Top Benefits Of Toll-Free Numbers That You Are Unaware About

Trying hard to build your brand a success?? Tried and tested everything?

Well, It takes a lot of efforts to brand your product or service. But, with the right strategies it can be made easier. For instance, have you ever tried to use toll-free numbers?

Being a businessman you should know, what is the importance of a Toll-Free number. Research shows a Toll-Free number can improve the image of business drastically. These numbers allow your customer to contact you, without any charge and also encourage the customer to call you and ask any of their queries. These numbers  have a lot of benefits. If you are dealing with customers on a daily basis then Toll-Free number is the best option you can have. It also provides the best service to your customers by allowing them to call you for free no matter where they are located.

A toll-free number are very valuable and a great marketing tool which can improve sales by 30%. It gives your business a global presence and helps in branding.

Check out some amazing uses of a Toll-Free number:

Easy to reach your Customers

86% of consumers believe an 1800 number connotes a quality product and customers are more likely to trust a business that has an 1800 number. Your customers are very important for your business and it is also very necessary to take care of them at every stage by being available to them conveniently and by giving them a facility of a Toll-free number. They can able to call you from anywhere at any time and it won’t cost them extravagant.

The easier you make your customer reach you, the more likely they will remain. This service will definitely prove valuable to you as customers are the key to any business to reach higher and making them easily accessible is what these numbers help.

It is Portable at any Location

Toll-Free numbers are easily portable. With a Toll-Free number, location doesn’t matter. You can easily relocate to anywhere you want and can be reachable by the same regardless of where you are located, simply by forwarding your calls to your cell-phones, or any other devices.

One thing to note – once you purchase any number, it is yours permanently even if you change your providers.

Helps in maintaining a Professional image for your Company

These numbers are a great platform to improve the professional image of your company. It also adds credibility and builds customer satisfaction. Small and large company owners around the country know that providing their customers with a professional image is the key to enjoying long-term success. This is a better and easy way to make your business grow more.

Pay for what you Use

Well, this is the best thing everyone wants to do! When someone says “you just have to pay for the thing you use” makes our day!! We just want our money to be utilized in the best possible way. And this benefit is being offered by Ziffy Toll-Free Numbers.

You ought to choose these 1800 numbers as it is simple, affordable and easy to use.

Make National & International presence

When you are trying to decide between a local number or a toll-free number for your business ask yourself “How I am trying to position my business?”. If you are viewing it as a larger business, then the toll-free number is a way to go. And if you are looking to have a local presence and only receive a few distance calls, then the local number is right for you. These things make national, as well as international presence, felt more.

Increase Productivity of Business

Lastly, what you get at the end? This helps your business to achieve its target by increasing productivity. You know, when a client adds an 1800 number to their advertisements, they increase their response rates by 30%. These Toll-Free numbers increase the productivity of your business and also create a more memorable impression for you.

Starting a business can be a financial reward but it is really difficult for the entrepreneurs to manage all the things. They will likely to face a number of hurdles, especially, with the communication while running their business.

With these benefits, you can rejuvenate your business and grow well.

 

Top 5 ways to manage Unprofitable Customers

What can we do to manage unprofitable customer?

Foundation of any successful business lies on satisfied customers, so managing them effectively is utterly important. There is no doubt that dealing with customers’ demands is difficult. But, there are few customers that are just ‘waste of time’ and referred as unprofitable customers since dealing with them costs companies more than the business they provide.

Could you answer immediately, how many unprofitable customers you have? Um..2, 3 – you probably don’t know. Your company is probably profitable and you are not distracted by an unprofitable customer. But, there are chances that you might have them and you should know how to manage them.

How to deal with such customers ?? Well, the right way to manage unprofitable customers are:

Try this:

1. Sort Your Customers by Revenue

There are some customers which provide you revenue and some don’t. You have to be very clear about this. Increasing the number of customers is a great way to increase your revenue. But, you have to be clear with who provide you more benefit and sort your customers accordingly. Then, look at the breakdown of the costs of serving each of them.

