A Cloud Telephony Solution Improves Sales Productivity And Customer Experience

Before you start any business, you have so many another thing to look after like startup capital, resources, lead sourcing and how to get connected to customers even in remote areas. You look up on the internet and be available on the internet but most of the people start by using their personal phone. But you should know that cell phones are not for business purposes, as there might be many issues like call gets engaged, battery may run out or many other issues which cannot be handled with cell phones on a daily basis.

If your cell phone can become smart, why not your number become smart too!! Yes, it surely can with Cloud Telephony.

‘Cloud’ is the current buzzword. Everything is going to the word ‘cloud’ from cloud technology, cloud environment, cloud computing to cloud telephony. Cloud telephony is used by many industries which have lot many customers who call on a daily basis.

Before you look any further for cloud telephony solutions here are some answers to your questions which you need to know..

What is Cloud Telephony?

Cloud Telephony is a technology that provides voice services for businesses to the cloud. It is basically a voice and messaging service that replaces the need for the conventional business telephone system. Using cloud telephony for your business allows you to make and receive a large number of calls at one go and you don’t require to invest in any other additional infrastructure.

A Cloud Telephony offers various services such as IVR, Call recording, bulk SMS, CRM panel, call routing, call alerts, etc. Simply to put, Cloud Telephony is the smartest and easiest way to manage the bulk amount of calls so that all incoming calls can be answered without keeping them on hold.

It has been observed that companies with cloud infrastructure are 61% more effective than those without cloud telephony.

How it improves Sales Productivity?

Cloud Telephony is used by many businesses and they have felt the difference and improved their sales productivity majorly. It is quite in demand by many business owners as it helps in improving their sales productivity.

A Cloud Telephony helps in —

  • It supports communication with the offices that has moved outside

Today, the communication has changed drastically, it doesn’t happen now within just four walls but it can happen between people in any regions from different parts of the world. As nowadays, people have started their business and most of them spread around different parts of the country so it is convenient to get them connected through Cloud telephony. The communication through different parts becomes easy and helps in improving their sales productivity.

  • Complete control

You do not require an IT team to receive your calls or attend as you can easily make quick changes to your browser. This can have complete control on your calls and helps in making you personally aware about which call is coming and allows you to build complex call flows.

  • Avoid Any Inconvenience

Cloud telephony is more of an essential in any business to improve sales productivity in businesses. It helps in managing all hassles and avoid if there is any inconvenience in the business. Your customers will be attended every time they make a call which makes your work go smooth.

How it enhances Customer Experience?

Customers are the backbone of business, they can make or break your business. To enhance your customer’s experience cloud telephony plays a major role and automate a business process.

  • On-demand self-service

The cloud telephony system helps in connecting to the various network through one click like phone numbers which allows users to connect in different regions without requiring human interaction.

  • Make and Receive Calls on the go

Customers are the one which makes your business into progress. If the calls they make are received instantly, this will help in overall development of the organization. As, imagine a customer calls you and without any hold on the call, their query got listened. This creates a huge impact and their call experience increases.

  • Broad network access

The customers all over the world can easily get connected to the caller. This enhances the customer’s call experience like if the business’s office is closed, the customer can still make a call and log in from anywhere to check the calls. It is broadly accessible and generates satisfaction to customers.

Thus, Cloud Telephony Leads to Better Conversation!!

How A Sticky Agent Helps Enhance Your Customer’s Call Experience

Do you feel Customer’s problems are often not heard or you are not able to impress your customers with your call? Well, these problems are common, you don’t have to feel that you are not doing the right thing to attract them, but you have to plan well with a Sticky Agent to enhance your customer’s call experience.

See what happens when a customer calls a company without a Sticky Agent feature –

Hello! I have called yesterday and I want to know the status of my query that whether it is being solved or not?” said a Customer.

Sorry sir, I mean what is your problem and who have you told your query?” said a sales executive.

This answer won’t satisfy the customer and he will feel that he has to repeat his problem, again and again, every time he calls and he will feel dissatisfied as a customer.

A Sticky Agent is a feature which helps a customer to connect to the same sales agent again and again directly whenever he calls and this eases work of both the party. The benefit of adding a sticky agent is that whenever your customer calls you, they don’t have to explain the same query or problem again.

Sticky Agent Enhances Customer’s Call By-

Minimum On-Holds During Calls

There is nothing more frustrating than putting callers on hold!! When a customer calls, he talks to a sales agent and discusses the product and asks any query. This ends the call and let the customer know about the product through that agent. A sticky agent helps in connecting the customer with that same agent whom he has called first. This reduces the hold time on call as the call is picked directly by the concerned sales agent and the customer knows that agent will understand him better instead of fetching and searching that agent by putting the call on hold.

