Why You Need A Multi-User CRM Designed For Your Business

Are you searching for different ways and methods to manage and grow your business? When working hard, making developments and changes you are still not able to make the business manage easily? Do you get a lot of calls and have multiple agents picking up? All this has one solution and that is a Multi-User CRM. Yes, you need it for your business.

What is CRM?

Customer relationship management is a technology that is helpful for both large and small business which help to organize, automate, and synchronize every facet of customer interaction including support, customer service, sales, marketing and digital commerce. Many companies are using CRM so that ROI improvement can occur and helps in improving customer relationship.

What is Multi-User CRM?

Multi-User CRM is a panel where you can check call logs, manage the leads, put meeting reminders and even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents and can be updated by one user which are visible to all the users.

The panel is surely a helpful and easy way to manage your leads and makes your business move to heights.

This can be understood easily by an example on Tandem Bicycle which is designed to be ridden by more than one person. The same way in Multi-User CRM the sales executives who receive the call from the caller, the information is easily visible to all the users associated with it as multiple users are on one network.

Some Statistics Data Of CRM

  • Gartner predicted that CRM (Customer Relationship Management) will show an increasing price to a $36.5 billion worldwide by 2017 and his anticipation got right.
  • According to a study conducted over the past decade, on between 25% and 60% of CRM projects have failed to meet the expectations.
  • 91% of companies with more than 11 employees use a CRM system, compared with 50% of companies employing fewer than 10 people.
  • In a survey conducted by DiscoverOrg up to 23.8% of respondents are not using any CRM system
  • Overall CRM usage increased in recent years, from 56% in 2012 to 74% in 2013 and the chain continues to increase year by year.

The above graph shows the revenue increased year by year from 13,930 dollars in 2010 to 36,509 dollars in 2017. This clearly shows that CRM revenue has increased year by year.

Need Of CRM For Your Business

By far, you would have known easily that the multi-user CRM definitely gives your business a kick start which ultimately makes your call logs easy to manage. Best of all it can be updated on the go through SMS. No net connectivity required.

Check out the benefits Multi-user CRM provides to your business:

  • Manage Inbound Calls And Lost Leads

A CRM panel makes your business work easy by managing the inbound calls and lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls and know their queries, thus this CRM panel helps easily in managing inbound calls and the leads which are lost.

You can visualize and manage leads easily with the help of multi-user CRM and can focus on the other important things rather than just picking up the calls. This also ensures that none of your customers are unattended.

  • Automatically See All The Calls

Any caller who calls you gets automatically seen by the CRM panel including answered, unanswered and missed calls. This makes your work easy and a list is prepared by the panel which gives you all the record of calls came, answered and missed.

If your business needs such panel to ease your work. Tracks call and SMS easily in the history panel of a contact or lead. People usually prefer CRM panel for their business so that call records can be made easily.

  • Saves Tons Of Paperwork

To maintain reporting system in an office and handing vital data, analytics and statistics are hectic as some or the other information may fall short or may get lost and also consume most of the time in writing and assembling them.

A CRM panel helps you to keep records of leads and all the calls which reduces paperwork and also provide you accurate data.

  • Keeps Your Team On The Same Page

When using CRM you can easily connect with your team and can easily communicate. Suppose, if one person communicates with customer or lead, they can give their input to other team members so that the information can be known to others and your team can access it next time when they communicate with that customer and leads.

CRM helps you in collaborating with your team members easily and help you keep a note on important points and organizes data easily.

A Multi-User CRM is Just for you!!

You need a CRM to make your business more efficient and increase your business’s revenue. It helps your business to look into the future and be predictive about your revenue. Thus, you need it to make your business survive.

5 Benefits of Toll Free Numbers in Banking Industry

Competition can be seen in each business industry and banking sector is not any exception of it. In the phase of fast growing services, creating a new and effective product is not enough to lure new customers or retain the existing ones. And it is a fact, that creating new customers is way more tough than retaining the old consumers.

Now the next question arises, how to retain the existing customers???

Let’s take a very basic example of our day-to-day life. List those people who you find best for endless conversations. I am sure the list would contain a certain number. Now my simple question is, why not others? I know your obvious response will be that they understand you better, your way of living and your problems as well. The banking industry too has the exact scenario while dealing with customers problems redressal management.

