How Missed Call Impacts Business

What do you think makes the pillar for your business growth? The obvious responses hitting to my ears are the market, the customers and the modern technology. But, what else do you find is important to be extraordinary? Look closely to the business equation and you will find calls and missed calls received play a significant role in attracting those audience who are inclined to your services or products for some logical reasons.

Overall Scenario of Missed Calls

No matter whether you are a global player or mom-and-pop, your consumers believe that you have a good command over whatever you sell and also, you can provide them with a feasible solution for any of their problems. But, leaving calls unanswered mold their mindset to that the problems will remain on the table.

Actual Situation:

The obvious cases are described below:

  • The caller calls and call rings until the customer loses all his interest or disconnect the call.
  • The caller is asked to make a call back at a later time.
  • Voicemail service is just another way of irritating customers.

Reasons of the above situation

While there are numerous reasons, the basic ones are mentioned below:

  • Meagre staff to respond calls.
  • Existing staff busy in other business activities.
  • Calls are being received after working hours.
  • No priority to phone-based services.

Missed Call Cost

Have a look below and get an idea how missed calls impact.

  • Digitalization has overtaken the phone call system – is a myth. In today’s competitive business world about 87% serious enquiries are still received through phones. The caller assumes that his issues will get resolved calling the given number but ignoring such essential task can introduce a fair loss into the business.
  • 92% of callers will never call you back after giving full rings. The callers on the other side might have your potential customers and they might have called you to make huge booking. Missing out on such considerable conversion harm your business largely.
  • 63% of your customers will support your rivals when not entertained seriously. It is natural if your business has not good customer service, even your potential consumer will be reluctant for using your services anymore. And, they will start doing business with your competitors. So, it is advised to respond all calls seriously and no call should be left unanswered.

Not answering to the customer calls is a bad signal to the business

It is fair enough that we are living in a digital era and hence, we are expected to resolve our issues through email or other social media methods. But studies show, phone system is the first way that clicks on each mind when some confusion to be settled comes on the way. Chat is chat and it can never replace the phone call method. Chat is good for entertainment but on serious issues people believe on tone instead of content. It gives an entirely different experience to the customers when they get a chance to communicate with a live executive of your company and somewhere this process reinforces the credibility of the organization in a few minutes as emails are considered inhuman.

Nobody has enough time that they call to a particular business for more than twice. If you are not interested in expanding your business, how can your prospects trust you then? So, focus on each call and never show an ignorant attitude while responding to the cal.

‘Missed Calls’ – Not A Problem

Phone call system setup is a heavy investment – is a misconception. Don’t you think, you must have a detailed data of all the received calls – missed an entertained so you can figure out all the data that can benefit the business somehow. The toll free, IVR services are such facilities that help businesses to keep all record at one place so access and operation both can be done effortlessly.

The obvious solution that a business very often receives is to hire more professionals so all calls could be answered properly and timely. But, in the cut edge competitive world where a single employee completes the tasks of 2-4 workers, do you think more than a limited hiring is possible? Of course, no. So, switching to the Toll free system is a great choice so all call management can be done accurately. Also, the whole setup doesn’t cost you much.

Hence, each call should be entertained as opportunity and any sort of casual attitude would assuredly take you in deep loss.

5 Ways To Leverage Cloud Telephony For Your Business

Cloud Computing is spreading in the economy and can be boon to your business if you use in the right way. Many businesses are adopting cloud telephony and about 50% of business decision makers say that cloud lets them be agiler in their business. Cloud Computing lets their business meet the ups and down business needs.

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers and users that are using your product, it becomes easy for you to connect to the world.

I want to throw some light on ‘The Hartford’ Company and how Cloud Telephony helped them grow!

The Hartford is a very established company of United States based on investment and insurance  and is a part of the Fortune 500 list. The company is transforming its IT services it delivers by implementing a new infrastructure that includes a private cloud. The company focuses on growing its group benefits, mutual funds, property, and casualty business. The cloud computing helps business to foster the productivity of business and bring technology to market faster.

