Month: August 2017

Do You Know Cloud Telephony Helps Your Business In Disaster Recovery!

When you start any business, you may not know what repercussions you may face in future. For that, you make sure you are ready with all the mishaps and especially the natural disaster which comes without anyone’s knowledge. As a natural disaster might eat up your business in a very bad way. So, there is always a need to get exact data which might get lost in case of some disaster. A cloud telephony plays a major role in helping you to recover from any disaster by accumulating all the data with full accuracy without the network issue.

If you feel that you do not need cloud telephony then answer few questions below.

  • How long could you survive if your premises are unavailable and lost all clients data?
  • Do you have provisions to continue?
  • How will you manage the business, if you are unavailable?

Most of the above questions give you a chill to your bone and you do not have an idea how to survive in such situation, then a cloud telephony is a must for your business.

If you do not want to spend huge money on getting exact data in case of emergency then your investment in cloud telephony is the right decision. A cloud telephony has unlimited benefits, it just not give accurate data but also you can speak to your customers on your telephony system suffering from downtime. If you are looking for one thing in a toll-free number then for your surprise it has many benefits.

When there is an increase in data and limited space then the probability of data loss raises. This can all be controlled with a cloud telephony. Read on the points to understand why and how a cloud telephony provide safety and solutions in data recovery.

Overcome issues related to environment

In case of emergency, when fire, flood or any natural disaster takes place, a hosted solution helps a lot in overcoming these issues. If any critical situation occurs, a cloud telephony easily connects voice calls even in remote areas.

When a critical situation arises, all the critical elements can be located on service provider’s network on various multiple sites. Also, when need to access the user’s location, you can easily trace their IP networks and your business can be easily continued from anywhere.

Protect company reputation

When your business faces downtime, it is not necessarily because of financial reasons but can be any other too. There are chances that business partners and customers might lose trust in your organization because of the downtime. If a firm experience loss in the organization before 3 days to file tax there might be situation arises where the unhappy customers may file a lawsuit.

In such situation, a cloud telephony helps in keeping company’s image intact by the accurate data. It also eases in routing the call as it supports IP network of the user.

Safeguards network from fraud

A business runs when it functions properly, so if you protect and safeguard your business from fraud and other misfortune make sure you have a recovery plan. A hosted solution helps in diluting the risk attack of hackers. There is no more fraud and the telephony solution helps in protecting data with built in redundancy and high level of security.

A business whenever operates wishes to keep their data protected and a backup ready which a cloud telephony solution make it simpler.

Maintains business future to generate revenue

Cloud telephony is helpful and the best way where you can generate your revenue from in case of emergency crisis. Be it power shortage, server breakdown or in case of disaster; businesses cannot run easily as general. In downtime, a business can function easily and can also generate revenue with having accurate data information with a right telephony solution. With it, you can answer phone calls, emails and more which makes your business continue to run efficiently.

If you want a bright business future for your organization too, you have to generate revenue which is possible only if you have right data.

Powerful management of network

A powerful network is available even during disaster which lets client gets detailed information of documents. The issues are handled and solved quickly through a strong network in case of emergency. Your important documents are easily automated, so at any time of failure of network issue, the problem can be solved easily.

So, if you have a fear that disaster might strike and your business may suffer, then you just need to relax. The phone systems stay fully operational and failure in the network can be minimised up to a great extent.

How Cloud Telephony Can Revamp The Sales Growth

How can sales growth be taken to the next upper level? What according to you is more important in order to achieve this goal? Sound product knowledge? Amazing communication and fantastic pitching? Providing skilled training classes? Observe the business processes of leading organizations closely and understand how technical advancements have introduced a striking variation in their productivity stats. The most pronounced sales technology equipment today is cloud telephony solution.

The overall setup of cloud telephony system doesn’t cost you much and the benefits of using this solution go far beyond the savings.

Let’s start the discussion how this setup helps in boosting the sales growth.

Develop good proposals

Since the cloud telephony system offers the call recording facility. All incoming calls are recorded and monitored later for the improvement purposes. What requirements or needs a customer is asking about during the conversation can be noted down in the proposal next time. Such updated proposal will help you to magnetize more customers towards your business and thus improves the sales stats.

Never miss the leads

A call missed is equivalent to a lead missed in the business. Therefore, all missed call records must be accumulated at one place by some managed system and cloud telephony is such system that helps maintain the detail of all received and missed calls record.

In order to convert as many prospects as possible, sales reps should get the information of all missed calls and act promptly on each call without making any delay. Since the delay will always give a good chance to your competitors to convert the deal.