To retain your existing customers specially the advocate customers, it is important to throw a timely survey so their concern can be understood deeply and they can be provided with accurate, error-free and convenient solution. The 1800 or toll free number services is a best way to monitor the customer insight.

Here I am going to discuss the top benefits offered by toll free numbers to the banking sector.

Know the customer insight

Since the toll free number is a free service, therefore, people take very less time to make a call for any query. All queries or complaints raised by the customers must be maintained as a database because problem of one person might be the problem of others too. Based on this record, all necessary changes must be incorporated into the banking model for optimizing it. Thus, it is a telephonic system which helps extracting the essential informations from human brain.

Providing customers with authentic and important information

People are not dreaming about the best and pocket friendly plans your organization is offering. It is entirely your responsibility to let them know about the services or products that are beneficial to them in some manner. Once you send the intimation mail or message to your consumers, they can enquire back through toll free services.

Optimizing customer problems redressal management

Your job doesn’t get end only on understanding the problems or challenges users are facing but to avail them with the most satisfactory solutions for those complications. Users will connect you through phone calls, mails or messages to share their problems or feedbacks on solutions provided by you. You can draw a statistics for most competent solution and optimize it with further implementations.

Risk management

You will invite degradation in relationship with your customers if their difficulties are not resolved perfectly. With the help of recorded complications, the bank can do a predictive analysis for all the risks that can arise in near future. This information is very useful to save company from getting into the financial crisis or any kind of loss.

Achieving customer gratification

A dedicated telephone system enables bank to gain more responsive customers. Collecting the information about what makes consumers happy help banks to create a better plan accordingly so the organizations can become a trusted advisor. Read More……

 

“Your Call Is Getting Recorded” – 5 Benefits Of Call Recording

Have you ever thought that how your team is handling incoming leads? Well, a call recording is a feature which records the call, check the conversation and collect it for future use. Being a businessman it is not possible for you to remember all the important calls and maintain their conversation. For that, when you decide to record the call of the caller it becomes easy for you to maintain their conversation easily.

A call is recorded easily with a call recording feature. When a caller calls a company toll-free number and then in reply a sales executive picks up the call and listen to caller’s query and then a message plays’ “Your Call is now being recorded for monitoring and training purposes”. This makes both caller and sales executive talk consciously and just related to the topic.

Below is the process of Call recording of an executive and a caller.

How A Call Recording Feature Benefit Your Business?

A call recording feature is essential for your business, it makes your business record information of caller and executives details. Check out some essential feature of call recording which can benefit your business.

  • Ensures you never miss out any detail

When a caller calls you, it is important for an executive to listen to the customer nicely and should not leave any of his important information. Executives often make a note of the details in a paper or somewhere else but it may prevent them to actively listen.

It often becomes difficult to make out what a customer is saying. They are often busy and in a noisy environment, it may lead to some or the other information leave out. With a call recorder feature, it makes it easy for an executive to fully present to the customer and listen to him nicely. And on the contrary, this satisfy the customer that their query is being answered.

  • Save important conversation and store it for future

The conversation that went off between an executive and customer is recorded with full authenticity and therefore save their conversation and store it for future use. This also makes the customer not to change his statement and words said to the executive and vice versa. The pure authentic details make this conversation to the point without any variations.

With a call recording feature, it helps an executive especially to store in the private and confidential conversation which can be presented at the time when needed. And this results in noting each and every detail of the customer which makes them feel their each word is being considered and they will feel important.

  • Enhance your Product or Service

The whole process of call recording enhances businesses brand image and makes your product and service known to people all over the place. By sharing call recording with your staff, you can make your staff members understand customers in a better way and know how customers are using your service.

Meeting your customer requirement, therefore makes you know their experience of using the product and services that effectively generate and boost revenues.

  • Increase Security of Business

The Call recording monitors quality and also maintains and secure the customer’s query and makes them realize that they are important for your business. With a call recording feature, you can easily reduce inappropriate calls and detect security problems, some callers who call just to irritate you or to spend their free time somewhere.

So, with call recording feature, you are bound to get authentic and real customers. You can monitor employee interaction to help reduce inappropriate conversations.

