Month: April 2017

Common Problems And Easy Solution Of Geographic Call Routing

Is it difficult for you to manage incoming calls from customers around the world? Or You are not able to transfer the call to the fittest agent? Then you are reading the right thing. Geographic call routing is one such feature available on your toll-free number which allows you to automatically route the call to the location that is more pertinent to the caller.

No matter which business you are from, which country you are from, you need someone who is close to you and can understand you better. Right? The same happens when your customer calls you, he wants to talk to an executive who can understand him better and is familiar with his language. This can happen easily with geographic call routing. Your call is routed to the agent you wish to transfer or who is available at that point of time.

But despite its usefulness, there might occur some problems which can be solved easily:

Problem 1 # Incoming calls are not being routed properly

Solution: Incoming calls are routed correctly only based on the rules you have set. It is often presumed that the calls may not route properly to right agents. If you feel that the call is not getting transferred to the right person then you have to check the details by yourself as if one digit goes wrong it may transfer to the wrong person or the problem might occur when there is a new area code that has not been programmed on your database.

Geographic routing checks your database of phone numbers and area codes to ensure that incoming call is routed correctly. It is quite helpful if done correctly.

Problem 2 # Calls come from unserviced areas

Solution: Yes, it is a common problem that there might be some calls which you don’t want to receive or you want to block, then this feature enables you to block unwanted and unserviced areas which you don’t want to receive. Unserviced areas are those which organization has elected not to provide service.

The best example of this might be that areas which government has not authorized it as a legal for such activities, so with the help of geographic call routing that area can be blocked from receiving the call. Suppose, you are a gambling company who uses toll-free number then you can block calls from that area where gambling is illegal.

Problem 3 # Handling Floods Of Calls Becomes Difficult

Solution: When you are receiving calls on your toll-free number, a time will come when it becomes difficult for you to manage those calls. It is important for you to keep a number of agents who can receive calls and attend your clients.

Geographic call routing is an easy way to manage your incoming calls and therefore helps in managing your employees. But if you find it difficult, you need to investigate.

Problem 4 # Handling Wireless Call is difficult

Solution: Your many of the callers calls you from their mobile phone or cell phone and thus there is no area code which helps in tracking the location of the caller. But with geographic call routing, you can easily handle these calls.

If you have a business in different cities then the geographic call routing helps you in locating the caller’s location to the nearest agent present location wise.

Thus, It can be said wisely that Geographic call routing gives you the flexibility to:

  • Customize the call routing for each of your location.
  • Reduces the interactions demanded by the caller.
  • Improve conversion rates by routing calls accurately and as quickly as possible.
  • Maximize the value of your advertising with a single phone number.
  • Helps reach your caller to the right person.

Also Read : “Your Call Is Getting Recorded” – 5 Benefits Of Call Recording.

 

Vanity Number: An Intelligent Way For Business Branding

Projecting any business as the brand is not an overnight effort rather it takes a good portion of time to be done properly. The technology is growing so fast and each new technical advancement enables businesses to step forward a pace towards growth. In the list of such innovative implementations, the vanity number is given eminent position. Now, naturally,  the next question arises, ‘what is a vanity number?’, right?

What is a vanity number?

A vanity number is an alphanumeric combination, in which the digits are followed by the letters. These letters are chosen very carefully as it reflects the business image, certain product/ service or an acronym. These numbers enhance the business credibility and help the potential customers to easily memorize the company.

Sometimes a simple combination of digits is also used as vanity numbers. Since people remember words more than digits, therefore, companies prefer using alphanumeric integration so they can easily proceed the business branding.

For example, the splendid online marketplace for pizza delivery, Domino’s uses 6888-6888 customer care home delivery vanity number to help people. Using such simple combination reduces the human effort for searching and dialing multiple digits for making an order.

Another good example is, Beacon Hospice is using vanity number 1-800-HOSPICE for its service area in England. Now you can see that how easily this number can be memorized. Also, it gives a strong reflection for a certain business and helps a lot to increase inbound calls.

