Learn the Art of Winning Customer Loyalty with Toll Free Number Services!

Every business wants to build a strong customer base. And why not? A brand is as much bigger as the size of it’s loyal customers. But, it is mere ignorance to believe that brand building is restricted to advertising and marketing alone. Although,  marketing may give you recognition or wider exposure that increase your sales, but it can’t transform the perception of people regarding your business until and unless they are completely satisfied by their experience with a Business.

Providing a sound customer support system with the help of a Toll free number plays a meaty role to gain your customer’s loyalty.  Communication is one of the best traits of human being’s evolution and you can’t miss out on it.

Apple is a one such brand which has an incredibly loyal customers and when you ask them the reason, most of them are infatuated to the experience of using their services.

I remember one such funny incident. On the birthday of same dear friend of mine, when our entire friend circle was present on a birthday dinner. Someone asked him to suggest a new mobile as he was going to purchase one. He, as always, suggested him the latest Iphone. The person told my friend that he doesn’t want spend much. ‘Then you go for the Iphone 5S’ my friend persisted.

Without going into the details of discussion, let’s just try to take it as an example, Apple has such a huge number of satisfied customers who won’t hesitate to argue in it’s favour with their friends or family members or just anybody. He madly follows them on the social media and shares everything good about them.

Do you actually think this support is the magic of a good marketing alone? This is only possible if a customer is unconditionally happy with the services provided by a Business.

Just Manufacturing Good Quality Products is Not Enough!

Even the best quality products are vulnerable to develop issues due to inevitable reasons. No product is ever going to be ‘perfect’. Even the most renowned products are prone to develop issues upon use. Ignorant to the facts behind the issues, a customer has this evergreen tendency of blaming the manufacturer for the fault. No matter what the reason is, the customer would give you a bad name in the market.

Communication

Every Business that desires to make a good image must handle these kind of customers delicately. If there are 100 such customers who are upset with your company, they can spread a negative word of mouth to thousand others. This gives a negative image, not just to the product but also to your business. Any upset customer cuts down a certain number of people from your probable customers. Who would not be reluctant to purchase the product from a Company that has negative reviews to its credit? Thus a section of crowd which will always abstain from your Company. You won’t like that to occur, will you?

A company that manufactures average quality products but ensures excellent after sales service is more likely to produce a number of happy customers. And a happy customer will most likely spread a positive word of mouth publicity and therefore bring many more customers. Thus, a satisfied customer not only boosts your sales by recommending the brand in his social circle, but it also adds reliability and trust to your business.

‘Facing Customer Issues In Not The Problem, Not Solving Their Issues Is.’

Providing good customer support is the most influential part of brand building. Every successful company invests a healthy time and capital to ensure customer satisfaction. This is the issue of utmost priority to them. A company that cares to serve its customers after selling its product gets a reliable name which people find trustworthy. A Business which sells its product should ensure that the user of this product is happy to use it. And to maintain a healthy channel of communication, toll free is one of the best mediums. It makes your customers to find you for their assistance whenever they need it.

Pros of Toll Free Services

  1. It brings a positive impact to the Brand Value of any Business Organization by generating a number of happy customers all around.
  2. It ensures Credibility and Reliability which is vital to convince your prospects.
  3. It is virtually more impact worthy in branding, much more than marketing.
  4. This is most important factor for constructing a ‘Brand Out of Business’ and ‘Business Out of Brand.’

7 Unknown Reasons Why India Would Soon be a SaaS Hub

“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is byzantine by comparison.” – Steve Jobs, late chairman of Apple

One side where the IT hub of the nation took India at the third position in world’s tech startup hub; on the other side Chennai is in the race of rapid development of software-as-a-service (SaaS) integration. And, the statistics says with this persistency India would gracefully acquire the top position by 2025 at the global level._20170315_170414

Although Chennai’s enormous efforts have been worthless but the unique idea of emerging SaaS ecosystem gave the state a way to find its feet in the IT industry. You will be surprised to know that Chennai is the home for some SaaS organizations which are giving a tough competition to global leaders.

The Zoho corporation initially known as AdventNet Inc. is currently giving a sharp competition to the renowned market leader Microsoft with its cloud business App Zoho Writer. Freshdesk and Zendesk are two other global SaaS-based customer service giants listed among the top categories. According to the reports from sectoral sources, KISSFLOW, OrangeScape, ChargeBee, Unmetric and GoFrugal are some top entities having their roots in the state.