Many don’t even know which part of their company is more profitable, although it is very easy to find out.

2.Look out what brings in business and what keeps it away

Before you start any business, you notice other businesses strategy and their success rates. But instead, you should focus on the customer which will give you best chance to be successful. No matter which services you provide, you need to have a clear group of individuals who would see a value added from your product or service.

Your focus on which customers are bringing in the business and which keeping it away should be managed properly.

3.Make them pay for everything they get

Make your customer pay for whatever they purchase. Suppose, a customer buys a product online and wants special delivery options, packaging or features, all of this is fine as long as they pay for it.

Small businesses often are so focused on maintaining customer relationships that they ignore a basic principle: “Your price must cover the cost”.

Customers are very important for your growth and also necessary to make them pay whatever they purchase. Businesses have found that the customers will stay with them despite price increases from 50% to 70% if you know the technique of how to manage them.

For example, In a restaurant, customer order any food. You can say “We would be happy to serve you, but there’s an extra cost for providing that service”.

This will create an impact and your customer will remain.

4.Negotiate the contract

“I like your product, but the price of the product is way out of line. We’re used to paying half that much”.

Now, this wasn’t supposed to happen. Right?? You have invested a lot of time in making your product and if the customers say such things, it demotivates you and you don’t want to compromise with the cost. This kind of dilemma is not new. If you are doing a business it is necessary to work both the ways i.e. on customers side and on businessman side.

A competitor who finds a creative way to satisfy both the parties can steal the business.

If nothing of the above works, try this:

5.Try getting customers to fire themselves

As of now, you are clear that Customers are everything for a business to run. It is not easy to fire unprofitable customers themselves. One way to do this is to offer different levels of service and allot your unprofitable customers to the lowest level. Give them phone-based support but do not ignore them.

These things will let your customers fire themselves.

Now surely this is an inconvenient truth for many of those who would believe ‘the customer is always right’.

There are some ‘don’ts’ which should not come between you and your unprofitable customers.

  • Do not let your emotions drive you

The first important thing you have to take a note on that do not let your emotion drive you i.e. use data to understand your unprofitable customer. It is possible that a customer has been with you for long and so the idea of disinvestment seems a bit frightful.

Use data to understand that for how many times they were profitable and unprofitable.

  • Do not raise product Prices

Do not raise your product prices as a makeup for losses you incurred because of unprofitable customers. This might make your present customers unhappy. The hike in prices would be viewed as injustice to your profitable customer and this may lead them unsatisfied.

  • Do not doubt the Top-line earnings and Bottom-line Profits

Make a thorough analysis of top line earnings and bottom line profits. It is essential to understand whether the large investment is making profits and contributing to the bottom-line.

It is important to focus on customers profitable to your organization and the ones who give you a headache. Avoid these mistakes and manage your organization well.

After this analysis, your company can know unnecessary baggage and needless expenses.

5 Top Myths About Toll-Free Services Debunked

It is just not enough to establish a business but also indispensable to make it accessible to the customers. Toll-Free numbers allow your customer to contact you without any charge. These numbers are essential for any business since these have benefits like they add credibility to your business, they are easily accessible to customers, save money to customers, offer greater reach to business and more. These numbers are a must if you wish to provide customer satisfaction.

“ Happy customers are more loyal and more likely to refer your business forward, which in turn can increases business growth and increases opportunity”.

A Toll-Free number is a phenomenon which is gaining immense popularity nowadays. There are some growing misconceptions about toll free numbers that need to be cleared.

Debunked here are some common myths that are off-tracking businesses from securing its potential supremely:

Myth # 1: Toll-Free Numbers Cost a Bundle

Fact Most small business owners think that a toll-free number costs them an arm and a leg and are hesitant to use these numbers. But, they fail to see the bigger picture. Finding the right service for call tracking make a big difference.

