Few interesting uses of Toll Free Numbers

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What do you think? Does anyone really care if their call is Toll-Free anymore? Does anyone really pay for long distance anymore? No.

If no one really cares about calls being Toll-Free anymore, why do companies still invest billions on the service? Simple, they get the traits they need to manage their business. They control the routing of calls, where all are they going and when they are conquer, they get all kinds of announcements for business intelligence, and they can approach cloud-based services that help them furnish high-quality customer service.

So…what if I told you Toll-free numbers acknowledge callers to reach businesses or individuals without giving any charge for the call. Toll-free numbers can be dialed directly to your business or personal telephone line and the charges of the call are paid by the called party (the toll-free subscriber) in place of the calling party.

These are very ordinary and have proven fruitful for trades. It presents “free” and advantageous way to contact businesses.

Many companies rely on toll-free services for their thriving businesses. Little do they know, this utility works well for other purposes too.

Below are some features of toll-free numbers used in creative and socially conscious ways:

Portabilityportability-2

Did you know? If you once buy a toll-free number, it is all yours; even if you can change providers or change your trades location.

Location doesn’t matter with a toll-free number. If you are going to relocate your business, your consumers won’t even know about! You can still reach to your customers by forwarding your calls to your cell phone or any other cell phone.

Credibility

A toll-free number enhances your company’s image and gives soundness to your business. These numbers are not just for the big corporations; they are valuable for companies of all sizes, specifically those just proposing a business. It builds trustworthiness between the organization and the customer. You could be working out of your basement and no one would know.

Non-geographic number

non-geographic-3Businesses can have one number to reach the particular department of the company, that may be geographically distributed(starts with an area code).

Non-geographic numbers are easy to remember and it is only one for all the location.

For example: 1-800 Flowers.com.

This company, possessed by flower-shop owner Jim McCann, fills its orders through a florists network and through drop shipments.

It holds a florist-to-florist network and a floral wire service too—all services routed through the vanity toll-free number.

Enhanced data

When a consumer makes a toll-free call to a business, the company can access additional analytical data that would not be surely available if the customer uses a local phone number. Toll-Free Numbers are used by Google on digital click-to-call campaigns. Businesses can approach data about the caller’s search history, geographic location, and the other helpful statistics.

Marketing Tool

Vanity numbers are great for marketing purposes but do you know toll-free numbers help you to better track your marketing efforts?
Hold on..!! Think..! You have a website and a lead generation system. OK..? and what if someone picks up the phone and calls you from anywhere, how do you perceive where they came from?

The toll-free number allows you to create extensions, which associated with a particular campaign. Your toll-free number can act as a marketing tool and as a result can boost your call volume, sales and return on investment(ROI).

So, the toll-free service is very wide for all corporations in sales, support, CRM, survey, polls, subscription, accounts etc.

The elegance of Toll-Free number; Your client may reach you without any calling charges.

It is billed for the subscriber instead of the caller.

How to train your Customer Support Department

How to train your Customer Support Department

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful in every organization. You pay your customer service representatives to interact with your customers every day, but do you train them on how to do this well? Many managers make the mistake of thinking the interpersonal communication comes easy to everyone on their front line, but some reps may need more assistance in this area than others.

Customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent.

New Agents should be properly educated

Your new hires should have a comprehensive understanding of your business, product and call center operations. They should also be provided information about company culture, mission, core values and vision and understand their role in achieving business goals. With this understanding, your agents will be more prepared to interact with customers in a manner that is consistent with your business values.

Give your customers a way to provide feedback

No matter how proactive you are, you’ll never be able to get in front of every customer issue. To make sure you learn about the good, the bad, and the ugly experience your customers have, create an easily accessible way for customers to give feedback.

Whether it’s a phone survey at the end of a service call, an email survey sent directly from your CRM tool, or a form on the “Contact Us” page of your website, creating a means for customers to give feedback makes it easier for you to learn what needs improvement. It also helps keep unhappy customers from voicing their displeasure on highly visible places like your social media pages.

Keep Customers Up to Date

Engaging customers means notifying them of policy changes or upcoming promotions that may be relevant to them. It means treating your customers more like a partner in your business, rather than someone who must be serviced every time they walk through your door. Your front line reps are the perfect place to begin educating and updating your customers on information about your company that specifically applies to them.

