Why your business need an IVR

business-ivrIVR is an interactive voice response that is automated by the computer system and allows people to connect with the computer’s database, that can be via emails, fax etc., usually it is the telephone.

We all are aware of the concept of the call centers… Do we..??
‘Press 1 for sales’,’Press 2 for marketing’… Yeah..?? Remember..?

The IVR service firstly deployed in the 1970s for the use of call centers, but it was too expensive and with the complicated technology.
Now it’s being a decade later that the technology became more affordable, cost effective and able to used with voice recognition.
Voice recognition helps your customer to collect information without wasting their time with prerecorded messages in detail.

For Example: If you call any operator’s (such as airtel, vodafone, BSNL, idea etc.) customer care and want to know about your balance and validity then IVR helps you to reach the particular destination of information and with the help of the computer’s database, and the voice recognition feature, announce your balance details with validity (if applicable).

IVR is of two types, usability depends on the demand:

  • Inbound IVR: use to automate the calling answering process.

For example: ‘Press 1 for DTH’,‘Press 2 for the Internet’,‘Press 3 for other assistance’ etc.

  • Outbound IVR: use to take the feedback from the customer.

For example: After solving the customer’s query, you can make an automated IVR call to the customer and ask ‘Press 1 if you are satisfied or Press 2 if you are not satisfied.’

Why only IVR?

Grab every call

Your every call is an important one as your customer. You may miss a big order call but now you will never miss any call whether your phone is switched off or not with you for some reason. IVR services give you a list of all the customers who called you and whose call was missed.

Intense fight

There are many companies are in hurry to grab the attention of the customers but unfortunately, they fail because of the low budget.

Although the multinational companies don’t give attention to the individual customers but they use large marketing budget and images to grab their attention to them.

But what about the small businesses, what should they do…??
They do not have the high budget and have any image in the market too.
The IVR services are not less than a boon for them. Now they can provide all type of customer service in their low budget.

Enhances company’s image

You undoubtedly want to impress your caller and convey a big company image but you do not want to expense too much like a real receptionist. Through the IVR services, you can handle the calls for multiple departments and project a professional business image by providing the extension for each function.

Location doesn’t matter

No matter where you are, you can manage the call routing to your home, mobile or any other number. Enjoy your convenience and never miss your crucial phone call too.

MIS (Management Information System)

Don’t worry..! If you are out of papers. IVR services come up with call logs, call recordings and notifications features for each call. Now you do not have to remember what details you gave to each of the prospects.

Number ends with your business

Suppose your business grows and you want to move your business. But if you are dealing with your customers by your regular phone numbers, what would you do now..? You may call each and every customer and inform about the relocation…. Don’t you think it’s going to be very hectic and impossible..??
The IVR services give you a solution for this, now your number will never change doesn’t matter what is your office location.

IVR services are all about No Hardware ! No Software ! As Easy as your Email 🙂

7 Frequently Asked Questions About Toll Free Numbers

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Question 1: How would i know that my business needs a toll free number?

You have just set up a business venture and want to invest in priorities. The very obvious question that comes up in your mind at once will be do i really need a toll free number? Though these numbers should be owned by every business for the purpose of organizing calls but it becomes more like a necessity if:

  • You are a virtual merchant.
  • You want to start a business that deal with the customers nation wide.
  • You indulge in marketing campaigns often and depend on phone numbers for that.

Question 2: How much i need to shell out for buying it?

Cost of toll free numbers depend on a number of factors.

  • The plan you choose.
  • The number you choose (Vanity numbers are expensive)
  • The vendor you are making purchase from.
  • The minutes you consume per month.

Question 3: Are these calls free internationally?

Callers to the toll free numbers are exempted from charge when they call anywhere from the within the country. International calls to a toll free numbers are not free and charged more.

Question 4: How do these numbers benefit me?

There are multiple benefits of these numbers owing to which there is an spurt in their demand. With the help of these numbers, you can:

  • You can track, monitor, analyze all the incoming calls which means a better organization of business calls.
  • You are able to give a positive brand image of the product/service you offer.
  • Most importantly, they are useful in making more customers reach you with their feedback which means customer retention and satisfaction.

Question 5: What is IVR? How would this help?

To put it in simple terms, IVR or Interactive Voice Response is the interaction of machine with humans using DTMF (Dual Tone Multi Frequency) technology. With the press of buttons, you are directed towards your designation which means that you do not need a real receptionist and available to the clients 24X7 because you can track all the calls coming in the odd hours too.

Question 6: What is a CRM panel? How can it be used?

CRM or Customer Relationship Management Panel is the soul of a toll free number you buy. With the help of this panel you can manage all the incoming calls, can analyze them, can come to know at what time of the day you are getting the maximum calls, track the missed calls and do much much more. However, it is not easy to use and you would be provided with a training from the vendor you purchase the toll free number from.

Question 7: Where should i purchase the number from?

Though the market is deluged with a number of vendors and direct operators. However, doing a little bit of market research can help you get the best deal. Compare the plans and the facilities you are provided with. Avoid buying them from a direct operator as you would not be able to get value added services and IVR.

 

What Makes an IVR System Indispensable for Your Business?

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So, yours is a small business unit and you have constrained resources? Do you run short of manpower and want to save money? If yes, then IVR is the right solution. Answering phone calls requires a lot of time and not all calls deserve a trained worker. Then why should you invest in hiring manpower for the purpose? Smart companies are switching to IVR these days. Have you done the same?Read on to find why IVR is more like a necessity for your business.