Improve training system

Another advantage of call recording is providing sales staff with the best training programs. This training process is based on playing back calls so the reps can get an idea of where the mistakes are being occurred. This method is a sound way of teaching that no book can ever give.

Change is the law of nature and this notion is not exceptional in the sales world. So, of course, a new caller with a new problem can do multiple queries. This discussion may not be the part of a training syllabus. Therefore, call recording helps in advanced training method.

Keep Track of ROI

Setting up a virtual number for different marketing campaigns and channels is what a toll-free number does. It is a cost-effective method to as you simply run different marketing campaigns with your different number and can easily check which one is working perfectly. Apart from this virtual number system is also a way to get the information about where the caller collects the details from for making the call.

More personalized pitches

When you are using cloud telephony you are at an advantage when you have to plan to pitch your customers. Accurate data is hard to find but with cloud telephony, you will collect on sales calls, tech services, callers history and more on. Being considered data is king, all the data collected will definitely give you a more easy way to pitch your clients. A good cloud telephony system display all the caller’s information to your salesperson which help him to pitch accordingly.

Increase inbound calls

Today people are putting more efforts on building a web presence especially when they run any kind of business. The big reason behind this is the world is becoming more and more digital every next second. The video, free demo, pricing and many more things on any website is enough to collect the relevant information. Hence, posting a phone number that gives round the clock facility to the callers and gets all their queries done at any point of time is a great aid of cloud telephony in generating more and more inbound leads.

Therefore, the cloud telephony is a great and cost-effective way to multiply the sales.

Why Each Business Should Use Toll Free Number With IVR

Any size of business needs a business number to connect all the customers in order to serve them satisfactorily. Somewhere it is required to develop a professional image of the company among consumers. Toll-free number service is a fantastic notion for customer service support. A toll-free number which provides a free service to the customers reflects an image of professionalism. The overall expense is paid by the receiver’s end.

Toll-Free With IVR

IVR is just like adding beauty to the business. It is provided by the toll-free number provider. IVR (Interactive Voice Response) is a user-friendly platform that helps greet customers with a perfect welcome voice message. A business comprises multiple units but which unit a customer wants to connect to – is only known to the customer. The IVR service provides a facility of single connection that connects the consumer directly to the concerned department.

The call receiving of IVR is quite flexible and calls can be forwarded to any number without putting no extra effort.

IVR is a time-saver facility too as customers don’t need to ask much of the concerned department or person from the third party rather they can directly communicate so, IVR helps largely save time.

IVR Features

Welcome Voice Message

IVR gives a way to record the welcome voice message. This is recorded in a human voice that gives an awesome experience to the caller. It is a customized voice recording facility.

Don’t miss any call

Customers create the foundation of a company so never miss a single call from their side as it can be a good loss to your company as well. With the help of real-time notification of IVR, you can get details of all calls on your mail and contact them to convert at right time.

Call Routing Method

IVR is a way to make a call routing arrangement depending upon the customer’s requirement. This call routing is a clear notion so the caller can contact the right department without getting confused.

Multiple Extensions

With the help of multiple extensions, a single number can be assigned to a number of agents of the company. It aids customers to make their doubts clear at fullest.

Change number easily

The IVR doesn’t mean fit to a certain number and irreplaceable rather you can shift it as per your requirement and wish. There is no mess in doing so.

SMS and Email notification

IVR service enables you to get all customer call details in real time. This data can be used in future as well for further use.

Profits of Toll-Free Numbers

Customer Satisfaction

The toll-free number service helps customers round the clock and human being doesn’t have to face the issue of going to the customer service store and all.

Brand Promotion

The toll-free number leaves a positive impression of company brand on the audience. Thus, it helps in brand promotion.

Global Presence

The toll-free number is a simple and cheap way to reach customers nationally internationally. One simple call and, your service and product will be in your touch in just a few seconds.

Affordable

The toll-free number is not a heavy investment rather you have to spend a very average amount, while, in return, sales can be multiplied at the larger scale.

Thus a business must have a toll free number with IVR facility associated with it.

How Missed Call Impacts Business

What do you think makes the pillar for your business growth? The obvious responses hitting to my ears are the market, the customers and the modern technology. But, what else do you find is important to be extraordinary? Look closely to the business equation and you will find calls and missed calls received play a significant role in attracting those audience who are inclined to your services or products for some logical reasons.

Overall Scenario of Missed Calls

No matter whether you are a global player or mom-and-pop, your consumers believe that you have a good command over whatever you sell and also, you can provide them with a feasible solution for any of their problems. But, leaving calls unanswered mold their mindset to that the problems will remain on the table.

