Convert Your Customer Words Into Valuable Services!

Being an entrepreneur what do you dream all day long? It is just that your products should be best in the market in quality and less in price from your competitors and customers support your products and appreciate it even after the sale. Well, the more this dream looks captivating the more it is hard to make possible.

I am sharing here an interesting story…

One day I went to the bank where my account had been opened and found it very crowdy. I asked the guard pretty smoothly, ‘this much crowd! Is this the everyday story?’. He replied ‘no’ in response. ‘Today bank has to face more pressure’, he added later.

I strolled from one place to another and noticed that only one counter was open among the four; this was really distressing to me as I had to wait long that too because of a very silly reason. Intrigued to know that reason because of which people there were standing in the large queue and waiting for their turn to come? It was simply because the employees of those three counters had to do their personal tasks so they put their official responsibility later.

I am an entrepreneur and I know these are the reasons due to which existing customers start disliking your services for such inconvenience and finally surrender it when a threshold is crossed.

Do you know the biggest mistake that you do in business more often? You focus on requirements and needs more instead of feedbacks from customers and here you miss some crucial points that can certainly bring benefits to your business.  Companies usually take negative feedbacks as complaints about them but you should understand the difference between criticism and actual feedback. I believe some people might intentionally post bad about your products but not everyone. Always remember, feedbacks are simply that tell you what percentage you have achieved in your perfect product manufacturing.

In this digital world, everything is getting online, so are the businesses today. Almost business websites are using toll-free numbers so the users can directly ask their queries without investing a single amount and trapping up in the data written on the website. Well! Benefits of using toll-free number are countless. For example, you can’t monitor your employee all time if they are working seriously or not and deals customer calls perfectly or not but toll-free numbers enable manages to keep the record of how well or worse they are behaving with the customers. Also, training processes can be done easily with revising the recorded call. Yeah, the recorded call of any particular employee is played and mistakes are figured out means, where and what is incorrect during the whole conversation so he can be trained for that for the next time.

These are the reasons many organizations are using toll-free service as it enhances the credibility of the company and converts it into a brand. Calling to any company number and listening, ‘welcome to XYZ..Press 1 for….’ leaves a positive impression on the caller.

Hence, you should always care about what your customers are looking for.

A Sales Guy’s Dream to ‘Master’ the Pitch Perfect Cold Call!

There are certain things that I confidently considered to be a cakewalk for a person of my talent and smartness. But it turns out unbelievably impossible when I try my hands at it. And from thereon, I never even think about a possibility of me doing it with perfection. Same is the case with most sales professionals who pretentiously claim to be a legend at handling lousy customers with their inspiring communication skills.

But when you notice them actually during a call, the self-adjudged Tigers of sales appear to have   transformed into a clueless mice, running for their life just to survive anyhow from those dreadful claws of the Customer unless the call is put down by him. As soon as the call disconnects, they will stare blankly at nothing in particular, hold their breath and turn back towards a colleague sitting beside them to share the legend of their unworldly communicative skills. Just about time their tale is nearing a finish, the next call would arrive(and so do the stammering).

This is the average behavior pattern of a majority of sales representatives which you would find on an average. It’s too much average to impress anyone. Not to say they are bad but rather i want to point out their inability to even try. They would devise many different answers for those clueless moments that they wished they could have changed for ‘better’ impression. But in reality, they don’t and it is what actually matters at the end.

During the heat of a conversation, these skills go in hiding and all they could manage is numb recital of customary call scripts in broken incomplete phrases and with a minute the Tiger ends up pleading before the cussed customer. No objective or intent in particular, not even a weak attempt to retain their ground.

It is like going for war and give up by hoisting a white flag as soon as the enemy gets visible at the farthest distance from the other end of the horizon. Is that a pitch perfect cold call? If not, why not learn the conceptual approach to sales which might help the cause, even if just a bit.

No human is perfect and neither one would ever become. But your communication doesn’t demand perfection. So a pitch perfect cold call is just a myth. But when you give up right before time to take ‘action’. You do not just quit but you give up any hope to at least try resisting.

Make a Determination of steel and follow these conceptual steps for approaching a potential customer. It will definitely make difference and that for better.

First – Reach Out to the Decision Maker

A cold call must be polite, no matter what the condition may be, but politeness has to be an unarguable compulsion for you. When you start politely and make your queries with humble requesting overtone, you will hardly get a harsh reply and this helps to start a healthy conversation. After getting nominal queries, your aim should be to ask an access to the potential decision maker.