Reasons of Emerging SaaS Ecosystem in India

SaaS is software-as-a-service and something more advanced than ongoing information technology. In the SaaS system customers get all software benefits from specific vendors. These vendors deliver the applications as per client needs and are always accountable for maintaining it remotely in the cloud. There are many secrets behind the development of SaaS technology, some of them are listed below in brief.

  • Cut unnecessary costs:   With the invent of SaaS technology the startup businesses need not to invest for the hardware implementation to run their applications. In the SaaS system customers are provided with the APIs and maximum work is done from the vendor’s side to run the demanded software for the client. The whole installation process hardly takes a week, day or a few hours whereas the pure information technology can take months or years to run applications smoothly. Also, the client need not to call IT professionals time to time for maintaining the software thus the extra cost can be saved to a great extent.       
  • Make your business flexible: In today’s digital world the technological advancement in the businesses is on the competitive edge. The successful businesses are prone to adopt the frequently changing technologies so they can add more and more users in the list and expand their roots. With the traditional information technology, it was pretty painful for organizations to change the whole system rapidly as it needs much effort, cost and time. The birth of cloud technology gave a sigh of relief to all small and large companies and made them able to implement all advanced techniques to be a market leader.
  • Cloud Apps making startups ‘Brand’ in no time: Whenever someone starts a business, he/she wants to expand it as soon as possible. But, driving people’s trust is not that easy unless your business reflects a brand. Nowadays many startups and businesses are using cloud based branding solutions like IVR services etc to get listed under the premium category and also it doesn’t take much of their amount. The toll free number service impacts the customers and users in different way and defines the organization in more elaborative manner. The hardware requirement for serving all these purposes might cost heavily that cannot be paid easily by a common person.
  • Run your business 24/7 anywhere: A successful business doesn’t get run for a certain time span rather it is run persistently. But, have you ever seen any office open for the whole day? Taking the whole office setup everywhere you go is not physically possible but SaaS ecosystem helps to make it virtually possible. Since the applications run in the cloud and can be accessed over the internet from laptop, mobile or tabs etc. having a proper internet connection. Users can show their interest anytime in your goods or services hence it is very important to be connected with them all time so they can be entertained in no time. A fixed hardware setup limits you for a particular time whereas the SaaS based applications are a great help for professionals to work continuously anytime anywhere.
  • Customization and integration: In the cloud based Apps the vendors offer API and some sort of customization. Also they provide customers integration to the other SaaS vendors, therefore, they don’t need to buy server for a new application. These services can be bought easily over the internet. Users simply have to enable the particular SaaS offering then the vendor automatically assigns the server based on the capacity of the application and also owns and maintain it. Thus it plays a major role in reducing the cost and time of the organization.
  • Bring benefit to business in less time: If an entrepreneur follows the traditional approach then installing and configuring the application can be very time consuming. The whole time to get the software ready for the use depends upon the requirement of the user and its considerable delay hampers the significant growth of the business. On the other hand the SaaS based Apps are already installed and configured. Users simply have to enable it and within a few hours the application gets ready for the use. As soon as the application starts working the businessman can add into the profits using it properly.
  • Zero infrastructure and easy deploy: The businesses using SaaS applications need not to think about the underlying IT infrastructure, compatible operating system or database etc. The SaaS vendor takes the responsibility of whole management and users use the software carefreely. A proper internet connection and a web browser are only need to use a SaaS application as the softwares are already installed and configured. Whereas the conventional IT system might take considerable time to install the software and also doesn’t give guarantee of service. The upgradation process also takes enormous amounts of time and cost in the traditional system while the cloud based system offers the multiple instances with different version in the same pack.

 

 

 

How and Where to Get an Apt Toll Free Number?

tollfree

Market is deluged with hundreds of toll free companies and resellers that provide you numbers with the same basic features. How do you go about selecting an apt toll free number for your business then?

What Should Matter To You?

Would it be cheap rates that tempt you the most? These days, consumers want service quality along with appropriate pricing. The advancement of T1 lines and their corresponding circuits have allowed the consumers to call different numbers which was no lesser than a dream about a decade back. Now VOIP phones, wireless phones and drives have taken the communication to its zenith.

Why Wireless?

Analysts firmly believe that wireless communication will be the major medium of mass media in the upcoming future because wireless bandwidth is becoming faster and secure. These days, businesses invest in integrating telecommunication products to wireless and web based apps. Toll free numbers have proven to be of great help to several business ventures time and again.