These 1800 numbers are thought to be costly and this is the reason a business man think that it is not of their use.

But, you should know that these numbers can generate a huge return on your investment and can cover a wider audience in a short span of time.

Myth # 2: Call-Tracking Feature causes Technical Issues

FactGenerally it seems that a toll-free number requires greater manpower and staff to perfect them. But, this is absolutely not true.

Implementing a call tracking feature is as simple as adding an extract of codes to the web pages. Call tracking feature starts to fetch useful data as soon as the code is set up. It is easy, effortless and does not require too much technicality.

Myth # 3: Resolving Customers Issues takes Time

Fact People think that due to disconnected systems, complex user interface and multiple applications causes system overload. But the fact is when a customer query needs a resolution then a toll-free number reduces the overall call handling time and thus speeds up the query.

This is done by setting up multiple channels such as voice mail, email, or personal phone numbers can resolve customer queries.

Myth # 4: SEO Gets Hampered

Fact Wrong again!! In the past, this was a great deal and people fear that call tracking was harmful to the SEOs. The fear involved that if Google mentioned inconsistent phone numbers of your business, it might push your pages down on the search engines. Well yes, this can be a real fear if the phone numbers are used inappropriately.

But, the Dynamic numbers display virtually using JavaScript, based on the keyword or source of the visitor. The hard coded phone numbers do not change and make no negative impact on SEO.

Myth # 5: No use of Toll-Free Number because you are focusing on driving Traffic to your Website

FactThis myth does not mean that you need an easy-to-remember number for advertising. As 20% of people still don’t use the Internet and it is not necessary that they come to your website.

Bill Quimby says-

“The most tangible and measurable benefit of a great vanity number is an increased response rate to all advertising”.

Well yes, A toll-free number can be of great use and a good toll-free number can increase your response rate more by 12% to 42%.

Now, You can see that how these myths are getting between you and valuable data.

 

Why your business need an IVR

business-ivrIVR is an interactive voice response that is automated by the computer system and allows people to connect with the computer’s database, that can be via emails, fax etc., usually it is the telephone.

We all are aware of the concept of the call centers… Do we..??
‘Press 1 for sales’,’Press 2 for marketing’… Yeah..?? Remember..?

The IVR service firstly deployed in the 1970s for the use of call centers, but it was too expensive and with the complicated technology.
Now it’s being a decade later that the technology became more affordable, cost effective and able to used with voice recognition.
Voice recognition helps your customer to collect information without wasting their time with prerecorded messages in detail.

For Example: If you call any operator’s (such as airtel, vodafone, BSNL, idea etc.) customer care and want to know about your balance and validity then IVR helps you to reach the particular destination of information and with the help of the computer’s database, and the voice recognition feature, announce your balance details with validity (if applicable).

IVR is of two types, usability depends on the demand:

  • Inbound IVR: use to automate the calling answering process.

For example: ‘Press 1 for DTH’,‘Press 2 for the Internet’,‘Press 3 for other assistance’ etc.

  • Outbound IVR: use to take the feedback from the customer.

For example: After solving the customer’s query, you can make an automated IVR call to the customer and ask ‘Press 1 if you are satisfied or Press 2 if you are not satisfied.’

Why only IVR?

Grab every call

Your every call is an important one as your customer. You may miss a big order call but now you will never miss any call whether your phone is switched off or not with you for some reason. IVR services give you a list of all the customers who called you and whose call was missed.

Intense fight

There are many companies are in hurry to grab the attention of the customers but unfortunately, they fail because of the low budget.

Although the multinational companies don’t give attention to the individual customers but they use large marketing budget and images to grab their attention to them.

But what about the small businesses, what should they do…??
They do not have the high budget and have any image in the market too.
The IVR services are not less than a boon for them. Now they can provide all type of customer service in their low budget.

Enhances company’s image

You undoubtedly want to impress your caller and convey a big company image but you do not want to expense too much like a real receptionist. Through the IVR services, you can handle the calls for multiple departments and project a professional business image by providing the extension for each function.

