Convert Your Customer Words Into Valuable Services!

Being an entrepreneur what do you dream all day long? It is just that your products should be best in the market in quality and less in price from your competitors and customers support your products and appreciate it even after the sale. Well, the more this dream looks captivating the more it is hard to make possible.

I am sharing here an interesting story…

One day I went to the bank where my account had been opened and found it very crowdy. I asked the guard pretty smoothly, ‘this much crowd! Is this the everyday story?’. He replied ‘no’ in response. ‘Today bank has to face more pressure’, he added later.

I strolled from one place to another and noticed that only one counter was open among the four; this was really distressing to me as I had to wait long that too because of a very silly reason. Intrigued to know that reason because of which people there were standing in the large queue and waiting for their turn to come? It was simply because the employees of those three counters had to do their personal tasks so they put their official responsibility later.

I am an entrepreneur and I know these are the reasons due to which existing customers start disliking your services for such inconvenience and finally surrender it when a threshold is crossed.

Do you know the biggest mistake that you do in business more often? You focus on requirements and needs more instead of feedbacks from customers and here you miss some crucial points that can certainly bring benefits to your business.  Companies usually take negative feedbacks as complaints about them but you should understand the difference between criticism and actual feedback. I believe some people might intentionally post bad about your products but not everyone. Always remember, feedbacks are simply that tell you what percentage you have achieved in your perfect product manufacturing.

In this digital world, everything is getting online, so are the businesses today. Almost business websites are using toll-free numbers so the users can directly ask their queries without investing a single amount and trapping up in the data written on the website. Well! Benefits of using toll-free number are countless. For example, you can’t monitor your employee all time if they are working seriously or not and deals customer calls perfectly or not but toll-free numbers enable manages to keep the record of how well or worse they are behaving with the customers. Also, training processes can be done easily with revising the recorded call. Yeah, the recorded call of any particular employee is played and mistakes are figured out means, where and what is incorrect during the whole conversation so he can be trained for that for the next time.

These are the reasons many organizations are using toll-free service as it enhances the credibility of the company and converts it into a brand. Calling to any company number and listening, ‘welcome to XYZ..Press 1 for….’ leaves a positive impression on the caller.

Hence, you should always care about what your customers are looking for.

Why You Need A Multi-User CRM Designed For Your Business

Are you searching for different ways and methods to manage and grow your business? When working hard, making developments and changes you are still not able to make the business manage easily? Do you get a lot of calls and have multiple agents picking up? All this has one solution and that is a Multi-User CRM. Yes, you need it for your business.

What is CRM?

Customer relationship management is a technology that is helpful for both large and small business which help to organize, automate, and synchronize every facet of customer interaction including support, customer service, sales, marketing and digital commerce. Many companies are using CRM so that ROI improvement can occur and helps in improving customer relationship.

What is Multi-User CRM?

Multi-User CRM is a panel where you can check call logs, manage the leads, put meeting reminders and even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents and can be updated by one user which are visible to all the users.

The panel is surely a helpful and easy way to manage your leads and makes your business move to heights.

This can be understood easily by an example on Tandem Bicycle which is designed to be ridden by more than one person. The same way in Multi-User CRM the sales executives who receive the call from the caller, the information is easily visible to all the users associated with it as multiple users are on one network.

Some Statistics Data Of CRM

  • Gartner predicted that CRM (Customer Relationship Management) will show an increasing price to a $36.5 billion worldwide by 2017 and his anticipation got right.
  • According to a study conducted over the past decade, on between 25% and 60% of CRM projects have failed to meet the expectations.
  • 91% of companies with more than 11 employees use a CRM system, compared with 50% of companies employing fewer than 10 people.
  • In a survey conducted by DiscoverOrg up to 23.8% of respondents are not using any CRM system
  • Overall CRM usage increased in recent years, from 56% in 2012 to 74% in 2013 and the chain continues to increase year by year.

The above graph shows the revenue increased year by year from 13,930 dollars in 2010 to 36,509 dollars in 2017. This clearly shows that CRM revenue has increased year by year.

Need Of CRM For Your Business

By far, you would have known easily that the multi-user CRM definitely gives your business a kick start which ultimately makes your call logs easy to manage. Best of all it can be updated on the go through SMS. No net connectivity required.

Check out the benefits Multi-user CRM provides to your business:

  • Manage Inbound Calls And Lost Leads

A CRM panel makes your business work easy by managing the inbound calls and lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls and know their queries, thus this CRM panel helps easily in managing inbound calls and the leads which are lost.

You can visualize and manage leads easily with the help of multi-user CRM and can focus on the other important things rather than just picking up the calls. This also ensures that none of your customers are unattended.