What’s the intent?

Always remember to make sure that you pitch for sale to the person who is responsible to make decision of whether or not to purchase. If you pitch for sales to everyone as soon as the call is picked, you are being foolish enough to waste your time by pitching for sale to a someone who isn’t your target to be honest.

Second – Time the Call Aesthetically

Reaction that you get from a customer should be kept in my mind. The idea should be to call at a time when the probability of customer having a relaxed conversation is better and he is not in hurry to resume to work. Therefore, morning or evening (depending upon the type of product/service to be pitched) is always have a better chance of having a relaxed conversation.

A healthy start first up is always a positive factor in a sale. As most sales people would know if even a bit experienced, a bad first impression may turn out to be the last impression. Don’t mess it up by calling on odd/busy hours of the day. You would never want to get into your customers blacklisted numbers, will you?

What’s the intent?

A fresh start always leads you to explore the opportunities and present a better conversation for an impactful sales pitch. The impact of a pitch will never come at a time when a person is frustrated from the mess of files over his head. A cool, calculated and composed posture always helps you take a more precise aim on the target. Never get unnerved and start slowest to begin with.

Third – Know Your Target

When you talk with someone and you show some genuinely positive information about him, it sets up an instant connection with the probable customer. Appreciating his work, and other attributes make him listen with much more interest than he would else be taking.

Whats the intent?

Search details about your target and collect as much as you can about him from various online sources. These days, a sales guy has this really positive point. Try to throw in random compliments which makes him feel good about himself. But please don’t overact or overdo anything or else, trust is the last thing he would do on you as a person.

Fourth – Prepare a Planned Approach to Pitch

When you have information about your target, the best thing is assess the compatibility that eases you to introduce your product. Therefore plan set up a stage and present your product by focus entirely being on the product. Have a script but don’t sound scripted. Preparation would make for a very flexible and adaptive pitch which guides you back to the right path as you turn away from it.

What’s the Intent?

A Perfect Pitch…

A Cloud Telephony Solution Improves Sales Productivity And Customer Experience

Before you start any business, you have so many another thing to look after like startup capital, resources, lead sourcing and how to get connected to customers even in remote areas. You look up on the internet and be available on the internet but most of the people start by using their personal phone. But you should know that cell phones are not for business purposes, as there might be many issues like call gets engaged, battery may run out or many other issues which cannot be handled with cell phones on a daily basis.

If your cell phone can become smart, why not your number become smart too!! Yes, it surely can with Cloud Telephony.

‘Cloud’ is the current buzzword. Everything is going to the word ‘cloud’ from cloud technology, cloud environment, cloud computing to cloud telephony. Cloud telephony is used by many industries which have lot many customers who call on a daily basis.

Before you look any further for cloud telephony solutions here are some answers to your questions which you need to know..

What is Cloud Telephony?

Cloud Telephony is a technology that provides voice services for businesses to the cloud. It is basically a voice and messaging service that replaces the need for the conventional business telephone system. Using cloud telephony for your business allows you to make and receive a large number of calls at one go and you don’t require to invest in any other additional infrastructure.

A Cloud Telephony offers various services such as IVR, Call recording, bulk SMS, CRM panel, call routing, call alerts, etc. Simply to put, Cloud Telephony is the smartest and easiest way to manage the bulk amount of calls so that all incoming calls can be answered without keeping them on hold.

It has been observed that companies with cloud infrastructure are 61% more effective than those without cloud telephony.

How it improves Sales Productivity?

Cloud Telephony is used by many businesses and they have felt the difference and improved their sales productivity majorly. It is quite in demand by many business owners as it helps in improving their sales productivity.

A Cloud Telephony helps in —

  • It supports communication with the offices that has moved outside

Today, the communication has changed drastically, it doesn’t happen now within just four walls but it can happen between people in any regions from different parts of the world. As nowadays, people have started their business and most of them spread around different parts of the country so it is convenient to get them connected through Cloud telephony. The communication through different parts becomes easy and helps in improving their sales productivity.

  • Complete control

You do not require an IT team to receive your calls or attend as you can easily make quick changes to your browser. This can have complete control on your calls and helps in making you personally aware about which call is coming and allows you to build complex call flows.

