How Missed Call Impacts Business

What do you think makes the pillar for your business growth? The obvious responses hitting to my ears are the market, the customers and the modern technology. But, what else do you find is important to be extraordinary? Look closely to the business equation and you will find calls and missed calls received play a significant role in attracting those audience who are inclined to your services or products for some logical reasons.

Overall Scenario of Missed Calls

No matter whether you are a global player or mom-and-pop, your consumers believe that you have a good command over whatever you sell and also, you can provide them with a feasible solution for any of their problems. But, leaving calls unanswered mold their mindset to that the problems will remain on the table.

Actual Situation:

The obvious cases are described below:

  • The caller calls and call rings until the customer loses all his interest or disconnect the call.
  • The caller is asked to make a call back at a later time.
  • Voicemail service is just another way of irritating customers.

Reasons of the above situation

While there are numerous reasons, the basic ones are mentioned below:

  • Meagre staff to respond calls.
  • Existing staff busy in other business activities.
  • Calls are being received after working hours.
  • No priority to phone-based services.

Missed Call Cost

Have a look below and get an idea how missed calls impact.

  • Digitalization has overtaken the phone call system – is a myth. In today’s competitive business world about 87% serious enquiries are still received through phones. The caller assumes that his issues will get resolved calling the given number but ignoring such essential task can introduce a fair loss into the business.
  • 92% of callers will never call you back after giving full rings. The callers on the other side might have your potential customers and they might have called you to make huge booking. Missing out on such considerable conversion harm your business largely.
  • 63% of your customers will support your rivals when not entertained seriously. It is natural if your business has not good customer service, even your potential consumer will be reluctant for using your services anymore. And, they will start doing business with your competitors. So, it is advised to respond all calls seriously and no call should be left unanswered.

Not answering to the customer calls is a bad signal to the business

It is fair enough that we are living in a digital era and hence, we are expected to resolve our issues through email or other social media methods. But studies show, phone system is the first way that clicks on each mind when some confusion to be settled comes on the way. Chat is chat and it can never replace the phone call method. Chat is good for entertainment but on serious issues people believe on tone instead of content. It gives an entirely different experience to the customers when they get a chance to communicate with a live executive of your company and somewhere this process reinforces the credibility of the organization in a few minutes as emails are considered inhuman.

Nobody has enough time that they call to a particular business for more than twice. If you are not interested in expanding your business, how can your prospects trust you then? So, focus on each call and never show an ignorant attitude while responding to the cal.

‘Missed Calls’ – Not A Problem

Phone call system setup is a heavy investment – is a misconception. Don’t you think, you must have a detailed data of all the received calls – missed an entertained so you can figure out all the data that can benefit the business somehow. The toll free, IVR services are such facilities that help businesses to keep all record at one place so access and operation both can be done effortlessly.

The obvious solution that a business very often receives is to hire more professionals so all calls could be answered properly and timely. But, in the cut edge competitive world where a single employee completes the tasks of 2-4 workers, do you think more than a limited hiring is possible? Of course, no. So, switching to the Toll free system is a great choice so all call management can be done accurately. Also, the whole setup doesn’t cost you much.

Hence, each call should be entertained as opportunity and any sort of casual attitude would assuredly take you in deep loss.

Welcome Cloud Telephony As It Saves Business Cost!

No one can object if I mention in the discussion that a business should shift to the cloud telephony system from the isolated telephone system as soon as possible. Benefits stuck to cloud telephony are countless such as it needs no hardware cost, a cheap service than the traditional costly system. Well! There are a number of worth-noticing points that will your business cost more than you save on hardware cost.

Cloud telephony can be integrated with other tools

Flexibility in technology is very important. Now, when I talk about the traditional phone system, the isolated feature was troubling the industry at a good scale. It couldn’t be integrated with other tools or applications.

Using telephony system only to make communication easier is neither good for business purpose nor a cost-effective decision. Integrating the system with tools like CRM or customer satisfaction tool can benefit the business and boost productivity.

Now, what when phone system is not connected to CRM? The sales executive will have to maintain all call records in the CRM manually. Now you decide! Isn’t doing this data entry task a clear time-waste? I mean this precious time can be used in talking with more customers.

The cloud phone system integrates with CRM and enables to keep the record the details and the history of call at any point of need.