  • Automatically See All The Calls

Any caller who calls you gets automatically seen by the CRM panel including answered, unanswered and missed calls. This makes your work easy and a list is prepared by the panel which gives you all the record of calls came, answered and missed.

If your business needs such panel to ease your work. Tracks call and SMS easily in the history panel of a contact or lead. People usually prefer CRM panel for their business so that call records can be made easily.

  • Saves Tons Of Paperwork

To maintain reporting system in an office and handing vital data, analytics and statistics are hectic as some or the other information may fall short or may get lost and also consume most of the time in writing and assembling them.

A CRM panel helps you to keep records of leads and all the calls which reduces paperwork and also provide you accurate data.

  • Keeps Your Team On The Same Page

When using CRM you can easily connect with your team and can easily communicate. Suppose, if one person communicates with customer or lead, they can give their input to other team members so that the information can be known to others and your team can access it next time when they communicate with that customer and leads.

CRM helps you in collaborating with your team members easily and help you keep a note on important points and organizes data easily.

A Multi-User CRM is Just for you!!

You need a CRM to make your business more efficient and increase your business’s revenue. It helps your business to look into the future and be predictive about your revenue. Thus, you need it to make your business survive.

How ‘IVR and Toll Free Services’ Transforms Small Business Into a Brand?

Each and every business aspires to be a brand someday. Though, rare businesses achieve the feat. Then what makes a business more successful than other? Why is it that two similar type of product are launched and the one which has lesser features outruns the better featured one? It is the difference that transforms a business into a brand.

Just suppose, you are on a road trip and suddenly your vehicle ceases to move ahead. You are unable to figure a way out of there just stuck in the middle of nowhere. What will you do?

To be honest, 99 out of 100 persons will take out their mobile phone and call the person whom they consider helpful for the particular circumstances. The strange thing is that the person whom you would like to call may not be a mechanic or any other help. It is just that psychological comfort that you get after having a conversation with the person and that’s the reason you will probably choose the most selective person.

Being a brand is just like being that friend. You don’t always need to deliver physically but it is more about the psychological comfort that you could offer your customers. IVR and toll-free services are meant for just that.

If you want to succeed as a business, you need to develop an identity that makes you fit for the role of that ‘helpful friend’. In case a customer needs help with anything related to your product or service, he should immediately seek you for help. This will help you in building trust. Just synchronize your services with IVR and toll-free connections, seize the opportunity to impress your customers and you are on your way to glory.

The most important thing that determines the success of a business is ‘How happy the customers feel about the experience?’ You know that your business earns from its customers. And if you can’t keep your customers satisfied with your services, there is no reason for him to choose your services above others? Either give him a reason to choose you or he will choose someone else.

When you lose a customer, you lose one sale, a bit of ‘revenue’ which a sale creates, a bit of profit which that revenue generates and thus, you lose a bit of growth which that profit contributes. This is just for a single customer, multiply it by the number of customers you lost to others and you will have a lot to worry about…

What Makes a Customer Loyal to One Business?
If you want to transform your business, you need to befriend your customers and deliver above and beyond their expectations. For this, it is important to offer them a channel of communication which is meant only for their interaction. This makes sure that your customer has a direct access to you. And to be honest, customers consider it important. The point that we want to evade is connectivity platform. Almost every brand has it’s own IVR and Toll-Free Services.

A business includes a combination of good quality products and high customer satisfaction index. The good quality product can be easily manufactured by regulating the essential quality standards. But to ‘value your customer’ is a psychological entity that has no specific secret. It is just about how the customer feels about your business on whole. Or to be specific, How much satisfied your customer is from the overall experience of the product?

You may find many people who are loyal to ‘a specific brand’, seamlessly infatuated with the charm of that business. Remember, it is not just about the product but a business. This is what we call branding. And let me tell this straight, It is damn difficult to achieve this type of loyalty from the customers. And it is a fact that you can’t attain such status with the help of marketing alone. A Brand is more than just about being well-known, It is about the obsession of customers to own their product.

Communication – A Gateway to Customer’s Heart
Just choose a brand and then closely study its relationship with the customers. Try to figure out what the business does to keep an overwhelming warmth alive in their relationship. You will find nothing but ‘a healthy communication’ which is making the difference. Communication It is an inarguable fact. Many times, we see two similar products from two different brands launched together in the market. One of them is clearly better than the other but still, the less competent product hits the right chord with customers and outruns the considerably better product of different brand in the volume of sales. In such cases, it becomes evident that customer satisfaction can outweigh even the product quality. And thats the reason, you can’t run a business on product quality alone. You have to maintain a healthy relationship with your customers or else they have other competitive quality options that do intelligent communication which infatuates people.