Raise your customer interactions to the next level, and you transform merely satisfied customers into loyal, engaged clients. Those contact points make all the difference in keeping your client base coming back to your business over and over again.

Why Prospect’s Don’t Convert into Customers

Why Prospect's Don't Convert into Customers

Marketers have spent almost their entire budget chasing new prospects. Years ago, when sales staffs were large and competition well-known, the answer was easy. Turn leads over to Sales and let them do their jobs. Today, lean sales departments have bumped into tight marketing budgets and the constant search for ROI has moved the prime target from prospects to customers. Advancements in technology have played a large role. It is only in the last five to six years that most marketers have been able to affordable approach prospects with the kind of personal attention approaching that offered by professional salespeople.

There are many reasons why your prospect’s don’t convert into Customers some of them are as follows.

Not able to Engage Customers

The most important thing in any sales process is to engage your Customers and if you are not able to do it it’s your Biggest drawback. To progress through the marketing funnel, prospects need a reason to move. Since at this stage prospects are still not ready to make a large commitment, tools that service their informational needs tend to work best. Getting prospects to declare what they are really looking for will help you serve them with more meaningful communications.

Socially Inactive

If you are not Socially active this will also be a negative point you should always be in touch of your Customers. You can wow customers with content, woo them by demonstrating how much you care, or whisk them away with an anti-social stance. Prospects expect your company to express interest in them with ongoing interaction via social media.

Unsearchable

If your site is rich with resources, it’s risky to ask visitors to scour through the pages to find what they seek. Put a simple search field on your homepage and use content filters where they’ll help speed access to the content prospects might want. Understand the segments and persona you serve and place obvious signposts where they will help direct traffic. What’s more, allow visitors to qualify themselves so specific segments of your potential customer base can be addressed more personally and as pragmatically as possible.

Irregular Follow Ups

If you don’t follow up your Customers properly then your prospects will never convert into Customers. In today’s dynamic marketplace, businesses are constantly developing new and innovative ways to serve their customers and attract prospects. It has become crucial to continuously be in touch with your current and prospective customers to build strong and trusting relationships with them.

Here are some reasons why your Prospects does not Convert into your Customers.You should always keep this thing in mind before you focus on other things.

Improve your Customer relation with Call Routing

Improve your Customer relation with Call Routing

There have been significant advancements in telecommunication technology with a wide range of sophisticated telephone systems with incredible features available. Time of day routing enables you to route calls based on your business hours. Numerous contact centers and large organizations are now introducing cloud routing, which is a routing platform that designates certain calls to specific call centers; cloud routing eliminates the problems that come with allocating calls to multiple call centers.

Improve performance, increase productivity, lower costs: business drivers that should make any business decision-maker take notice. If you’re a business decision maker, you might consider taking notice of Interaction Routing, a network-based call-center routing solution that can help you improve customer sales and service with state-of-the-art multi-channel contact-center routing and reporting capabilities.

Call routing takes the routing process beyond the basic caller data received through the phone lines. Instead, companies can now collect a wide range of information on their customers, from sales history to demographics that can help them with up-selling, customer retention and overall service quality.
Some of the benefits of this type of call routing system include:

  • Improved prioritization of calls, so customers get to the department they need more efficiently
  • Showing warnings to agents before the call is taken, so agents are prepared for the content of the call
  • Enhanced analytics that make it easy to see how the current call routing system is impacting customer retention

In addition to improved customer service, advanced call routing can also be used as a sales tool for up-selling the right products and services to customers that call in with questions or concerns.
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Call routing is a necessary evil for most customer service departments, but it does not have to be a source of frustration for your service team and your customers. With the right strategies and software, your call routing system can actually enhance your customer’s’ service experience.

If you have a team of agents, calls can be directed to different team members depending on their availability. During peak hours when your office receives maximum incoming calls, the calls can be routed to hunt groups to distribute the calls evenly amongst employees present at that time of day. Time of day routing has the potential to significantly improve customer experience due to a reduction in the number of missed calls. In turn, this will boost your image and portray your business as a professional one where customers will be willing to do business with you when they know you can be reached no matter what time of the day.