  • Avoid Any Inconvenience

Cloud telephony is more of an essential in any business to improve sales productivity in businesses. It helps in managing all hassles and avoid if there is any inconvenience in the business. Your customers will be attended every time they make a call which makes your work go smooth.

How it enhances Customer Experience?

Customers are the backbone of business, they can make or break your business. To enhance your customer’s experience cloud telephony plays a major role and automate a business process.

  • On-demand self-service

The cloud telephony system helps in connecting to the various network through one click like phone numbers which allows users to connect in different regions without requiring human interaction.

  • Make and Receive Calls on the go

Customers are the one which makes your business into progress. If the calls they make are received instantly, this will help in overall development of the organization. As, imagine a customer calls you and without any hold on the call, their query got listened. This creates a huge impact and their call experience increases.

  • Broad network access

The customers all over the world can easily get connected to the caller. This enhances the customer’s call experience like if the business’s office is closed, the customer can still make a call and log in from anywhere to check the calls. It is broadly accessible and generates satisfaction to customers.

Thus, Cloud Telephony Leads to Better Conversation!!

5 Reasons Why Organizations Should Use 1800 Toll Free Number

When you are running a startup, do you think developing a powerful product and advertise it through content on your website would be sufficient for bringing enough business benefits?

Absolutely, ‘no’!

People might come across your website intentionally or unintentionally. And, in both the cases, some of them might get confused about the information mentioned on your website. In such cases, they raise some queries that are sorted out hours later. This long time span is enough to make your potential customers lose interest in you.

Here, the significance of toll free number come in sense that helps. It is a cloud telephony service that companies use to make users call them directly for any query or information. In this telephony system, callers make free calls and all bills are paid by the toll free subscriber or the called party.

You know almost everything about the mobile you are going to buy still you want salesperson to elaborate you everything, why?

Suppose you go to some electronic shop and ask for a particular mobile model you are interested in. Now before entering into the transaction cycle don’t you ask sales executive to tell you all the specification of the mobile?

Of course, yes!

This is simply because you want to make sure if all the research you made through internet is authentic or not, also, to know the information left. Similar case is true with businesses as well. Any potential customer who take interest in your product or service will try to collect enough data through website analysis but a toll-free number on the website makes a pave for users to know everything in detail.

Benefits of using 1800 Toll Free Number

There are a number of profits using a toll free number. Apart from business branding and credibility it helps effectively in organizational growth and here is how!.

  • Better Customer Experience

Won’t it be irritating for your website visitor who tries to connect you but doesn’t get any specific number to which he can call and stack data? You must use a toll-free number in your business so any customer can call directly on that number and resolve his queries with no hurdles. Resolving the customer issues frequently develops a better customer experience and keep them synchronized with your business.

  • Easy to Memorize

A strong point which is associated with the toll-free number is Vanity Numbers. These numbers can be remembered easily because of its simple and repeated sequence. Many successful business giants are using these numbers to increase their credibility and easy access to company for users so they can call any time easily.

  • Develop Credibility

Big organizations have already set their trust among people. The toll-free number helps enhance credibility for all business sizes. With a professional number, you can reflect an image of a renowned company that is targeted to fulfill customer needs. Sitting in the corner in your own home you project a very smart image with the help of this telephony service.

  • Easily Portable

You don’t want your customers to know when your office is getting shifted, right? Well, no need! And, you can do it silently as the toll-free number you are using currently would be same. Since once the number is assigned, it becomes yours and it is entirely up to you whether you forward it on your personal number or any other phone number which will remain same regardless of your location. Customers will have no idea about where you are operating from and they will be served as before.

  • Better Market Strategy

We have already discussed Vanity Numbers that help business to increase its credibility. Since these numbers are easy to remember hence people take very less time in dialing. It automatically increases the prospect volume. Another important market level benefit of using toll-free number is it captures enough information about each one who calls such as where the caller is calling from, a business he is running etc. This data is very helpful during a campaign for generating more leads, therefore, more sales and ROI.

Hence, 1800 toll-free number offers great benefits to all business verticals. Read more…

How A Sticky Agent Helps Enhance Your Customer’s Call Experience

Do you feel Customer’s problems are often not heard or you are not able to impress your customers with your call? Well, these problems are common, you don’t have to feel that you are not doing the right thing to attract them, but you have to plan well with a Sticky Agent to enhance your customer’s call experience.

See what happens when a customer calls a company without a Sticky Agent feature –

Hello! I have called yesterday and I want to know the status of my query that whether it is being solved or not?” said a Customer.

