Why your business need an IVR

business-ivrIVR is an interactive voice response that is automated by the computer system and allows people to connect with the computer’s database, that can be via emails, fax etc., usually it is the telephone.

We all are aware of the concept of the call centers… Do we..??
‘Press 1 for sales’,’Press 2 for marketing’… Yeah..?? Remember..?

The IVR service firstly deployed in the 1970s for the use of call centers, but it was too expensive and with the complicated technology.
Now it’s being a decade later that the technology became more affordable, cost effective and able to used with voice recognition.
Voice recognition helps your customer to collect information without wasting their time with prerecorded messages in detail.

For Example: If you call any operator’s (such as airtel, vodafone, BSNL, idea etc.) customer care and want to know about your balance and validity then IVR helps you to reach the particular destination of information and with the help of the computer’s database, and the voice recognition feature, announce your balance details with validity (if applicable).

IVR is of two types, usability depends on the demand:

  • Inbound IVR: use to automate the calling answering process.

For example: ‘Press 1 for DTH’,‘Press 2 for the Internet’,‘Press 3 for other assistance’ etc.

  • Outbound IVR: use to take the feedback from the customer.

For example: After solving the customer’s query, you can make an automated IVR call to the customer and ask ‘Press 1 if you are satisfied or Press 2 if you are not satisfied.’

Why only IVR?

Grab every call

Your every call is an important one as your customer. You may miss a big order call but now you will never miss any call whether your phone is switched off or not with you for some reason. IVR services give you a list of all the customers who called you and whose call was missed.

Intense fight

There are many companies are in hurry to grab the attention of the customers but unfortunately, they fail because of the low budget.

Although the multinational companies don’t give attention to the individual customers but they use large marketing budget and images to grab their attention to them.

But what about the small businesses, what should they do…??
They do not have the high budget and have any image in the market too.
The IVR services are not less than a boon for them. Now they can provide all type of customer service in their low budget.

Enhances company’s image

You undoubtedly want to impress your caller and convey a big company image but you do not want to expense too much like a real receptionist. Through the IVR services, you can handle the calls for multiple departments and project a professional business image by providing the extension for each function.

Location doesn’t matter

No matter where you are, you can manage the call routing to your home, mobile or any other number. Enjoy your convenience and never miss your crucial phone call too.

MIS (Management Information System)

Don’t worry..! If you are out of papers. IVR services come up with call logs, call recordings and notifications features for each call. Now you do not have to remember what details you gave to each of the prospects.

Number ends with your business

Suppose your business grows and you want to move your business. But if you are dealing with your customers by your regular phone numbers, what would you do now..? You may call each and every customer and inform about the relocation…. Don’t you think it’s going to be very hectic and impossible..??
The IVR services give you a solution for this, now your number will never change doesn’t matter what is your office location.

IVR services are all about No Hardware ! No Software ! As Easy as your Email 🙂

7 Myths About Cloud Telephony Debunked

Myths-and-facts-about-cloud-telephony-Ziffy

Gone are the days when employees had to work from the office 10am-6pm. Those conventional days are over now. These days employees need a flexible system that can be operated from anywhere. Cloud telephony has empowered the business organizations with flexibility. Without the use of hardware or cables you would be able to manage calls from far and wide. Let us have a quick look at some of the myths and truths related to Cloud Telephony.

Myth 1: Managing calls need a dedicated IT Support person.

The only thing that you need is a cloud telephony service and nothing along with it. You do not need any additional technical person for running the setup. Everything is managed by the vendor.

Myth 2: You need a hefty investment.

No, it is just a myth. An internet connection is all you require. Thereafter, you can select a package according your budget and business needs.

Myth 3: Cloud telephony is the newest technology.

The technology is growing at the fastest pace. All the big and small companies need cloud telephony to organize their calls.

Myth 4: The process of set up is complicated and takes a lot of time.

The process does not require a hardware and therefore there is no need of phones and cables etc. There is only one time setup of software that is normally free of cost.

Myth 5: Migrating your toll free number is a hard nut to crack.

You can retain your old toll free numbers if you migrate your business from one place to another. You would only have a short-term downtime while migrating your system to Cloud Telephony.

Myth 6: This is an automated process and no support is required.

Yes it is true that a majority of its aspects are automated. However, a technical manual support is always required which is provided by the vendor.

Myth 7: The technology is meant for start up tech companies

Cloud telephony is used by both small and big companies. So, it is wrong to say that it is meant for the beginners only. Microsoft has invested 90% of their R&D budget on the Cloud Telephony. Even the big firms consider it as a wise investment.

What all Advanced Features You Get With Cloud Telephony?

  • Interactive voice response
  • Voice mail
  • Voice recording
  • Call forwarding
  • Call distribution

 

9 Free Business Productivity Tools For Start ups

As a start up entrepreneur, you tend to come across several hassles and budget constraints make things worse for you. Isn’t? At a time when you face a rough whether and trying to establish your foothold in the market..how about getting free tools that can enhance your productivity.  Bcoz Ziffy cares for your business as much as you do…Read here

10 Reasons Why Cloud Telephony Helps in Managing Business Better!

10-Reasons-Cloud-Telephony-Ziffy-Blog

Managing business communication becomes an uphill task especially in the lack of adequate infrastructure. However, communication being the backbone of any business enterprise, needs a special attention. When you are a start up or a business enterprise that has constrained resources, what do you do? Apparently, your first priority would be to get hold of the maximum number of customers. In case of a traditional PBX, the time and the cost of managing hardware, software and upgrades prove to be  a real pain in the back. However, this is just one of the reasons.

Enumerated here are the 10 reasons why cloud telephony helps in managing business better. Read here….