Toll Free 1800 Number

Toll free numbers are numbers that begin with 1800. Toll free numbers allow callers to reach businesses and/or individuals without being charged for the call. The charge for using a toll free number is paid by the called party (the toll free subscriber) instead of the calling party. Toll free numbers can be dialed directly to your business or personal telephone line.

Toll free numbers are very common and have proven successful for businesses, particularly in the areas of customer service and telemarketing. Toll free service provides potential customers and others with a “free” and convenient way to contact businesses.

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Real Time Call Logs

Get all the call details in real time. Who called you, how many times, who attended the call, from which geographic location they come from, how many minutes they were on the line. Everything is available in seconds just after the call ended.

Call Recording

Record each and every call and get them on your e-mail. Use them for training purpose or keep them for future reference. Call recording is an optional feature, which can be switched on or off from your panel.

Multi-User CRM Panel

Ziffy offers multi-user CRM panel to mange your incoming call flow. You can create multiple user under your organisation and they all can login to our CRM panel and check calls assigned or attended by them in real time.

Advance Call Routing

With multiple advance call routing feature you can ensure maximum availability and performance of your tele-agents.

Round Robin (Cyclic): This forwarding type ensures every agent in your call centre will get equal number of incoming calls one by one.

Straight: This forwarding type ensures all calls will be delivered to first specified number and if that number is busy or unavailable then calls will be routed to fail over numbers. 10 failover numbers can be configured.

Parallel: This forwarding type ensures that calls will be delivered to all configured numbers at the same time and any one can pick the call. All other calls will be dropped.

SMS & Email Alerts

Busy, Couldn't attend the calls. Even don't want to check CRM? Don't worry we will send you SMS, Email and App based push alerts for every call received or missed. So that you can call them back or can store their number for future reference.

We even offer two-way alerts where you can simply reply to the SMS received with call details and it will be updated on the CRM. This feature is best for field staff who can't be on front on computer all the time to mange the CRM.

Ready To Use IVR Widgets

Yes, we have plenty of them. Ready to use IVR widgets, which will make your IVR more professional

Call Back Request: Let your callers make a call back request and you will instantly get a SMS & Email alert with the request details. Best if you want to save money on man power and calls.

Complaint: Offering services to your customers? Use this widget to let your registered callers automatically register a complaint for the specified service. Caller will get a SMS with complaint number so as your authorised personnel.

Voicemail: Don't want to attend calls after working hours? Let your caller leave a voice mail and you will get that on your email.

Call Conference: Want to setup a small audio meeting with your customers? Invite them for a tele-conference.

API Calls: Make API calls directly from the IVR and perform actions based on the result.

Feature Ziffy Competition
Welcome Message
Unlimited Level IVR
Pre-IVR Announcement
Activation In 1 Hour
IVR Widgets
Black List
White List
Call Back Request
Advance Call Forwarding
Real Time Call Logs
Geographic Routing
Geographic Barring
Set Working Hours
Call Rejection After Working Hours
Voice Mail on Email
Call Recording
Call Conference
Set Max Call Duration
Holiday Mode
Set Max Call Duration