5 Reasons Why Organizations Should Use 1800 Toll Free Number

When you are running a startup, do you think developing a powerful product and advertise it through content on your website would be sufficient for bringing enough business benefits?

Absolutely, ‘no’!

People might come across your website intentionally or unintentionally. And, in both the cases, some of them might get confused about the information mentioned on your website. In such cases, they raise some queries that are sorted out hours later. This long time span is enough to make your potential customers lose interest in you.

Here, the significance of toll free number come in sense that helps. It is a cloud telephony service that companies use to make users call them directly for any query or information. In this telephony system, callers make free calls and all bills are paid by the toll free subscriber or the called party.

You know almost everything about the mobile you are going to buy still you want salesperson to elaborate you everything, why?

Suppose you go to some electronic shop and ask for a particular mobile model you are interested in. Now before entering into the transaction cycle don’t you ask sales executive to tell you all the specification of the mobile?

Of course, yes!

This is simply because you want to make sure if all the research you made through internet is authentic or not, also, to know the information left. Similar case is true with businesses as well. Any potential customer who take interest in your product or service will try to collect enough data through website analysis but a toll-free number on the website makes a pave for users to know everything in detail.

Benefits of using 1800 Toll Free Number

There are a number of profits using a toll free number. Apart from business branding and credibility it helps effectively in organizational growth and here is how!.

  • Better Customer Experience

Won’t it be irritating for your website visitor who tries to connect you but doesn’t get any specific number to which he can call and stack data? You must use a toll-free number in your business so any customer can call directly on that number and resolve his queries with no hurdles. Resolving the customer issues frequently develops a better customer experience and keep them synchronized with your business.

  • Easy to Memorize

A strong point which is associated with the toll-free number is Vanity Numbers. These numbers can be remembered easily because of its simple and repeated sequence. Many successful business giants are using these numbers to increase their credibility and easy access to company for users so they can call any time easily.

  • Develop Credibility

Big organizations have already set their trust among people. The toll-free number helps enhance credibility for all business sizes. With a professional number, you can reflect an image of a renowned company that is targeted to fulfill customer needs. Sitting in the corner in your own home you project a very smart image with the help of this telephony service.

  • Easily Portable

You don’t want your customers to know when your office is getting shifted, right? Well, no need! And, you can do it silently as the toll-free number you are using currently would be same. Since once the number is assigned, it becomes yours and it is entirely up to you whether you forward it on your personal number or any other phone number which will remain same regardless of your location. Customers will have no idea about where you are operating from and they will be served as before.

  • Better Market Strategy

We have already discussed Vanity Numbers that help business to increase its credibility. Since these numbers are easy to remember hence people take very less time in dialing. It automatically increases the prospect volume. Another important market level benefit of using toll-free number is it captures enough information about each one who calls such as where the caller is calling from, a business he is running etc. This data is very helpful during a campaign for generating more leads, therefore, more sales and ROI.

Hence, 1800 toll-free number offers great benefits to all business verticals. Read more…

10 Commonly Asked Questions About Toll Free Numbers

What are inbound 1800 numbers? Are they actually free? Can they be used for making calls?

1800 Numbers are also known as toll free numbers or free call numbers. Everybody knows that they are free for the calling party. These are known as virtual telephone numbers because they are meant for receiving incoming phone calls only. You can not use these numbers to dial any external number. These virtual numbers are used for directing incoming calls to your existing mobile or land line number.

Can i choose my own 1800 number?

There are two types of toll free numbers. Normal and Smart Numbers. You can either pick a normal number from one of the many 1800 numbers available before you or you can choose a vanity number of your choice (a sequence or series).

Who owns my 1800 number actually?

Indian 1800 numbers are owned by the Indian Government and controlled via Indian telecommunications and Media Authority. Acquiring a number does not mean that you own that number. When you acquire that number you secure the Right to Use that number for a specific region or area. You do not have any right to put normal 1800 number on hold neither you can suspend it for the future use. Disconnected toll free numbers must be returned to the DOT for the future re-release.

Can i use multiple 1800 numbers?

Yes, you can. Advertising more than one 1800 number is a really good business solution. If you deal with a business that needs to advertise in a range of diversified media and want to track the effectiveness, you must consider featuring unique 1800 numbers for each media.