They invoke a ‘special-feeling’ in the mind of their customers. To make a person psychologically opinionated, you need to charm him with your aura. And this is a fact that you won’t gain loyal customers unless your attractiveness transpires into the customer experience.

Remember, it is about psychological satisfaction. The IVR and toll-free numbers are just perfect for the part. You do not be there with him to do it. Just use a proper communication channel and combine it with a prompt response…

Top Benefits Of Toll-Free Numbers That You Are Unaware About

Trying hard to build your brand a success?? Tried and tested everything?

Well, It takes a lot of efforts to brand your product or service. But, with the right strategies it can be made easier. For instance, have you ever tried to use toll-free numbers?

Being a businessman you should know, what is the importance of a Toll-Free number. Research shows a Toll-Free number can improve the image of business drastically. These numbers allow your customer to contact you, without any charge and also encourage the customer to call you and ask any of their queries. These numbers  have a lot of benefits. If you are dealing with customers on a daily basis then Toll-Free number is the best option you can have. It also provides the best service to your customers by allowing them to call you for free no matter where they are located.

A toll-free number are very valuable and a great marketing tool which can improve sales by 30%. It gives your business a global presence and helps in branding.

Check out some amazing uses of a Toll-Free number:

Easy to reach your Customers

86% of consumers believe an 1800 number connotes a quality product and customers are more likely to trust a business that has an 1800 number. Your customers are very important for your business and it is also very necessary to take care of them at every stage by being available to them conveniently and by giving them a facility of a Toll-free number. They can able to call you from anywhere at any time and it won’t cost them extravagant.

The easier you make your customer reach you, the more likely they will remain. This service will definitely prove valuable to you as customers are the key to any business to reach higher and making them easily accessible is what these numbers help.

It is Portable at any Location

Toll-Free numbers are easily portable. With a Toll-Free number, location doesn’t matter. You can easily relocate to anywhere you want and can be reachable by the same regardless of where you are located, simply by forwarding your calls to your cell-phones, or any other devices.

One thing to note – once you purchase any number, it is yours permanently even if you change your providers.

Helps in maintaining a Professional image for your Company

These numbers are a great platform to improve the professional image of your company. It also adds credibility and builds customer satisfaction. Small and large company owners around the country know that providing their customers with a professional image is the key to enjoying long-term success. This is a better and easy way to make your business grow more.

Pay for what you Use

Well, this is the best thing everyone wants to do! When someone says “you just have to pay for the thing you use” makes our day!! We just want our money to be utilized in the best possible way. And this benefit is being offered by Ziffy Toll-Free Numbers.

You ought to choose these 1800 numbers as it is simple, affordable and easy to use.

Make National & International presence

When you are trying to decide between a local number or a toll-free number for your business ask yourself “How I am trying to position my business?”. If you are viewing it as a larger business, then the toll-free number is a way to go. And if you are looking to have a local presence and only receive a few distance calls, then the local number is right for you. These things make national, as well as international presence, felt more.

Increase Productivity of Business

Lastly, what you get at the end? This helps your business to achieve its target by increasing productivity. You know, when a client adds an 1800 number to their advertisements, they increase their response rates by 30%. These Toll-Free numbers increase the productivity of your business and also create a more memorable impression for you.

Starting a business can be a financial reward but it is really difficult for the entrepreneurs to manage all the things. They will likely to face a number of hurdles, especially, with the communication while running their business.

With these benefits, you can rejuvenate your business and grow well.

 

Packing and Crafting Services: How toll fee numbers help?

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Moving household is a challenging task. When people plan to move they wonder where to find the right packers and crafters, what do they do? Apparently, all the wise people just grab a toll free number directory and start making free calls to arrange for the service all free of cost.

All the budget conscious people think twice before investing in major or minor investments. Moving fragile goods safely without damage is a big task and when the packing and crating service owns a toll free number it becomes no lesser than a boon for you.

Can Be Reached Even At Odd Hours:

If your customer have to pack and go all of sudden at any odd hour of the day, they can reach you if you own a toll free number. You can be reached by them at any time of the day and anywhere. As the numbers come with a number of features like missed call service, call forwarding and IVR.

Make Your Company Look like a Brand:

All the brand conscious people when call on toll free numbers and get to hear a professional IVR, they tend to think high about the service you deal with. Packing and Moving service is one such sector that make your company look like a brand and when they look for a service that can transport their ultra-expensive but fragile goods safely, they rely only on brand.