Benefits of Vanity numbers

Customers nowadays are running out of time and more demanding than ever before. They have no time to make a research on your product or services rather it is your responsibility to pop up your business before them in some fascinating manner. You have very limited marketing materials to prove yourself unique and beneficial. A minor mistake can blow away the whole business image and your potential customers. Now here worth noticeable to know how vanity number works as a protection shield for any organization.

  • Provides you with competitive advantage

Crafting an easily memorable phone number that directly links a concept to your organization gives a smooth way to all consumers to walk upon. It significantly increases the recall rate, inbound calls which, in turn, raises up the sale. Web-based lead generation has become common now and almost each organization is using it. A vanity number is a new technical approach to establishing a business brand and helps you to run a market campaign.

  • More calls, more sales

All organizations using the easily retaining vanity numbers have seen a considerable rise of 24% in their business as per statistical records. These numbers work as the best marketing material and help to generate more revenue. You can educate what your business is all about to people. You receive more call for your talented sales team to deal with and ultimately it brings business.

  • High ROI (Return on Investment)

The vanity number increases inbound calls 10% more than the web leads. It is natural, more calls mean more lead generation and more lead generation means more revenue. Therefore, investing for magical easily memorable numbers gets you back the whole amount in no time with extra profit.

  • Increases business credibility

How do you react to any unknown VIP number call? Do you ever call them fake?

Of course, no!

The similar case is true for organizations as well. When you have unique vanity number, it reflects a very positive image to the audience. It enables people to trust your services or products without doing many investigations.

  • Increases the number of repeat callers

Suppose any caller calls you for resolving his queries and after querying he doesn’t get into the transaction phase maybe because he is not in the condition to make the purchase. Now if you are using a vanity number, the caller can easily call you back to proceed further when he finds himself in a convinced and stable position. Thus, you can easily raise the number of repeat callers with the help of vanity numbers.  Read more….

 

 

 

The Art Of Saying ‘No’ In Sales

A Sales Executive said, “I made it a policy to say “yes” just about every time, but instead of being rewarded for it, it seemed as though I was being punished. The more my clients heard “yes”, the more they demanded, and the more chaotic my life became.”

Being a sales executive is not easy, he has to manage a lot of uphill tasks and listen to customer query now and then. Sometimes it becomes really confusing for a sales executive to think between, whether he should agree with the client or just say ‘no’ as he might lose his prospective customer when disagreeing with them. Fears make a sales executive to always say ‘yes’ or some think that to maintain the relationship with them is this strategy.

What fears?

  • Fear of losing a client
  • Fear of being judged wrongly
  • Fear of making your client feel bad

In order to make clients happy, a sales executive often say “Yes” to them and therefore forget the consequences caused after saying a “yes”. Research have even found out that those who have difficulty in saying no, are more likely to experience stress, burnout, and even depression.

Most of the time a sales executive words to its customer are not trustworthy but the promises are often broken just like a bubble. When a bubble is blown out it tends to get burst after some time, the same happens when a sales executive promises too many things to its customer, a time comes when it tends to break.

How to overcome these problems? Learn the art of saying ‘No’!!

Check out few tips that can help you in overcoming your fears and how can you say ‘No’ easily to your clients.

Tip # 1 : Know Your Boundaries

Being a sales executive while talking to customers, you should know your boundaries within which you have to talk.

Suppose, while talking to your customers when you turn them down then you have to deal with the consequences which may make you feel irresponsible but what if you say yes and you cannot take that responsibility afterward. So, it is clever for you to say that you cannot do it beforehand. This will not make you any less or weak but instead of taking the pressure afterward you just can say simple lines like,” It sounds like I’m not the best person for this task”.

Tip # 2 : Promise Only That What You Can Fulfill

It is often considered customers are god and some people think that to say no to customers makes them unhappy which might make them loose. But, what is the use of promising unrealistic things when you cannot fulfill it? When you have learned how to say ‘no’ to your customer then the ball is in your court. Making them available even after saying no is the key. But instead of saying yes and you cannot fulfill their demand makes your bad image and may have some ill consequences. You can say, “It is not with me still I will try to look into the matter”.

