International Toll Free (US/Canada & European Countries) for Indian Users

ZNI has introduced toll free incoming number service for USA, Canada and European Countries, details are as follows.

Plan Name: ZIFFYDOLLAR (USA/CANADA)

Monthly rental: Rs 3000/-
Security deposit: Rs 10000/-
Setup fee: Rs 5000/-
Call tariff: Rs 8 per min

Plan Name: ZIFFYEURO (European countries)

Monthly rental: Rs 3000/-
Security deposit: Rs 15000/-
Setup fee: Rs 5000/-
Call tariff: Rs10 per min

  1. Monthly rental has to be paid in advance for 3 months.
  2. Activation time will be max of 7 working days.
  3. Service tax 12.36% and bank charge Rs120 are applicable.

Toll Free 1800 number in NGOs

Non-governmental organizations working for public services. Many public service institutions, is helping the poor and helpless peoples. helpless peoples in the millions of population are still crying for help. ngo’s listen to the cries of help and present some helpline services in front of those peoples, like: 1800 helpline number. Among the population to find the poorand disadvantaged people its a really very hard job, where 1800 number a very effective way to achieve success in thistask.
We take the example of poor childrens. So many children in need of aid and assistance. Ngo’s work for the protection of the rights of all children in general. But their special focus is on all children in need of care and protection, especially the more vulnerable sections, which include:

1: Street children and youth living alone on the streets
2: Child labourers working in the unorganised and organized sectors
3: Domestic help, especially girl domestics
4: Children affected by physical / sexual / emotional abuse in family, schools or institutions.
5: Children who need emotional support and guidance
6: Children of commercial sex workers
7: Child victims of the flesh trade
8: Victims of child trafficking
9: Children abandoned by parents or guardians
10: Missing children
11: Run away children
12: Children who are victims of substance abuse
13: Differently-abled children
14: Children in conflict with the law
15: Children in institutions
16: Mentally challenged children
17: HIV/ AIDS infected children
18: Children affected by conflict and disaster
19: Child political refugees
20: Children whose families are in crises

Example :

1: CHILDLINE India Foundation
2: The Akshaya Patra Foundation

How they use a Toff-free number : 

The CHILDLINE team receives & responds to the calls Crisis Intervention.

Direct assistance: medical, shelter, protection from abuse, repatriation, death, missing children, intensive counselling

On phone: Emotional support and guidance, information and referral to services for the caller, information about CHILDLINE, silent calls

After the emergency needs of the child have been addressed, CHILDLINE explores options with the child to study, learn a trade, go back home etc. Based on the decision of the child, CHILDLINE links the child to an appropriate organisation in the city.

Childline launched the country’s first toll-free tele-helpline for street children has grown into a national child protection service that operates in over 73 cities and towns in India. In 10 years, CHILDLINE has received 9.6 million calls on toll-free number from children in need of care and protection from across the country.

1800 Toll-free, I believe this type of feature should be used in all the institutions.

Author: Ashish Saxena

Toll Free 1800 number in Real Estate

How customer can use tollfree in their company.

Real Estate Professionals Promote Properties With a Toll Free Number. Real Estate professionals can promote their properties across the India through toll free number on their website, classifieds in newspapers, banners and in local magazines.

Benefits they will get.

Toll free numbers create a larger more significant corporate image, even for the smallest investor who is likely working from home. Having a toll free number gives investors more credibility. If they are advertising real estate business outside local market then they should consider a toll free number to make it easier and more convenient for buyers and sellers from outside their local market to reach them. In some communities an investor may have small towns that are close, but that require a long distance call when calling from or to them. Having a toll free number in areas like this could give an edge over your competition. Many real estate investors also advertise to owners who may live in another city or state. Having a toll free number may encourage those owners to contact the company.

Example of company.

http://www.99acres.com/ 18004199099

http://www.indiaproperty.com/ 180030005511

Author: Hasnain Murtaza

Cloud Telephony – What it is? Why do you need it?

Similar to cloud computing, cloud telephony also provides distributed resource management over the Internet i.e. without having any infrastructure at the business premises infrastructure will be hosted on the internet. Tasks like managing infrastructure, upgrading and downgrading of resources will be done on the fly as per the requirement of the business.

End users access cloud based applications through a web browser or a lightweight desktop or mobile app while the business software and data are stored on servers at a remote location. Proponents claim that cloud telephony allows enterprises to get their telecom infrastructure up and running faster, with improved manageability and less maintenance, and enables IT to more rapidly adjust resources to meet fluctuating and unpredictable business demand

Cloud computing relies on sharing of resources to achieve coherence and economies of scale similar to utility (like the electricity grid) over a network (typically the Internet). At the foundation of cloud telephony is the broader concept of converged infrastructure and shared services.

Why do you need it?

If your answer is YES to any of the following questions than you need a cloud based telephony system.