Sorry sir, I mean what is your problem and who have you told your query?” said a sales executive.

This answer won’t satisfy the customer and he will feel that he has to repeat his problem, again and again, every time he calls and he will feel dissatisfied as a customer.

A Sticky Agent is a feature which helps a customer to connect to the same sales agent again and again directly whenever he calls and this eases work of both the party. The benefit of adding a sticky agent is that whenever your customer calls you, they don’t have to explain the same query or problem again.

Sticky Agent Enhances Customer’s Call By-

Minimum On-Holds During Calls

There is nothing more frustrating than putting callers on hold!! When a customer calls, he talks to a sales agent and discusses the product and asks any query. This ends the call and let the customer know about the product through that agent. A sticky agent helps in connecting the customer with that same agent whom he has called first. This reduces the hold time on call as the call is picked directly by the concerned sales agent and the customer knows that agent will understand him better instead of fetching and searching that agent by putting the call on hold.

Customers Don’t have to repeat their problems

The customer’s call is directly received by the concerned agent and this reduces the work of the customer as he doesn’t have to repeat the problems to the agent and in the same way, the agent also knows his customer’s requirement. A sticky agent helps in connecting the customer and sales agent. The same sales executive understands his client better than any other sales executive. So, to enhance customers’ call experience it is better that the same sales agent picks up the call.

Query Gets Solved Easily

Why do customers call you? To get their query solved, resolve issues and any other problem. Daily you get a lot of calls and you have a burden to manage them. If there is no proper system to manage all the calls everything will go to bust. But

A sticky agent makes it simpler for the customer and the customer’s call experience enhances by solving the query easily in one go. The query of the customer is solved through right agent picking up the call and thus making call experience worthy.

Leads to a Faster Point Resolution

In a world of smart solutions and growing technology, customers are beginning to expect their call being received faster than before. As with everything changing these days and so many options available, people do not have time to hold back on one caller only but instead they switch on to another competitor if they find they are not being noticed.

When a caller decides to call you, he imagines a better calling experience and a sticky agent helps in improving your customers’ call experience and leads to a faster point resolution.

Efficient Call Flow Management

It is very common that a customer has an issue and a sales agent cannot solve due to his solitary behavior or due to providing wrong information.

Shuffling the call from one representative to another representative can end up in a heated situation. The sticky agent helps in making the call flow management efficient by directly connecting the call to the respective agent. The customer feels being noticed and enjoys the concern as his query is being listened and solved.

A Happy Customer tells 3 to 4 Friends and an Unhappy Customer tells Google!!

Customers are the one who should not be treated lightly by any company as they are the one who advertises your product by their word of mouth. So, to make them like your company, you must focus on helping them and being available to them through the call. A sticky agent definitely gives you a happy and satisfied customer.

Why You Should Replace Your Office Receptionist From Virtual Receptionist Now

Trying to mark your presence in the competitive world? Well, we all try some or the other tactics to remain in the market. If you have a business where you receive thousands of call in a day then here is a right thing for you.

Well, if it often happens with you that an important call may be missed out when your receptionist is not at her place of attending the calls then this Virtual Receptionist helps in attending of about thousands of calls and replaces the need of a human. An auto attendant who receives your call automatically attends the call, greets the customer and directs them to the right person by just simply pressing a number.

Like, When a caller calls and hears a fancy voice saying Press 1 for Sales, Press 2 for Support, Press 3 for Billing, and so on..

The system has a schedule based on when you need them. Like you can decide to have a virtual receptionist on your calls after office hours, on weekend, mornings only, every day, or even can use when your virtual receptionist is on a break or holiday. You can easily customize and change your virtual receptionist schedule anytime.

Reasons why Virtual Receptionist is convenient to you…

A Virtual receptionist is definitely a must for your business. As you might have always considered and used a traditional receptionist to handle all calls, the receptionist might fret out what to reply in return which does not happen with a virtual receptionist.

  • Available 24/7

A Virtual receptionist is available anytime as the voice is recorded before and played whenever a caller calls the number. Being available 24/7 helps customer makes a call anytime and trust you more. So if you think that you can make customers even after office hours this Virtual receptionist IVR is perfect for you.

Use this virtual receptionist IVR on your toll-free number and let customers greeted by a fancy voice which makes easy for them to leave any query with the assurance that the call will assist them and someone will reciprocate.

