Qualities which a Salesperson should have

Qualities which a Salesperson should have

So, what does it take to be a successful salesperson?  Some experts believe that a person’s attitudes, personality, and work methods together classified as their “approach to work” are virtually the entire basis for professional success. Common sense dictates that a person’s approach to work plays an important role in their performance on the job. By the very nature of the work itself, successful salespeople possess a unique set of personality attributes that enable them to succeed.  Mediocre sales performance cannot be disguised as a salesperson’s success or failure is revealed immediately by the bottom line results. It takes a special kind of individual to succeed in sales.

Empathy

Empathy is the ability to identify with customers, to feel what they are feeling and make customers feel respected.  Empathy is NOT sympathy, which involves a feeling of loyalty with another individual.  It is more than understanding their concerns from an objective standpoint.  A salesperson showing empathy can gain trust and establish rapport with customers by being on their side and not appearing judgmental.  Empathy allows the salesperson to read the customers, show concern, and clearly demonstrate his or her interest in providing a proper solution.

Good Listener

When you listen to your clients/customers, you find out what they want and need, and how to make that happen. If you don’t know exactly how to make happen what your client has asked for, be absolutely sure that there is a way. You just haven’t found it, yet.

Great salespeople ask quality questions

The best sales people ask their clients and prospects plenty of quality questions to fully determine their situation and buying needs. They know that the most effective way to present their product or service is to uncover their customer’s goals, objectives, concerns and hesitations. This allows them to effectively discuss the features and benefits of their product and service that most relate to each customer.

Focus

A person with focus is internally driven to accomplish goals and can stay attentive to one topic.  Focused individuals are more demanding of themselves than other people and they are self-motivated.  They are able to organize themselves and recognize what needs to be done in order to achieve their goals. In a salesperson, focus produces best results when it is balanced with empathy.  You then see a person who listens and identifies with the customer while keeping focused on set goals, and who is able to translate these goals into solutions for the customer.

Protect Your Business with Cloud Telephony

Protect Your Business with Cloud Telephony

Cloud Telephony means, you do not have to deal with telephony jargons, knowledge of how telephone works as long as you know what you want your telephone to do! Big data is now the key to business success. Businesses have to dig into the data very carefully to be able to stay healthy in the market. An entity working upon sensitive data should stay up-to-date with industry trends and always available to the required resources. As the importance and quantity of the data grew, the probability of data loss raised exponentially.

Moving cloud communications is actively helping companies to grow faster and gain competitive advantage in their respective markets. It enables increased control and scalability of communications, the ability to deliver superior customer service and a healthier cash flow.

Protection from Environmental Issue

Flood, fire or any kind of power outage can happen anytime. You need a telephony solution you can rely on and which will hold your business together during a difficult period, With Cloud Telephony solutions, all the critical elements are located physically on service providers’ network at different sites. This implies that critical functions such as voice mail, auto-attendant can be accessed from any remote location. If any serious environmental issue arises, phones can be connected to IP network from any remote location and business continues to stay normal.

Network Management

Ziffy offers you exhaustive network management that gives detailed documentation and helps to clearly understand network functioning which enables businesses to quickly resolve the issues. All hardware is maintained by the operator and there is a much lower amount of personnel needed to run the network. So, any kind of server failure or network issue can be easily identified and resolved.

Protecting Company’s Reputation

Business is all about how much trust is there between you and your client. Business clients, partners may lose trust in business if primary constraints are not met due to downtime. The organization may end up facing a lawsuit from unhappy customers. But Cloud Telephony solution enables businesses to access data in the cloud and ensures that reputation of the company is not degraded.

Businesses are shifting towards Cloud Telephony, proven by the fact that there were more hosted seats connected in the first half of 2016 than there were for the entirety of 2015. A cloud telephony system makes a business lean and helps them to refocus on the areas of core competence.

