Why You Should Replace Your Office Receptionist From Virtual Receptionist Now

Trying to mark your presence in the competitive world? Well, we all try some or the other tactics to remain in the market. If you have a business where you receive thousands of call in a day then here is a right thing for you.

Well, if it often happens with you that an important call may be missed out when your receptionist is not at her place of attending the calls then this Virtual Receptionist helps in attending of about thousands of calls and replaces the need of a human. An auto attendant who receives your call automatically attends the call, greets the customer and directs them to the right person by just simply pressing a number.

Like, When a caller calls and hears a fancy voice saying Press 1 for Sales, Press 2 for Support, Press 3 for Billing, and so on..

The system has a schedule based on when you need them. Like you can decide to have a virtual receptionist on your calls after office hours, on weekend, mornings only, every day, or even can use when your virtual receptionist is on a break or holiday. You can easily customize and change your virtual receptionist schedule anytime.

Reasons why Virtual Receptionist is convenient to you…

A Virtual receptionist is definitely a must for your business. As you might have always considered and used a traditional receptionist to handle all calls, the receptionist might fret out what to reply in return which does not happen with a virtual receptionist.

  • Available 24/7

A Virtual receptionist is available anytime as the voice is recorded before and played whenever a caller calls the number. Being available 24/7 helps customer makes a call anytime and trust you more. So if you think that you can make customers even after office hours this Virtual receptionist IVR is perfect for you.

Use this virtual receptionist IVR on your toll-free number and let customers greeted by a fancy voice which makes easy for them to leave any query with the assurance that the call will assist them and someone will reciprocate.

  • Saves Your Time And Money

Virtual receptionist helps a businessman in managing his time more effectively. An IVR recording makes everyone at the office feel free without any tension of receiving the call and instead focus on their work as they know the call will be made automatically and recorded in the IVR system.

This helps a company in making the investment needed to help their company grow. A virtual receptionist is a great help for your business and proves beneficiary in every way with saved resources.

  • Excellent Customer Service

Imagine you make a call to a company and hear a fancy voice on the other side of the receiver, this creates a huge impact on the business and feel that you are being attended whenever you call. This will help you in collecting feedback of clients through IVR and can optimize client’s experience. These services will surely help your business.

IVR represent a managed system which helps in managing customer service in a synchronized manner.

  • Lead Generation

When your clients call you they can select their services as per their requirements using the directions given by the IVR. The lead generator can be used to polish and optimize call traffic.

The high quality phone calls impress your customer and also improves attendance at marketing events. It makes your client remember you more through the IVR voice and makes brand images which results in lead generation.

Outcome..

It is a no less fact that virtual receptionist can work wonders for your business. As technology is moving ahead everywhere, for uniqueness and ease in work you should replace your office receptionist now from the virtual receptionist.

6 Reasons Why IVR Phone System Lead To Growth In Business?

Many businesses don’t have enough resources to hire employees who can interact with the customer on phone 24/7 and serving customer satisfactorily pre and after sales is an important business decision. And if suppose you plan to answer the call on your own, it becomes difficult for you to answer every call and solve their query.

Now, this problem is not huge which cannot be solved. With an IVR phone system you can attend your customers call in no time and provide every assistance they need.

What is an IVR Phone System?

Interactive Voice Response is an automated telephony system that connects with the callers, collect the required information and routes the call to the appropriate recipient.

This is a great way through which you can connect to a number of customers in no time and make them feel great. With this system, you can reply your customer through recorded spoken words or generated audio which plays automatically when a caller calls you.

How does an IVR Phone System Works?

Your IVR system is like the front door of your business. It is the first thing people see about your company and know you through this system. Your IVR should be well scripted and well-versed so that caller doesn’t indulge with problem while interacting.

An IVR phone system works by connecting a computer through company’s telephone line. Customer calls you, the call is answered not by a receptionist but by an electronic receptionist. For which, it require a voice behind the phone which is recorded and played when a caller calls the number.

Let’s see what an IVR says when a caller calls a company:How An IVR Works

IVR : Welcome to ________ Company. Press ‘1’ for English, Press ’2’ for Hindi, Press ‘3’ for Tamil and so on.

Caller : Presses ‘1’

Then,

IVR : Press ‘1’ for Sales, Press ‘2’ for Technical Support, Press ‘3’ for Billing, For more information about our company Press ‘4’.

Caller : Presses a number what he is looking for.

.

.

IVR : Thank you for calling in _______ company. Your call is very important to us.

And this ends a call, providing your caller all the relevant information he needed.

With a great IVR Phone System, you can able to generate more Leads.

Lead generation is demanded by most of the companies and an IVR system helps your business to grow by providing a unique fancy voice which your caller listens when they call you. A good IVR phone system can definitely bring you more business and increases your goodwill.

Check out the top 6 reasons that why an IVR phone system leads to growth in business.

  1. Never Misses a Call – Business is on the Go

The business is becoming competitive day by day. The day you start to plan a business, you will see thousands of same companies are already established with the same business. Then, how to survive in the competition? What new things to try to face it? What happens if your phone is switched off and an important phone call arrives? Well, all this can be solved if you have a great interaction towards your audience you can survive even the toughest competition.

An IVR phone system helps you in interacting with your customer through a recorded telephone system. And which helps in communicating with the audience even if you are unavailable at the office, or in evening time when the office gets closed.

  1. Provide Better Customer Service

An IVR phone system helps in providing you better customer service. How?? Well, if a fancy recorded voice welcomes your client from the other end of the phone, he will feel that he is being better attended to. In no time the recorded voice gives the reply of the question the customer asks for and making him to build the trust.

The reply from the recorded voice is clear and concise which help caller to just follow the instruction and making it easy for both you and your client.

  1. Enhances Your Company’s Image

Your company’s image needs an upliftment especially if you are a smaller company. An IVR phone system allows your company’s clients listen to a fancy recorded voice which creates a brand image of your company. And also it is not possible for a receptionist to attend all the calls of the caller and making it simpler to attend all the calls.

For bigger companies, it fosters a professional image by maintaining the brand that the businessman has established on the long-run.

  1. Phone Numbers are For Life

The IVR phone number you are using now is your lifetime phone number. You can move your office to any other location but your phone number remains the same irrespective of where you are located. It is just a one-time investment on your number and there you go, all the year, all the life.

Your IVR number will move along your business, no hardware, no software, as easy as your email.

  1. No Error in the Call

A recorded voice does not allow any type of error when your client calls you and makes your client’s call go smooth. Using an IVR makes your call error free when compared to a receptionist.

When a number of calls come and your receptionist picks the call, it is natural that your receptionist might forget some information to tell or may not pick all the calls and make callers wait on the phone line but with an IVR phone system, a virtual receptionist picks the call on which the IVR message is recorded and thus making the call error free and go smooth.

  1. Wider Reach Of Customers

An IVR phone system makes your customers call easy by making it available to a wider range of audience and reaching out to every single person. If you have your customer worldwide and you talk to them on a daily basis, then an IVR is a great option for you. Use of an IVR can enhance your customer experience by reaching to each one of them.

An IVR phone system is definitely a boon to your business leading to growth. It is helpful in enhancing your customer experience when they make a call and also build trust in your company.

Make the right move, when choosing IVR phone system !!

Also read : 6 Things you should keep in mind to reap the maximum benefit of IVR.