Tip # 3 : Provide A Long Dedicated Explanation

Every customer may not understand the same way, some may want full details about your product or service so that they may feel assure that they are spending their money at the right place.

Suppose, When your customer is mad at you and want you to look into the matter, then instead of yelling at them and saying yes without giving a thought but provide them the reason of such situation and a lengthy and dedicated one. This will make your customer feel that you are talking genuinely and his money is in safe hands.

Tip # 4 : Don’t Let Customers Push You

Customers often know how to make their work done, even the right or wrong way. When customers force you that is when they want a certain work to be completed and they insist you to do it, even if you are not capable of doing it.

By not letting them push you ultimately helps you, as one cannot work on something forcefully. Be humble, respective and show sweet gestures that make them not to cross the line.

Tip # 5 : Keep A Counter Idea Ready

When talking to your customer, it is not easy for you to always agree with their terms and conditions. There are some or the other points which need to be taken care of.

Suppose, a customer demanded something unusual from you and being a sales executive you have to come up with another counter idea so that your customers won’t feel offended and agree with your another idea. This also makes your side stronger and helps you in making your customer happy.

I Hope after reading these tips, you will remember that saying “no” to off focus requests allows you to focus on those that are in focus.

Some Don’ts While Conversing With Clients:

These are some don’ts which you should avoid while conversing with your client.

The strategy is simple, what you need to do is to be a little respectful and sweet towards your clients. Saying ‘no’ to new commitments makes you focus on the already said ‘yes’ commitments.

Also Read : Qualities Which A Sales Person Should Have.

Why You Need A Multi-User CRM Designed For Your Business

Are you searching for different ways and methods to manage and grow your business? When working hard, making developments and changes you are still not able to make the business manage easily? Do you get a lot of calls and have multiple agents picking up? All this has one solution and that is a Multi-User CRM. Yes, you need it for your business.

What is CRM?

Customer relationship management is a technology that is helpful for both large and small business which help to organize, automate, and synchronize every facet of customer interaction including support, customer service, sales, marketing and digital commerce. Many companies are using CRM so that ROI improvement can occur and helps in improving customer relationship.

What is Multi-User CRM?

Multi-User CRM is a panel where you can check call logs, manage the leads, put meeting reminders and even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents and can be updated by one user which are visible to all the users.

The panel is surely a helpful and easy way to manage your leads and makes your business move to heights.

This can be understood easily by an example on Tandem Bicycle which is designed to be ridden by more than one person. The same way in Multi-User CRM the sales executives who receive the call from the caller, the information is easily visible to all the users associated with it as multiple users are on one network.

Some Statistics Data Of CRM

  • Gartner predicted that CRM (Customer Relationship Management) will show an increasing price to a $36.5 billion worldwide by 2017 and his anticipation got right.
  • According to a study conducted over the past decade, on between 25% and 60% of CRM projects have failed to meet the expectations.
  • 91% of companies with more than 11 employees use a CRM system, compared with 50% of companies employing fewer than 10 people.
  • In a survey conducted by DiscoverOrg up to 23.8% of respondents are not using any CRM system
  • Overall CRM usage increased in recent years, from 56% in 2012 to 74% in 2013 and the chain continues to increase year by year.

The above graph shows the revenue increased year by year from 13,930 dollars in 2010 to 36,509 dollars in 2017. This clearly shows that CRM revenue has increased year by year.

Need Of CRM For Your Business

By far, you would have known easily that the multi-user CRM definitely gives your business a kick start which ultimately makes your call logs easy to manage. Best of all it can be updated on the go through SMS. No net connectivity required.

Check out the benefits Multi-user CRM provides to your business:

  • Manage Inbound Calls And Lost Leads

A CRM panel makes your business work easy by managing the inbound calls and lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls and know their queries, thus this CRM panel helps easily in managing inbound calls and the leads which are lost.

You can visualize and manage leads easily with the help of multi-user CRM and can focus on the other important things rather than just picking up the calls. This also ensures that none of your customers are unattended.