Call Routing with Toll Free Numbers

Call Routing with Toll Free Numbers

Call Routing enables you to direct incoming calls to your business to specified answer points. Call Routing can provide an increased level of customer service, and allow you to deal with calls in the most efficient way possible. The relationship you have with your customers is the foundation of success, therefore by focusing on call routing techniques like this, it is possible to manage thousands of calls continuously without compromising customer satisfaction. Call Routing can identify where callers are ringing from, and then make decisions on how to direct calls based on rules you have created for your business.

Routing menu options

You can also allow your customers to select where they want to be transferred to. If you set up a pre-recorded menu, the customer can then go directly to the appropriate answer point. This gives the customer more control over their communication and also makes your business seem more professional. It’s vital to ensure your customers have a smooth and seamless phone experience as the first point of contact with your business. A well tailored phone menu helps give them that experience.

No call disruptions

There is nothing worse than transferring customers to a line that is busy. With cloud routing, calls are spread evenly among the customer service department so that the chances of a customer being placed in a boundless queue is low. The cloud service guarantees business continuity and operates consistently 24*7.

Reduces Operating Cost

The call routing software is simple to install and the set up fees are minimal. You save a lot of money if you use Call routing feature with Toll Free Number and that money can then be freely invested into other company improvements.

Phone greeting

Another benefit of Call Routing is that you can customise multiple phone greetings for anyone contacting your business. This ensures your brand message comes out the way you want it to, every time. It also means their initial contact with your business is a professional one. You can be assured they’ll be experiencing a warm and inviting tone, as you’ll have control over the pre-recorded message.

Call Routing allows you to make the most of your incoming calls and maximise sales. Route calls based on your company’s business hours, automatically transfer callers to the nearest store, pre qualify leads or ensure that calls are always getting handled by the best call centre.

Extra features you get with Toll Free Numbers

Extra features you get with Toll Free Numbers

Communication with customers & prospects is the key for any business to take the lead. It is necessary to keep an easy way for customers to reach. Toll free number is used to engage customers & make it easier for them. They can reach you any time without being charged. This is the reason why marketers prefer toll free numbers. This is a valuable tool for businesses of all types. With tons of exceptional features, which comes free with our Toll Free 1800 number and 10-digit virtual mobile number you can offer your callers world class experience over the phone. Our features are designed keeping you and your business in mind.

Call Logs

You can view a complete record of incoming and outgoing business phone calls, including the name of the caller, the number or extension dialed, and the time, date, and duration of the call with the Call Log facility with Toll Free Numbers. Call Logs helps in Track expenses, transactions, billing, and other business metrics and search logs by date, date range, type of call (voice or fax), and whether the call was inbound or outbound.

Call Recording

Our Inbound Call Recording service can record any or all of your inbound calls so you can play them back and download them at anytime. Some businesses are required by law to record their inbound calls, but the service is also widely used by businesses and organizations of all types and sizes looking to monitor and improve call handling. When your calls come in, your callers will initially hear this: ‘Please hold while we connect your call, please note that this call is being recorded for training and monitoring purposes’. The call then carries on as normal, but the whole time both sides of the conversation are being recorded. As soon as you’re finished you can login to your account and review and download the call recording through your online web Panel.

CRM Panel

Customer relationship management (CRM) systems are designed to compile information on customers across different channels or points of contact between the customer and the company which could include the company’s website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer facing staff detailed information on customers’ personal information, purchase history, buying preferences and concerns.

Call Routing

When your customers are spread out all around, handling their inbound calls can be a logistical nightmare. It is crucial to be able to answer those calls quickly and efficiently. Call routing setup can be altered and modified at any time. If you experience high call volume, you can respond in an instant to ensure your customers are properly serviced. All routing to a single phone is one thing, but if you want true power at your fingertips, you cannot do better than multiple call routing paths. It is a quick and convenient way to ensure no customer ever gets left behind.