1. Do you want to serve your customers 24×7?
2. Does every call from your customer worth something to you?
3. Do you want to greet your callers with automated voice?
4. Do you want to log each and every call for future reference?
5. Do you have multiple call attendants to handle your incoming calls?
6. Do you want to save money on infrastructure?
7. Does managing infrastructure, false billing by operators and fear of bill shock gives you nightmares?
8. Do you want your telecom service up and running in few minutes?

 

Toll free 1800 number in Educational Institute

How customer can use the toll free

Toll free numbers are being used in a conventional way i.e call is being answered by the representative for the details. We can focus on the institutes offering foundation courses in preparation of IIT (JEE) , CPMT etc.  Here the idea is to make a toll free service fully automated via integrating an IVR, through this parents can get the details of their ward like  attendance, Marks scored in the various subjects etc. This concept has a broader spectrum of application amongst the institutes.

Benefits they will get:

In India out of 10 students 8 wants to be either a doctor or engineer, understanding this point n number of coaching institutes are running almost in every city and town.  This service could help those institute to stand on a higher platform than the other, due to stiffness in market its very important to facilitate their students as well as parents as there survival depends on that.

To implement this the policy to educate them is helpful to promote the services.

Example: Zinc Institute (Gorakhpur).

Author: Avneesh Shukla

New Feature: After working hours forwarding number

On popular demand we have added a new feature on the IVR platform called “After Working Hours Forwarding”.

Its main usage can be understand through below given example.

Say a company XYZ has working hours between 10:00 AM to 6:00 PM, so till now all calls received after and before this timing goes into Missed Calls, but now they can setup an “after working hour number” where all there calls will be forwarded once their working hours are over.

So now our customers have three options:

1. Block incoming after working hours
2. Play IVR but stop forwarding after working hours.
3. Play IVR and forward all their calls to some different number.

Kindly note menu wise options will not work in this case i.e. If you have set menu wise forwarding like press 1 for sales on number 12345 or press 2 for support on 123456 than this will not work on “after working hour forwarding” and all calls will be forwarded to a single number as mentioned in this option.

Health Care Sector with 1-800 Toll Free: Transform Service, Quality and Delivery of Patient Care

In health care sector doctors provide clinical or medical treatment recommendations to needy people. If there is an emergency, patients contact the local paramedics. The patients, coming to the local hospitals if want to communicate their immediate requirement or complaints regarding ambulance facility or irregularity in treatment directly to the respective heath authorities, should have an 24X7 reachable contact no. for direct communication.

Now various hospitals & blood bank & centers have introduced 1-800 toll free numbers for convenience and accessibility of medical care facilities to the severe patients, poor people and illiterate people too. The patients can not only register their complaints regarding treatment irregularities but can also inform about inconvenience, ill-equipped OPDs or testing labs. Complaints regarding misbehavior of hospital staff and demand for money in lieu of treatment can also be registered through single assistance 1-800 toll free number . Help line Toll Free also reduces illegal medical practices in the hospitals and is also helpful in enhancing the treatment quality by increasing transparency level.

Evolve your hospital’s and doctors’ positive image with trusted solution that is cost effective and delivers the value to patient and also enables always-available patient care systems on the most reliable, industry-proven platform. for customers communication medium should be more interactive and collaborative. From remote areas for disease management, wireless technology is helping to improve healthcare outcomes and address the healthcare worker shortage.
Over the last decade, tele-health in India has been primarily facilitated and driven by government funding. The government now has a major policy initiative in mobile health.

Check out the following link for announcement of Health and Family Welfare Minister Ahmad Hasan on Toll Free no facility in hospitals.

http://www.indianexpress.com/news/health-dept-to-have-tollfree-number-this-month/937302/

How toll free 1-800 is useful in Hospitals

  1. In health care industry 1-800 Toll free no service is used as single Help line no for various emergency calling.
  2. Doctors will be in direct approach to the respective customers for appointment through IVR application.
  3. Customer may register their complaints on the Toll Free no by selecting the respective option in IVR
  4. Toll free CRM (Customer Relationship Management) panel will update the record of patients calls for long time by providing avenue to hospital management to promote their hospitals by helping and delighting their patients.
  5. 1-800 toll free no. could become the effective medium of mobile health i.e resolving customer’s health problem on a toll free call.

Benefit of availing 1-800 Toll Free no service in Health Care Sector

  1. Customer help line Toll free no works as the convenience and assistance tool for needy patients.
  2. Unforgettable positioning of the Hospital in the mind of target customer segment for providing more convenience way to health care service.
  3. Enhance availability of instant services to needy customer.
  4. Toll Free 1-800 no also works as tool for awareness of various disease in health scenario, thus Doctors may disseminate information to their target segment.
  5. Hassle free appointment accessibility can be provided to the seeking patients by 1-800 Toll free no.
  6. Present the availability by 24×7 at door step of target customer.