  • Automatically See All The Calls

Any caller who calls you gets automatically seen by the CRM panel including answered, unanswered and missed calls. This makes your work easy and a list is prepared by the panel which gives you all the record of calls came, answered and missed.

If your business needs such panel to ease your work. Tracks call and SMS easily in the history panel of a contact or lead. People usually prefer CRM panel for their business so that call records can be made easily.

  • Saves Tons Of Paperwork

To maintain reporting system in an office and handing vital data, analytics and statistics are hectic as some or the other information may fall short or may get lost and also consume most of the time in writing and assembling them.

A CRM panel helps you to keep records of leads and all the calls which reduces paperwork and also provide you accurate data.

  • Keeps Your Team On The Same Page

When using CRM you can easily connect with your team and can easily communicate. Suppose, if one person communicates with customer or lead, they can give their input to other team members so that the information can be known to others and your team can access it next time when they communicate with that customer and leads.

CRM helps you in collaborating with your team members easily and help you keep a note on important points and organizes data easily.

A Multi-User CRM is Just for you!!

You need a CRM to make your business more efficient and increase your business’s revenue. It helps your business to look into the future and be predictive about your revenue. Thus, you need it to make your business survive.

5 Benefits of Toll Free Numbers in Banking Industry

Competition can be seen in each business industry and banking sector is not any exception of it. In the phase of fast growing services, creating a new and effective product is not enough to lure new customers or retain the existing ones. And it is a fact, that creating new customers is way more tough than retaining the old consumers.

Now the next question arises, how to retain the existing customers???

Let’s take a very basic example of our day-to-day life. List those people who you find best for endless conversations. I am sure the list would contain a certain number. Now my simple question is, why not others? I know your obvious response will be that they understand you better, your way of living and your problems as well. The banking industry too has the exact scenario while dealing with customers problems redressal management.

To retain your existing customers specially the advocate customers, it is important to throw a timely survey so their concern can be understood deeply and they can be provided with accurate, error-free and convenient solution. The 1800 or toll free number services is a best way to monitor the customer insight.

Here I am going to discuss the top benefits offered by toll free numbers to the banking sector.

Know the customer insight

Since the toll free number is a free service, therefore, people take very less time to make a call for any query. All queries or complaints raised by the customers must be maintained as a database because problem of one person might be the problem of others too. Based on this record, all necessary changes must be incorporated into the banking model for optimizing it. Thus, it is a telephonic system which helps extracting the essential informations from human brain.

Providing customers with authentic and important information

People are not dreaming about the best and pocket friendly plans your organization is offering. It is entirely your responsibility to let them know about the services or products that are beneficial to them in some manner. Once you send the intimation mail or message to your consumers, they can enquire back through toll free services.

Optimizing customer problems redressal management

Your job doesn’t get end only on understanding the problems or challenges users are facing but to avail them with the most satisfactory solutions for those complications. Users will connect you through phone calls, mails or messages to share their problems or feedbacks on solutions provided by you. You can draw a statistics for most competent solution and optimize it with further implementations.

Risk management

You will invite degradation in relationship with your customers if their difficulties are not resolved perfectly. With the help of recorded complications, the bank can do a predictive analysis for all the risks that can arise in near future. This information is very useful to save company from getting into the financial crisis or any kind of loss.

Achieving customer gratification

A dedicated telephone system enables bank to gain more responsive customers. Collecting the information about what makes consumers happy help banks to create a better plan accordingly so the organizations can become a trusted advisor. Read More……

 

“Your Call Is Getting Recorded” – 5 Benefits Of Call Recording

Have you ever thought that how your team is handling incoming leads? Well, a call recording is a feature which records the call, check the conversation and collect it for future use. Being a businessman it is not possible for you to remember all the important calls and maintain their conversation. For that, when you decide to record the call of the caller it becomes easy for you to maintain their conversation easily.

A call is recorded easily with a call recording feature. When a caller calls a company toll-free number and then in reply a sales executive picks up the call and listen to caller’s query and then a message plays’ “Your Call is now being recorded for monitoring and training purposes”. This makes both caller and sales executive talk consciously and just related to the topic.

