IVR is an interactive voice response that is automated by the computer system and allows people to connect with the computer’s database, that can be via emails, fax etc., usually it is the telephone. We all are aware of the concept of the call centers… Do we..?? ‘Press 1 for sales’,’Press 2 for marketing’… Yeah..?? […]
Let me tell you the bitter truth…!! If you are still using clumsy on-premise communication products, you’re missing out (and you’re apparently paying way too much!). When you talk about a business, there is a lot of things you have to handle, in which communication takes a substantial part and it is complicated now because […]
What do you think? Does anyone really care if their call is Toll-Free anymore? Does anyone really pay for long distance anymore? No. If no one really cares about calls being Toll-Free anymore, why do companies still invest billions on the service? Simple, they get the traits they need to manage their business. They control […]