More Customers’ Acquisition and Retention:

Needless to say, toll free numbers are boon for  start up businesses and this is the biggest of all benefits for all business. This is so because your customers are exempted from any charge and can call you more for resolving their queries. This helps in creating goodwill with them and helps you retain them.

 

How Are Toll Free Numbers Disconnected and Made Available to Others?

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It so happens sometimes that when you check with the instant 800 Lookup or dial a toll free number, it is found to be disconnected. These numbers are in the transition period and said to be in the “Aging Process.” and they are returned to the available pool so that new users can order them.

Why Toll-free Numbers Are Disconnected?

Needless to say, toll free numbers get disconnected either when subscribers cancel the number or fails to pay for the number in the given time frame. The number gets disconnected and go back to the operators where new subscriber can order. But what happens in the meantime?

What is Waiting Period?

Waiting period is the period which is meant for giving the previous owners a substantial amount of time to retrieve their old number. This is also done with the purpose of cutting down the possibilities of wrong numbers. Sometimes the owners retrieve their numbers but most of the time they do not.

What Are You Looking For?

So, if you have taken a fancy towards any number, you must be on a look out. But, yes even if you are all out to seize them at the earliest opportunity, it takes a considerable time and effort. That apart, they would definitely cost you more than the other ordinary numbers. It is important to note that there are certain grabbers that seize these numbers for selling or renting these numbers at a fabulous amount.

There are certain instances when phone companies disconnect toll free numbers internally only and do not disconnect them in the national database. These numbers which are disconnected only locally do not find place in the aging process.

Why There is Such a Huge Demand of Special Toll-free Numbers?

The biggest reason of toll free numbers being in such a huge demand is that it brings more customers to your business or supporters to the cause that you are promoting. The vanity toll free number proves to be no lesser than a boon to your brand image! So, grab the asset before someone else grabs it!

Boost Profits With Toll Free Numbers

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Being an entrepreneur the first thing that creeps into your mind are profits and boosting revenue for your company. There are palpable reasons why toll free numbers are helpful in boosting overall revenue of your company. Let us have a quick look at how:

Is Your Company Tired of Losing Valued Customers?

There can be multiple reasons of losing your customers and your inaccessibility is one of the biggest reasons. Do they remember your phone number? Do your customers think twice before calling you repeatedly specially if you are located out of their cities? Yes, they do and in a world where people maintain hectic schedule, your phone number is hard to remember.

So What Can You Do?

There is one clear-cut solution for retaining your customer. Subscribe to a toll free number. When your customers are exempted from charges and can call you free of charge irrespective of your location nation wide then they tend to call you more and are likely to become your prospective customers.

Not only this, all toll free numbers have a common 1800 (code for India) and a 3-4 digit common numbers controlled by operators. So, your customers need to remember just 4 numbers. Moreover, if you choose a vanity number that can spell your company name or the business you deal with then you can create your brand image in a big way without investing more!

Saving is Earning! Isn’t it?

You can save a great deal of money. Buying a toll free number means that you are cutting down on costs of heft monthly bills you pay. You do not need to pay anything for maintenance of the number as this is done by the service provider. That apart, you need not incur any cost on installation of hardware and can activate these numbers on your current land line or mobile numbers.

Needless to say, more queries means more prospective customers and that means more leads which eventually means more profits!

 

10 Commonly Asked Questions About Toll Free Numbers

Query

What are inbound 1800 numbers? Are they actually free? Can they be used for making calls?

1800 Numbers are also known as toll free numbers or free call numbers. Everybody knows that they are free for the calling party. These are known as virtual telephone numbers because they are meant for receiving incoming phone calls only. You can not use these numbers to dial any external number. These virtual numbers are used for directing incoming calls to your existing mobile or land line number.

Can i choose my own 1800 number?

There are two types of toll free numbers. Normal and Smart Numbers. You can either pick a normal number from one of the many 1800 numbers available before you or you can choose a vanity number of your choice (a sequence or series).

Who owns my 1800 number actually?

Indian 1800 numbers are owned by the Indian Government and controlled via Indian telecommunications and Media Authority. Acquiring a number does not mean that you own that number. When you acquire that number you secure the Right to Use that number for a specific region or area. You do not have any right to put normal 1800 number on hold neither you can suspend it for the future use. Disconnected toll free numbers must be returned to the DOT for the future re-release.

Can i use multiple 1800 numbers?

Yes, you can. Advertising more than one 1800 number is a really good business solution. If you deal with a business that needs to advertise in a range of diversified media and want to track the effectiveness, you must consider featuring unique 1800 numbers for each media.

Can i customize my 1800 number?