  • Perfect for order verification and payment authorization

When your customer makes payment for the service, he wants that his query should be listened and should get the best service with no problems at all. But, for a sales manager, it is difficult for him to treat every customer same as he has many other customers too. If you make a recording of the call and keep everything updated makes the customer satisfied and you can easily remember their queries.

A well-recorded call can place your business to the top. It is perfect for order verification when the caller says that he has made the payment and confirm the order, the executive cannot deny it and it also makes the conversation authentic with the full reliable report.

Now Surely you want that your customers hear “Your Call is being recorded”!!

A business can flourish easily when you treat your customers happy. Yes, if they are happy and satisfied there will be no boundations between success and them.

We can easily say that a well-recorded call of a customer and executive can work wonders in business.

Read More about Call Recording.

Click-To-Call: An Interface Between Visitors And Website Owner

Although a website designer keeps almost a comprehensive detail about users’ problem before designing the website but still visitors might get confused. You can give a basic idea of your product or service through your content but can’t gratify the visitors fullest in first go. Here comes the concept of ‘call-to-call’. This service enables website visitors to directly communicate with the support in just a click. Click-to-text, click-to-message etc are the other names used for click-to-call.

The click-to-action button is incorporated into the website as the button. In case of any confusion or query, the user simply clicks on this button and an internet call i.e. VoIP is established between the system or mobile through which user has performed the calling action, and the business support. The only thing a visitor needs to make connection is a microphone so talking and listening processes could be performed.

A best example of click-to-call

A book contains whole and descriptive information still students rely more on schools, colleges, tutors, coachings, teachers and professors etc. Why? Do they posses more information in their mind than books?

Absolutely no!

The ground reason behind this is that books show everything in very elaborative manner but the tutor or guide points out only what is important to know and the short idea of the whole chapter.

Similarly, your website contains voluminous information but visitors don’t prefer reading thoroughly because of two reasons – first, shortage of time and second the ambiguity issue. In both the cases, click-to-call or click-to-message is a  best solution to resolve reader’s confusion without wasting much time.

It is a free service

For making any call, there will be no toll deducted on the caller’s side as this calling is absolutely cost-free. Since the calling process is free, visitor takes very less time to make the call. Also, the caller needs not to dial more than a few numbers.

It is the contrary process of CRM based click-to-callback where each website visitor is asked to leave his phone number so that support team of website could make a call back. In click-for-talk or click-to-dial service, the caller makes a real time connection with the representative and queries about all his doubts and questions.

The click-to-call service doesn’t essentially need a separate infrastructure rather it is supported by advanced telephone systems as well. The phone number is given in form of link, when the visitor clicks the link, the calling application of the phone establish a connection between the caller and the representative.

Below are the features of call-to-action service:

  • Phone calls can be routed even in advanced phone sets as well.
  • It provides users a web form to fill his personal information for healthy lead generation.
  • Click-to-call is not limited to certain website rather it can be used on any website.
  • The number is inserted as a link in website page, PDF, email or any other document.
  • All calls can be tracked and the report is generated accordingly.  Read more….

Why Small Businesses Should Use IVR Services?

Before mentioning why IVR services are important to small organizations today, it is important to describe what IVR services actually are.

What are IVR (Interactive Voice Response) services?

So many times you hear ‘Welcome to XYZ company’, ‘Press 1 for this’, ‘Press 2 for this’ and so on…

Do you know what is it?

It is actually an IVR (Interactive Voice Response) service.

The Interactive voice response system is a combination of database and some sort of infrastructure. It enables users to communicate with companies’ database playing pre-recorded voice prompt. This recorded message provides callers with multiple menu options in form of digits where they can reach by pressing or touching numbers on their phones’ keypad or touchpad. As soon as caller touches any number the system directs him/her to a particular department of company or portion of database. In this system, users communicate with a computer and get all the required responses.

This is an automated process for executives’ interaction with customers in order to fulfill their requirements. It is a less expensive telephony system. Some small organizations can’t afford the financial pressure of executives dealing customer services, to them IVR service is like a boon.

Benefits of using IVR services

There are so many reasons behind why small business must have a call management system. It is not only a cost effective solution but have major importance in converting a business into brand. Below are some top reasons that tell the significance of IVR service.

  • Increases reliability of business

Whenever you enter into any shop, hotel, restaurant or office, which point affects you most at first sight about these places? Infrastructure, right? The beautiful and fascinating infrastructure gives you a positive vibe and set your mind accordingly. Whereas a home based company might shake your trust somewhere.