Call Alerts   

If you are busy and you  couldn’t attend the calls. Even don’t want to check CRM. You do don’t have to worry we will send you SMS, Email and App based push alerts for every call received or missed. So that you can call them back or can store their number for future reference. Our SMS services can be used for different purposes like to get the reviews, surveys, polling etc and cover various segments of any business for e.g. promotional activities, internal management, Alerts, updates etc.

IVR Widgets    

Interactive voice Response (IVR) is a technology that allows humans to interact with the computers using recorded voice . IVR allows customers to find answers to their own inquiries by speaking (using the company’s speech recognition software) or giving inputs via a telephone keypad. Customer calls in your company. Call is answered, not by conventional receptionist but by an electronic receptionist, an automatic attendant. The answer your customer gets is, “Welcome to ABC Company. Dial the extension number of the department or person you want to reach” by a recorded voice. And thus it goes on giving you options. A successful businessman is the one who reaches out to the audience, leaves a lasting impression and continues to engage customers and as your business is different why not present it in a different way to the audience.

Points to be kept in mind before starting a Business

Points to be kept in mind before starting a Business

When you’re looking to start a business, you should leverage your network in every possible way you possibly can. You can become a successful business owner. All it takes is an innovative product, service or idea. You should carefully research all the associated costs before beginning a new business venture.Starting a business is a multi-step process that can feel overwhelming when you’re on your own, but we’ll make it easy to stay organized and on track while you start your business and achieve success.  We’ve come up with a few actionable steps that you can take to get you headed in the right direction when it comes to starting a business.

Business Plan

A Business plan  is very important before starting a business. A business plan will help you figure out how much money you will need in order to get started; what needs to get done when, and where you are headed. In fact, the business plan does not have to be a formal document at all if you don’t need to present your plan to outsiders.Even if you do not think you need a business plan, you should go through the planning process anyway. The process of doing so will help to uncover any holes or areas that have you have not thought through well enough.

Getting Financed

Regardless of what start-up expenses you will incur in opening a new business, you will need some sort of initial financing until your business is able to produce a profit. There are a number of ways to obtain financing to cover initial start-up costs. You can obtain small business loans with low financing rates. Make sure you do your research on the types of loans that your business could be eligible for.

Saving money wherever possible

You should focus on saving money wherever possible. You may want the best of everything, but when you’re starting out it’s okay to buy secondhand. If you’re renting an office space, purchase used furniture and equipment. You can even use your expertise in your field to barter for services with other companies or individuals.

Focus On Brand Building

If you are launching a new business you always need to concentrate on building your brand so that people can know you and it is easy for you to achieve your ROI. Cloud telephony is one of the best way of Brand building. If you adopt IVR services it will cut your cost of keeping a full time receptionist also. IVR services is a feature which will help you in building your brand name by giving satisfaction to the Customers. A successful businessman is the one who reaches out to the audience, leaves a lasting impression and continues to engage customers and as your business is different why not present it in a different way to the audience.

How Cloud Telephony Helps Your Business?

How Cloud Telephony Helps Your Business?

While offering much more flexibility than a traditional phone system, Cloud Telephony is quick, easy, and affordable for any size business. Now a days Cloud Telephony is important for every Business. The main concern for businesses is how to retain existing customers and attract new customers? If you are a small business, then you have to opt a cost effective way. A toll free number is an effective and affordable tool which help you to attract potential customers.

Benefits Of Cloud Telephony that you cannot ignore

Building Brand Image

If you want to build a Brand Image of your Company then Cloud Telephony is the best solution. When a Customer calls and is greeted by a Virtual receptionist “Welcome to XYZ company” it gives a impact on the Customer’s mind and give your Company a Brand Image.

Virtual Receptionist Feature

When your Customers calls you the Call will be answered by a Virtual receptionist that means your Customer will have a communication with the Computer. Allowing your auto-receptionist to run the show is pretty simple. A lot of telephone calls that businesses receive are meant to inquire about common company information. This would include calls about services offered, hours of operation, or questions about a product or service.