Can i customize my 1800 number?

The toll free or 1800 number service is a sophisticated call routing/redirection or diversion system. These numbers can be configured to redirect to answer points (either land line or mobile phone.)

Do i get access to manage my account online?

As a customer, you would have round the clock access to online portal that provides you full details about the calls and data usage that can be used for reporting and analysis.

As a customer of 1300 Numbers Australia, you will have 24X7 access to an online portal that provides detailed call and usage data for reporting and analysis purposes.

Who pays for toll free calls?

Toll free numbers are absolutely free for the callers. The full cost has to be bore by the account holders.

What are the call rates for 1800 numbers?

Call rates for 1800 numbers are based on the location of the caller and the answer points (the point from where you make calls.) When your customers call you, you would be charged as per the rates of the plan you have selected.

How a toll free number benefits my business?

Toll free numbers benefit your business in multiple ways:

  • Your marketing campaigns get an increased response.
  • Your brands image is enhanced in the local, state as well as national markets.
  • Get all the details of the people calling you.
  • flexibility in where and when you would receive the calls.

How do i order toll free number? What all i require?

Ordering a toll free number is easy. You can either order online or call on the number of toll free service provider. Ours is: ( (0522) 3098080, 1800-200-5777, 0955-444-3322). Once you have selected the plan of your choice and made the payment, you need an ID proof, an address proof and proof of your company’s registration.questions

Top 5 ways to manage Unprofitable Customers

What can we do to manage unprofitable customer?

Foundation of any successful business lies on satisfied customers, so managing them effectively is utterly important. There is no doubt that dealing with customers’ demands is difficult. But, there are few customers that are just ‘waste of time’ and referred as unprofitable customers since dealing with them costs companies more than the business they provide.

Could you answer immediately, how many unprofitable customers you have? Um..2, 3 – you probably don’t know. Your company is probably profitable and you are not distracted by an unprofitable customer. But, there are chances that you might have them and you should know how to manage them.

How to deal with such customers ?? Well, the right way to manage unprofitable customers are:

Try this:

1. Sort Your Customers by Revenue

There are some customers which provide you revenue and some don’t. You have to be very clear about this. Increasing the number of customers is a great way to increase your revenue. But, you have to be clear with who provide you more benefit and sort your customers accordingly. Then, look at the breakdown of the costs of serving each of them.

Many don’t even know which part of their company is more profitable, although it is very easy to find out.

2.Look out what brings in business and what keeps it away

Before you start any business, you notice other businesses strategy and their success rates. But instead, you should focus on the customer which will give you best chance to be successful. No matter which services you provide, you need to have a clear group of individuals who would see a value added from your product or service.

Your focus on which customers are bringing in the business and which keeping it away should be managed properly.

3.Make them pay for everything they get

Make your customer pay for whatever they purchase. Suppose, a customer buys a product online and wants special delivery options, packaging or features, all of this is fine as long as they pay for it.

Small businesses often are so focused on maintaining customer relationships that they ignore a basic principle: “Your price must cover the cost”.

Customers are very important for your growth and also necessary to make them pay whatever they purchase. Businesses have found that the customers will stay with them despite price increases from 50% to 70% if you know the technique of how to manage them.

For example, In a restaurant, customer order any food. You can say “We would be happy to serve you, but there’s an extra cost for providing that service”.

This will create an impact and your customer will remain.

4.Negotiate the contract

“I like your product, but the price of the product is way out of line. We’re used to paying half that much”.

Now, this wasn’t supposed to happen. Right?? You have invested a lot of time in making your product and if the customers say such things, it demotivates you and you don’t want to compromise with the cost. This kind of dilemma is not new. If you are doing a business it is necessary to work both the ways i.e. on customers side and on businessman side.

A competitor who finds a creative way to satisfy both the parties can steal the business.

If nothing of the above works, try this:

5.Try getting customers to fire themselves

As of now, you are clear that Customers are everything for a business to run. It is not easy to fire unprofitable customers themselves. One way to do this is to offer different levels of service and allot your unprofitable customers to the lowest level. Give them phone-based support but do not ignore them.

These things will let your customers fire themselves.