Well, the IVR services do the same thing in business. Distributing personal numbers for professional purpose doesn’t leave a good impression and sometimes can make people confused too. But using an IVR service is a smart way to project an authentic business and increases its reliability.

  • Customers can get services anytime

Human being need some time for rest to re-energize themselves as they are not machine and can’t work continuously. But, your prospects or customers can’t see you taking time to relax and their problems might arise at any fine moment. Here none other but automation solution works best. Holidays, small lunch breaks or any other likewise reason when callers don’t find executives to resolve their issues. But, IVR services are 24/7 service that communicate to callers any time. For the first instance, this might seem you off-putting but it has spread its wider importance among many big organizations and this is the reason small companies are tending towards it. Another big reason is its cost-effective property that saves company’s’ huge investment on manforce dealing with customer problems.

  • A good support to mobile customers

In the trend of increasing digitalization, people are absolutely stick on to smartphones, laptops and many other electronic devices to accomplish any small task. Shopping through mobile has become trend now and people take very less time to choose and make transactions for their desired items. In such cases IVR service has great significance to resolve customer queries related to products or services. Since these services are available round the clock so whenever users find free time, they can clear their doubts.

  • Personalized system

Nobody knows about your business better than you. As it is already mentioned IVR system uses a pre-recorded message prompt, so, you can make your own recording with the number of options that your business is offering. The recording message reflects an image of the organization means what your organization is intended to do and how it can help and fulfill customers’ needs and wants. As a business you’re providing solution for problems, so you can project a better script for what callers would love to listen.

  • No error issue

When receptionists have to attend more than thousands calls in a day, there might be a possibility that couple of calls can be directed to wrong department or person. But, in case of IVR services, for any incorrect activity only the caller will be responsible. Whatever digits the guest presses, the system directs the callers to the concerned department only. Thus, IVR system is an error free service. Read More..

 

6 Healthy Prospects which an Intelligent IVR creates for your Business!

Every human being living in a society needs to use communication to gain a respectable name for himself. Similarly, communication is the way of developing a trustworthy name for itself in the market. Here, we try to signify the importance of an Intelligent IVR for a budding startup.

The growth of a human ‘from birth’ to ‘a grownup man’ passes through many development phases. This pattern of growth has a striking resemblance with the growth of a startup. As a human being needs proper care and nutrition during a long period of time initially, similar efforts are required to nurture and grow a startup into full fledged business enterprise.

Another common factor is ‘the continuity’ with both the cases. You can’t build a business empire out of a startup overnight. So, better be practical, target a possible milestone and achieve it rather than aiming for an illusive dream and keep  dreaming for it all your life.

No matter how good a person’s intent are, but they doesn’t matter if he can’t communicate the same. He will always be judged by the society on the basis of his interactions. Nobody cares what your intent are if one finds invidious arrogance in you. Give respect and then you can expect some in return. Smart and intelligent communication is an essential attribute that ‘makes a name’ and ‘fetches some fame’ in the society.

Talking of communications, every startup or small business should look forward to communicate in a manner that invokes faith in the audience about your service/product. And for that, they must maintain smart communicative platform that offers a seamless connectivity.

For such type of communications, you need to manage a good connectivity. The IVR Cloud Telephony has time and again proved it’s efficiency as one such platform. IVR leverages the very stable Cloud Technology, which is reliable and easy to maintain technique for affluent connectivity.

It is essentially a very organized and simplified communicative solution that has numerous benefits in such kind of business communications. It helps in interacting with the customers and effectively offers the service a caller is seeking. Such an organized and cordial communication plays a very important role in building your value as a trusted business amongst people.

These are few healthy prospects of an IVR based communication platform vital for every small business/Startup.

  • Precise Automated Receptionist

When a caller calls you, the IVR greets the caller and works proficiently as a receptionist which follows an automated process. This type of virtual receptionist gives choice to the caller and effectively directs the user to his desired department.

It is not only a smarter but also an easy way to engage your customer while he is on a call. You need not have to keep a receptionist to manage your callers.

  • Form a Good First Impression

The use of IVR is very beneficial for startups and small business because it manages to create a long lasting impression on the mind of your caller.