Example:
Vikram Hospitals
Apollo Hospitals
UP State Health Department

Author: Ms Surya Batham

Toll free 1800 in Travel and Hospitality Industries

Local, national, international, people everywhere are always looking for a great new place to vacation and they will typically start their search on the web.Toll free number allows you to expand your client base nationwide, and provide improved customer service by making it possible for everyone to call you for free.Promote a Nationwide company allows customers from all over the country to contact you. If your number has a local prefix, customers may assume that you serve that local area only. Toll-free numbers make your business seem more accessible to everyone. In the past, toll free numbers required hardware installation and costly service bills each month to maintain it, toll free numbers are now affordable to everyone.Create a Professional Business Image also.

Why customer can call on toll free number of tour & travel companies?
  1. Customer can call because he wants to know about weekend promotions about tour packages
  2. Customer can call on toll free number because  he wants to know about popular travel destination and rates for complete packages.
  3. Company announce offer plans for customers time to time, regarding this customer can call on toll free number.
  4. Customer can call on toll free number regarding thier bookings for holiday package.
  5. Mostly tour and travel companies have multiple branches, we can connect multiple branches with one toll free number.
  6. Obtaining a toll-free number can also make your company seem more professional

Why tours & travel companies use toll free number?

  1.  Announce a weekend promotion
  2. Spotlight a new travel destination
  3. Highlight travel advisories and provide tips for travelers
  4. Promote events in popular travel destinations
  5. Announce new tours or travel options
  6. Increase Results of Advertising
  7. Create a Professional Business Image
  8. Operate a Business from Anywhere a toll free number allows consumers to have incoming calls to the toll free line forwarded to the phone number of their choice.(mobile number or land line number)
Author: Neharika Monga

Free IVR Service and Auto Attendant

This plan is no longer available

Yes, you saw it right. Ziffy is offering (for limited time and to very few customers on first come first serve basis) our Cloud based IVR platform for free of cost i.e. no monthly rental or any other hidden charges.

You will pay only for the calls you will use i.e for incoming calls.

Plan Name: ZIFFYFREE
Monthly Rental: Rs 1000  (waived)
Incoming Call Charges (includes call forwarding): Rs 1 per minute
Security Deposit: Rs 1000/-

IVR Number Series: 0522-3xxxxxx

How to start?

To start you need to register an account with Ziffy from http://ziffy.in/register.asp and than make a payment of Rs 1000/- towards security deposit (this amount is your maximum credit limit i.e. your monthly bill will never exceeds this amount).

What you will get?

  1. 2 level deep IVR system
  2. Call forwarding on unlimited numbers
  3. 100% call logs
  4. Missed call alerts through email & SMS
  5. Handle 6000 calls at a time
  6. Works 24×7
  7. Subscription Module
  8. Call Back Request Module
  9. Free Click2Call widget for the website (Call Charges of Rs 1.50 per minute)
  10. API calls will be charged @ Rs 1000/- per month per instance
Terms and Conditions
  1. 50 minute usage required per month to keep the service active.
  2. All disputes are subject to Lucknow jurisdictions
  3. Security amount is non-refundable 
  4. IVR recordings should be provided by the customer.

 

Resell Toll Free 1800 Numbers and become toll free service provider

In India there are 25 Lakhs registered SME & SMB and only few thousands are using toll-free numbers due to it’s activation hassles and recurring variable costs. But Ziffy is changing toll-free industry in India.

You can also be the part of this high growth industry and join the revolution.

Ziffy offer three plans for our partners to join and resell toll-free services across India.

  1. Associate
  2. Reseller
  3. Channel Partner

 

Every plan comes with different benefits and investment requirements.

Associates

Associates are the freelancers who are independent partners for Ziffy. They resell ziffy services on pay-as-you-go basis and take their share from the deal through Ziffy on monthly basis. This partner program is  best suited for individuals who are already working somewhere and looking forward for some extra or side income from their spare time.

Investment Required: Nil (click to register)

Reseller

Resellers are independent companies who want to increase their product portfolio with Toll Free 1800 number service along with their own products. They purchase services in bulk from Ziffy and then resell to their customers on a white label panel with their own pricing and support.

Ziffy works in the background and provide all services and support to the resellers and the end user will get all support from the reseller.

Investment Required: Rs 20,000 (click to register)

Channel Partners

Channel Partners (termed as ZVP “Ziffy Valuable Partner”) are Ziffy franchise holders. They work on Ziffy’s name and brand and can offer all the services and features offered by Ziffy to their end users. All billing will be done on the name of Ziffy and channel partners will get a good share of the total sale per month.

ZVP are franchise holder for a whole city and all resellers and associates are directly billed by them on behalf of Ziffy. ZVP is provided only to the competent parties those have vast interest in promoting the product and capable of generating good sales per month.

Investment Required: Rs 1,00,000/- (click to register)