Customer Satisfaction

Cloud based telephony systems are user flexible that means 24*7 the service will be available whenever a Customer calls the call will be answered by the virtual receptionist. It make it easy for your customers to reach you when they have any query. It shows that you care your customers. Providing a personal customer service makes a big difference and generates leads.

Portability

If you are planning to move your Business from one location to other. Toll free Number 1800 can be moved to any location with your business. The number is yours for as long as you want it, even if you change phone service providers. If you are having Toll Free Numbers you don’t need to worry before relocating your business.

Adopt Toll Free Number and build your Brand Image.

Why Is Toll Free Important For Call Center?

Why Is Toll Free Important For Call Center?

Having a toll free number is something to offer many advantages to small businesses and professionals throughout the country. Toll free numbers open many doors traditional local phone service cannot provide. The most important thing that a toll free telephone number provides is making your company more accessible to clients, potential clients, employees, and business associates. A toll free number will enhance your business’s image. It will show that you are a successful, professional company, and wide reaching company. Toll free numbers are an important part of successful call centers. The call center toll-free number is usually bundled with powerful features that support inbound, outbound, and blended call centers.

A call center toll-free number provides benefits for the caller as well. As the most important advantage, prospective and current customers are able to call for free when dialing a toll-free number, while your business incurs the cost for them. Because the features behind a call center toll-free number increase efficiency and productivity within the call center, callers are experiencing better call center customer service and speedier results.

And moreover Toll Free numbers are easy to remember and with numbers easy to remember and at no charge to the customer, toll-free numbers allow those who are interested in your commercial activities to reach out to you and access your corporate world and image, also reassuring customers that your company is open to addressing and responding to needs both in pre-sale and post-sale modes.

Toll Free Number comes with powerful features of Audio Conferencing and Call Recording .

There was a time when only advanced phones had the facility of conference calls. However, in the present times, we have come a long way from there. Today, everyone can make use of their phones, tablets and laptops in order to get the facility of conference calls.Toll free conference calling is like a cherry on the cake. It was not long ago when we had to pay monthly bill for the conference calls. People can now connect to a conference call without any need to pay the service providers.

Call recording is one of the standard features that most call center managers look for in a cloud call centers solution. A call center manager can review the calls between customers and call center agents to make sure the agent handled the situation properly. As a call center manager, you want to make sure that your cloud call center solution allows you to review calls live as well as after the agent has completed the call.

How Cloud Telephony Profits E-Commerce Industry

How Cloud Telephony Profits E-Commerce Industry

E-Commerce Sector , which started in India in the year 2002, with the start of IRCTC (Online Railway Ticket Booking System),has come a long way. E-commerce business is one place where most of the customers are acquired and maintained , without actually meeting their vendor in person. In such cases, every interaction counts in ensuring smooth customer experience. Especially since more and more customers are choosing to shop online because it is supposed to be convenient and hassle-free. It defeats their purpose, if their virtual transaction increases their stress levels instead. If you have an E-Commerce business, you’ve probably come across a few upset customers too. Read on to discover a few ways to help prevent this.

Free Calls Builds Confidence and Trust

If you are having an E-Commerce Company then the most important thing will be interaction with Customers through Free Calls people will be happy to call you because it will not charge anything for the Customers. Their virtual interaction with your business is based on trust – a trust that can easily be broken by a bad experience. Since there is no physical outlet where customers can meet with you face to face, many opt to resolve their issues or make inquiries over the phone. Giving customers access to your company is an excellent way to build their confidence.

Reduce Operational Cost

Organizations can reduce their operation cost by using Toll Free Numbers. There are also additional benefits which can be offered by Cloud Computing. For instance, start-ups can skip the hardware procurement and capital expenditure phase. They can start their business quickly. What‘s more, most of the Cloud providers will constantly update their software offering and adding new features.

Easier Management

If there are plenty of inbound calls and there is hardly any one to handle them, just imagine the business loss you will incur! If you have such a difficult time managing inbound calls, it is better to go toll free. You will never miss a single call as these numbers are made available with a lot of facilities like call logs, call recordings and missed call alert service. You can record the calls for the quality assurance also.