Another great advantage of saving caller’s history that you don’t need to ask them the same questions again which have been asked in last conversations. It saves the time of sales executive and doesn’t create irritation to you customers and make them inclined to your services.

A Proficient Team

Indeed companies invest big amount on training their sales staff but unluckily productivity stats often don’t show any significant increase. Actually, the training program is still following the same old concept. The employees are being trained for products and services means no practical situation is discussed during the session. Will it work long? Of course, no!

With the help of call recording feature the caller’s recording is heard carefully then an insight is drawn about where executives are doing mistakes and how it can be resolved. Thereby, the efficiency of employees gets uplifted and it helps companies to gain more ROI.

No Office Rent

Gone are the days, when you were needed a magnificent building to give a start to your business. Now almost companies are saying bye bye to the physical structure and running behind the virtual one. It could be possible because of the invent of cloud telephony. The main reason behind this switch is it allows competent people to work from home.

Another considerable perk of using this system is that the deferred customer service can be revamped to a great extent as your customers don’t need to wait longer rather their calls are being responded promptly. Your employees remain busy at the workplace and don’t goof-up during productive hours.

Get More Opportunities

The e-commerce websites are seen dealing with more customers during special sale time like festive season etc. with traditional phone technology it was pretty challenging and expensive to handle such crowd and you needed to hire more employees to overcome the work pressure. But with IVR feature of cloud telephony, multiple customers can be served at the same time that too with making them fully satisfied.

Hence cloud telephony saves business cost in ways one can never have thought about before.

Improve Business Efficiency With The Help Of Cloud Telephony

Cloud Telephony has been a compelling tool since its origin and has changed many perspectives too. Its impact on how we view the business today is worth noticing. Toll-free services play an important role in lifting business efficiency graph. If we talk about the benefits; lower cost, less human effort, better business results and flexibility in changing the capacity.

Customer satisfactions and benefits are discussed at the higher level but how the IT infrastructure of an organization gets streamlined by it is less talked about. Cloud telephony has largely contributed in optimizing business communication.

Remove the difference between the teams

Let’s discuss the situation of IT staff of any organization before the use of cloud telephony era. The situation I am going to discuss here is focusing an average organization. Initially, companies had a patchwork of multiple business applications hosting on a number of servers having different architecture. These servers were the part of office across the globe. The sales department was being run one server while the timesheet on another.

While remote access was allowed then also through the internet but managing the whole team with different different IDs was a tough game and internet didn’t help clearly and accurately.

Since the birth of Cloud Telephony, the whole system could be arranged in uniform and systematic way. Due to its compelling design and architecture, the cloud setup is able to streamline all the application whether these are for remote access or inside office premises access. Since the access of all entities goes through one way only hence it is easy and crystal clear to manage everything easily in order to increase efficiency.

Real time communication

Cloud system is architected such that it could connect to each electronic device like smartphones, laptops easily. Somewhere it is very helpful in raising the efficacy of business messaging system providing them with the high-quality real-time communication.

Suppose a sales executive of FMCG is in the field and the customer asks some queries related to business statistics of products delivery or profits etc. in that case, the employee can directly access the website and fetch out required details.

Unified Messaging

Unified communication has been in sound demand before the invent of the internet. The cloud-based solution is the one and only messaging platform where each report related to messages, tickets or problems are maintained in a move to avoid inefficiencies because of same data iteration from multiple resources. It is natural that we all lose synchronization with our colleagues while discussing the same topic just because everyone in the discussion is following a different communication channel.

Streamlined Management

Major improvements because of cloud system birth is seen specifically in functions and maintenance of enterprise software. The enterprise communication software such as Outlook, Sharepoint have to go through a number of scrutinies before getting approval on any upgrade. Now when these solutions are accessed from provider’s cloud arrangement instead of onsite installation, it gives more solidity to upgrades. Communication software is the nerve of any business model and its upgradations and maintenance are easier with the help of cloud system.

Unlimited Toll Free IVR Plan: Benefits & Perils

The business environment is so competitive today so organizations are implementing different business strategies to thrive in such vying aura. Whatever you corporate tactic is, you must always keep your audience at the top and try to setup a system that helps to communicate with them. Well, in the modern technological world, toll-free IVR system is such a procedure that keeps a business remain connected to the world outside.