  • Saves Your Time And Money

Virtual receptionist helps a businessman in managing his time more effectively. An IVR recording makes everyone at the office feel free without any tension of receiving the call and instead focus on their work as they know the call will be made automatically and recorded in the IVR system.

This helps a company in making the investment needed to help their company grow. A virtual receptionist is a great help for your business and proves beneficiary in every way with saved resources.

  • Excellent Customer Service

Imagine you make a call to a company and hear a fancy voice on the other side of the receiver, this creates a huge impact on the business and feel that you are being attended whenever you call. This will help you in collecting feedback of clients through IVR and can optimize client’s experience. These services will surely help your business.

IVR represent a managed system which helps in managing customer service in a synchronized manner.

  • Lead Generation

When your clients call you they can select their services as per their requirements using the directions given by the IVR. The lead generator can be used to polish and optimize call traffic.

The high quality phone calls impress your customer and also improves attendance at marketing events. It makes your client remember you more through the IVR voice and makes brand images which results in lead generation.

Outcome..

It is a no less fact that virtual receptionist can work wonders for your business. As technology is moving ahead everywhere, for uniqueness and ease in work you should replace your office receptionist now from the virtual receptionist.

Common Problems And Easy Solution Of Geographic Call Routing

Is it difficult for you to manage incoming calls from customers around the world? Or You are not able to transfer the call to the fittest agent? Then you are reading the right thing. Geographic call routing is one such feature available on your toll-free number which allows you to automatically route the call to the location that is more pertinent to the caller.

No matter which business you are from, which country you are from, you need someone who is close to you and can understand you better. Right? The same happens when your customer calls you, he wants to talk to an executive who can understand him better and is familiar with his language. This can happen easily with geographic call routing. Your call is routed to the agent you wish to transfer or who is available at that point of time.

But despite its usefulness, there might occur some problems which can be solved easily:

Problem 1 # Incoming calls are not being routed properly

Solution: Incoming calls are routed correctly only based on the rules you have set. It is often presumed that the calls may not route properly to right agents. If you feel that the call is not getting transferred to the right person then you have to check the details by yourself as if one digit goes wrong it may transfer to the wrong person or the problem might occur when there is a new area code that has not been programmed on your database.

Geographic routing checks your database of phone numbers and area codes to ensure that incoming call is routed correctly. It is quite helpful if done correctly.

Problem 2 # Calls come from unserviced areas

Solution: Yes, it is a common problem that there might be some calls which you don’t want to receive or you want to block, then this feature enables you to block unwanted and unserviced areas which you don’t want to receive. Unserviced areas are those which organization has elected not to provide service.

The best example of this might be that areas which government has not authorized it as a legal for such activities, so with the help of geographic call routing that area can be blocked from receiving the call. Suppose, you are a gambling company who uses toll-free number then you can block calls from that area where gambling is illegal.

Problem 3 # Handling Floods Of Calls Becomes Difficult

Solution: When you are receiving calls on your toll-free number, a time will come when it becomes difficult for you to manage those calls. It is important for you to keep a number of agents who can receive calls and attend your clients.

Geographic call routing is an easy way to manage your incoming calls and therefore helps in managing your employees. But if you find it difficult, you need to investigate.

Problem 4 # Handling Wireless Call is difficult

Solution: Your many of the callers calls you from their mobile phone or cell phone and thus there is no area code which helps in tracking the location of the caller. But with geographic call routing, you can easily handle these calls.

If you have a business in different cities then the geographic call routing helps you in locating the caller’s location to the nearest agent present location wise.

Thus, It can be said wisely that Geographic call routing gives you the flexibility to:

  • Customize the call routing for each of your location.
  • Reduces the interactions demanded by the caller.
  • Improve conversion rates by routing calls accurately and as quickly as possible.
  • Maximize the value of your advertising with a single phone number.
  • Helps reach your caller to the right person.

Also Read : “Your Call Is Getting Recorded” – 5 Benefits Of Call Recording.

 

Why You Need A Multi-User CRM Designed For Your Business

Are you searching for different ways and methods to manage and grow your business? When working hard, making developments and changes you are still not able to make the business manage easily? Do you get a lot of calls and have multiple agents picking up? All this has one solution and that is a Multi-User CRM. Yes, you need it for your business.

What is CRM?