Want to make your Customers feels great

Want to make your Customers feels great

Nurturing relationships with your customers is a crucial part of growing a successful business. In this age of automation and innovation, caring for your customers has never been more important. Making your customers feel important is a tremendous step in building customer loyalty. How do you know what customers want in order to feel important? While each individual is different, there are six definitive ways you can make your customers feel important every time they interact with your business.

If your customer service representatives are unsure how to make your customers feel more comfortable with your company, we have six tips to get them started.

Genuinely Interact

Talk to your customers as you would in person, not like you would in a press release. Happy customers who get their issue resolved tell 4 to 6 people about their experience. So that’s a way to significantly influence the word of mouth about your business. Address your customers by name, and tell them your name at the very beginning of your interaction.

Respect Your Customers

Keeping your patience is key to giving your customer the time to air out their issue. And, in turn, it creates the opportunity for you to help resolve the issue and make them comfortable. The more comfortable the customer is the more likely they’ll share valuable feedback that can help prevent similar issues from occurring again in the future.

Always Listen

When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood of your organization, and not dealing with the reasonable requests could cause backlash.

Build Trust

No matter your size, keep your customers in the know when it comes to positive and negatives changes to your products and services that affect them. It’s crucial to tread lightly when making changes to your products and services because your customers have become accustomed to what you’ve already got.

Follow Up on Promises

Manage the expectations of your customers to ensure realistic goals are set and can be met. By remaining consistent in your messaging, your customers will learn what they should expect from you in the future.

Making customers feel important also means that you anticipate their needs. Think ahead of your customers. Know what your returning customers need are and be ready to meet them. Though you may not know all the needs of new customers, try your best to read them and anticipate what they may need. Do not be afraid to ask what else you can do to make them happier. Always say “Thank You”. Valued customers are your loyal customers. Make the effort to make them feel important. With each positive impact you make on a customer, you will be rewarded – not only with their business, but by referrals and a reputation that precedes you.

Characteristics of a good Customer Support Executive

Characteristics of a good customer support executive

When it comes to providing the best possible service to your customers, the people you hire will make all the difference. Many customer service managers make the mistake of hiring new reps without much discernment and end up with a staff that is just “doing a job” rather than serving the customers.

There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

To ensure you get the best possible people for your customer service positions, we have some basic skills your customer service employees cannot be without.

Clear Communication

In addition to good listening skills, customer service representatives must have the ability to communicate thoughts and information clearly and concisely. Customer service staff may need to communicate with customers through a variety of venues: in person, on the phone and through email or written correspondence. It is very important that the people who come in contact with your customers daily are able to convey your policies and products to customers efficiently and accurately.

Active Listener

Customer service representatives need to be able to listen to a customer’s problem, accurately assess the issue and find the best possible solution. Good listeners typically make some of the best customer service employees because they are most likely to understand what a customer needs quickly and accurately.

Patience

Patience, as they say, is a virtue, and one that anyone that deals with customer service issues must have. Managing one customer’s question while simultaneously responding to another via email can be enough to make most throw down their headsets and never look back. Handling customers with care is a special and important quality to have regardless of your role.

Expediency

The faster you resolve a problem, the happier your client will be and the lower the cost per call will be. And while you shouldn’t rush through a customer’s problem, there should be a level of efficiency to quickly get to the root of the issue by determining the best solution.

Be sure that everyone on your team is familiar with the company’s customer service policies and automate what can be automated.

Thirst for Improvement

We all can get the tendency to be complacent when we do the same job over and over. You want your employees to be hungry and step up their game helping customers. Do your part by offering training, resources, and incentives to help with customer service.

Creative Mind

The best customer service rep’s always have a creative solution to the toughest problems in their back pocket. Irritated customers, no-show products, slow-going troubleshooting… all of these tough situations call for creative solutions from time to time. Being able to come up with a creative solution that will satisfy a customer, while costing the company as little as possible, makes the difference between a good service rep and a great one.

Stay Positive

When dealing with a difficult customer, it can be challenging to stay positive. But it is an absolute must for good customer service representatives. You can also remind yourself that the person on the other side of the phone isn’t actually upset with you. They’re upset with the company or brand that you represent.  Instead, smile, stay upbeat and remind yourself that you’re there to serve the customers and make them as happy as possible.