While small business and startups may not have too many staff members or departments, using such an organized communicative platform effectively makes an impression of a bigger and well managed business organization.

  • Route the Customers to Right Department/Agent

After greeting the callers, the automated machine response assists the caller and leads him to the service of his choice and ably directs the call to a free agent for resolving customer issues.

This is actually a very simple and effective way of entertaining the queries and problems of your customer without any stress as such.

  • Manage High Call Volumes with Ease

Using ordinary way of communication makes it really problematic to communicate with the right person in the company for any ordinary customer. You will have to maintain many contact numbers.

All these things complicate the process and often, your customers returns disappointed by the poor response of business. IVR on the other hand is much convenient in comparison and productively manages high call volumes.

  • Automate Customer Support

The customer support services are often irritating when they work on ordinary communicative mediums. IVR is a really clever way to organize and conduct customer care support by providing numerable solutions on a single call.

This makes the caller more confident about the support of a business as one actually gets an impression you are always there to help the customer when he needs your assistance.

  • Higher Satisfaction Index

If you are ably managing your callers, you will have a better chance of serving them the solutions without much fuss. The routing provides an exceptional way of transferring the calls to the agent which is free to take a call.

You can also make sure that certain type of queries are directed to a certain executive who is expert in handling such issues. This type of organized support system keeps most of your customers satisfied by your services and manages to build a healthy relationship with the customers.

 

A business runs on customers and if your customers are not handled in a proper manner, they often tend to switch to other available options. It is the duty of a startup to make sure that all its customers are answered and satisfied by the response. After all, a healthy and loyal customer base is most important attribute of any business turn into a brand.

Benefits Offered by DSR Automation

A sales team can make or break your business!!

Originally posted At : TeamSpoor

A good manager is the one who keeps all the updates of his sales executive. Managing your sales team is quite demanding especially when they go on a field work. It is almost impossible to track their location and daily sales report manually.

This DSR automation helps in assisting your clients’ experience, no matter which business you are doing, this Application will help in tracking your team in a more efficient way.

I hope that now you are already dying to know what benefits a  DSR Automation provides you!!

The DSR automation assists you with some great benefits in tracking your sales team:

Provide Daily Call Report

This DSR automation feature helps an organization provide a real-time daily call report of your sales team. This also helps in tracking your sales team real-time location, when your team visits to one or multiple clients, his real time details get automatically recorded by the software. Also, the software allows marking their attendance from their field location.

The DSR automation helps in targeting

  • Real-Time location of Employees,
  • Mark attendance,
  • Real-Time reporting after every meeting.

Opportunity Pipeline

First of all, you need to know what opportunities need your attention!!

This is the area where sales manager needs to build their focus. Therefore, this DSR feature helps a sales manager to constantly view the sales report of your team by tracking their real-time location. The information acquired allows the manager to keep the track on a number of prospects.

Refine Client Attainment Strategies

The DSR helps in enabling you to correctly identify your communication strategy with your clients. Having a direct access with your clients helps in knowing their behavior and their requirement better. You can reduce the time and cost of identifying that a client is worth pursuing or not.

By analyzing your client, you can obtain insights which will allow you to:

  • close more deals,
  • boost sales, and
  • improve forecast accuracy.

Assist Plan Development Through Data Analysis

When you follow activities of your sales team, you can easily make plans in developing your sales team. The data analysis help in assisting you and this in turn result into the following benefits:

  • Enhanced decision making,
  • Improved sales rates and
  • Better forecast accuracy.

Analyse Real-Time Sales

Well, this is the benefit what you are looking for!! Right?? Well yes, with this DSR you can easily forecast your sales and know the accuracy of the information.

It helps in:

  • Estimating revenue,
  • Determine the opportunities,
  • Paving the way for post-sale product.

Saves your Valuable Time

The DSR Automation feature helps you in saving your precious time and you may utilize that time for some other important business tasks. No matter how many clients you may deal with, each client file can be stored with their relevant details and sales history.

It manages tasks as well as tracks your sales team performance and gives you prominent results.

Lead Aging

Do you have any leads that have been ignored? You have to find out how many leads are in the queue?  Well, a successful manager knows that about 40% to 50% of leads are not worked for the first few days. Knowing how old your leads are, helps in converting or retire the leads.

