Month: February 2012

Click2Call in India

Click2Call

We are glad to launch Click2Call service, which connects your website visitors with your sales or support executive in just one click.

Our Click2Call service is API based and hence can be integrated with your website’s look and feel. Some exceptional features of the service are:

  1. Toll free for your website visitor
  2. Easy to configure with our REST API
  3. Available 24×7
  4. Add IVR on it for a professional image.
  5. Add multiple failover numbers in case primary number is busy.
  6. Handle over 9000 calls at a time with our cloud based services.

Click2Call call flow

Setup: Nil

Security: Rs 2200/- (your maximum bill limit)

Call rates: Rs 2.20 per minute (it includes two calls, one to your customer and second call to your customer care executive).

To buy or for more information please dial 1800-200-5777 (missed call) or call on 0522-3098080

1800 toll free numbers

1800 Toll Free is not just a number; it shows the dedication towards customer service by the organization, it shows how a company want to treat its customers and how serious are they with their business.

Enough said!! One might be wondering why they need a toll free number for their business when it is already running fine and getting customers?

Actually this kind of perception was absolutely correct till few years back when technology is old, internet was not there and once you setup a business in your town you can enjoy the monopoly over there, but not any more.

In the age of Internet you will get the competition faster than you have ever thought and there are chances that their products are more advanced than yours. But the only differentiating factor will be how you treat your customers, how much you can pamper them and how happy they are with your services.

Nothing is worse than buying a Rs 50,000/- stuff and paying for every support instance thereafter. Why would a customer pay for getting support or giving a feedback for a product, which he has already paid for? As a consumer this is the biggest pain point and companies can somewhat address it by getting a toll-free number not only for pre-sales but also for post-sales service delivery.

 

How Ziffy can help?

Ziffy is turnkey service provider for toll-free numbers in India with biggest voice based setup after telcos. Ziffy is product of ZNI Wireless Pvt Ltd, which has a market experience of 10 years in telecom field.

With ZIffy’s turnkey solutions companies can up and running with their toll-free 1800 number in a matter of few minutes unlike other service providers, which first source the service from a telecom company and than sell it to customers.

Ziffy offers professional IVR services, Missed Call alerts (for all missed calls) and Click-to-Call (for website) in a single package to the companies in just Rs 750 per month.

To know more please dial 1800-200-5777

Wondering how to buy / get a 1800 toll-free number in India?

If you are in US or Canada than it’s a matter of minutes to purchase a toll-free number and get it activated with IVR & call forwarding but that’s not the case in India.

The procedure of getting a toll free number in India involves multiple steps like:

1. Get a landline or mobile phone from a company, which has strongest signal and best services in your area. (Total Duration: 2 days to 15 days)

2. Check whether they have Toll-free services or not through enterprise support or sales team. Even if it is available will they allow incoming from all service provider or it is just limited to their customers like BSNL and MTNL. (Duration: 1 day to 1 month)

3. Get the billing plan, which starts from Rs 3000 and goes up to 15,000 per month depending upon the service providers.

4. If, you want to handle multiple calls at a time on your Toll-free get a PRI connection. (Duration: 15 days to 1 month)

5. Do you want to carry a professional image of your company? Then get an IVR system (Cost: Rs 1 lakh to 5 lakhs, Duration: 2 days to 1 month).

So, in just 4 months you will be ready with your own tollfree 1800 number. Congrats!! But is that worth the time and money in comparison to U.S. where it can be started in minutes and under Rs 1000/- per month? Not at all!!

So, what is the solution for this?

Ziffy is the solution for this. Yes, we at Ziffy allows you to choose your toll-free number, create an IVR, define forwarding number and start the services in just 15 minutes and for just Rs 750/- per month.

You are free to choose your carrier, mobile or landline, multiple failover numbers, working timings for missed call alerts, 100% logs and get a best self service portal to mange the toll-free service.

How to buy an 1800 toll free number from Ziffy?

Call 0522-3098080 or Dial 1800-200-5777 (for a call back request) to get your services activated.

Toll free service provider in India

Company

Reliance

Airtel

Tata

BSNL

Ziffy
Registration (Rs)

Nil

500

5000

3000

Nil
Activation (Rs)

3000

Nil

Nil

Nil

Nil
Security (Rs)

10000

5000

25000

10000

2200
Rental (Rs)

10000

1500

3000

1000

750
Call Charges (Rs per minute)

2.4

2.4

2.39

1.6

2.2
 

Calls Limited From

From any network

From any network

From any network

BSNL Network

From any network
Calls Limited To

Reliance

Airtel

Tata

BSNL

to any network
Deactivate Incoming

No

No

No

No

Yes
Stop forwarding at will on holidays (with logs)

No

No

No

No

Yes
IVR Service

No

No

No

No

Yes
Missed call alerts

No

No

No

No

Yes
Service Delivery

200 Cities

35 Cities

Very Limited

Anywhere in India

Anywhere in India
Instant Logs

Yes (delayed)

No

No

No

Yes
Activation Time

15 to 30 days

15 to 30 days

15 to 30 days

1 to 2 months

15 minutes
Handle multiple calls

3 (without PRI)

3 (without PRI)

3 (without PRI)

2 (without PRI)

600 (without PRI)
Service Type

Post Paid

Post Paid

Post Paid

Post Paid

Pre-Paid

Toll free service providers in India

Why Toll Free 1800 number is better than Click to Call service

Now a days every second webmaster uses a Click-to-Call button on their website, which allows their customers or site users to connect with them free of cost i.e. Toll free but there are some draw backs in it over a traditional and more robust Toll free 1800 number like:

  1. Leads could be missed as the call is initiated after few seconds of submitting the Click to Call form and by that time user could get some other call or change their mood.
  2. Successful connection between the two parties is also not very much possible or reliable every time.
  3. What if customer is on call but the other end i.e. executive or support agent is not responding?
  4. Click-to-Call has very limited audience i.e. who are using Internet and can understand such a concept.
  5. Business are paying two call costs at a time i.e. one to the customer & second to the official end, which makes a minute call cost to Rs 2.4 per minute at least.

On the other hand:

  1. 1800 toll free number is a very useful brand creation tool. Merging this to an IVR system gives you a 24×7 receptionist for your business.
  2. Even a child can call on a 1800 number as it is as simple as dialing any other telephone number.
  3. You can transfer an incoming call on any number in the world, which allows you to display a big company image.
  4. You will be paying a flat price of Rs 2.2 per minute.

Interested in a Toll-Free 1800 number for your business with an IVR? Dial 1800-200-5777 (to request a call back) or Dial 0522-3098080 to connect with our executive directly.