How Toll Free Numbers Are Disconnected and Made Available to Others?


It so happens sometimes that when you check with the instant 800 Lookup or dial a toll free number, it is found to be disconnected. These numbers are in the transition period and said to be in the “Aging Process.” and they are returned to the available pool so that new users can order them. Read more

6 Things You Should Keep in Mind To Reap The Maximum Benefit of IVR


Despite the fact that it has been proved to be a cost-effective solution, time-saver and a great tool to improve efficiency, IVR has been used so poorly by the businesses that reaping even half of its benefits would not be possible for them. Given here are the six best practices that give you the optimum benefit of it. Read here….

How Serving Guests Gets Better With Cloud Telephony?


Best customer care service and round the clock availability are the key factors on which success of any industry largely depends. However, when it comes to restaurants, hotels and other similar verticals in the hospitality sector, it is no lesser than a lifeline. This is so because, unchallenged courtesy is what customers expect from any hospitality sector. Owing to the increased per capita income as well as media-driven awareness, expectations of the customers have risen further. Taking this into consideration, hotels and restaurant owners are on their toes. How serving guests gets better with cloud telephony…Find here..

10 Reasons Why Cloud Telephony Helps in Managing Business Better!


Managing business communication becomes an uphill task especially in the lack of adequate infrastructure. However, communication being the backbone of any business enterprise, needs a special attention. When you are a start up or a business enterprise that has constrained resources, what do you do? Apparently, your first priority would be to get hold of the maximum number of customers. In case of a traditional PBX, the time and the cost of managing hardware, software and upgrades prove to be  a real pain in the back. However, this is just one of the reasons.

Enumerated here are the 10 reasons why cloud telephony helps in managing business better. Read here….

Are Your Customers Going Unheard? Set IVR


How well you market your products/services is the idea on which your business thrives. So, what do you do to make your product/service reach to the optimum number of potential customers? The trend of people indulging in cold calling is redundant now. Gone are the days of telemarketing and businesses today are switching to smart automated calls. However, IVR (Interactive Voice Response) is a smarter choice that has brought a revolution in the field of advertising and marketing. Are your customers going unheard?….read more

How to Improve Lead Conversion Ratio for Automobile Dealership? How Cloud Telephony Helps?


In an era where almost every sort of industry is reaping benefits from cloud telephony, automobile sector is not untouched. Indian automobile is one of the most lucrative industries and the significance of this industry can be gauged by the fact that it contributes nearly 7% of the country’s GDP. No wonder that the burgeoning Indian Market has fascinated global players like Ferrari and Bentley to set up their outlets in India. Let us see why cloud telephony has become indispensable for this “Industry of Industries.” (as termed by the founder of Modern Management Peter Drucker.)


Cloud PBX or Hosted Telephony: Which Option Would be Better?


Start ups or small business units with constrained resources often have a hard time managing their own servers as they cannot afford to own a dedicated IT and systems management team. Apparently, to manage premise-based servers that include technical intricacies is an uphill task which takes a lot of time also. No wonder why thousands of mushrooming enterprises feel the need of switching to the clouds. But is cloud PBX worth its cost? After investing in Cloud based PBX, is it possible to get the tangible returns?Let us explore it here:

Top 5 Features of Bulk SMS Service


When you have marketing campaigns in mind, what do you think would be the right way to go? Whether you are a small enterprise with constrained resources or a big company with tight marketing budget, try using bulk SMS to catapult your brand in the market with efficacy. Every single channel deployed by the big companies for marketing should have clear-cut benefits so that they can get tangible returns on investment.

Want to know how bulk SMS gives you the best returns on your marketing investments? Read on….


Why Cloud PBX is a New Itinerary For Call Centers These Days?

call centers

Owing to multi-dimensional pressure which is caused either by the changing compliance frameworks or by the bewildering service level agreements, call centers always look out for software solutions. No wonder, why Cloud PBX has become a rage. More call centers than ever today are eying Cloud telephony because of high scalability, flexibility, security and cost effectiveness. But there is much more than what meets the eyes. Let us see why Cloud PBX has become indispensable for your business rather than just a matter of choice.


Cloud Telephony Improves Business Communication. Is it So?


Do you know why more businesses than ever are rushing to adopt the cloud? It is so because cloud brings multiple benefits to your businesses. Of late, talks of cloud telephony revolutionizing businesses communication are doing the rounds.

Fast and Easy Access to Information:

Apparently, just because cloud-hosted communication combine voice, text and document control technologies, it ensures quicker and easier access to information. This makes communication easier and quicker.

Work Seamlessly:

The cloud telephony enables your staff to work together seamlessly, to collaborate with your colleagues, suppliers and their customers efficiently. Your employees can handle calls when they are not in the office even. They never miss a single call from any prospective client as  there are a wide range of functions using which they get all details of the people that have called their businesses. They never get busy tones as several lines run parallel together. Companies can also avail the feature of auto attendants to guide the callers to their destination points.

Call Recording for Training Purpose:

Call recording service is also provided with the cloud based virtual numbers. This call recording facility helps during training, for improving quality of services and also for the security purposes.

Virtual Meetings Help in Cutting Down Costs:

Virtual meetings with the remotely located team members helps reducing the cost of travel and save valuable time of your staff. The features like call logs and call management etc. were affordable only to large companies that can make huge initial capital investment.

Owing to the hosted nature of cloud services, users can make access to the latest technology and that too at cost-effective rates. No doubts, communication is the backbone of any business and switching to the cloud telephony is a cost-effective and smart way to make communication wheel moving towards the right direction.