Cloud telephony has made various business recover their losses and it definitely acts as an asset to the business. Below are 5 ways which you can also leverage this technology.

  1. Better customer assistance

Your customers are the core of your business. They just want that they should be treated well and so do the cloud telephony helps in making this true. They come from multiple locations and whenever they make a call they need proper assistance with full support, what this cloud telephony makes it possible for you. Your executive might be busy sometimes and not able to attend the call which makes the customer feel dissatisfied and they may not like your support facility.

If you make them assure that you are always there, then surely it will help you in recovering them back.

  1. Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens that you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues like call volumes, the time taken while in the call, the number of missed call etc.  

  1. Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

  1. Helps in expansion plans

Being in a business, you want to rise and scale up in the market and this does not happen without happy customers. Switching to cloud telephony will make it easy for you to reach out your plans and aim to expand your business. Whenever you make a call, it will not cost you much and allow you to add, delete, modify a number of users easily with just a few clicks of the mouse. You are able to reach out a number of people and will have the freedom to make more calls.

  1. Major game changer in innovation and technology

No matter what company you are in, you cannot survive without technology. Cloud telephony in a business is definitely a boon and can act as a huge game changer for your business. With the above points discussed, it definitely makes it necessary for to have cloud telephony for your business.

From everything going to technology, from smartphones and tablets to mobile application and cloud telephony your business must have it all to sustain in the market.

Know Who is Interested in Your Products Through Missed Call Service

People nowadays are very much conscious about each notification popping up on their mobile phones. The MCA (Missed Call Alert) is being used frequently, so, in the case of mobile switch off, missed call notification can be collected. It saves us from missing out on important phone calls.

Do you know, this technology is very much helpful in branding your business too?

Yes, With the help of Missed Call Service, you can get the list of persons who take interest in your product or services. The missed call service is an automated web based service that gives real-time notification alert of each call on landline, mobile or toll-free number. It is a very cost effective marketing tool to promote your business. Apart from business branding the tool helps in lead generation, online or offline registrations and retrieving passwords too.

The process of this service is- when a customer makes a call on the given number, the call gets rejected automatically and all the essential details of the customer like name, mobile number or any important query are saved and thereafter the whole information is pushed to the database for future purpose.

Providing 24/7 human service facility for each call is not possible in common practice as an executive needs some amount of time for his personal activities. This might arise a situation when you can miss out on your potential customer. Therefore, a system is required which can provide round the clock service with its virtual presence.

The missed call facility enables people to make a call any time whether it is morning or late night. All the calls will be responded later once the executive goes through the database.

With the help of this web-based service, you show value to your customers and make them feel how important they are, and provide them with the best and satisfactory solution.

In general, people get free at night when companies are supposed to be closed. Since this is the time when people get free from their all day long busy schedule and collect the information with the help of internet. Now think! What if your service is not able to resolve their queries then? Won’t it be a big loss for you?

To avoid such situation to come, only automation can help you perfectly. An automated system will save all prospects’ details at a place, where you can access from and interact with them accordingly in order to satisfy the customers.

With the help of this service, you can make a persistent interaction with your customers and flourish your business as their suggestions and requirement both are important to you. For survey or voting purposes, it is a very helpful tool as it accumulates all the essential data regarding customer details and their queries. This authentic data contributes largely in business model optimization.

Hence, it is clear that incorporating missed call service in your business is an intelligent decision and brings benefits to the organization. Read more….

Missed Calls means Opportunity

Missed Calls means Opportunity

Every organization is in search of Opportunity but sometimes you have an opportunity in front of you and you miss it. Opportunity will never knock your door and say i am here you need to search opportunity every time. Missed call is one way to search opportunity. Missed Call Service has become an effective way to engage and involve customers by any brand/business. The missed call service is targeted and a cost effective means for businesses to reach out to its target audience. The target audience could be in regions where Internet penetration is low or when you want to give a call to action to an online customer who needs to engage with you offline.