Customers Don’t have to repeat their problems

The customer’s call is directly received by the concerned agent and this reduces the work of the customer as he doesn’t have to repeat the problems to the agent and in the same way, the agent also knows his customer’s requirement. A sticky agent helps in connecting the customer and sales agent. The same sales executive understands his client better than any other sales executive. So, to enhance customers’ call experience it is better that the same sales agent picks up the call.

Query Gets Solved Easily

Why do customers call you? To get their query solved, resolve issues and any other problem. Daily you get a lot of calls and you have a burden to manage them. If there is no proper system to manage all the calls everything will go to bust. But

A sticky agent makes it simpler for the customer and the customer’s call experience enhances by solving the query easily in one go. The query of the customer is solved through right agent picking up the call and thus making call experience worthy.

Leads to a Faster Point Resolution

In a world of smart solutions and growing technology, customers are beginning to expect their call being received faster than before. As with everything changing these days and so many options available, people do not have time to hold back on one caller only but instead they switch on to another competitor if they find they are not being noticed.

When a caller decides to call you, he imagines a better calling experience and a sticky agent helps in improving your customers’ call experience and leads to a faster point resolution.

Efficient Call Flow Management

It is very common that a customer has an issue and a sales agent cannot solve due to his solitary behavior or due to providing wrong information.

Shuffling the call from one representative to another representative can end up in a heated situation. The sticky agent helps in making the call flow management efficient by directly connecting the call to the respective agent. The customer feels being noticed and enjoys the concern as his query is being listened and solved.

A Happy Customer tells 3 to 4 Friends and an Unhappy Customer tells Google!!

Customers are the one who should not be treated lightly by any company as they are the one who advertises your product by their word of mouth. So, to make them like your company, you must focus on helping them and being available to them through the call. A sticky agent definitely gives you a happy and satisfied customer.

4 Ways Inbound Call Tracking Effects Your Business Positively

A successful business is not restricted to concerns about selling its product. Actually, successful businesses care to ensure that their customer is satisfied by the overall service experience from their business rather than the product alone. Although, most businesses don’t pay heed to it and suffer to bring back their customers over and over again. This is particularly sad for businesses who actually offer quality products and yet fail to retain their prior customers. Why do you think a person using a product for such a long period will switch to other brands? It is because the customer found a better option, and it is not you who could satisfy him.

You are losing many Potential Customers if you aren’t tracking Inbound Calls!

It is disgraceful for any business to forget about customer convenience once it is able to sell its product. Such a Business doesn’t proliferate too often. However good or bad a product is, it must care to resolve the issues faced by the customers and must ensure that most customers are satisfied with the service support provided by the business after Sales. A business with more number of happy customers has a longer life. It maintains a loyal customer base and it also does a positive ‘Word of Mouth’ which develops the Value of Business as a Brand. Now, this actually helps in growth.

The below figures authenticate this fact. A company that spends 60% lesser on Marketing can maintain its Sales by stressing on more productive work.  Stress on Inbound Call tracking can assist your Leads throughout the Sales process. It will ultimately reap more profits than what you could have attained after spending 60% more on business marketing.

  • Inbound call Tracking shows equivalent sales with 60% less expenditure on advertising.
  • According to the Center for Media Research, in 2015, digital channels drove 92 percent of calls to businesses. That’s up from 84 percent in 2014, a reflection of the importance of phone calls in the path to conversion.
  • Google Commissioned a Survey to research and found almost 63% of Offline Sales came from Inbound Calls redirected through Web Traffic. This stat highlights the critical importance of Communication in the generation of offline sales too.

Why is Inbound Call Tracking more influential?

With the help of inbound Call Tracking, you can find out information about Leads. It inevitably helps in Conversion. If you could track the source of your Lead, then you can optimize the efforts of your Sales Team accordingly and garner better conversion rates with less expenditure. There is one basic difference in Inbound and outbound processes. It is general human Behaviour and therefore it is less likely to change anytime soon.

  • Interacting with Customers at time and place of their convenience!

The Inbound Call is Customer’s own initiative and so, Customer will willingly engage with you and your Business. So an influential interaction on such occasions is more probable to reach a fruitful results i.e. Sales. We all know the unfortunate fate of Cold-Calling. It may help your business grow but as it basically follows the ‘Hit and Trial’ method, Nobody can determine the prior outcome. You might fetch few Big fishes if it’s your day. But there are those days too when nothing goes your way. So, it is all leveled up. Disrespectful Customer Behaviour adds salt to the wounds. Frankly, even I get irritated if I receive too many Cold Calls. It spoils the mood of a person. No matter what you are doing, Cold Calls are abrupt and most of them are irritating.