Benefits of Unlimited Toll-Free Numbers

To challenge the competitive business market, an unlimited toll-free number that handles myriad callers or customers in a minute must be placed at the place. Here I am going to discuss some major benefits of using unlimited IVR services.

  • Your customer can reach you anytime in case of new queries related to your products or services they have bought. Also, new users can also get details of your products conveniently calling the toll free number in their free time.
  • It is completely free service for customers. Since they are not charged a single amount, so they don’t think much before dialing a couple of numbers.
  • The unlimited toll-free IVR is not limited to any specific region means your customer can reach from anywhere in all over the world without being paid.
  • To build the brand and credibility of your business among users, an unlimited toll-free IVR is a great method. When a caller calls on your number the professional IVR being played leaves a positive impression on the caller.
  • With the help of Toll-free number, any business can develop valuable customers frequently and multiply its sales in less time.
  • You can lead the market only when you satisfy your customer entirely. With these services, you can communicate with them, ask their doubts and provide them the best solution. Also, using the customer experience you can optimize your business model.
  • Customers don’t need to wait for any certain time in the case of confusion or problems in their services. They can call on these numbers regardless of time or climate and resolve the matter.
  • Your existing customers are your advocate customers so they must be retained as it will give your business financial profits. Your advocate customers are those who you can share with your new products or services and these are the customers who tell about their good experience to their friends and relatives, which, in turn, drags more customers to your business.

Perils of Unlimited Toll-Free Numbers

While there are a number of benefits using the unlimited toll-free numbers, on the other side, it may harm your business to in some other way. Let’s see what are those points:

  • Since the services are free of cost for callers, therefore, a large number of gratuitous calls might be received as the miscreants have no special work to do and they want something to pass their time.
  • The Unlimited Toll-free IVR service doesn’t give the guarantee of sales. It ultimately depends on your service and products and how your executives present them before customers.
  • The hardware setup for this service is not wallet-friendly rather you have to invest a big amount for this which might or might not be possible for all companies.

Here I can conclude that an unlimited toll-free number might trouble you somewhere but its benefits tell a lot about business success so one should go with these services.

Convert Your Customer Words Into Valuable Services!

Being an entrepreneur what do you dream all day long? It is just that your products should be best in the market in quality and less in price from your competitors and customers support your products and appreciate it even after the sale. Well, the more this dream looks captivating the more it is hard to make possible.

I am sharing here an interesting story…

One day I went to the bank where my account had been opened and found it very crowdy. I asked the guard pretty smoothly, ‘this much crowd! Is this the everyday story?’. He replied ‘no’ in response. ‘Today bank has to face more pressure’, he added later.

I strolled from one place to another and noticed that only one counter was open among the four; this was really distressing to me as I had to wait long that too because of a very silly reason. Intrigued to know that reason because of which people there were standing in the large queue and waiting for their turn to come? It was simply because the employees of those three counters had to do their personal tasks so they put their official responsibility later.

I am an entrepreneur and I know these are the reasons due to which existing customers start disliking your services for such inconvenience and finally surrender it when a threshold is crossed.

Do you know the biggest mistake that you do in business more often? You focus on requirements and needs more instead of feedbacks from customers and here you miss some crucial points that can certainly bring benefits to your business.  Companies usually take negative feedbacks as complaints about them but you should understand the difference between criticism and actual feedback. I believe some people might intentionally post bad about your products but not everyone. Always remember, feedbacks are simply that tell you what percentage you have achieved in your perfect product manufacturing.

In this digital world, everything is getting online, so are the businesses today. Almost business websites are using toll-free numbers so the users can directly ask their queries without investing a single amount and trapping up in the data written on the website. Well! Benefits of using toll-free number are countless. For example, you can’t monitor your employee all time if they are working seriously or not and deals customer calls perfectly or not but toll-free numbers enable manages to keep the record of how well or worse they are behaving with the customers. Also, training processes can be done easily with revising the recorded call. Yeah, the recorded call of any particular employee is played and mistakes are figured out means, where and what is incorrect during the whole conversation so he can be trained for that for the next time.

These are the reasons many organizations are using toll-free service as it enhances the credibility of the company and converts it into a brand. Calling to any company number and listening, ‘welcome to XYZ..Press 1 for….’ leaves a positive impression on the caller.