Customer relationship management is a technology that is helpful for both large and small business which help to organize, automate, and synchronize every facet of customer interaction including support, customer service, sales, marketing and digital commerce. Many companies are using CRM so that ROI improvement can occur and helps in improving customer relationship.

What is Multi-User CRM?

Multi-User CRM is a panel where you can check call logs, manage the leads, put meeting reminders and even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents and can be updated by one user which are visible to all the users.

The panel is surely a helpful and easy way to manage your leads and makes your business move to heights.

This can be understood easily by an example on Tandem Bicycle which is designed to be ridden by more than one person. The same way in Multi-User CRM the sales executives who receive the call from the caller, the information is easily visible to all the users associated with it as multiple users are on one network.

Some Statistics Data Of CRM

  • Gartner predicted that CRM (Customer Relationship Management) will show an increasing price to a $36.5 billion worldwide by 2017 and his anticipation got right.
  • According to a study conducted over the past decade, on between 25% and 60% of CRM projects have failed to meet the expectations.
  • 91% of companies with more than 11 employees use a CRM system, compared with 50% of companies employing fewer than 10 people.
  • In a survey conducted by DiscoverOrg up to 23.8% of respondents are not using any CRM system
  • Overall CRM usage increased in recent years, from 56% in 2012 to 74% in 2013 and the chain continues to increase year by year.

The above graph shows the revenue increased year by year from 13,930 dollars in 2010 to 36,509 dollars in 2017. This clearly shows that CRM revenue has increased year by year.

Need Of CRM For Your Business

By far, you would have known easily that the multi-user CRM definitely gives your business a kick start which ultimately makes your call logs easy to manage. Best of all it can be updated on the go through SMS. No net connectivity required.

Check out the benefits Multi-user CRM provides to your business:

  • Manage Inbound Calls And Lost Leads

A CRM panel makes your business work easy by managing the inbound calls and lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls and know their queries, thus this CRM panel helps easily in managing inbound calls and the leads which are lost.

You can visualize and manage leads easily with the help of multi-user CRM and can focus on the other important things rather than just picking up the calls. This also ensures that none of your customers are unattended.

  • Automatically See All The Calls

Any caller who calls you gets automatically seen by the CRM panel including answered, unanswered and missed calls. This makes your work easy and a list is prepared by the panel which gives you all the record of calls came, answered and missed.

If your business needs such panel to ease your work. Tracks call and SMS easily in the history panel of a contact or lead. People usually prefer CRM panel for their business so that call records can be made easily.

  • Saves Tons Of Paperwork

To maintain reporting system in an office and handing vital data, analytics and statistics are hectic as some or the other information may fall short or may get lost and also consume most of the time in writing and assembling them.

A CRM panel helps you to keep records of leads and all the calls which reduces paperwork and also provide you accurate data.

  • Keeps Your Team On The Same Page

When using CRM you can easily connect with your team and can easily communicate. Suppose, if one person communicates with customer or lead, they can give their input to other team members so that the information can be known to others and your team can access it next time when they communicate with that customer and leads.

CRM helps you in collaborating with your team members easily and help you keep a note on important points and organizes data easily.

A Multi-User CRM is Just for you!!

You need a CRM to make your business more efficient and increase your business’s revenue. It helps your business to look into the future and be predictive about your revenue. Thus, you need it to make your business survive.

5 Benefits of Toll Free Numbers in Banking Industry

Competition can be seen in each business industry and banking sector is not any exception of it. In the phase of fast growing services, creating a new and effective product is not enough to lure new customers or retain the existing ones. And it is a fact, that creating new customers is way more tough than retaining the old consumers.

Now the next question arises, how to retain the existing customers???

Let’s take a very basic example of our day-to-day life. List those people who you find best for endless conversations. I am sure the list would contain a certain number. Now my simple question is, why not others? I know your obvious response will be that they understand you better, your way of living and your problems as well. The banking industry too has the exact scenario while dealing with customers problems redressal management.

To retain your existing customers specially the advocate customers, it is important to throw a timely survey so their concern can be understood deeply and they can be provided with accurate, error-free and convenient solution. The 1800 or toll free number services is a best way to monitor the customer insight.

Here I am going to discuss the top benefits offered by toll free numbers to the banking sector.

Know the customer insight

Since the toll free number is a free service, therefore, people take very less time to make a call for any query. All queries or complaints raised by the customers must be maintained as a database because problem of one person might be the problem of others too. Based on this record, all necessary changes must be incorporated into the banking model for optimizing it. Thus, it is a telephonic system which helps extracting the essential informations from human brain.