VOIP Companies Providing Toll Free Services:

VOIP companies also provide toll free services which is just like a call forwarding service at a much reduced rate (standalone service provider charges you much more!). But VOIP phones have a major disadvantage. These phones do not give you access to the important government services.

Are Toll Free Numbers Free Actually?

Toll free numbers are being exempted from charges only for the callers, the owners have to pay for them. The minute cost of these numbers has reduced drastically over the years. But, this is just a marketing gimmick. Over the years, toll free service providers have found a number of ways to increase their profits. Minimum monthly minutes, expiring pre-paid minutes and the biggest of all “ Multiple Price Legging.”

What Matters the Most Eventually?

Cheaper plans attract a majority but what should matter eventually is a hassle-free connectivity. After buying a toll free number that suits your business, promote it to get the maximum exposure and then choose a trustworthy toll free service provider with a good track record of satisfied clients. Be wiser to make the right choice and get benefited by the toll free number you own optimal y.

What Makes an IVR System Indispensable for Your Business?

So, yours is a small business unit and you have constrained resources? Do you run short of manpower and want to save money? If yes, then IVR is the right solution. Answering phone calls require a lot of time and not all calls deserve a trained worker. Then why should you invest in hiring manpower for the purpose? Smart companies are switching to IVR these days. Have you done the same?

WHAT IS AN IVR?

Also known as Interactive Voice Response, IVR is a technology which allows a computer to interact with humans. In this technology, pre-recorded voice present information before the callers. To put it in simpler terms, IVR is an automated telephony which interacts with the calling party, collects the information and also routes calls to the recipients.

Why IVR?

There are certain FAQs which customers normally ask like office hours, phone directory and tech support queries. These questions are answered by  IVR so that customer service reps, tech support and salesmen can focus on other productive work. By subscribing to IVR services, companies are able to save a good amount of money.

Available 24X7:

IVR is a machine and hence it does not sleep. So, your customers can reach you any time of the day. Besides round the clock availability to your customers, IVR service can make your company look big. It is like an aura even for a small scale business.

Can You Get Tricky With IVR:

Undoubtedly, IVR system establishes a positive image of small scale companies that cannot splurge infrastructure. If you want the optimum benefit of IVR then you can you add several menu options for the different departments, all leading to the separate voice mail boxes.

In long and short, IVR is need of the hour for every business unit these days. If you are a smart investor looking for a business set up, then go for an IVR system. Gone are the days when IVR was a privilege of large telecom companies that could afford the software, hardware and a large staff to run in house IVR systems. Seriously considering to enhance brand image of your business? Look no further and get a professional voice for your business. Get IVR!

10 Commonly Asked Questions About Toll Free Numbers

What are inbound 1800 numbers? Are they actually free? Can they be used for making calls?

1800 Numbers are also known as toll free numbers or free call numbers. Everybody knows that they are free for the calling party. These are known as virtual telephone numbers because they are meant for receiving incoming phone calls only. You can not use these numbers to dial any external number. These virtual numbers are used for directing incoming calls to your existing mobile or land line number.

Can i choose my own 1800 number?

There are two types of toll free numbers. Normal and Smart Numbers. You can either pick a normal number from one of the many 1800 numbers available before you or you can choose a vanity number of your choice (a sequence or series).

Who owns my 1800 number actually?

Indian 1800 numbers are owned by the Indian Government and controlled via Indian telecommunications and Media Authority. Acquiring a number does not mean that you own that number. When you acquire that number you secure the Right to Use that number for a specific region or area. You do not have any right to put normal 1800 number on hold neither you can suspend it for the future use. Disconnected toll free numbers must be returned to the DOT for the future re-release.

Can i use multiple 1800 numbers?

Yes, you can. Advertising more than one 1800 number is a really good business solution. If you deal with a business that needs to advertise in a range of diversified media and want to track the effectiveness, you must consider featuring unique 1800 numbers for each media.

Can i customize my 1800 number?

The toll free or 1800 number service is a sophisticated call routing/redirection or diversion system. These numbers can be configured to redirect to answer points (either land line or mobile phone.)

Do i get access to manage my account online?

As a customer, you would have round the clock access to online portal that provides you full details about the calls and data usage that can be used for reporting and analysis.