Hence, you should always care about what your customers are looking for.

5 Reasons Why Organizations Should Use 1800 Toll Free Number

When you are running a startup, do you think developing a powerful product and advertise it through content on your website would be sufficient for bringing enough business benefits?

Absolutely, ‘no’!

People might come across your website intentionally or unintentionally. And, in both the cases, some of them might get confused about the information mentioned on your website. In such cases, they raise some queries that are sorted out hours later. This long time span is enough to make your potential customers lose interest in you.

Here, the significance of toll free number come in sense that helps. It is a cloud telephony service that companies use to make users call them directly for any query or information. In this telephony system, callers make free calls and all bills are paid by the toll free subscriber or the called party.

You know almost everything about the mobile you are going to buy still you want salesperson to elaborate you everything, why?

Suppose you go to some electronic shop and ask for a particular mobile model you are interested in. Now before entering into the transaction cycle don’t you ask sales executive to tell you all the specification of the mobile?

Of course, yes!

This is simply because you want to make sure if all the research you made through internet is authentic or not, also, to know the information left. Similar case is true with businesses as well. Any potential customer who take interest in your product or service will try to collect enough data through website analysis but a toll-free number on the website makes a pave for users to know everything in detail.

Benefits of using 1800 Toll Free Number

There are a number of profits using a toll free number. Apart from business branding and credibility it helps effectively in organizational growth and here is how!.

  • Better Customer Experience

Won’t it be irritating for your website visitor who tries to connect you but doesn’t get any specific number to which he can call and stack data? You must use a toll-free number in your business so any customer can call directly on that number and resolve his queries with no hurdles. Resolving the customer issues frequently develops a better customer experience and keep them synchronized with your business.

  • Easy to Memorize

A strong point which is associated with the toll-free number is Vanity Numbers. These numbers can be remembered easily because of its simple and repeated sequence. Many successful business giants are using these numbers to increase their credibility and easy access to company for users so they can call any time easily.

  • Develop Credibility

Big organizations have already set their trust among people. The toll-free number helps enhance credibility for all business sizes. With a professional number, you can reflect an image of a renowned company that is targeted to fulfill customer needs. Sitting in the corner in your own home you project a very smart image with the help of this telephony service.

  • Easily Portable

You don’t want your customers to know when your office is getting shifted, right? Well, no need! And, you can do it silently as the toll-free number you are using currently would be same. Since once the number is assigned, it becomes yours and it is entirely up to you whether you forward it on your personal number or any other phone number which will remain same regardless of your location. Customers will have no idea about where you are operating from and they will be served as before.

  • Better Market Strategy

We have already discussed Vanity Numbers that help business to increase its credibility. Since these numbers are easy to remember hence people take very less time in dialing. It automatically increases the prospect volume. Another important market level benefit of using toll-free number is it captures enough information about each one who calls such as where the caller is calling from, a business he is running etc. This data is very helpful during a campaign for generating more leads, therefore, more sales and ROI.

Hence, 1800 toll-free number offers great benefits to all business verticals. Read more…

Know Who is Interested in Your Products Through Missed Call Service

People nowadays are very much conscious about each notification popping up on their mobile phones. The MCA (Missed Call Alert) is being used frequently, so, in the case of mobile switch off, missed call notification can be collected. It saves us from missing out on important phone calls.

Do you know, this technology is very much helpful in branding your business too?

Yes, With the help of Missed Call Service, you can get the list of persons who take interest in your product or services. The missed call service is an automated web based service that gives real-time notification alert of each call on landline, mobile or toll-free number. It is a very cost effective marketing tool to promote your business. Apart from business branding the tool helps in lead generation, online or offline registrations and retrieving passwords too.

The process of this service is- when a customer makes a call on the given number, the call gets rejected automatically and all the essential details of the customer like name, mobile number or any important query are saved and thereafter the whole information is pushed to the database for future purpose.

Providing 24/7 human service facility for each call is not possible in common practice as an executive needs some amount of time for his personal activities. This might arise a situation when you can miss out on your potential customer. Therefore, a system is required which can provide round the clock service with its virtual presence.

The missed call facility enables people to make a call any time whether it is morning or late night. All the calls will be responded later once the executive goes through the database.