More than 30% Inbound Calls convert into Sales.

Whereas only 2% Website Clicks Convert.

  • Increase Efficiency and efficacy of a Sales Process

This is natural. When you track Inbound Calls, you have a better idea about Customer and you can set a better plan to target the person accordingly. While Leads find it impressive to see such preparedness and smartness. Most people are actually flattered if they get to Talk with a Company whenever they want. This proactive approach mostly works because you interact with a client through a genuinely generated lead that has been triggered by the Customer himself.

  • Improve Customer Satisfaction Quotient, a vital aspect of Brand Building.

When you are open to interactions with your Customer, it reflects a transparency and Commitment to serve. This helps to develop an image which is favorable for Customers whether it is Service or Support. It is actually rare to find an unsatisfied customer if you are ready for assistance whenever Customers ask for help. Moreover, it will do your word of mouth publicity each time he can. The good part is that he will be doing all this without being forced to do so. This makes it even more special.

To understand its importance, just take this instance. Let’s say you have made 100 such customers and each customer has a remarkable influence over 3 people each. Then chances are, you have probably made 200 customers just by serving these 100 Customers to their satisfaction. Now just wonder, how much influential it can be if a business is able to generate a thousand or more satisfied customers. Yes, this is what we call ‘Word of Mouth’ Publicity.

  • Improvise Customized Marketing Campaigns; Better Outcome in less Investment

Customers are the wheels of a Business. If you don’t have the wheel, you can’t drive. Similarly, if you don’t have Customer, your business can’t thrive. But most Companies miss out on the tricks behind the concept of Business Marketing. You don’t need to spend across all the available platforms because not all platforms can help you grow.

By tracking the calls, you get the most effective tool to generate healthy leads from any respective campaign whatever you have adopted. Once you know how a Marketing Strategy works more effectively, you can optimize your marketing strategy to increase its impact. This ensures that you do not just blindly invest in a Marketing Strategy without an idea of its outcome.

5 Useful Tips to Use Bulk SMS Effectively

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When you know that bulk SMS marketing is the most effective way to make your campaign successful, what comes next? How about framing a strategy that can give you the optimal benefits of bulk SMS? Your next marketing campaign is round the corner and this time you want to reap the maximum benefits. What would you do? Chalking out a roadmap beforehand is the best thing you can do. Enumerated here are the 5 tips that let you use bulk SMS properly. Let us have a quick look.

Your Goal Should be Clear to You:

Have your messages and goal clear in your mind before you send your first text message. What do you want to obtain from your campaign? Is it traffic in your mind or you want to acquire new customers for your newly launched product or service. Using this tip, you would be able to get the right customers and can convey them an apt message.

Craft the Best Text Message:

Though crafting a text message is the trickiest thing but it is very important. Most importantly, you should limit your characters to 160. Secondly, your message should sound personal and exclusive. SMSes are read more than e-mails. You need to categorize your customers using certain factors like:

  • frequency of their transaction
  • Their capacity to invest
  • Geographical Location
  • Spending level
  • Types of products that they normally buy

Next, you need to create a compelling text message for your customer segment. Your message should be:

  • Clear and concise.
  • Call to action
  • Sense of urgency.

Just ask yourself, what do you want your customers to do when they read message? and when would your offer expire?

Take Care of the Time When You Send Them:

Timing is very important. The time at which you send can make or break your campaign. Do not send your messages on the wee hours when your customers are super busy. It is important to determine your client base and the time when they are most likely to read the messages. For instance, if you have a salon, weekends tend to be your busiest days. So, your bulk SMS offering discounts should be send maximum on Tuesdays, Wednesdays and Thursdays.

Also, you need to determine the frequency of sending your SMS.

Test Which Messages Appeal Actually:

The best thing about bulk SMS is that you can test which messages appeal the most. Not only this, you can also test when you can send the messages to get the optimal benefit of it. You can also try doing this. drafting several messages for a particular segment. Try them sending on the different types of the day. This helps you tracking the results.

Try to Track Everything:

This is important. Tracking customers is important to have a concrete data. This will also let you know what works and what does not. Also, you would know the best time of the day to send messages. Given here are certain ways to track your campaign successfully. You can either include the specific web page that offers discount offer or you can use unique codes that can allow you to track purchases. Make sure that there are no legal issues.

5 Problems of Online Businesses Solved by Toll Free Numbers!

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More businesses than ever today are cashing on the power of Internet. With a little investment, virtual businesses can gain an edge over the businesses that have physical existence. Henceforth, if you are an aspiring entrepreneur and have budget constraints, starting online business is the best thing that you can do. Next, buy a toll free number and get a regular influx of customers. Wondering how? Given here are the 5 reasons to invest in toll free numbers. Let us have a quick look:

You Are Virtual! Worry Not!