Now surely this is an inconvenient truth for many of those who would believe ‘the customer is always right’.

There are some ‘don’ts’ which should not come between you and your unprofitable customers.

  • Do not let your emotions drive you

The first important thing you have to take a note on that do not let your emotion drive you i.e. use data to understand your unprofitable customer. It is possible that a customer has been with you for long and so the idea of disinvestment seems a bit frightful.

Use data to understand that for how many times they were profitable and unprofitable.

  • Do not raise product Prices

Do not raise your product prices as a makeup for losses you incurred because of unprofitable customers. This might make your present customers unhappy. The hike in prices would be viewed as injustice to your profitable customer and this may lead them unsatisfied.

  • Do not doubt the Top-line earnings and Bottom-line Profits

Make a thorough analysis of top line earnings and bottom line profits. It is essential to understand whether the large investment is making profits and contributing to the bottom-line.

It is important to focus on customers profitable to your organization and the ones who give you a headache. Avoid these mistakes and manage your organization well.

After this analysis, your company can know unnecessary baggage and needless expenses.

5 Top Myths About Toll-Free Services Debunked

It is just not enough to establish a business but also indispensable to make it accessible to the customers. Toll-Free numbers allow your customer to contact you without any charge. These numbers are essential for any business since these have benefits like they add credibility to your business, they are easily accessible to customers, save money to customers, offer greater reach to business and more. These numbers are a must if you wish to provide customer satisfaction.

“ Happy customers are more loyal and more likely to refer your business forward, which in turn can increases business growth and increases opportunity”.

A Toll-Free number is a phenomenon which is gaining immense popularity nowadays. There are some growing misconceptions about toll free numbers that need to be cleared.

Debunked here are some common myths that are off-tracking businesses from securing its potential supremely:

Myth # 1: Toll-Free Numbers Cost a Bundle

Fact Most small business owners think that a toll-free number costs them an arm and a leg and are hesitant to use these numbers. But, they fail to see the bigger picture. Finding the right service for call tracking make a big difference.

These 1800 numbers are thought to be costly and this is the reason a business man think that it is not of their use.

But, you should know that these numbers can generate a huge return on your investment and can cover a wider audience in a short span of time.

Myth # 2: Call-Tracking Feature causes Technical Issues

FactGenerally it seems that a toll-free number requires greater manpower and staff to perfect them. But, this is absolutely not true.

Implementing a call tracking feature is as simple as adding an extract of codes to the web pages. Call tracking feature starts to fetch useful data as soon as the code is set up. It is easy, effortless and does not require too much technicality.

Myth # 3: Resolving Customers Issues takes Time

Fact People think that due to disconnected systems, complex user interface and multiple applications causes system overload. But the fact is when a customer query needs a resolution then a toll-free number reduces the overall call handling time and thus speeds up the query.

This is done by setting up multiple channels such as voice mail, email, or personal phone numbers can resolve customer queries.

Myth # 4: SEO Gets Hampered

Fact Wrong again!! In the past, this was a great deal and people fear that call tracking was harmful to the SEOs. The fear involved that if Google mentioned inconsistent phone numbers of your business, it might push your pages down on the search engines. Well yes, this can be a real fear if the phone numbers are used inappropriately.

But, the Dynamic numbers display virtually using JavaScript, based on the keyword or source of the visitor. The hard coded phone numbers do not change and make no negative impact on SEO.

Myth # 5: No use of Toll-Free Number because you are focusing on driving Traffic to your Website

FactThis myth does not mean that you need an easy-to-remember number for advertising. As 20% of people still don’t use the Internet and it is not necessary that they come to your website.

Bill Quimby says-

“The most tangible and measurable benefit of a great vanity number is an increased response rate to all advertising”.

Well yes, A toll-free number can be of great use and a good toll-free number can increase your response rate more by 12% to 42%.

Now, You can see that how these myths are getting between you and valuable data.

 

Interesting Features of Toll Free Numbers that Help Your Business Grow

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The latest promotional strategy in the corporate town that works is the use of 1800 toll free numbers. It can help you grow your business marketing skills. Technological up gradation in the form of toll free numbers has led to the evolution of toll free numbers in a big way. Whether you are a start up or into business for a long time, you should be aware of the features that can make this toll free numbers indispensable for you.