With the help of this web-based service, you show value to your customers and make them feel how important they are, and provide them with the best and satisfactory solution.

In general, people get free at night when companies are supposed to be closed. Since this is the time when people get free from their all day long busy schedule and collect the information with the help of internet. Now think! What if your service is not able to resolve their queries then? Won’t it be a big loss for you?

To avoid such situation to come, only automation can help you perfectly. An automated system will save all prospects’ details at a place, where you can access from and interact with them accordingly in order to satisfy the customers.

With the help of this service, you can make a persistent interaction with your customers and flourish your business as their suggestions and requirement both are important to you. For survey or voting purposes, it is a very helpful tool as it accumulates all the essential data regarding customer details and their queries. This authentic data contributes largely in business model optimization.

Hence, it is clear that incorporating missed call service in your business is an intelligent decision and brings benefits to the organization. Read more….

Vanity Number: An Intelligent Way For Business Branding

Projecting any business as the brand is not an overnight effort rather it takes a good portion of time to be done properly. The technology is growing so fast and each new technical advancement enables businesses to step forward a pace towards growth. In the list of such innovative implementations, the vanity number is given eminent position. Now, naturally,  the next question arises, ‘what is a vanity number?’, right?

What is a vanity number?

A vanity number is an alphanumeric combination, in which the digits are followed by the letters. These letters are chosen very carefully as it reflects the business image, certain product/ service or an acronym. These numbers enhance the business credibility and help the potential customers to easily memorize the company.

Sometimes a simple combination of digits is also used as vanity numbers. Since people remember words more than digits, therefore, companies prefer using alphanumeric integration so they can easily proceed the business branding.

For example, the splendid online marketplace for pizza delivery, Domino’s uses 6888-6888 customer care home delivery vanity number to help people. Using such simple combination reduces the human effort for searching and dialing multiple digits for making an order.

Another good example is, Beacon Hospice is using vanity number 1-800-HOSPICE for its service area in England. Now you can see that how easily this number can be memorized. Also, it gives a strong reflection for a certain business and helps a lot to increase inbound calls.

Benefits of Vanity numbers

Customers nowadays are running out of time and more demanding than ever before. They have no time to make a research on your product or services rather it is your responsibility to pop up your business before them in some fascinating manner. You have very limited marketing materials to prove yourself unique and beneficial. A minor mistake can blow away the whole business image and your potential customers. Now here worth noticeable to know how vanity number works as a protection shield for any organization.

  • Provides you with competitive advantage

Crafting an easily memorable phone number that directly links a concept to your organization gives a smooth way to all consumers to walk upon. It significantly increases the recall rate, inbound calls which, in turn, raises up the sale. Web-based lead generation has become common now and almost each organization is using it. A vanity number is a new technical approach to establishing a business brand and helps you to run a market campaign.

  • More calls, more sales

All organizations using the easily retaining vanity numbers have seen a considerable rise of 24% in their business as per statistical records. These numbers work as the best marketing material and help to generate more revenue. You can educate what your business is all about to people. You receive more call for your talented sales team to deal with and ultimately it brings business.

  • High ROI (Return on Investment)

The vanity number increases inbound calls 10% more than the web leads. It is natural, more calls mean more lead generation and more lead generation means more revenue. Therefore, investing for magical easily memorable numbers gets you back the whole amount in no time with extra profit.

  • Increases business credibility

How do you react to any unknown VIP number call? Do you ever call them fake?

Of course, no!

The similar case is true for organizations as well. When you have unique vanity number, it reflects a very positive image to the audience. It enables people to trust your services or products without doing many investigations.

  • Increases the number of repeat callers

Suppose any caller calls you for resolving his queries and after querying he doesn’t get into the transaction phase maybe because he is not in the condition to make the purchase. Now if you are using a vanity number, the caller can easily call you back to proceed further when he finds himself in a convinced and stable position. Thus, you can easily raise the number of repeat callers with the help of vanity numbers.  Read more….

 

 

 

5 Benefits of Toll Free Numbers in Banking Industry

Competition can be seen in each business industry and banking sector is not any exception of it. In the phase of fast growing services, creating a new and effective product is not enough to lure new customers or retain the existing ones. And it is a fact, that creating new customers is way more tough than retaining the old consumers.