Providing customers with authentic and important information

People are not dreaming about the best and pocket friendly plans your organization is offering. It is entirely your responsibility to let them know about the services or products that are beneficial to them in some manner. Once you send the intimation mail or message to your consumers, they can enquire back through toll free services.

Optimizing customer problems redressal management

Your job doesn’t get end only on understanding the problems or challenges users are facing but to avail them with the most satisfactory solutions for those complications. Users will connect you through phone calls, mails or messages to share their problems or feedbacks on solutions provided by you. You can draw a statistics for most competent solution and optimize it with further implementations.

Risk management

You will invite degradation in relationship with your customers if their difficulties are not resolved perfectly. With the help of recorded complications, the bank can do a predictive analysis for all the risks that can arise in near future. This information is very useful to save company from getting into the financial crisis or any kind of loss.

Achieving customer gratification

A dedicated telephone system enables bank to gain more responsive customers. Collecting the information about what makes consumers happy help banks to create a better plan accordingly so the organizations can become a trusted advisor. Read More……

 

“Your Call Is Getting Recorded” – 5 Benefits Of Call Recording

Have you ever thought that how your team is handling incoming leads? Well, a call recording is a feature which records the call, check the conversation and collect it for future use. Being a businessman it is not possible for you to remember all the important calls and maintain their conversation. For that, when you decide to record the call of the caller it becomes easy for you to maintain their conversation easily.

A call is recorded easily with a call recording feature. When a caller calls a company toll-free number and then in reply a sales executive picks up the call and listen to caller’s query and then a message plays’ “Your Call is now being recorded for monitoring and training purposes”. This makes both caller and sales executive talk consciously and just related to the topic.

Below is the process of Call recording of an executive and a caller.

How A Call Recording Feature Benefit Your Business?

A call recording feature is essential for your business, it makes your business record information of caller and executives details. Check out some essential feature of call recording which can benefit your business.

  • Ensures you never miss out any detail

When a caller calls you, it is important for an executive to listen to the customer nicely and should not leave any of his important information. Executives often make a note of the details in a paper or somewhere else but it may prevent them to actively listen.

It often becomes difficult to make out what a customer is saying. They are often busy and in a noisy environment, it may lead to some or the other information leave out. With a call recorder feature, it makes it easy for an executive to fully present to the customer and listen to him nicely. And on the contrary, this satisfy the customer that their query is being answered.

  • Save important conversation and store it for future

The conversation that went off between an executive and customer is recorded with full authenticity and therefore save their conversation and store it for future use. This also makes the customer not to change his statement and words said to the executive and vice versa. The pure authentic details make this conversation to the point without any variations.

With a call recording feature, it helps an executive especially to store in the private and confidential conversation which can be presented at the time when needed. And this results in noting each and every detail of the customer which makes them feel their each word is being considered and they will feel important.

  • Enhance your Product or Service

The whole process of call recording enhances businesses brand image and makes your product and service known to people all over the place. By sharing call recording with your staff, you can make your staff members understand customers in a better way and know how customers are using your service.

Meeting your customer requirement, therefore makes you know their experience of using the product and services that effectively generate and boost revenues.

  • Increase Security of Business

The Call recording monitors quality and also maintains and secure the customer’s query and makes them realize that they are important for your business. With a call recording feature, you can easily reduce inappropriate calls and detect security problems, some callers who call just to irritate you or to spend their free time somewhere.

So, with call recording feature, you are bound to get authentic and real customers. You can monitor employee interaction to help reduce inappropriate conversations.

  • Perfect for order verification and payment authorization

When your customer makes payment for the service, he wants that his query should be listened and should get the best service with no problems at all. But, for a sales manager, it is difficult for him to treat every customer same as he has many other customers too. If you make a recording of the call and keep everything updated makes the customer satisfied and you can easily remember their queries.

A well-recorded call can place your business to the top. It is perfect for order verification when the caller says that he has made the payment and confirm the order, the executive cannot deny it and it also makes the conversation authentic with the full reliable report.

Now Surely you want that your customers hear “Your Call is being recorded”!!

A business can flourish easily when you treat your customers happy. Yes, if they are happy and satisfied there will be no boundations between success and them.

We can easily say that a well-recorded call of a customer and executive can work wonders in business.

Read More about Call Recording.