As a customer of 1300 Numbers Australia, you will have 24X7 access to an online portal that provides detailed call and usage data for reporting and analysis purposes.

Who pays for toll free calls?

Toll free numbers are absolutely free for the callers. The full cost has to be bore by the account holders.

What are the call rates for 1800 numbers?

Call rates for 1800 numbers are based on the location of the caller and the answer points (the point from where you make calls.) When your customers call you, you would be charged as per the rates of the plan you have selected.

How a toll free number benefits my business?

Toll free numbers benefit your business in multiple ways:

  • Your marketing campaigns get an increased response.
  • Your brands image is enhanced in the local, state as well as national markets.
  • Get all the details of the people calling you.
  • flexibility in where and when you would receive the calls.

How do i order toll free number? What all i require?

Ordering a toll free number is easy. You can either order online or call on the number of toll free service provider. Ours is: ( (0522) 3098080, 1800-200-5777, 0955-444-3322). Once you have selected the plan of your choice and made the payment, you need an ID proof, an address proof and proof of your company’s registration.questions

Top Benefits Of Toll-Free Numbers That You Are Unaware About

Trying hard to build your brand a success?? Tried and tested everything?

Well, It takes a lot of efforts to brand your product or service. But, with the right strategies it can be made easier. For instance, have you ever tried to use toll-free numbers?

Being a businessman you should know, what is the importance of a Toll-Free number. Research shows a Toll-Free number can improve the image of business drastically. These numbers allow your customer to contact you, without any charge and also encourage the customer to call you and ask any of their queries. These numbers  have a lot of benefits. If you are dealing with customers on a daily basis then Toll-Free number is the best option you can have. It also provides the best service to your customers by allowing them to call you for free no matter where they are located.

A toll-free number are very valuable and a great marketing tool which can improve sales by 30%. It gives your business a global presence and helps in branding.

Check out some amazing uses of a Toll-Free number:

Easy to reach your Customers

86% of consumers believe an 1800 number connotes a quality product and customers are more likely to trust a business that has an 1800 number. Your customers are very important for your business and it is also very necessary to take care of them at every stage by being available to them conveniently and by giving them a facility of a Toll-free number. They can able to call you from anywhere at any time and it won’t cost them extravagant.

The easier you make your customer reach you, the more likely they will remain. This service will definitely prove valuable to you as customers are the key to any business to reach higher and making them easily accessible is what these numbers help.

It is Portable at any Location

Toll-Free numbers are easily portable. With a Toll-Free number, location doesn’t matter. You can easily relocate to anywhere you want and can be reachable by the same regardless of where you are located, simply by forwarding your calls to your cell-phones, or any other devices.

One thing to note – once you purchase any number, it is yours permanently even if you change your providers.

Helps in maintaining a Professional image for your Company

These numbers are a great platform to improve the professional image of your company. It also adds credibility and builds customer satisfaction. Small and large company owners around the country know that providing their customers with a professional image is the key to enjoying long-term success. This is a better and easy way to make your business grow more.

Pay for what you Use

Well, this is the best thing everyone wants to do! When someone says “you just have to pay for the thing you use” makes our day!! We just want our money to be utilized in the best possible way. And this benefit is being offered by Ziffy Toll-Free Numbers.

You ought to choose these 1800 numbers as it is simple, affordable and easy to use.

Make National & International presence

When you are trying to decide between a local number or a toll-free number for your business ask yourself “How I am trying to position my business?”. If you are viewing it as a larger business, then the toll-free number is a way to go. And if you are looking to have a local presence and only receive a few distance calls, then the local number is right for you. These things make national, as well as international presence, felt more.

Increase Productivity of Business

Lastly, what you get at the end? This helps your business to achieve its target by increasing productivity. You know, when a client adds an 1800 number to their advertisements, they increase their response rates by 30%. These Toll-Free numbers increase the productivity of your business and also create a more memorable impression for you.

Starting a business can be a financial reward but it is really difficult for the entrepreneurs to manage all the things. They will likely to face a number of hurdles, especially, with the communication while running their business.

With these benefits, you can rejuvenate your business and grow well.

 

5 Reasons Why Customer Feedback Is Important

Customer feedback is the base of marketing research survey. Whenever you think to set up a business the very first thing that comes in your mind is to make an analysis over what people want and need, isn’t it? Well, it is the best way to shape your business foundation but to be in the success flow persistent user interaction is a must. Whenever you sell a service or product, ask your customers if they are happy or not, what they are liking and what not, what other features they are expecting etc.