Is your Business launched then what next?

Is your Business launched then what next?

Many people believe starting a business is a mysterious process. They know they want to start a business. Starting a business is a big deal. Given how much is at stake, it’s not a decision to undertake lightly. After you have successfully launched its not the time to get relaxed. There is a lot of work you have to do to ensure your business launch is set up for its best chance at success. You need to work more hard and implement whatever strategies you have planned for the business. Apart from the usual marketing strategies/tools that every entrepreneur would consider, here’s what you should try next on your mission to create a successful brand.

Double-check your preparations

You have planned everything about your new product or services and you do also have a plan how to present it in front of your consumers. But you need to re check everything your plan for the business launch. Do you need any changes in your website considering both appearance and functions. Is the business ready to fulfill multiple orders in a timely fashion.

It’s better usually to wait until your business is ready rather than figuring it out as you go and running the risk of offering a bad product or services.

Hear Your Customers

Your Business totally depends on your Customers. Your business can smartly dominate the existing competition in the market with ‘reciprocal’ customer loyalty,  a premium relationship established to benefit the brand and the consumer. Being the ‘new’ face in the market, your brand needs to go street-smart; follow your customers wherever they go; even your happiest customers will need a push every now and then, but the good news is – they’ll soon become incredible brand.

Analyzing Your Competitors

The competitive analysis is a statement of the business strategy and how it relates to the competition. The purpose of the competitive analysis is to determine the strengths and weaknesses of the competitors within your market, strategies that will provide you with a distinct advantage, the barriers that can be developed in order to prevent competition from entering your market, and any weaknesses that can be exploited within the product development cycle.

Adopt Cloud Telephony

There are many reasons why an enterprise might want to adopt cloud computing.With cloud telephony, small companies and start up companies see savings, while larger companies see mounting costs over a long life cycle. But cloud agility is appealing. Establishing healthy communications system will help customers feel like they really have a voice. Ensure your business makes the most of cloud communications to project customer centricity and enhance your brand’s professional outlook.

Replace your traditional systems with cost-effective cloud communications to streamline inbound and outbound calls and you will never miss a business call, seamlessly integrate with your CRM, leverage your brand image, facilitate personalized interaction and spark customer engagement to create an overall buzz, generate more leads and be the brand your customers ever wanted.

 

How to convert your Prospective Customers Into Client

How to convert your Prospective Customers Into Client

Firstly let me explain what is Prospective Customers .Someone who is not yet a customer, but who has the potential of becoming one. If you own a candy store and a child walks in, but has not yet made a purchase, they are a prospective customer and if child purchases a Candy then he will become your Customer. Despite being able to have tens of thousands of connections via social media, email, and blogs, the importance of building relationships has never been more important. Why? Because connections in and of themselves do not make your cash register ring. However, when you cultivate connections, you can build real relationships, and you can turn a prospect into a long-term customer. Here’s how to convert your prospect into Customer.

Ask Questions

When you ask a question it requires your prospect to reply. Try something along the lines of, “It has been over a week since we have heard from you. Have you had a chance to go over the materials and make a decision?” This is a good way to apply the pressure while also opening up the dialogue to discover questions or concerns the prospect might have.

Quick follow-up

Often times a simple follow-up email or phone call asking your prospects if they have any additional questions will get them back into purchase mode. This is a great way to quickly convert them into a customer before too much time passes.

All of the leads that your company generates through your website should be immediately contacted and you should also follow up with them and after a couple of days later, offering to answer any questions that they might have.

Listen to Your Prospects

Listening is more than hearing. If your prospect tells you that she needs something more from you, think about how you can meet that need. Of course, not everyone is reasonable, but don’t reject requests out of habit because you’ll miss an opportunity to bring more value to your audience.

Solve Problems

Prospects don’t care about how amazing your product is. What they need is to solve a problem. Be clear with your prospect about how your products or services can help her. If you provide an easy solution, right when she is feeling pain, she’ll be an instant convert.