DSR helps in knowing lead aging for each sales and allows sales manager to spot leads

Learn the Art of Winning Customer Loyalty with Toll Free Number Services!

Every business wants to build a strong customer base. And why not? A brand is as much bigger as the size of it’s loyal customers. But, it is mere ignorance to believe that brand building is restricted to advertising and marketing alone. Although,  marketing may give you recognition or wider exposure that increase your sales, but it can’t transform the perception of people regarding your business until and unless they are completely satisfied by their experience with a Business.

Providing a sound customer support system with the help of a Toll free number plays a meaty role to gain your customer’s loyalty.  Communication is one of the best traits of human being’s evolution and you can’t miss out on it.

Apple is a one such brand which has an incredibly loyal customers and when you ask them the reason, most of them are infatuated to the experience of using their services.

I remember one such funny incident. On the birthday of same dear friend of mine, when our entire friend circle was present on a birthday dinner. Someone asked him to suggest a new mobile as he was going to purchase one. He, as always, suggested him the latest Iphone. The person told my friend that he doesn’t want spend much. ‘Then you go for the Iphone 5S’ my friend persisted.

Without going into the details of discussion, let’s just try to take it as an example, Apple has such a huge number of satisfied customers who won’t hesitate to argue in it’s favour with their friends or family members or just anybody. He madly follows them on the social media and shares everything good about them.

Do you actually think this support is the magic of a good marketing alone? This is only possible if a customer is unconditionally happy with the services provided by a Business.

Just Manufacturing Good Quality Products is Not Enough!

Even the best quality products are vulnerable to develop issues due to inevitable reasons. No product is ever going to be ‘perfect’. Even the most renowned products are prone to develop issues upon use. Ignorant to the facts behind the issues, a customer has this evergreen tendency of blaming the manufacturer for the fault. No matter what the reason is, the customer would give you a bad name in the market.

Communication

Every Business that desires to make a good image must handle these kind of customers delicately. If there are 100 such customers who are upset with your company, they can spread a negative word of mouth to thousand others. This gives a negative image, not just to the product but also to your business. Any upset customer cuts down a certain number of people from your probable customers. Who would not be reluctant to purchase the product from a Company that has negative reviews to its credit? Thus a section of crowd which will always abstain from your Company. You won’t like that to occur, will you?

A company that manufactures average quality products but ensures excellent after sales service is more likely to produce a number of happy customers. And a happy customer will most likely spread a positive word of mouth publicity and therefore bring many more customers. Thus, a satisfied customer not only boosts your sales by recommending the brand in his social circle, but it also adds reliability and trust to your business.

‘Facing Customer Issues In Not The Problem, Not Solving Their Issues Is.’

Providing good customer support is the most influential part of brand building. Every successful company invests a healthy time and capital to ensure customer satisfaction. This is the issue of utmost priority to them. A company that cares to serve its customers after selling its product gets a reliable name which people find trustworthy. A Business which sells its product should ensure that the user of this product is happy to use it. And to maintain a healthy channel of communication, toll free is one of the best mediums. It makes your customers to find you for their assistance whenever they need it.

Pros of Toll Free Services

  1. It brings a positive impact to the Brand Value of any Business Organization by generating a number of happy customers all around.
  2. It ensures Credibility and Reliability which is vital to convince your prospects.
  3. It is virtually more impact worthy in branding, much more than marketing.
  4. This is most important factor for constructing a ‘Brand Out of Business’ and ‘Business Out of Brand.’

6 Reasons Why IVR Phone System Lead To Growth In Business?

Many businesses don’t have enough resources to hire employees who can interact with the customer on phone 24/7 and serving customer satisfactorily pre and after sales is an important business decision. And if suppose you plan to answer the call on your own, it becomes difficult for you to answer every call and solve their query.

Now, this problem is not huge which cannot be solved. With an IVR phone system you can attend your customers call in no time and provide every assistance they need.

What is an IVR Phone System?

Interactive Voice Response is an automated telephony system that connects with the callers, collect the required information and routes the call to the appropriate recipient.

This is a great way through which you can connect to a number of customers in no time and make them feel great. With this system, you can reply your customer through recorded spoken words or generated audio which plays automatically when a caller calls you.

How does an IVR Phone System Works?

