So, what does it take to be a successful salesperson? Some experts believe that a person’s attitudes, personality, and work methods together classified as their “approach to work” are virtually the entire basis for professional success. Common sense dictates that a person’s approach to work plays an important role in their performance on the job. […]
Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful in every organization. You pay your customer service representatives to interact with your customers every day, but do you train them on how to do this well? Many […]
This is like the soul of any toll free number as it helps the customers monitor, analyze and track all the incoming calls. With the help of this panel, customers can know which time of the day most of the their clients’ are calling them. CRM is an acronym that stands for Customer Relationship Management […]
Considering a vanity number for your business? A vanity number will not only help your business sound more professional but also look more professional. Vanity numbers are easy to remember so they’re great for companies who do business over the phone on a national level or those who spend a lot of money on display […]
Marketers have spent almost their entire budget chasing new prospects. Years ago, when sales staffs were large and competition well-known, the answer was easy. Turn leads over to Sales and let them do their jobs. Today, lean sales departments have bumped into tight marketing budgets and the constant search for ROI has moved the prime […]
There have been significant advancements in telecommunication technology with a wide range of sophisticated telephone systems with incredible features available. Time of day routing enables you to route calls based on your business hours. Numerous contact centers and large organizations are now introducing cloud routing, which is a routing platform that designates certain calls to […]