toll-free number for your business ask yourself “How I am trying to position my business?”. If you are viewing it as a larger business, then the toll-free number is a way to go. And if you are looking to have a local presence and only receive a few distance calls, then the local number is right for you. These things make national, as well as international presence, felt more.

Increase Productivity of Business

Lastly, what you get at the end? This helps your business to achieve its target by increasing productivity. You know, when a client adds an 1800 number to their advertisements, they increase their response rates by 30%. These Toll-Free numbers increase the productivity of your business and also create a more memorable impression for you.

Starting a business can be a financial reward but it is really difficult for the entrepreneurs to manage all the things. They will likely to face a number of hurdles, especially, with the communication while running their business.

With these benefits, you can rejuvenate your business and grow well.