Location doesn’t matter

No matter where you are, you can manage the call routing to your home, mobile or any other number. Enjoy your convenience and never miss your crucial phone call too.

MIS (Management Information System)

Don’t worry..! If you are out of papers. IVR services come up with call logs, call recordings and notifications features for each call. Now you do not have to remember what details you gave to each of the prospects.

Number ends with your business

Suppose your business grows and you want to move your business. But if you are dealing with your customers by your regular phone numbers, what would you do now..? You may call each and every customer and inform about the relocation…. Don’t you think it’s going to be very hectic and impossible..??
The IVR services give you a solution for this, now your number will never change doesn’t matter what is your office location.

IVR services are all about No Hardware ! No Software ! As Easy as your Email 🙂

Few interesting uses of Toll Free Numbers

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What do you think? Does anyone really care if their call is Toll-Free anymore? Does anyone really pay for long distance anymore? No.

If no one really cares about calls being Toll-Free anymore, why do companies still invest billions on the service? Simple, they get the traits they need to manage their business. They control the routing of calls, where all are they going and when they are conquer, they get all kinds of announcements for business intelligence, and they can approach cloud-based services that help them furnish high-quality customer service.

So…what if I told you Toll-free numbers acknowledge callers to reach businesses or individuals without giving any charge for the call. Toll-free numbers can be dialed directly to your business or personal telephone line and the charges of the call are paid by the called party (the toll-free subscriber) in place of the calling party.

These are very ordinary and have proven fruitful for trades. It presents “free” and advantageous way to contact businesses.

Many companies rely on toll-free services for their thriving businesses. Little do they know, this utility works well for other purposes too.

Below are some features of toll-free numbers used in creative and socially conscious ways:

Portabilityportability-2

Did you know? If you once buy a toll-free number, it is all yours; even if you can change providers or change your trades location.

Location doesn’t matter with a toll-free number. If you are going to relocate your business, your consumers won’t even know about! You can still reach to your customers by forwarding your calls to your cell phone or any other cell phone.

Credibility

A toll-free number enhances your company’s image and gives soundness to your business. These numbers are not just for the big corporations; they are valuable for companies of all sizes, specifically those just proposing a business. It builds trustworthiness between the organization and the customer. You could be working out of your basement and no one would know.

Non-geographic number

non-geographic-3Businesses can have one number to reach the particular department of the company, that may be geographically distributed(starts with an area code).

Non-geographic numbers are easy to remember and it is only one for all the location.

For example: 1-800 Flowers.com.

This company, possessed by flower-shop owner Jim McCann, fills its orders through a florists network and through drop shipments.

It holds a florist-to-florist network and a floral wire service too—all services routed through the vanity toll-free number.

Enhanced data

When a consumer makes a toll-free call to a business, the company can access additional analytical data that would not be surely available if the customer uses a local phone number. Toll-Free Numbers are used by Google on digital click-to-call campaigns. Businesses can approach data about the caller’s search history, geographic location, and the other helpful statistics.

Marketing Tool

Vanity numbers are great for marketing purposes but do you know toll-free numbers help you to better track your marketing efforts?
Hold on..!! Think..! You have a website and a lead generation system. OK..? and what if someone picks up the phone and calls you from anywhere, how do you perceive where they came from?

The toll-free number allows you to create extensions, which associated with a particular campaign. Your toll-free number can act as a marketing tool and as a result can boost your call volume, sales and return on investment(ROI).

So, the toll-free service is very wide for all corporations in sales, support, CRM, survey, polls, subscription, accounts etc.

The elegance of Toll-Free number; Your client may reach you without any calling charges.

It is billed for the subscriber instead of the caller.

6 Things You Should Keep in Mind To Reap The Maximum Benefit of IVR

6-Best-Practices-of-IVR
Despite the fact that it has been proved to be a cost-effective solution, time-saver and a great tool to improve efficiency, IVR has been used so poorly by the businesses that reaping even half of its benefits would not be possible for them. Given here are the six best practices that give you the optimum benefit of it.