Below is the process of Call recording of an executive and a caller.

How A Call Recording Feature Benefit Your Business?

A call recording feature is essential for your business, it makes your business record information of caller and executives details. Check out some essential feature of call recording which can benefit your business.

  • Ensures you never miss out any detail

When a caller calls you, it is important for an executive to listen to the customer nicely and should not leave any of his important information. Executives often make a note of the details in a paper or somewhere else but it may prevent them to actively listen.

It often becomes difficult to make out what a customer is saying. They are often busy and in a noisy environment, it may lead to some or the other information leave out. With a call recorder feature, it makes it easy for an executive to fully present to the customer and listen to him nicely. And on the contrary, this satisfy the customer that their query is being answered.

  • Save important conversation and store it for future

The conversation that went off between an executive and customer is recorded with full authenticity and therefore save their conversation and store it for future use. This also makes the customer not to change his statement and words said to the executive and vice versa. The pure authentic details make this conversation to the point without any variations.

With a call recording feature, it helps an executive especially to store in the private and confidential conversation which can be presented at the time when needed. And this results in noting each and every detail of the customer which makes them feel their each word is being considered and they will feel important.

  • Enhance your Product or Service

The whole process of call recording enhances businesses brand image and makes your product and service known to people all over the place. By sharing call recording with your staff, you can make your staff members understand customers in a better way and know how customers are using your service.

Meeting your customer requirement, therefore makes you know their experience of using the product and services that effectively generate and boost revenues.

  • Increase Security of Business

The Call recording monitors quality and also maintains and secure the customer’s query and makes them realize that they are important for your business. With a call recording feature, you can easily reduce inappropriate calls and detect security problems, some callers who call just to irritate you or to spend their free time somewhere.

So, with call recording feature, you are bound to get authentic and real customers. You can monitor employee interaction to help reduce inappropriate conversations.

  • Perfect for order verification and payment authorization

When your customer makes payment for the service, he wants that his query should be listened and should get the best service with no problems at all. But, for a sales manager, it is difficult for him to treat every customer same as he has many other customers too. If you make a recording of the call and keep everything updated makes the customer satisfied and you can easily remember their queries.

A well-recorded call can place your business to the top. It is perfect for order verification when the caller says that he has made the payment and confirm the order, the executive cannot deny it and it also makes the conversation authentic with the full reliable report.

Now Surely you want that your customers hear “Your Call is being recorded”!!

A business can flourish easily when you treat your customers happy. Yes, if they are happy and satisfied there will be no boundations between success and them.

We can easily say that a well-recorded call of a customer and executive can work wonders in business.

Read More about Call Recording.

Click-To-Call: An Interface Between Visitors And Website Owner

Although a website designer keeps almost a comprehensive detail about users’ problem before designing the website but still visitors might get confused. You can give a basic idea of your product or service through your content but can’t gratify the visitors fullest in first go. Here comes the concept of ‘call-to-call’. This service enables website visitors to directly communicate with the support in just a click. Click-to-text, click-to-message etc are the other names used for click-to-call.

The click-to-action button is incorporated into the website as the button. In case of any confusion or query, the user simply clicks on this button and an internet call i.e. VoIP is established between the system or mobile through which user has performed the calling action, and the business support. The only thing a visitor needs to make connection is a microphone so talking and listening processes could be performed.

A best example of click-to-call

A book contains whole and descriptive information still students rely more on schools, colleges, tutors, coachings, teachers and professors etc. Why? Do they posses more information in their mind than books?

Absolutely no!

The ground reason behind this is that books show everything in very elaborative manner but the tutor or guide points out only what is important to know and the short idea of the whole chapter.

Similarly, your website contains voluminous information but visitors don’t prefer reading thoroughly because of two reasons – first, shortage of time and second the ambiguity issue. In both the cases, click-to-call or click-to-message is a  best solution to resolve reader’s confusion without wasting much time.

It is a free service

For making any call, there will be no toll deducted on the caller’s side as this calling is absolutely cost-free. Since the calling process is free, visitor takes very less time to make the call. Also, the caller needs not to dial more than a few numbers.