Your IVR system is like the front door of your business. It is the first thing people see about your company and know you through this system. Your IVR should be well scripted and well-versed so that caller doesn’t indulge with problem while interacting.

An IVR phone system works by connecting a computer through company’s telephone line. Customer calls you, the call is answered not by a receptionist but by an electronic receptionist. For which, it require a voice behind the phone which is recorded and played when a caller calls the number.

Let’s see what an IVR says when a caller calls a company:How An IVR Works

IVR : Welcome to ________ Company. Press ‘1’ for English, Press ’2’ for Hindi, Press ‘3’ for Tamil and so on.

Caller : Presses ‘1’

Then,

IVR : Press ‘1’ for Sales, Press ‘2’ for Technical Support, Press ‘3’ for Billing, For more information about our company Press ‘4’.

Caller : Presses a number what he is looking for.

.

.

IVR : Thank you for calling in _______ company. Your call is very important to us.

And this ends a call, providing your caller all the relevant information he needed.

With a great IVR Phone System, you can able to generate more Leads.

Lead generation is demanded by most of the companies and an IVR system helps your business to grow by providing a unique fancy voice which your caller listens when they call you. A good IVR phone system can definitely bring you more business and increases your goodwill.

Check out the top 6 reasons that why an IVR phone system leads to growth in business.

  1. Never Misses a Call – Business is on the Go

The business is becoming competitive day by day. The day you start to plan a business, you will see thousands of same companies are already established with the same business. Then, how to survive in the competition? What new things to try to face it? What happens if your phone is switched off and an important phone call arrives? Well, all this can be solved if you have a great interaction towards your audience you can survive even the toughest competition.

An IVR phone system helps you in interacting with your customer through a recorded telephone system. And which helps in communicating with the audience even if you are unavailable at the office, or in evening time when the office gets closed.

  1. Provide Better Customer Service

An IVR phone system helps in providing you better customer service. How?? Well, if a fancy recorded voice welcomes your client from the other end of the phone, he will feel that he is being better attended to. In no time the recorded voice gives the reply of the question the customer asks for and making him to build the trust.

The reply from the recorded voice is clear and concise which help caller to just follow the instruction and making it easy for both you and your client.

  1. Enhances Your Company’s Image

Your company’s image needs an upliftment especially if you are a smaller company. An IVR phone system allows your company’s clients listen to a fancy recorded voice which creates a brand image of your company. And also it is not possible for a receptionist to attend all the calls of the caller and making it simpler to attend all the calls.

For bigger companies, it fosters a professional image by maintaining the brand that the businessman has established on the long-run.

  1. Phone Numbers are For Life

The IVR phone number you are using now is your lifetime phone number. You can move your office to any other location but your phone number remains the same irrespective of where you are located. It is just a one-time investment on your number and there you go, all the year, all the life.

Your IVR number will move along your business, no hardware, no software, as easy as your email.

  1. No Error in the Call

A recorded voice does not allow any type of error when your client calls you and makes your client’s call go smooth. Using an IVR makes your call error free when compared to a receptionist.

When a number of calls come and your receptionist picks the call, it is natural that your receptionist might forget some information to tell or may not pick all the calls and make callers wait on the phone line but with an IVR phone system, a virtual receptionist picks the call on which the IVR message is recorded and thus making the call error free and go smooth.

  1. Wider Reach Of Customers

An IVR phone system makes your customers call easy by making it available to a wider range of audience and reaching out to every single person. If you have your customer worldwide and you talk to them on a daily basis, then an IVR is a great option for you. Use of an IVR can enhance your customer experience by reaching to each one of them.

An IVR phone system is definitely a boon to your business leading to growth. It is helpful in enhancing your customer experience when they make a call and also build trust in your company.

Make the right move, when choosing IVR phone system !!

Also read : 6 Things you should keep in mind to reap the maximum benefit of IVR.

7 Unknown Reasons Why India Would Soon be a SaaS Hub

“I don’t need a hard disk in my computer if I can get to the server faster… carrying around these non-connected computers is byzantine by comparison.” – Steve Jobs, late chairman of Apple

One side where the IT hub of the nation took India at the third position in world’s tech startup hub; on the other side Chennai is in the race of rapid development of software-as-a-service (SaaS) integration. And, the statistics says with this persistency India would gracefully acquire the top position by 2025 at the global level._20170315_170414

Although Chennai’s enormous efforts have been worthless but the unique idea of emerging SaaS ecosystem gave the state a way to find its feet in the IT industry. You will be surprised to know that Chennai is the home for some SaaS organizations which are giving a tough competition to global leaders.