]The purpose of customer feedback is basically to garner what the customer wants from your service or product so the ‘voice of customer’ can be introduced into the business model to make it more user friendly. Here are the top reasons which will tell you how customer feedback changes your business drastically.

Improves Services or Business And Creates A Better Customer Experience

Although it really feels bad when someone criticizes about your service or business that too on your face but a true business man can never take his legs back to know about whatever can get him profit. The customers are contacted through emails, cloud telephony or questionnaires and a genuine feedback is recorded, which, in turn, is implemented into the business so the improved service can attract a great volume and make them happily satisfied.

Find The Lost Customers And Increase Customer Retention

The customers are the livelihood of a business hence their special care is inevitable. Your business might fall short if your customers get magnetized to your competitors and appreciate their products or services. But, showing your customers that their views are important and asking them time to time if they are happy with your services or not or what necessary changes they expect from your business, is the best way to improve your business. Thus it helps you find the lost customers and engage the existing customers.

Make Better Decision Making

The basic idea of a successful business is ‘show people what they want or what they are looking for’. In this competitive world, what business strategies should be introduced so the successful business campaign can be run, is a risky decision as every small investment is valuable. But, here also, interaction with the old customers is a boon. People who are using your services can give you a clear idea about what mistakes you’re doing. The customer feedback helps you take perfect decisions beneficial to your business.

An Idea of Current Market Trend

With the help of customer feedback,  you get an idea about which new technologies or the improved old technologies the market leaders are leaning upon to attract a great portion of crowd. Analyzing such market trends and implementing that into the business can accelerate the market value of your business in no time.

Helps to Identify The Business Advocates

Happy customers means more $. The business advocates are those customers who are absolutely satisfied with your services and always give your business the high rating. This set of customers are lucrative for your business, hence, they must be interacted timely to let them know about all newly launched services or products.

Thus, the customer feedback helps you in performance improvement and also gives you an idea of how your sales reps are behaving with your customers. A theme of problems can be perfectly derived by the customer feedbacks and used to learn the customers needs.

5 Top Myths About Toll-Free Services Debunked

It is just not enough to establish a business but also indispensable to make it accessible to the customers. Toll-Free numbers allow your customer to contact you without any charge. These numbers are essential for any business since these have benefits like they add credibility to your business, they are easily accessible to customers, save money to customers, offer greater reach to business and more. These numbers are a must if you wish to provide customer satisfaction.

“ Happy customers are more loyal and more likely to refer your business forward, which in turn can increases business growth and increases opportunity”.

A Toll-Free number is a phenomenon which is gaining immense popularity nowadays. There are some growing misconceptions about toll free numbers that need to be cleared.

Debunked here are some common myths that are off-tracking businesses from securing its potential supremely:

Myth # 1: Toll-Free Numbers Cost a Bundle

Fact Most small business owners think that a toll-free number costs them an arm and a leg and are hesitant to use these numbers. But, they fail to see the bigger picture. Finding the right service for call tracking make a big difference.

These 1800 numbers are thought to be costly and this is the reason a business man think that it is not of their use.

But, you should know that these numbers can generate a huge return on your investment and can cover a wider audience in a short span of time.

Myth # 2: Call-Tracking Feature causes Technical Issues

FactGenerally it seems that a toll-free number requires greater manpower and staff to perfect them. But, this is absolutely not true.

Implementing a call tracking feature is as simple as adding an extract of codes to the web pages. Call tracking feature starts to fetch useful data as soon as the code is set up. It is easy, effortless and does not require too much technicality.

Myth # 3: Resolving Customers Issues takes Time

Fact People think that due to disconnected systems, complex user interface and multiple applications causes system overload. But the fact is when a customer query needs a resolution then a toll-free number reduces the overall call handling time and thus speeds up the query.

This is done by setting up multiple channels such as voice mail, email, or personal phone numbers can resolve customer queries.

Myth # 4: SEO Gets Hampered

Fact Wrong again!! In the past, this was a great deal and people fear that call tracking was harmful to the SEOs. The fear involved that if Google mentioned inconsistent phone numbers of your business, it might push your pages down on the search engines. Well yes, this can be a real fear if the phone numbers are used inappropriately.

But, the Dynamic numbers display virtually using JavaScript, based on the keyword or source of the visitor. The hard coded phone numbers do not change and make no negative impact on SEO.