It is the contrary process of CRM based click-to-callback where each website visitor is asked to leave his phone number so that support team of website could make a call back. In click-for-talk or click-to-dial service, the caller makes a real time connection with the representative and queries about all his doubts and questions.

The click-to-call service doesn’t essentially need a separate infrastructure rather it is supported by advanced telephone systems as well. The phone number is given in form of link, when the visitor clicks the link, the calling application of the phone establish a connection between the caller and the representative.

Below are the features of call-to-action service:

  • Phone calls can be routed even in advanced phone sets as well.
  • It provides users a web form to fill his personal information for healthy lead generation.
  • Click-to-call is not limited to certain website rather it can be used on any website.
  • The number is inserted as a link in website page, PDF, email or any other document.
  • All calls can be tracked and the report is generated accordingly.  Read more….

Why Small Businesses Should Use IVR Services?

Before mentioning why IVR services are important to small organizations today, it is important to describe what IVR services actually are.

What are IVR (Interactive Voice Response) services?

So many times you hear ‘Welcome to XYZ company’, ‘Press 1 for this’, ‘Press 2 for this’ and so on…

Do you know what is it?

It is actually an IVR (Interactive Voice Response) service.

The Interactive voice response system is a combination of database and some sort of infrastructure. It enables users to communicate with companies’ database playing pre-recorded voice prompt. This recorded message provides callers with multiple menu options in form of digits where they can reach by pressing or touching numbers on their phones’ keypad or touchpad. As soon as caller touches any number the system directs him/her to a particular department of company or portion of database. In this system, users communicate with a computer and get all the required responses.

This is an automated process for executives’ interaction with customers in order to fulfill their requirements. It is a less expensive telephony system. Some small organizations can’t afford the financial pressure of executives dealing customer services, to them IVR service is like a boon.

Benefits of using IVR services

There are so many reasons behind why small business must have a call management system. It is not only a cost effective solution but have major importance in converting a business into brand. Below are some top reasons that tell the significance of IVR service.

  • Increases reliability of business

Whenever you enter into any shop, hotel, restaurant or office, which point affects you most at first sight about these places? Infrastructure, right? The beautiful and fascinating infrastructure gives you a positive vibe and set your mind accordingly. Whereas a home based company might shake your trust somewhere.

Well, the IVR services do the same thing in business. Distributing personal numbers for professional purpose doesn’t leave a good impression and sometimes can make people confused too. But using an IVR service is a smart way to project an authentic business and increases its reliability.

  • Customers can get services anytime

Human being need some time for rest to re-energize themselves as they are not machine and can’t work continuously. But, your prospects or customers can’t see you taking time to relax and their problems might arise at any fine moment. Here none other but automation solution works best. Holidays, small lunch breaks or any other likewise reason when callers don’t find executives to resolve their issues. But, IVR services are 24/7 service that communicate to callers any time. For the first instance, this might seem you off-putting but it has spread its wider importance among many big organizations and this is the reason small companies are tending towards it. Another big reason is its cost-effective property that saves company’s’ huge investment on manforce dealing with customer problems.

  • A good support to mobile customers

In the trend of increasing digitalization, people are absolutely stick on to smartphones, laptops and many other electronic devices to accomplish any small task. Shopping through mobile has become trend now and people take very less time to choose and make transactions for their desired items. In such cases IVR service has great significance to resolve customer queries related to products or services. Since these services are available round the clock so whenever users find free time, they can clear their doubts.

  • Personalized system

Nobody knows about your business better than you. As it is already mentioned IVR system uses a pre-recorded message prompt, so, you can make your own recording with the number of options that your business is offering. The recording message reflects an image of the organization means what your organization is intended to do and how it can help and fulfill customers’ needs and wants. As a business you’re providing solution for problems, so you can project a better script for what callers would love to listen.

  • No error issue

When receptionists have to attend more than thousands calls in a day, there might be a possibility that couple of calls can be directed to wrong department or person. But, in case of IVR services, for any incorrect activity only the caller will be responsible. Whatever digits the guest presses, the system directs the callers to the concerned department only. Thus, IVR system is an error free service. Read More..