 

Keep it Simple, Easy and Clear to Use:

Put yourself into the shoes of your customers and just come to think of this! Would you like to press a lot of buttons and spend a long time on your phone? Obviously no. so, make your IVR as simple as possible and useful to the customers. The more simpler you make it, the better it would be.

Keeping the Decision Tree Shallow Helps:

The thumb rule of keeping IVR system works but you should make very sure that the options you keep on the branch should be less than 3 or less. More options as well as the customers both have to wait and they can get overwhelmed which in turn may lead to their forgetting the earlier options. Making trees deeper than the 3 branches can make the callers feel trapped and the whole system will prove to be futile.

Keep it Refreshed:

Like any other thing you use, your IVR also needs periodic attention so that it can stay optimal and you reap its optimum benefits. If you do not refresh the IVR system periodically, it would not be updated as per the needs of your callers. So, make a plan to review periodically and keep on updating IVR every 3-6 months.

Keep the Option of Reaching the Live Agent Open:

Being trapped in an IVR system as a caller is very disgusting. So, there are many companies that have to give callers the option of reaching live agents when they require. If the IVR system you have installed addresses the concerns of the callers properly then an agent would not be needed. However, if any caller needs a live agent he should have the option to do so.

Use the Words Rationally:

Directing callers to the company’s website to get their problems resolved is stupid because in all the probability, they have visited your site before reaching to you. So, suggesting them to go back to the site is stupid.

Avoid Giving Marketing Information During a Call:

Do not give up to the temptation of marketing during phone calls. Callers dial the number to make queries and selling at that time is going to nag them. So, better avoid it. Most of your customers view it as a complete waste of time.

IVR can prove to be one of the most powerful branding tools only if it is used wisely. If you want to create a positive impression of your company in the minds of your customers, start following the above given six practices and get the optimum benefit of it.

What Makes an IVR System Indispensable for Your Business?

Benefits-of-IVR-new

So, yours is a small business unit and you have constrained resources? Do you run short of manpower and want to save money? If yes, then IVR is the right solution. Answering phone calls require a lot of time and not all calls deserve a trained worker. Then why should you invest in hiring manpower for the purpose? Smart companies are switching to IVR these days. Have you done the same?

WHAT IS AN IVR?

Also known as Interactive Voice Response, IVR is a technology which allows a computer to interact with humans. In this technology, pre-recorded voice present information before the callers. To put it in simpler terms, IVR is an automated telephony which interacts with the calling party, collects the information and also routes calls to the recipients.

Why IVR?

There are certain FAQs which customers normally ask like office hours, phone directory and tech support queries. These questions are answered by  IVR so that customer service reps, tech support and salesmen can focus on other productive work. By subscribing to IVR services, companies are able to save a good amount of money.

Available 24X7:

IVR is a machine and hence it does not sleep. So, your customers can reach you any time of the day. Besides round the clock availability to your customers, IVR service can make your company look big. It is like an aura even for a small scale business.

Can You Get Tricky With IVR:

Undoubtedly, IVR system establishes a positive image of small scale companies that cannot splurge infrastructure. If you want the optimum benefit of IVR then you can you add several menu options for the different departments, all leading to the separate voice mail boxes.

In long and short, IVR is need of the hour for every business unit these days. If you are a smart investor looking for a business set up, then go for an IVR system. Gone are the days when IVR was a privilege of large telecom companies that could afford the software, hardware and a large staff to run in house IVR systems. Seriously considering to enhance brand image of your business? Look no further and get a professional voice for your business. Get IVR!

Toll Free and IVR Simplified in Just 7 Sentences!

