Why your business need an IVR

business-ivrIVR is an interactive voice response that is automated by the computer system and allows people to connect with the computer’s database, that can be via emails, fax etc., usually it is the telephone.

We all are aware of the concept of the call centers… Do we..??
‘Press 1 for sales’,’Press 2 for marketing’… Yeah..?? Remember..?

The IVR service firstly deployed in the 1970s for the use of call centers, but it was too expensive and with the complicated technology.
Now it’s being a decade later that the technology became more affordable, cost effective and able to used with voice recognition.
Voice recognition helps your customer to collect information without wasting their time with prerecorded messages in detail.

For Example: If you call any operator’s (such as airtel, vodafone, BSNL, idea etc.) customer care and want to know about your balance and validity then IVR helps you to reach the particular destination of information and with the help of the computer’s database, and the voice recognition feature, announce your balance details with validity (if applicable).

IVR is of two types, usability depends on the demand:

  • Inbound IVR: use to automate the calling answering process.

For example: ‘Press 1 for DTH’,‘Press 2 for the Internet’,‘Press 3 for other assistance’ etc.

  • Outbound IVR: use to take the feedback from the customer.

For example: After solving the customer’s query, you can make an automated IVR call to the customer and ask ‘Press 1 if you are satisfied or Press 2 if you are not satisfied.’

Why only IVR?

Grab every call

Your every call is an important one as your customer. You may miss a big order call but now you will never miss any call whether your phone is switched off or not with you for some reason. IVR services give you a list of all the customers who called you and whose call was missed.

Intense fight

There are many companies are in hurry to grab the attention of the customers but unfortunately, they fail because of the low budget.

Although the multinational companies don’t give attention to the individual customers but they use large marketing budget and images to grab their attention to them.

But what about the small businesses, what should they do…??
They do not have the high budget and have any image in the market too.
The IVR services are not less than a boon for them. Now they can provide all type of customer service in their low budget.

Enhances company’s image

You undoubtedly want to impress your caller and convey a big company image but you do not want to expense too much like a real receptionist. Through the IVR services, you can handle the calls for multiple departments and project a professional business image by providing the extension for each function.

Location doesn’t matter

No matter where you are, you can manage the call routing to your home, mobile or any other number. Enjoy your convenience and never miss your crucial phone call too.

MIS (Management Information System)

Don’t worry..! If you are out of papers. IVR services come up with call logs, call recordings and notifications features for each call. Now you do not have to remember what details you gave to each of the prospects.

Number ends with your business

Suppose your business grows and you want to move your business. But if you are dealing with your customers by your regular phone numbers, what would you do now..? You may call each and every customer and inform about the relocation…. Don’t you think it’s going to be very hectic and impossible..??
The IVR services give you a solution for this, now your number will never change doesn’t matter what is your office location.

IVR services are all about No Hardware ! No Software ! As Easy as your Email 🙂

How Are Toll Free Numbers Disconnected and Made Available to Others?

Special-Toll-Free-No-Ziffy-new

It so happens sometimes that when you check with the instant 800 Lookup or dial a toll free number, it is found to be disconnected. These numbers are in the transition period and said to be in the “Aging Process.” and they are returned to the available pool so that new users can order them.

Why Toll-free Numbers Are Disconnected?

Needless to say, toll free numbers get disconnected either when subscribers cancel the number or fails to pay for the number in the given time frame. The number gets disconnected and go back to the operators where new subscriber can order. But what happens in the meantime?

What is Waiting Period?

Waiting period is the period which is meant for giving the previous owners a substantial amount of time to retrieve their old number. This is also done with the purpose of cutting down the possibilities of wrong numbers. Sometimes the owners retrieve their numbers but most of the time they do not.

What Are You Looking For?

So, if you have taken a fancy towards any number, you must be on a look out. But, yes even if you are all out to seize them at the earliest opportunity, it takes a considerable time and effort. That apart, they would definitely cost you more than the other ordinary numbers. It is important to note that there are certain grabbers that seize these numbers for selling or renting these numbers at a fabulous amount.

There are certain instances when phone companies disconnect toll free numbers internally only and do not disconnect them in the national database. These numbers which are disconnected only locally do not find place in the aging process.

Why There is Such a Huge Demand of Special Toll-free Numbers?

The biggest reason of toll free numbers being in such a huge demand is that it brings more customers to your business or supporters to the cause that you are promoting. The vanity toll free number proves to be no lesser than a boon to your brand image! So, grab the asset before someone else grabs it!

Cloud Telephony Improves Business Communication. Is it So?

Cloud-Business-Communication

Do you know why more businesses than ever are rushing to adopt the cloud? It is so because cloud brings multiple benefits to your businesses. Of late, talks of cloud telephony revolutionizing businesses communication are doing the rounds.

Fast and Easy Access to Information:

Apparently, just because cloud-hosted communication combine voice, text and document control technologies, it ensures quicker and easier access to information. This makes communication easier and quicker.

Work Seamlessly:

The cloud telephony enables your staff to work together seamlessly, to collaborate with your colleagues, suppliers and their customers efficiently. Your employees can handle calls when they are not in the office even. They never miss a single call from any prospective client as  there are a wide range of functions using which they get all details of the people that have called their businesses. They never get busy tones as several lines run parallel together. Companies can also avail the feature of auto attendants to guide the callers to their destination points.

Call Recording for Training Purpose:

Call recording service is also provided with the cloud based virtual numbers. This call recording facility helps during training, for improving quality of services and also for the security purposes.

Virtual Meetings Help in Cutting Down Costs:

Virtual meetings with the remotely located team members helps reducing the cost of travel and save valuable time of your staff. The features like call logs and call management etc. were affordable only to large companies that can make huge initial capital investment.

Owing to the hosted nature of cloud services, users can make access to the latest technology and that too at cost-effective rates. No doubts, communication is the backbone of any business and switching to the cloud telephony is a cost-effective and smart way to make communication wheel moving towards the right direction.