Modern business is reliant on flexibility, availability, and cost efficiency. Customers expect to get exactly what they want, whenever they want, at a price they can afford, so your company needs to get creative to stay ahead of the competition. Many companies now choose to outsource work to virtual receptionist in order to increase productivity. […]
It has become a common practice for the companies irrespective of sizes to rely on IVR systems to handle large volume phone calls and assist customers with their needs. When your business has decided to implement IVR Solutions, there are a number of factors to look for. The IVR will be numerous callers’ first connection […]
While offering much more flexibility than a traditional phone system, Cloud Telephony is quick, easy, and affordable for any size business. Now a days Cloud Telephony is important for every Business. The main concern for businesses is how to retain existing customers and attract new customers? If you are a small business, then you have […]
Customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent. Call recordings or voice recordings can surely play a crucial role in coaching and training call center agents. It can drastically improve their […]
If you are running a business and your company has an IVR system that means first impression is of your Company on most of the Customers or Clients will be from your IVR script and the way that script is presented. Aside from having a professional voice over artist a perfect IVR script is very […]
Having a toll free number is something to offer many advantages to small businesses and professionals throughout the country. Toll free numbers open many doors traditional local phone service cannot provide. The most important thing that a toll free telephone number provides is making your company more accessible to clients, potential clients, employees, and business […]
The most important thing any business need is customer’s satisfaction and if you are running a business obviously you need to interact with your Customers and for that the first thing you need is managing calls . It seriously doesn’t matter what product you are selling if you cannot deal with your Customer’s properly or […]
Interactive Voice Response(IVR) is a technology that allows a computer to interact with humans through the use of voice and touch-tone telephone keypad inputs. IVR technology do not require human interaction over the telephone there is a pre recorded message which do act as Virtual receptionist and when somebody calls the call is attended by […]
E-Commerce Sector , which started in India in the year 2002, with the start of IRCTC (Online Railway Ticket Booking System),has come a long way. E-commerce business is one place where most of the customers are acquired and maintained , without actually meeting their vendor in person. In such cases, every interaction counts in ensuring […]
When it comes to cutting costs, businesses like yours turn to Conference Calling. Conference calling is being used to reduce expenses like travel and saves time. Using Conference Calling can allow your employees more active time and will in turn potentially increase productivity. Use our Conference Calling product as a means to reach out to […]