Now the next question arises, how to retain the existing customers???

Let’s take a very basic example of our day-to-day life. List those people who you find best for endless conversations. I am sure the list would contain a certain number. Now my simple question is, why not others? I know your obvious response will be that they understand you better, your way of living and your problems as well. The banking industry too has the exact scenario while dealing with customers problems redressal management.

To retain your existing customers specially the advocate customers, it is important to throw a timely survey so their concern can be understood deeply and they can be provided with accurate, error-free and convenient solution. The 1800 or toll free number services is a best way to monitor the customer insight.

Here I am going to discuss the top benefits offered by toll free numbers to the banking sector.

Know the customer insight

Since the toll free number is a free service, therefore, people take very less time to make a call for any query. All queries or complaints raised by the customers must be maintained as a database because problem of one person might be the problem of others too. Based on this record, all necessary changes must be incorporated into the banking model for optimizing it. Thus, it is a telephonic system which helps extracting the essential informations from human brain.

Providing customers with authentic and important information

People are not dreaming about the best and pocket friendly plans your organization is offering. It is entirely your responsibility to let them know about the services or products that are beneficial to them in some manner. Once you send the intimation mail or message to your consumers, they can enquire back through toll free services.

Optimizing customer problems redressal management

Your job doesn’t get end only on understanding the problems or challenges users are facing but to avail them with the most satisfactory solutions for those complications. Users will connect you through phone calls, mails or messages to share their problems or feedbacks on solutions provided by you. You can draw a statistics for most competent solution and optimize it with further implementations.

Risk management

You will invite degradation in relationship with your customers if their difficulties are not resolved perfectly. With the help of recorded complications, the bank can do a predictive analysis for all the risks that can arise in near future. This information is very useful to save company from getting into the financial crisis or any kind of loss.

Achieving customer gratification

A dedicated telephone system enables bank to gain more responsive customers. Collecting the information about what makes consumers happy help banks to create a better plan accordingly so the organizations can become a trusted advisor. Read More……

 

Click-To-Call: An Interface Between Visitors And Website Owner

Although a website designer keeps almost a comprehensive detail about users’ problem before designing the website but still visitors might get confused. You can give a basic idea of your product or service through your content but can’t gratify the visitors fullest in first go. Here comes the concept of ‘call-to-call’. This service enables website visitors to directly communicate with the support in just a click. Click-to-text, click-to-message etc are the other names used for click-to-call.

The click-to-action button is incorporated into the website as the button. In case of any confusion or query, the user simply clicks on this button and an internet call i.e. VoIP is established between the system or mobile through which user has performed the calling action, and the business support. The only thing a visitor needs to make connection is a microphone so talking and listening processes could be performed.

A best example of click-to-call

A book contains whole and descriptive information still students rely more on schools, colleges, tutors, coachings, teachers and professors etc. Why? Do they posses more information in their mind than books?

Absolutely no!

The ground reason behind this is that books show everything in very elaborative manner but the tutor or guide points out only what is important to know and the short idea of the whole chapter.

Similarly, your website contains voluminous information but visitors don’t prefer reading thoroughly because of two reasons – first, shortage of time and second the ambiguity issue. In both the cases, click-to-call or click-to-message is a  best solution to resolve reader’s confusion without wasting much time.

It is a free service

For making any call, there will be no toll deducted on the caller’s side as this calling is absolutely cost-free. Since the calling process is free, visitor takes very less time to make the call. Also, the caller needs not to dial more than a few numbers.

It is the contrary process of CRM based click-to-callback where each website visitor is asked to leave his phone number so that support team of website could make a call back. In click-for-talk or click-to-dial service, the caller makes a real time connection with the representative and queries about all his doubts and questions.

The click-to-call service doesn’t essentially need a separate infrastructure rather it is supported by advanced telephone systems as well. The phone number is given in form of link, when the visitor clicks the link, the calling application of the phone establish a connection between the caller and the representative.

Below are the features of call-to-action service:

  • Phone calls can be routed even in advanced phone sets as well.
  • It provides users a web form to fill his personal information for healthy lead generation.
  • Click-to-call is not limited to certain website rather it can be used on any website.
  • The number is inserted as a link in website page, PDF, email or any other document.
  • All calls can be tracked and the report is generated accordingly.  Read more….