Interact on Social Media

While social media may feel like broadcasting to an empty theater, it becomes more of a conversation once you build your following. When someone comments on your updates, acknowledge it. Depending on the social site, you may even look for people who discuss issues related to your product and dive into the conversation in a meaningful way. Remember, only comment if you can help.
All of these practices, in their essence, help you earn your prospect’s trust. When someone who trusts you becomes a customer they will stick with you over time. You build relationships through repeated actions, and living your brand promise. When you continuously demonstrate your trustworthiness, your customers will depend on you and refer you to others.

Why managing call is the best way to satisfy your Customers

Why managing call is the best way to satisfy your Customers

The most important thing any business need is customer’s satisfaction and if you are running a business obviously you need to interact with your Customers and for that the first thing you need is managing calls . It seriously doesn’t matter what product you are selling if you cannot deal with your Customer’s properly or provide them a proper satisfaction through interaction.

Customers expect a high level of service. Regardless of the quality of the product or service you provide, they will not stay loyal to you on a long-term basis unless you treat them properly before, during and after a sale.

You need to know how to communicate with your Customers how effectively you respond to their demands and how you gather and act on their feedback.

Communicate with your Customers

The best way to satisfy your Customers is to communicate with them and listen to their queries and solve it. The most important objective is to keep your Customers involved and satisfied. Regular interaction with your customers will help build trust and loyalty. If your customers believe that you are communicating with them openly, they will feel their relationship with you is one of mutual trust. Ensure your whole business is focused on meeting customers’ needs. Respond to customer contact quickly and efficiently. This will make them feel their feedback is appreciated and acted upon. Remember that it is easier and more cost effective to retain existing customers than it is to sell to new ones. So, it’s necessary to maintain positive relationship with your old clients.

Tele Executives should be trained

The Tele Executive Staff or the staff who is regularly in contact with the Customers should be properly trained. These staff are the face of your business and they portrait a professional image of your Company in front of others. Training for all staff is necessary. Ensure they know why they are doing their particular job and how it will affect the customer if they do not do it properly. Involving everyone in the business helps them to understand your aims and objectives, also keeping them up to date with customer needs and changing demands.You should encourage your staff to support one another and to work together to meet customer needs.

Take Customers Feedback

So you’ve done everything possible to satisfy your customers. You’ve exerted all efforts to better your products and customer service. You treat customers like kings and queens, and provide everything to match their wants and needs all the time.The first step to fully understand a customer’s perception of your brand is by asking them directly, and the best way to get “the voice of the customer” is through customer feedback.Customers are the most important stakeholders of every business. That’s why it is important to hear their feedback. But collecting customer feedback is just the first step to ensuring a successful customer experience. It’s what you do with the feedback that truly matters.

Market Evaluation of Toll Free Numbers

Market-evaluation-of-toll-free-numbers-Ziffy(1)

There is much buzz around the advantages of toll free 1800 numbers but are they really important to survive the corporate strangling? Have you ever come across any advertisement on print or electronic media that mentions toll free number? If not, just imagine a situation when you are hungry, cannot go out and come across an advertisement of a food joint mentioning a toll free number. Without thinking any further, you call on that number, don’t you? This is how your customers also think and tempted to call you when they see a toll free number of your product or service.

Now How the Marketing Survey Goes?

All the marketing surveys conducted so far have established the fact that businesses not using this technology lose prospective customers and business eventually. Marketing professionals all across the world are convinced about the fact that toll free numbers are bringing in 30% more orders than the conventional advertising methods actually do. Apart from that, statistics have shown that the product return rates also go down sharply. This is due to the simple reason. Customers tend to call you more because they are exempted from charges and hence their problems are actually resolved before they buy.

How the Productivity of These Numbers Can be Improved Further:

As per a recently conducted survey, people are motivated to respond on toll free numbers. However, purchasing alpha-numeric numbers can enhance their productivity further as these numbers spell your business and make people recognize your business via your toll free number. For example, if you own a fast food centre and have purchased a vanity toll free number by the name of 1800-Best-Fast-Food, or 1800-Your Company name, think of the booming business you may get! So the vanity toll free numbers are no lesser than a boon to your business.

The More You Expose them, the More You Would be Benefited:

To get the optimum benefit of toll free numbers you own you need to bring it to the notice of public at large. To get the maximum exposure of these numbers, you can print them on pamphlets, brochures and business cards.

Go toll free and let your prospective customers smell the air professionalism!