A Cloud Telephony Solution Improves Sales Productivity And Customer Experience

Before you start any business, you have so many another thing to look after like startup capital, resources, lead sourcing and how to get connected to customers even in remote areas. You look up on the internet and be available on the internet but most of the people start by using their personal phone. But you should know that cell phones are not for business purposes, as there might be many issues like call gets engaged, battery may run out or many other issues which cannot be handled with cell phones on a daily basis.

If your cell phone can become smart, why not your number become smart too!! Yes, it surely can with Cloud Telephony.

‘Cloud’ is the current buzzword. Everything is going to the word ‘cloud’ from cloud technology, cloud environment, cloud computing to cloud telephony. Cloud telephony is used by many industries which have lot many customers who call on a daily basis.

Before you look any further for cloud telephony solutions here are some answers to your questions which you need to know..

What is Cloud Telephony?

Cloud Telephony is a technology that provides voice services for businesses to the cloud. It is basically a voice and messaging service that replaces the need for the conventional business telephone system. Using cloud telephony for your business allows you to make and receive a large number of calls at one go and you don’t require to invest in any other additional infrastructure.

A Cloud Telephony offers various services such as IVR, Call recording, bulk SMS, CRM panel, call routing, call alerts, etc. Simply to put, Cloud Telephony is the smartest and easiest way to manage the bulk amount of calls so that all incoming calls can be answered without keeping them on hold.

It has been observed that companies with cloud infrastructure are 61% more effective than those without cloud telephony.

How it improves Sales Productivity?

Cloud Telephony is used by many businesses and they have felt the difference and improved their sales productivity majorly. It is quite in demand by many business owners as it helps in improving their sales productivity.

A Cloud Telephony helps in —

  • It supports communication with the offices that has moved outside

Today, the communication has changed drastically, it doesn’t happen now within just four walls but it can happen between people in any regions from different parts of the world. As nowadays, people have started their business and most of them spread around different parts of the country so it is convenient to get them connected through Cloud telephony. The communication through different parts becomes easy and helps in improving their sales productivity.

  • Complete control

You do not require an IT team to receive your calls or attend as you can easily make quick changes to your browser. This can have complete control on your calls and helps in making you personally aware about which call is coming and allows you to build complex call flows.

  • Avoid Any Inconvenience

Cloud telephony is more of an essential in any business to improve sales productivity in businesses. It helps in managing all hassles and avoid if there is any inconvenience in the business. Your customers will be attended every time they make a call which makes your work go smooth.

How it enhances Customer Experience?

Customers are the backbone of business, they can make or break your business. To enhance your customer’s experience cloud telephony plays a major role and automate a business process.

  • On-demand self-service

The cloud telephony system helps in connecting to the various network through one click like phone numbers which allows users to connect in different regions without requiring human interaction.

  • Make and Receive Calls on the go

Customers are the one which makes your business into progress. If the calls they make are received instantly, this will help in overall development of the organization. As, imagine a customer calls you and without any hold on the call, their query got listened. This creates a huge impact and their call experience increases.

  • Broad network access

The customers all over the world can easily get connected to the caller. This enhances the customer’s call experience like if the business’s office is closed, the customer can still make a call and log in from anywhere to check the calls. It is broadly accessible and generates satisfaction to customers.

Thus, Cloud Telephony Leads to Better Conversation!!

What role Cloud Telephony plays in your business

cloud-telephonyLet me tell you the bitter truth…!!

If you are still using clumsy on-premise communication products, you’re missing out (and you’re apparently paying way too much!).

When you talk about a business, there is a lot of things you have to handle, in which communication takes a substantial part and it is complicated now because you have to handle many phone calls, faxes, emails, text messages and this all should be answered or managed successfully. Plus, you have to sit on the desk between 9 to 5 to manage but in the 20th century, telephony services have been transformed. Now the work happens at home, on the road, and at the client side means anywhere, anytime via your friendly phone.

Now the first question begins, What is this technology or…..

What is cloud telephony?

Cloud Telephony is an internet based phone call that does not require any hardware to route your calls, you need a particular number from cloud telephony or telecom provider along with a certain number of ports to route the incoming or outgoing calls to and from this number.

When a call is landed on your particular phone number the vendor API communicates with user web application interface. This web application interface has an appropriate set of commands to execute predefined actions such as playing text file, send SMS. Record etc.

The telecommunications applications, switching, and storage are hosted by a third-party, also known as hosted telephony.

Cloud Telephony – an innovation  

In today’s revolutionize world, business communication has also been advanced. Communication happens between people in different regions, on different scales and through different channels not just within the 4 walls of the office.

It breaks the barriers that the traditional phone systems have. Let’s get rolling to know about the ways:

  • Supports outside communication: Call centre is no novation, even not for a small business. Running a call centre can be a huge investment that is what cloud telephony can do with ease. It enables the communication in a more sleek, controlled and orderly manner.
  • Supports modernization: Cloud telephony helps you to save on costs, increase your company’s flexibility and productivity through technical modernization, set up your company’s infrastructure easily and quickly, and improve continuity of operations.

Benefits of using cloud telephony

Here are some enormous benefits of modern cloud telephony:

  • Flexible, Scalable and Secure: You can do any change such as IVR message as well as add or delete a number of agents according to the number of calls and all the data from call records to recording are stored on high-security cloud servers.
  • User-Friendly and Zero Maintenance: You can use your own mobile phone and no physical servers are necessary at your office location. So, you have to do zero server cost.
  • More Value for Less Money: Cloud telephony have a completely different cost structure, unlike traditional phone system have. Traditional phone system loads additional cost for maintenance on top of your telephone bill but now your dream came true “pay only for you use”. No maintenance charges at all.
  • Time to set-up: If you remember……previously your office landline takes a lot of time to set-up; from feasibility test to final installation but now you can set-up and go live in less than a day.

This technology is only as powerful as what it is used for. Cloud telephony, with its creative and fascinating adoptions, has emerged far beyond its anticipations.