 

6 Healthy Prospects which an Intelligent IVR creates for your Business!

Every human being living in a society needs to use communication to gain a respectable name for himself. Similarly, communication is the way of developing a trustworthy name for itself in the market. Here, we try to signify the importance of an Intelligent IVR for a budding startup.

The growth of a human ‘from birth’ to ‘a grownup man’ passes through many development phases. This pattern of growth has a striking resemblance with the growth of a startup. As a human being needs proper care and nutrition during a long period of time initially, similar efforts are required to nurture and grow a startup into full fledged business enterprise.

Another common factor is ‘the continuity’ with both the cases. You can’t build a business empire out of a startup overnight. So, better be practical, target a possible milestone and achieve it rather than aiming for an illusive dream and keep  dreaming for it all your life.

No matter how good a person’s intent are, but they doesn’t matter if he can’t communicate the same. He will always be judged by the society on the basis of his interactions. Nobody cares what your intent are if one finds invidious arrogance in you. Give respect and then you can expect some in return. Smart and intelligent communication is an essential attribute that ‘makes a name’ and ‘fetches some fame’ in the society.

Talking of communications, every startup or small business should look forward to communicate in a manner that invokes faith in the audience about your service/product. And for that, they must maintain smart communicative platform that offers a seamless connectivity.

For such type of communications, you need to manage a good connectivity. The IVR Cloud Telephony has time and again proved it’s efficiency as one such platform. IVR leverages the very stable Cloud Technology, which is reliable and easy to maintain technique for affluent connectivity.

It is essentially a very organized and simplified communicative solution that has numerous benefits in such kind of business communications. It helps in interacting with the customers and effectively offers the service a caller is seeking. Such an organized and cordial communication plays a very important role in building your value as a trusted business amongst people.

These are few healthy prospects of an IVR based communication platform vital for every small business/Startup.

  • Precise Automated Receptionist

When a caller calls you, the IVR greets the caller and works proficiently as a receptionist which follows an automated process. This type of virtual receptionist gives choice to the caller and effectively directs the user to his desired department.

It is not only a smarter but also an easy way to engage your customer while he is on a call. You need not have to keep a receptionist to manage your callers.

  • Form a Good First Impression

The use of IVR is very beneficial for startups and small business because it manages to create a long lasting impression on the mind of your caller.

While small business and startups may not have too many staff members or departments, using such an organized communicative platform effectively makes an impression of a bigger and well managed business organization.

  • Route the Customers to Right Department/Agent

After greeting the callers, the automated machine response assists the caller and leads him to the service of his choice and ably directs the call to a free agent for resolving customer issues.

This is actually a very simple and effective way of entertaining the queries and problems of your customer without any stress as such.

  • Manage High Call Volumes with Ease

Using ordinary way of communication makes it really problematic to communicate with the right person in the company for any ordinary customer. You will have to maintain many contact numbers.

All these things complicate the process and often, your customers returns disappointed by the poor response of business. IVR on the other hand is much convenient in comparison and productively manages high call volumes.

  • Automate Customer Support

The customer support services are often irritating when they work on ordinary communicative mediums. IVR is a really clever way to organize and conduct customer care support by providing numerable solutions on a single call.

This makes the caller more confident about the support of a business as one actually gets an impression you are always there to help the customer when he needs your assistance.

  • Higher Satisfaction Index

If you are ably managing your callers, you will have a better chance of serving them the solutions without much fuss. The routing provides an exceptional way of transferring the calls to the agent which is free to take a call.

You can also make sure that certain type of queries are directed to a certain executive who is expert in handling such issues. This type of organized support system keeps most of your customers satisfied by your services and manages to build a healthy relationship with the customers.

 

A business runs on customers and if your customers are not handled in a proper manner, they often tend to switch to other available options. It is the duty of a startup to make sure that all its customers are answered and satisfied by the response. After all, a healthy and loyal customer base is most important attribute of any business turn into a brand.