History and Interesting Background of Toll-free Numbers


How long have you been using toll-free numbers for your business to generate leads and for facilitating customers’ communication? Do you wonder from where these numbers have originated? Given here is a quick view about the history and its interesting background that you would like to know.

Though these numbers have become pretty common these days, but  when they were introduced, they had brought a sea change in the telecommunication industry and a whole new world of opportunities for generating leads was opened for the business enterprises.

When and Why Toll-free Numbers Came into Being?

It was in 1967 that AT&T had created the first toll-free number 800 for the purpose of reducing extra human operators who used to get overwhelmed by the collect calls that they processed on a daily basis. Initially, the service was known as INWATS (Inward Wide Area Telephone Service). Sheraton Hotel Chain was the first business to adopt the system of toll free numbers in the year 1970.

What was Data Base Communication Processing Method?

Roy.P.Weber coined the term Data Base Communication Processing Method for the modern toll free number used by the enterprises. AT & T did not expect that in a few decades, toll free numbers would become a significant part of the marketing strategies for innumerable small and big businesses.

AT &T Was the Sole Proprietor Till 1984:

Till 1984, AT&T was the sole proprietor of toll-free numbers. It was in 1991 that AT&T ordered implementation of number portability process and this had increased competition in the market. It was something great because it had allowed the subscribers to switch the carriers and retain their original numbers. Many phone carrier service provider offered these numbers and soon consumers had a variety of options to choose. Many phone carriers began to offer these numbers and that led to the origin of vanity numbers.

7 Magic Tips That Can Make Your e-Commerce Business a Super Success!

It’s an era of Internet. Agreed? People want to capitalize on the fact that there are more number of people shopping online than ever before and hence the concept of e-commerce is much talked about. The e-commerce economy is anticipated to maintain its upward trajectory and it is poised to grow in the years to come. So, if being successful in business is your long-cherished dream, establishing e-commerce set-up will ensure your success. But, wait! you need to focus on the following useful tips to achieve your goal.

Rushing the Launch Is a Blunder:

Know what? Those who cannot achieve success in e-commerce business do this blunder. They rush the launch of their websites. The best thing is to purchase your domain and throw a captivating “Coming Soon” page. Be prepared with all the requisite groundwork first like (content, SEO, social media, paid advertising etc. )

Users Should be Your Prime Focus:

Your customer would not be able to feel, touch, smell or even see your business. Right? So, do not let this be your drawback. You can do away with this drawback by offering your customers  appropriate pricing and giving them offers like free shipping. You can also consider making checkout process easier with simplified shopping carts.

Testing Is Indispensable:

Testing and analytics is a must. If you have plans to launch an e-commerce business you will have to invest in testing and analytics. There is no other option. Figure out what’s working, what’s not before keeping products on shelves.

Incorporating Social Elements:

Do not forget to include social elements on your e-commerce sites. There are several things to incorporate like testimonials, product reviews, social logins, follow buttons and much more.

Keep Mobiles in Mind:

If your e-commerce websites are not designed keeping mobile and tablets in mind, you would vanish in a few years from now on.

Be on Top of the Search Engines:

Competition is every time high and therefore you will be apparently lost in the crowded space if you are not on the top of the search engines. So, if you need to stand out in this harsh competition, you will have to hire a professional SEO company.

Get Toll-free Number for Your Business:

Since you are virtual, a toll free number is a must for you. IVR services go a long way in building a positive impact on the minds of those who cannot see you.


Why Enterprises Should Think Differently About Cloud Telephony?


The relatively new concept of cloud telephony has come of age. The main idea behind this concept is that services are hosted in the data centers and run smoothly over the Internet infrastructure. Till now, the cloud communication was data-centric only but as VoIP has evolved, voice has become a part of cloud telephony. Although cloud communication is important for business enterprises but they are not aware of the concept and wonder how it would help them.


Google has shifted to cloud communication for growth. The success of Google Voice, Google Wave and Google Apps has proven that Web based communication apps can be provided from the cloud-based platform as effectively as software-based platform and that too at relatively low cost. Taking into consideration this fact, Microsoft is now considering to shifting its services to the cloud based platforms.


There are reasons apparent why SMBs are turning into cloud telephony which means instead of depending on facilities based services for hosted VOIP, the SBMs can reach out to cloud based telephony. The cloud communication is much more useful and soon it would be more in demand because it can be a platform for voice, data as well as video.


Things You Should Know About Toll Free Numbers but Do Not Know


There is nothing new about the concept of toll free numbers yet there is a huge number of subscribers that are not familiar with their basics and therefore they often end up in choosing the wrong package or a service that does not meet their requirements. Let us have a quick look at some of the things which business enterprises should know but they do not know.

Vanity Numbers: What are they?

To put it in layman terms, vanity numbers are the contact numbers that are used by business firms for advertising. The basic purpose of these vanity numbers is to promote name of the company through contact number. Besides the three-digit prefix code that represents the service provider, rest of the numbers represent name of your company or the products that you sell. For instance, a number 1800-EAT-HEALTHY informs the people that this is a contact number which belongs to a food joint.

How These Toll-free Numbers Work Actually?

Toll-free numbers work just like the traditional land line numbers, they differ in their charging system. These numbers allow the calling party to make calls absolutely free of cost. But, the subscribers need to pay for the incoming call charges. However, all vanity numbers are monitored by a central association and the subscribers need to consult toll free directory to get an idea about the numbers available before him.

Which Connection Should You Choose?

Most of the subscribers prefer either new or dedicated connection for their toll free numbers. However, if you opt to convert your present landline connection into toll free connection, several risks like line distortion and connection failure can be reduced.

How Can You Get the Right Number?

Those who are looking for toll free numbers which can help them promote their organizations and can improve their services should have a quick look at the following tips:

  • You have the option of choosing one vanity number for the same office and also have the option of choosing the same number with different types of location codes.
  • Choose only a licensed service provider. This will let you register your company in the vanity number directory.
  • Always make it a point to subscribe for more than one channels or missed call service so that you do not miss the calls of any of your valuable customer that can be a good prospect for you.