The term cloud computing is no longer an industry buzzword and signals a transformational shift in how business data and e-commerce applications will be stored, accessed, shared, and transacted online.  These days, toll free numbers are fairly inexpensive so money is less of a factor. So it really depends on your target audience and what you are trying to sell. Are your customers located close to your business geographically? Does selling your product require having a phone conversation with the customer? And if I talk about E-Commerce Companies there is a lot of interaction required with the customers. So, the best way to promote your business is use Toll Free Numbers.

 

Want to cut down your expenses using Conference Call

Toll Free Conferencing

When it comes to cutting costs, businesses like yours turn to Conference Calling. Conference calling is being used to reduce expenses like travel and saves time. Using Conference Calling can allow your employees more active time and will in turn potentially increase productivity. Use our Conference Calling product as a means to reach out to larger audiences who can participate, regardless of their location, without increased expenses for travel.

Conference calls are an easy way to get more than two people together over the phone. Join people together in few seconds all they need is a phone and a dial in number and you can discuss about any projects or any discussion on any topic which will save your time and money both.

Forget rising petrol prices, train fares and other transportation costs by eliminating the need to travel completely. Stay at the office and organize a conference call to save money and even reduce your carbon footprint.

Save Time

You won’t have to travel to that meeting across the country or get stuck in traffic traveling by car or bus to the other side of the city. Traffic will no longer waste your time, or that of the other attendees. Conference calls give you the flexibility to attend a meeting from wherever you want.

Save Money

How much money did you spend on traveling.  I’m not just talking about airplane and hotel costs. What about gas, mileage and parking, not to mention the cost of your time to get there? Add all that up and it will amount to one hefty bill. Conference calls can eliminate all this and your conference call can amount to just a fraction of the cost or even better it’s Free.

Conference Call With Toll Free Numbers

There was a time when only advanced phones had the facility of conference calls. It was just the three-way type of conferencing. However, in the present times, we have come a long way from there. Today, everyone can make use of their phones, tablets and laptops in order to get the facility of conference calls. Hosting, participating and setting up teleconferences have become absolutely easy nowadays. Toll free conference calling is like a cherry on the cake. It was not long ago when we had to pay monthly bill for the conference calls. People can now connect to a conference call without any need to pay the service providers. This has become possible through toll free conference calls. It has taken the world of business communication by storm as it helps in reducing the cost and time to a great extent and moreover Conferencing is absolutely FREE.

 

Toll Free Numbers 1800 Vs Local Numbers

Toll Free Numbers VS Local Numbers

Business phone number can be a local number or toll-free number or both. Decision depends on what is best suited for your business. Based upon your audience choice and business clients – you can choose the way to connect with your customers. Before proceeding with the measurement of pros and cons of local phone number and Toll Free Number choice, let us understand them better.

A toll free number is a number that allows your customers to call you with no charge to them and the owner of the number pays for the fees. Toll free numbers can be dialed directly to your business or personal telephone line.Toll free numbers are very common and have proven successful for businesses. Toll free service provides potential customers and others with a “free” and convenient way to contact businesses. Toll Free Numbers are easy to remember catchy for your businesses willing to build-up a stable international presence. It gives a unique and established image of your business which helps in creating a strong presence of your business.

Everyone in the business world understands the significance of getting closer to the customers. These Local numbers help businesses to establish local business presence and develop a more easy-to-reach image that gives a quick and angel turnaround for your business clients. The main feature (or drawback) of a local business number is that it betrays the size and scope of your business.

Local numbers have advantages for local advertising campaigns, and national toll free numbers are more prestigious for brand promotion. Through toll free numbers it will be easy for you to maintain Data and Call Records and will be easy for your Clients to Contact you because your Clients no need to pay anything for the Call. If you’re up against larger competitors or have plans to expand, you’re better off with the professional image and scalability of a toll free number.