Toll-Free-IVR-Simplified

  • Toll free numbers are the virtual numbers that are absolutely free for the callers whether they call from a mobile phone, land line or skype. They can call free on these virtual numbers from any geographic locations (excluding overseas) and from any network. Owners of these numbers have to pay for these incoming calls as per the plan they have selected.
  • These numbers are just virtual numbers which do not require any set up. These numbers can ring or forward to the local number specified by you it could be your existing land line number or any cell phone.
  • To get toll free number activated on your existing equipment, you do not have to make any changes to your present number.
  • Toll free numbers that spell the name of your company is a “Vanity Number.” The pricing of these numbers is no different. But these alphanumeric numbers or any particular sequential series cost you more because they are easy to memorise and hence tend to increase the response rates. These numbers are used during the advertising campaigns.
  • Toll free numbers are portable. So, if you plan to move your business to another state, you can do without changing your number. Also, you can switch to a new service provider any time.
  • The pre-recorded voice that is played when you dial a toll free number is called IVR. With the touch of  your phone’s keypad, the voice directs you to reach your destination point.
  • When you purchase a toll free number from an operator then you do not get the facilities like IVR and neither you get the the facilities like calls logs and call forwarding etc. So, it is always better to buy from a cloud telephony service provider to let you manage your calls much more efficiently.

How to Make the Optimal Use of Toll Free Numbers You Own?

How-IVR-helps-improve-your-business-Ziffy

You spend time, efforts and money on marketing techniques and have added a toll free number to make the maximum number of customers reach you. But, are you sure that you would be able to manage all the incoming calls and get their optimal value in the form of incessant leads? Here are certain tips to make the optimal use of toll free number you own.

Organizing All the Calls:

With the help of online account manager, you can monitor the inbound phone leads easily and effectively. There are features like voicemail, notification settings, caller ID, call forwarding, blacklisting, white listing etc. By viewing the call history, you can analyse the calls based on their volume, origin and talk time. This will help you track your callers, where are they from and how long they have been in conversation with.

Chalking Out the Strategy:

A hard-core sales strategy does not work. You should try nurturing your relationships with the customers. A welcoming IVR and the subsequent call forwarding to the respective departments make things easy and convenient for them. Moreover, for them you are always available no matter your employees are in the office.

Trashing the Junk and Cold Calls:

One of the biggest problems that you come across when you exempt call charges is that you get tons of junk calls and have to pay them also. You can avoid wasting your money and time on junk calls by blacklisting those numbers.

Most important of all, before you subscribe to a toll free number you should know your requirement and budget because the plan can be subscribed accordingly.

 

5 Common Business Problems Solved by IVR

Six-Best-Practices-for-Interactive-Voice-Response-Ziffy

Gone are the days when pre-recorded prompts are used, today smarter companies are cashing on technology and using IVR to improve customers’ relationships. Let us have a quick look at how this interactive voice response solves 5 commonly faced business problems.

Problem 1: Your Customers Are Going Unheard:

Since IVR is the interaction of humans with machines, so whenever customers call you,they can reach you irrespective of time and then the calls are forwarded on the cellphone numbers of your sought after departments. This means you are available 24X7 for your customers and they can reach you any time of the day.

Problem 2: You Lack Adequate Manpower:

You do not need any for handling calls! With IVR, you do not real receptionist. IVR can handle a huge number of calls efficiently. So, checking account balances, enquiring about the business locations  or checking about available products become easy. Moreover, real manpower is error prone and cannot work as efficiently when there is a huge call flow.

Problem 3: People do not Know You:

You are new to business or virtual and hence you face a difficult time because people do not know you. IVR creates a positive impact on the minds of callers and give them the impression of your being a big company having multiple departments.

Problem 4: You can not maintain good customer relations.

IVR solutions can be personalized to please your customers. It is good to be addressed by your name. This lets your customers feel valued and helps you build a bond with your customers. The companies with customer centric approach make sure to use IVR.

Problem 5: Your products or services lag behind in the market:

Know why this happens? This happens because you are grossly unable to collect feedback. The IVR surveys are conducted on a large scale to provide customers with just the kind of products/services they need.