Plans Can be Customized as Per Your Needs and Budget:

Start up and work from home business cannot afford conventional mode of advertising. Radio, television commercials and advertisements in print do not fall into their budget normally. Getting a toll free number is a budget friendly and effective way to advertise when you have budget constraints. Plans can be customized as per your requirement and budget which gives you the best value

Portability Feature that Puts You at Ease:

If you plan to shift your business to a new location then you can do it without changing your present toll free number. Henceforth, shifting to a new location or switching to a new service would not make difference as you can retain your old number and do not lose your old clients.

Multiple Channels Means No Busy Tones Ever:

The other factor is enhanced customer relation and bond that you develop with your clients. There are many reasons for your clients to be happy they are not exempted from charge only but they can access you any time, anywhere and do not get busy tones which improves your relationship with customers.

Professional IVR Creates a Strong Brand Image of Your Company:

However small your company may be, a professional IVR creates a positive impact of your company having multiple departments.

 

What Value Added Services You Get With Toll Free Numbers?

What-all-value-added-services-you-get-with-toll-free-numbers-Ziffy

Keeping customers at the heart of corporate strategy is a sure-fire way to thrive. A regular feedback from the customers is no lesser than a boon for you. Whether it is about generating leads or serving customers better by listening to or responding to their needs, businesses all across the world make use of toll free numbers.

You exempt your customers from being charged and earn their goodwill in turn. They can make you call free of charge from far and wide all across the nation. Let us see what all you get along with a toll free number that help organizing your business better.

IVR (Interactive Voice Response):

More popularly known as Virtual Receptionist, IVR directs your callers to the designated departments. This value added service saves manpower (you can do away with telephone operator/real receptionist) and it is twice as effective to the error-prone manpower. Not only this, it also creates a positive brand image of your business having multiple departments even if you are virtual with hardly any physical existence.

Missed Call Alerts:

With the help of this value added service you cannot miss a single lead and get all the details of the calls (which are shown in the CRM panel). You can track those calls then.

CRM Panel:

CRM Panel is the soul of any toll free number as with the help of this panel you can track, monitor and analyse all the incoming calls. With the help of this panel, you can know at what particular time of the day, maximum number of clients are reaching you. This helps you in boosting sales. You can also check all the billing details on the panel.
Call Forwarding and Call Logs:
Regardless of the fact that your staff remains in the office or in the field, you will be able to forward calls to them using this feature. With the help of call log feature, you can keep track of all the unanswered, answered and missed calls.In short, you get all that is required to manage call influx efficiently. This in turn, saves money, resources and you would be able to organize your business better. Subscribing to a toll free number means, owning a number that gives you the best value pay for.

1800 toll free numbers

1800 Toll Free is not just a number; it shows the dedication towards customer service by the organization, it shows how a company want to treat its customers and how serious are they with their business.

Enough said!! One might be wondering why they need a toll free number for their business when it is already running fine and getting customers?

Actually this kind of perception was absolutely correct till few years back when technology is old, internet was not there and once you setup a business in your town you can enjoy the monopoly over there, but not any more.

In the age of Internet you will get the competition faster than you have ever thought and there are chances that their products are more advanced than yours. But the only differentiating factor will be how you treat your customers, how much you can pamper them and how happy they are with your services.

Nothing is worse than buying a Rs 50,000/- stuff and paying for every support instance thereafter. Why would a customer pay for getting support or giving a feedback for a product, which he has already paid for? As a consumer this is the biggest pain point and companies can somewhat address it by getting a toll-free number not only for pre-sales but also for post-sales service delivery.

 

How Ziffy can help?

Ziffy is turnkey service provider for toll-free numbers in India with biggest voice based setup after telcos. Ziffy is product of ZNI Wireless Pvt Ltd, which has a market experience of 10 years in telecom field.

With ZIffy’s turnkey solutions companies can up and running with their toll-free 1800 number in a matter of few minutes unlike other service providers, which first source the service from a telecom company and than sell it to customers.

Ziffy offers professional IVR services, Missed Call alerts (for all missed calls) and Click-to-Call (for website) in a single package to the companies in just Rs 750 per month.

To know more please dial 1800-200-5777