Are you searching for different ways and methods to manage and grow your business? When working hard, making developments and changes you are still not able to make the business manage easily? Do you get a lot of calls and have multiple agents picking up? All this has one solution and that is a Multi-User CRM. Yes, you need it for your business.
What is CRM?
Customer relationship management is a technology that is helpful for both large and small business which help to organize, automate, and synchronize every facet of customer interaction including support, customer service, sales, marketing and digital commerce. Many companies are using CRM so that ROI improvement can occur and helps in improving customer relationship.
What is Multi-User CRM?
Multi-User CRM is a panel where you can check call logs, manage the leads, put meeting reminders and even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents and can be updated by one user which are visible to all the users.
The panel is surely a helpful and easy way to manage your leads and makes your business move to heights.
This can be understood easily by an example on Tandem Bicycle which is designed to be ridden by more than one person. The same way in Multi-User CRM the sales executives who receive the call from the caller, the information is easily visible to all the users associated with it as multiple users are on one network.
Some Statistics Data Of CRM
- Gartner predicted that CRM (Customer Relationship Management) will show an increasing price to a $36.5 billion worldwide by 2017 and his anticipation got right.
- According to a study conducted over the past decade, on between 25% and 60% of CRM projects have failed to meet the expectations.
- 91% of companies with more than 11 employees use a CRM system, compared with 50% of companies employing fewer than 10 people.
- In a survey conducted by DiscoverOrg up to 23.8% of respondents are not using any CRM system
- Overall CRM usage increased in recent years, from 56% in 2012 to 74% in 2013 and the chain continues to increase year by year.
Need Of CRM For Your Business
By far, you would have known easily that the multi-user CRM definitely gives your business a kick start which ultimately makes your call logs easy to manage. Best of all it can be updated on the go through SMS. No net connectivity required.
Check out the benefits Multi-user CRM provides to your business:
- Manage Inbound Calls And Lost Leads
A CRM panel makes your business work easy by managing the inbound calls and lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls and know their queries, thus this CRM panel helps easily in managing inbound calls and the leads which are lost.
You can visualize and manage leads easily with the help of multi-user CRM and can focus on the other important things rather than just picking up the calls. This also ensures that none of your customers are unattended.
- Automatically See All The Calls
Any caller who calls you gets automatically seen by the CRM panel including answered, unanswered and missed calls. This makes your work easy and a list is prepared by the panel which gives you all the record of calls came, answered and missed.
If your business needs such panel to ease your work. Tracks call and SMS easily in the history panel of a contact or lead. People usually prefer CRM panel for their business so that call records can be made easily.
- Saves Tons Of Paperwork
To maintain reporting system in an office and handing vital data, analytics and statistics are hectic as some or the other information may fall short or may get lost and also consume most of the time in writing and assembling them.
A CRM panel helps you to keep records of leads and all the calls which reduces paperwork and also provide you accurate data.
- Keeps Your Team On The Same Page
When using CRM you can easily connect with your team and can easily communicate. Suppose, if one person communicates with customer or lead, they can give their input to other team members so that the information can be known to others and your team can access it next time when they communicate with that customer and leads.
CRM helps you in collaborating with your team members easily and help you keep a note on important points and organizes data easily.
A Multi-User CRM is Just for you!!
You need a CRM to make your business more efficient and increase your business’s revenue. It helps your business to look into the future and be predictive about your revenue. Thus, you need it to make your business survive.