Missed calls are a grand way to keep them happy and offer your services, at the same time. Miss calls service is unique service to get leads from the client.The missed call number is 24×7 activated so customer if calls at late night or early morning you will never missed them. Missed Call service is a completely automated web based application enables you to get the real time notifications of all calls on your dedicated Mobile/Land Phone/Toll Free Number.

Lead Capture – Marketers who advertise across mediums still find a challenge to judge ROI’s. Missed calls help to capture 100% of the leads coming from across different mediums which allow businesses to make strategic and cost effective decisions.

Feedbacks- Businesses can get real time feedback on customer experience on service/product and if required.

Content on Demand – Bring content on demand to users on information like help material, new offers, new products etc.

Missed call services are key players in integrating customer database along with a variety of utilities including opt in & opt out services, survey polls and many more. This feature provides smart data collection from customers with ease of use as the customers carry no cost of the enrollment process. The prominent utility of missed call service is the speedy acquisition of customer details with a fully automated new age mechanism.

Missed Call Service has become an effective way to engage and involve customers by any brand/business. The missed call service is targeted and a cost effective means for businesses to reach out to its target audience. The target audience could be in regions where Internet penetration is low or when you want to give a call to action to an online customer who needs to engage with you offline.

 

5 Important Benefits of Missed Call Service That You Do Not Know!

Missed-Call-Ziffy

Do not lose even a single lead just because your agents and customers are busy!

Success of your business largely depends on consistent and hassle-free communication with your customers. Missed call alert service is the shortest route to reach the service you are looking for and hence it has become indispensable for businesses these days. Given here are the five aspects of missed call alert service which you are unaware of. Let us have a quick look.

GET YOUR CUSTOMERS CONNECTED

Whether you are a beginner or a mastered entrepreneur, your subscribers are important for the success of your business. New customers help your business flourish and missed call alert service is the easiest way to connect with your customers. Some other great ways to stay connected with your customers are:

  • Lead Generation
  • User Registration
  • Coupons delivery

MAKE THEM SUBSCRIBE YOU HELPS IN SURVEYS, VOTING AND CAMPAIGNING

The second vital step after getting connected with your customers is subscription. As per a recent survey conducted, mobile phone subscribers have reached 976 million and continue to grow further. Incredible though it may sound but yes! engagement level goes up to almost 10 times with missed call services. Here are the option you can offer to your customers to subscribe through missed call service.

  • Query call
  • Call to subscribe
  • subscription verification call

GET QUALITY CUSTOMERS BY VERIFYING

Quality of customers matters more than just quantity. Isn’t it? So verification is needed to get quality customers whether you have off line or on line business. With the help of missed call verification at the neck of your verification system, you are able to keep the garbage out of your business.

HELPS IN SURVEYS, VOTING AND CAMPAIGNING:

Companies keep on conducting surveys from time to time. Missed call alert service is the best and the easiest way to encourage more and more people participate because it does not comprise the tedious process of filling forms.

FOR GETTING FEEDBACK:

If you focus on pre-sales service only, your business tends to fail. To fix the shortcomings of the business, you need to identify them first. With the help of missed call alert service, you can get the feedback of your customers and know what actually they require and demand.

Needless to say, your customers maintain a hectic schedule and at that time completing tons of formalities or indulging in long conversations keep them at bay. Missed call service is the shortest, easiest and the most convenient path for them to reach you. So, be wise, think smart, grab maximum customers in just a ring and come out to be a winner.

How Missed Call Alert Service Helps You Generate More Leads?

Grab-Your-Subscribers-Ziffy-Blog

To put it in the simple terms, the Missed Call Alert (MCA) service is used by the subscribers to get notified for all the calls they miss when they are unreachable. With the help of call logging and notification system, they are informed about the parties which have called them when they were not reachable. To know, how missed call alert can make you a smart marketer, read here

Buy Missed Call Number @ Rs 300 And Handle Your Leads Properly

Missed Call NumberToll-Free Missed Call Numbers let you handle each and every lead properly at your own convenience.