Myth # 5: No use of Toll-Free Number because you are focusing on driving Traffic to your Website

FactThis myth does not mean that you need an easy-to-remember number for advertising. As 20% of people still don’t use the Internet and it is not necessary that they come to your website.

Bill Quimby says-

“The most tangible and measurable benefit of a great vanity number is an increased response rate to all advertising”.

Well yes, A toll-free number can be of great use and a good toll-free number can increase your response rate more by 12% to 42%.

Now, You can see that how these myths are getting between you and valuable data.

 

Qualities which a Salesperson should have

Qualities which a Salesperson should have

So, what does it take to be a successful salesperson?  Some experts believe that a person’s attitudes, personality, and work methods together classified as their “approach to work” are virtually the entire basis for professional success. Common sense dictates that a person’s approach to work plays an important role in their performance on the job. By the very nature of the work itself, successful salespeople possess a unique set of personality attributes that enable them to succeed.  Mediocre sales performance cannot be disguised as a salesperson’s success or failure is revealed immediately by the bottom line results. It takes a special kind of individual to succeed in sales.

Empathy

Empathy is the ability to identify with customers, to feel what they are feeling and make customers feel respected.  Empathy is NOT sympathy, which involves a feeling of loyalty with another individual.  It is more than understanding their concerns from an objective standpoint.  A salesperson showing empathy can gain trust and establish rapport with customers by being on their side and not appearing judgmental.  Empathy allows the salesperson to read the customers, show concern, and clearly demonstrate his or her interest in providing a proper solution.

Good Listener

When you listen to your clients/customers, you find out what they want and need, and how to make that happen. If you don’t know exactly how to make happen what your client has asked for, be absolutely sure that there is a way. You just haven’t found it, yet.

Great salespeople ask quality questions

The best sales people ask their clients and prospects plenty of quality questions to fully determine their situation and buying needs. They know that the most effective way to present their product or service is to uncover their customer’s goals, objectives, concerns and hesitations. This allows them to effectively discuss the features and benefits of their product and service that most relate to each customer.

Focus

A person with focus is internally driven to accomplish goals and can stay attentive to one topic.  Focused individuals are more demanding of themselves than other people and they are self-motivated.  They are able to organize themselves and recognize what needs to be done in order to achieve their goals. In a salesperson, focus produces best results when it is balanced with empathy.  You then see a person who listens and identifies with the customer while keeping focused on set goals, and who is able to translate these goals into solutions for the customer.

Protect Your Business with Cloud Telephony

Protect Your Business with Cloud Telephony

Cloud Telephony means, you do not have to deal with telephony jargons, knowledge of how telephone works as long as you know what you want your telephone to do! Big data is now the key to business success. Businesses have to dig into the data very carefully to be able to stay healthy in the market. An entity working upon sensitive data should stay up-to-date with industry trends and always available to the required resources. As the importance and quantity of the data grew, the probability of data loss raised exponentially.

Moving cloud communications is actively helping companies to grow faster and gain competitive advantage in their respective markets. It enables increased control and scalability of communications, the ability to deliver superior customer service and a healthier cash flow.

Protection from Environmental Issue

Flood, fire or any kind of power outage can happen anytime. You need a telephony solution you can rely on and which will hold your business together during a difficult period, With Cloud Telephony solutions, all the critical elements are located physically on service providers’ network at different sites. This implies that critical functions such as voice mail, auto-attendant can be accessed from any remote location. If any serious environmental issue arises, phones can be connected to IP network from any remote location and business continues to stay normal.

Network Management

Ziffy offers you exhaustive network management that gives detailed documentation and helps to clearly understand network functioning which enables businesses to quickly resolve the issues. All hardware is maintained by the operator and there is a much lower amount of personnel needed to run the network. So, any kind of server failure or network issue can be easily identified and resolved.

Protecting Company’s Reputation

Business is all about how much trust is there between you and your client. Business clients, partners may lose trust in business if primary constraints are not met due to downtime. The organization may end up facing a lawsuit from unhappy customers. But Cloud Telephony solution enables businesses to access data in the cloud and ensures that reputation of the company is not degraded.

Businesses are shifting towards Cloud Telephony, proven by the fact that there were more hosted seats connected in the first half of 2016 than there were for the entirety of 2015. A cloud telephony system makes a business lean and helps them to refocus on the areas of core competence.