The Zoho corporation initially known as AdventNet Inc. is currently giving a sharp competition to the renowned market leader Microsoft with its cloud business App Zoho Writer. Freshdesk and Zendesk are two other global SaaS-based customer service giants listed among the top categories. According to the reports from sectoral sources, KISSFLOW, OrangeScape, ChargeBee, Unmetric and GoFrugal are some top entities having their roots in the state.

Reasons of Emerging SaaS Ecosystem in India

SaaS is software-as-a-service and something more advanced than ongoing information technology. In the SaaS system customers get all software benefits from specific vendors. These vendors deliver the applications as per client needs and are always accountable for maintaining it remotely in the cloud. There are many secrets behind the development of SaaS technology, some of them are listed below in brief.

  • Cut unnecessary costs:   With the invent of SaaS technology the startup businesses need not to invest for the hardware implementation to run their applications. In the SaaS system customers are provided with the APIs and maximum work is done from the vendor’s side to run the demanded software for the client. The whole installation process hardly takes a week, day or a few hours whereas the pure information technology can take months or years to run applications smoothly. Also, the client need not to call IT professionals time to time for maintaining the software thus the extra cost can be saved to a great extent.       
  • Make your business flexible: In today’s digital world the technological advancement in the businesses is on the competitive edge. The successful businesses are prone to adopt the frequently changing technologies so they can add more and more users in the list and expand their roots. With the traditional information technology, it was pretty painful for organizations to change the whole system rapidly as it needs much effort, cost and time. The birth of cloud technology gave a sigh of relief to all small and large companies and made them able to implement all advanced techniques to be a market leader.
  • Cloud Apps making startups ‘Brand’ in no time: Whenever someone starts a business, he/she wants to expand it as soon as possible. But, driving people’s trust is not that easy unless your business reflects a brand. Nowadays many startups and businesses are using cloud based branding solutions like IVR services etc to get listed under the premium category and also it doesn’t take much of their amount. The toll free number service impacts the customers and users in different way and defines the organization in more elaborative manner. The hardware requirement for serving all these purposes might cost heavily that cannot be paid easily by a common person.
  • Run your business 24/7 anywhere: A successful business doesn’t get run for a certain time span rather it is run persistently. But, have you ever seen any office open for the whole day? Taking the whole office setup everywhere you go is not physically possible but SaaS ecosystem helps to make it virtually possible. Since the applications run in the cloud and can be accessed over the internet from laptop, mobile or tabs etc. having a proper internet connection. Users can show their interest anytime in your goods or services hence it is very important to be connected with them all time so they can be entertained in no time. A fixed hardware setup limits you for a particular time whereas the SaaS based applications are a great help for professionals to work continuously anytime anywhere.
  • Customization and integration: In the cloud based Apps the vendors offer API and some sort of customization. Also they provide customers integration to the other SaaS vendors, therefore, they don’t need to buy server for a new application. These services can be bought easily over the internet. Users simply have to enable the particular SaaS offering then the vendor automatically assigns the server based on the capacity of the application and also owns and maintain it. Thus it plays a major role in reducing the cost and time of the organization.
  • Bring benefit to business in less time: If an entrepreneur follows the traditional approach then installing and configuring the application can be very time consuming. The whole time to get the software ready for the use depends upon the requirement of the user and its considerable delay hampers the significant growth of the business. On the other hand the SaaS based Apps are already installed and configured. Users simply have to enable it and within a few hours the application gets ready for the use. As soon as the application starts working the businessman can add into the profits using it properly.
  • Zero infrastructure and easy deploy: The businesses using SaaS applications need not to think about the underlying IT infrastructure, compatible operating system or database etc. The SaaS vendor takes the responsibility of whole management and users use the software carefreely. A proper internet connection and a web browser are only need to use a SaaS application as the softwares are already installed and configured. Whereas the conventional IT system might take considerable time to install the software and also doesn’t give guarantee of service. The upgradation process also takes enormous amounts of time and cost in the traditional system while the cloud based system offers the multiple instances with different version in the same pack.