Missed Call Numbers allows you to capture a burst of leads in very short time (for example when a radio campaign is running or news paper ad was published), which can be dealt later as per convenience of tele-marketing executive or the sales team.

On every missed call you can program a response e.g.

  • Auto-Call back on missed call to the caller.
  • SMS acknowledgemet on missed call e.g. sending discount coupon.
  • API hit to CRM or Web app for mobile number verification or database building.

Missed calls can be received either on a 10-digit mobile number like 09598780001 or on a 1800 number series. In both the cases these calls will be free for the caller and very little needs to be paid by the called party, generally 1 paise per missed call.

To know more click here

 

Missed Call Service with IVR (New Launch)

Missed Call Service with IVR

Missed Call Service (or CBS as we call) is nothing new and in India it is used on daily basis from kids to elders equally. It is also the easiest way to capture leads from the masses as 1. there is no cost involved (i.e. it is toll-free) and 2. any body can use it as dialling is most basic function of any phone.

Till now Missed call service is speech less i.e. one would dial a number, after one ring call will get disconnected and the caller will get an SMS acknowledging his input but it was still very boring and non-interactive.

As usual we were not satisfied with the decade old technology and keep working on it to improve it till we got some breakthrough. Yes, and we did that…

We have finally added the voice to old, boring missed call service provided by our competitors.

You got that right :). We have added voice on this missed call service so that instead of just hanging up the call, we first play an audio prompt like “Thanks for calling, we will get back to you soon.” and only then hangs up the call, which acknowledges the callers that their input has been received.

Want to try a demo? Dial 09598780001

For more details feel free to contact us through iWant 

Launching Toll Free 1800 IVR Call Back Service

We are proud to launch yet another toll-free product, which will save your significant costs and still provide toll-free 1800 number flavour to your customers.

How it will work:

We will setup an IVR on 1800 Number. Customer listen to the IVR and press 1. Once the customer press 1 his call will be disconnected and details will be sent to the business owner through e-mail and via PushAlert (android) app as well as on the CRM panel.

No call forwarding will be allowed on this service.

Monthly Rental: Rs 799/-
Security: Rs 2200
Term: 6 Months, Setup: Rs 2000
Term: 12 Months, Setup: Rs 1000 (Rs 1000 discount)
Incoming Call Rate: 1.25
Call Forwarding: No
IVR: Yes (only 1 level)
Service Type: Toll-Free 1800

Service tax (12.36%) and bank charges (Rs 120) will be extra.

For more details please contact from http://www.ziffy.in/contactus.asp

Cloud Telephony – What it is? Why do you need it?

Similar to cloud computing, cloud telephony also provides distributed resource management over the Internet i.e. without having any infrastructure at the business premises infrastructure will be hosted on the internet. Tasks like managing infrastructure, upgrading and downgrading of resources will be done on the fly as per the requirement of the business.

End users access cloud based applications through a web browser or a lightweight desktop or mobile app while the business software and data are stored on servers at a remote location. Proponents claim that cloud telephony allows enterprises to get their telecom infrastructure up and running faster, with improved manageability and less maintenance, and enables IT to more rapidly adjust resources to meet fluctuating and unpredictable business demand

Cloud computing relies on sharing of resources to achieve coherence and economies of scale similar to utility (like the electricity grid) over a network (typically the Internet). At the foundation of cloud telephony is the broader concept of converged infrastructure and shared services.

Why do you need it?

If your answer is YES to any of the following questions than you need a cloud based telephony system.

1. Do you want to serve your customers 24×7?
2. Does every call from your customer worth something to you?
3. Do you want to greet your callers with automated voice?
4. Do you want to log each and every call for future reference?
5. Do you have multiple call attendants to handle your incoming calls?
6. Do you want to save money on infrastructure?
7. Does managing infrastructure, false billing by operators and fear of bill shock gives you nightmares?
8. Do you want your telecom service up and running in few minutes?