The toll free or 1800 number service is a sophisticated call routing/redirection or diversion system. These numbers can be configured to redirect to answer points (either land line or mobile phone.)

Do i get access to manage my account online?

As a customer, you would have round the clock access to online portal that provides you full details about the calls and data usage that can be used for reporting and analysis.

As a customer of 1300 Numbers Australia, you will have 24X7 access to an online portal that provides detailed call and usage data for reporting and analysis purposes.

Who pays for toll free calls?

Toll free numbers are absolutely free for the callers. The full cost has to be bore by the account holders.

What are the call rates for 1800 numbers?

Call rates for 1800 numbers are based on the location of the caller and the answer points (the point from where you make calls.) When your customers call you, you would be charged as per the rates of the plan you have selected.

How a toll free number benefits my business?

Toll free numbers benefit your business in multiple ways:

  • Your marketing campaigns get an increased response.
  • Your brands image is enhanced in the local, state as well as national markets.
  • Get all the details of the people calling you.
  • flexibility in where and when you would receive the calls.

How do i order toll free number? What all i require?

Ordering a toll free number is easy. You can either order online or call on the number of toll free service provider. Ours is: ( (0522) 3098080, 1800-200-5777, 0955-444-3322). Once you have selected the plan of your choice and made the payment, you need an ID proof, an address proof and proof of your company’s registration.

Market Evaluation of Toll Free Numbers

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There is much buzz around the advantages of toll free 1800 numbers but are they really important to survive the corporate strangling? Have you ever come across any advertisement on print or electronic media that mentions toll free number? If not, just imagine a situation when you are hungry, cannot go out and come across an advertisement of a food joint mentioning a toll free number. Without thinking any further, you call on that number, don’t you? This is how your customers also think and tempted to call you when they see a toll free number of your product or service.

Now How the Marketing Survey Goes?

All the marketing surveys conducted so far have established the fact that businesses not using this technology lose prospective customers and business eventually. Marketing professionals all across the world are convinced about the fact that toll free numbers are bringing in 30% more orders than the conventional advertising methods actually do. Apart from that, statistics have shown that the product return rates also go down sharply. This is due to the simple reason. Customers tend to call you more because they are exempted from charges and hence their problems are actually resolved before they buy.

How the Productivity of These Numbers Can be Improved Further:

As per a recently conducted survey, people are motivated to respond on toll free numbers. However, purchasing alpha-numeric numbers can enhance their productivity further as these numbers spell your business and make people recognize your business via your toll free number. For example, if you own a fast food centre and have purchased a vanity toll free number by the name of 1800-Best-Fast-Food, or 1800-Your Company name, think of the booming business you may get! So the vanity toll free numbers are no lesser than a boon to your business.

The More You Expose them, the More You Would be Benefited:

To get the optimum benefit of toll free numbers you own you need to bring it to the notice of public at large. To get the maximum exposure of these numbers, you can print them on pamphlets, brochures and business cards.

Go toll free and let your prospective customers smell the air professionalism!

 

5 Unique Ways Toll Free Numbers Boost Sales

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Despite the exponential rise of internet users, the significance of toll free numbers has not lessened. These numbers have become an indispensable asset for businesses whether big or small. 1800 toll free numbers help you gain both credibility and recognization in the market and boost sales. Here are the top 5 unique ways toll free numbers enhance sales. Let us have a quick look.

Improves Overall Customer Satisfaction:

Needless to say, when customers can call you any time without spending any money, they would be happy. This is a great way to retain customers. When your customers face a difficult time reaching you, they become frustrated. With the help of 1800, you can put your customers at ease, as they are exempted of any charge and they can reach you at any hour of the day.

It is Easy to Remember:

These numbers have the same prefix: 1800. After that, four digits are given by the operator. Therefore, toll free numbers are easy to remember. Moreover, there are vanity numbers which are alphanumeric and can be remembered most easily. It is due to this reason that they are a significant marketing tool.

Establishes Your Credibility in the Market:

Yes it is true that people think that only big corporations can have 1800 numbers. So, the credibility and image of even the start up companies enhances greatly when they began to use toll free numbers which in turn result in increasing sales. So, if you are a company working from a basement, you can build your image once you are subscribed to toll free numbers.

Portability:

Once you own a 1800 number, your location does not matter. Even if you move your set up to some other area, you can retain your old number and it does not affect your customers in any way. Once you purchase it, you are the owner of it and the number remains with you even if you change the service provider.

A Great Marketing Tool:

Toll free numbers help you track your marketing efforts because you can track from where the marketing source has originated. You can track missed, answered and unanswered calls and can use the data to trace your prospective clients.