Let Interactive Voice Response Create Your Brand!

Since you are virtual and people cannot see your splendid infrastructure, inventory, manpower or anything. Let IVR be your identity! When people call you, a professional interactive voice tends to create a positive brand image. So, even if you are a beginner and cannot splurge in infrastructure, let the people calling you have the impression of yours being big and having several departments.

You Cannot be there 24X7! Worry Not!

Track Each Sales and Support Call:

With the help of several features that are made available with the toll free numbers, you can track all sales and support calls. So, worry not even if nobody is present physically to attend the call, the database of missed calls can be seen on the CRM panel and hence all the calls can be tracked.

You are Unknown and People Do Not Reach You. Worry Not!

Make them Reach You Free of Cost:

When your business go toll free more people reach you from far and wide because they know that they do not have to pay anything for it. This will boost sales and helps you understand your customers better.

You Have a Difficult Time Tracking Sales and Transactions. Worry Not!

Let CRM Panel do this for you!

With the help of CRM panel that is made available with the toll free number, you can track the sales and all the transactions that you make in a month. Not only this, you can keep track of all the vital statistics and analytics at the end of month.

You Cannot Sustain A Huge Competition. Worry Not!

Understand and Analyze Your Customer Needs Better and Stay Ahead

With everyone joining the fray of online business, you tend to face a tough competition. Making your business toll free helps you to be a forerunner because you can understand and analyze your customers needs better, can track all the leads and can create a huge database of customers.

Online businesses are growing rapidly and in the near future these businesses are going to witness a huge boom. So, once you are smart enough to open an online business, become smarter by going toll free.

How CRM Panel of Your Toll-free Number Drive-in Sales and Retain Customers?

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CRM is an acronym that stands for Customer Relationship Management that helps in custom retention and improve your relationship with customers. But, do you know when you buy a toll free number you are provided with a comprehensive CRM panel which can help you manage all the database of the incoming calls and hence helps in managing your business communication smoothly. Let us have a quick look as to how CRM Panel helps retain your customers.

Get All the Details of Inbound Calls:

If you are expecting a large number of inbound calls and lack a proper channel to manage them you tend to lose leads. This is the first sign which indicates that your business needs a CRM channel. How many calls are answered, how many calls are rejected and how many went unanswered. As a subscriber, you can see all this on your CRM panel. You can gauge the flow of incoming calls and vital statistics that at which time of the day people call you the most.

You Can Trace All the Details of Prospective Customers:

With the help of CRM panel, you can trace the details of the customers calling to you when you can track the details of your customers you can generate leads which can become your potential buyers.

Get Insight into Your Customer’s’ Preferences:

CRM is a good way to get a complete insight into what your customer prefer. This helps in nurturing your relationship with your customers. With the help of feedback you can improvise your services and boost sales. This also means a better interaction with your clients.

Do Away With Tedious Reporting System:

With the help of CRM panel, you can manage all the vital data, analytics and statistics of your customers and hence you can do away with the tedious reporting system. That can save tons of paperwork and resources.

Now, without being physically present in the office, get all the insight of your callers, keep them happy and keep your business organized with the help of CRM panel. Be a smart entrepreneur, save money, save time, save efforts and drive in more sales. Think different and come out to be a winner. Let a better business management tell your success saga!

4 Cloud Based Services That Make Your Business Powerful

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To sustain tough competition in the market, businesses are putting consistent marketing efforts so that they can get an edge. However, there are a few smarter companies that embrace the strategy of voice services. Voice branding is a smarter choice due to the reasons that are apparent.

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CRM a Sweetheart of Cloud Telephony: How?

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Needless to say, any business whether big or small thrives on a regular influx of customers. May be you are one of those business men who remain bewildered about meeting the goals of your company or just one among those who had a hard time dealing with a huge influx of customers. So, what do you do?

Read more…

 

Are Your Customers Going Unheard? Set IVR

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How well you market your products/services is the idea on which your business thrives. So, what do you do to make your product/service reach to the optimum number of potential customers? The trend of people indulging in cold calling is redundant now. Gone are the days of telemarketing and businesses today are switching to smart automated calls. However, IVR (Interactive Voice Response) is a smarter choice that has brought a revolution in the field of advertising and marketing. Are your customers going unheard?….read more

Unlimited Free Alerts

Now get unlimited free alerts on your mobile for Missed and Received Calls on your toll-free number. You will not be charged for them if you want to receive alerts on WhatsApp or via through our Android App.

Don’t want to use our app? You can always use the default SMS alerts but you will be charged Rs 0.20 per alert.

For more details please call our support number at 0522-3049947