Actual Situation:

The obvious cases are described below:

  • The caller calls and call rings until the customer loses all his interest or disconnect the call.
  • The caller is asked to make a call back at a later time.
  • Voicemail service is just another way of irritating customers.

Reasons of the above situation

While there are numerous reasons, the basic ones are mentioned below:

  • Meagre staff to respond calls.
  • Existing staff busy in other business activities.
  • Calls are being received after working hours.
  • No priority to phone-based services.

Missed Call Cost

Have a look below and get an idea how missed calls impact.

  • Digitalization has overtaken the phone call system – is a myth. In today’s competitive business world about 87% serious enquiries are still received through phones. The caller assumes that his issues will get resolved calling the given number but ignoring such essential task can introduce a fair loss into the business.
  • 92% of callers will never call you back after giving full rings. The callers on the other side might have your potential customers and they might have called you to make huge booking. Missing out on such considerable conversion harm your business largely.
  • 63% of your customers will support your rivals when not entertained seriously. It is natural if your business has not good customer service, even your potential consumer will be reluctant for using your services anymore. And, they will start doing business with your competitors. So, it is advised to respond all calls seriously and no call should be left unanswered.

Not answering to the customer calls is a bad signal to the business

It is fair enough that we are living in a digital era and hence, we are expected to resolve our issues through email or other social media methods. But studies show, phone system is the first way that clicks on each mind when some confusion to be settled comes on the way. Chat is chat and it can never replace the phone call method. Chat is good for entertainment but on serious issues people believe on tone instead of content. It gives an entirely different experience to the customers when they get a chance to communicate with a live executive of your company and somewhere this process reinforces the credibility of the organization in a few minutes as emails are considered inhuman.

Nobody has enough time that they call to a particular business for more than twice. If you are not interested in expanding your business, how can your prospects trust you then? So, focus on each call and never show an ignorant attitude while responding to the cal.

‘Missed Calls’ – Not A Problem

Phone call system setup is a heavy investment – is a misconception. Don’t you think, you must have a detailed data of all the received calls – missed an entertained so you can figure out all the data that can benefit the business somehow. The toll free, IVR services are such facilities that help businesses to keep all record at one place so access and operation both can be done effortlessly.

The obvious solution that a business very often receives is to hire more professionals so all calls could be answered properly and timely. But, in the cut edge competitive world where a single employee completes the tasks of 2-4 workers, do you think more than a limited hiring is possible? Of course, no. So, switching to the Toll free system is a great choice so all call management can be done accurately. Also, the whole setup doesn’t cost you much.

Hence, each call should be entertained as opportunity and any sort of casual attitude would assuredly take you in deep loss.

5 Ways IVR Can Make Your Customer Talk To You!

There is hardly any organization in the world who don’t treat their customers as their first priority. Customers are the top priority in any organization to make their business reach top. Those who do not focus on their customers are most certainly do not face success.

Nearly many companies have made customer satisfaction as their policy and have marked it at number one. If statistically speaking, the customer doesn’t really like talking in an IVR, almost 83% of customers feel that it provides either no value to benefit. They think that with more and more people turning on to mobile applications and new technology they hardly give importance to IVR and treat it downhill.

So, how you will make your customers fall in love with the IVR? It can be possible with the study showing an estimation that IVR is prepared to grow at a staggering 27.4 percent by 2019.

Where did this growth come from?

Nearly 60% of customer service interactions take place over the phone. This shows that the rising number brings in a number of IVR for their own businesses. Don’t you think that telephonic conversation should be well executed with an IVR?

Your Customers Expect These 5 Things From Your IVR

Today everyone, from every sphere of life is a technology savvy. So, when talking about customers they too prefer using technology even while talking about customer service and experience. More than 66% of the customers are likely to leave the company after high effort interaction and call waiting on a phone call. About 82% of customers do not want to spend money on those businesses who do not interact with them nicely.

Let’s check what an IVR can do for your customers to enhance their experience.

#1 Warm and friendly voice attract customers

A warm and friendly voice attracts customers to remain on the call and about 5 to 7 percent increase in customer satisfaction. If your customers love the voice behind the call, they will definitely want to interact with you and want to do business with you. An IVR makes your easy at a great extent, it lets your customer easily reach you and to the specific department, he want without connecting to the wrong department. It saves your time as well as customers time too. An IVR is pre recorded and does not have expression or body movements, so try to make it appealing and ravishing that attracts customer attention.

# 2 Use Creativity and humor

Your customers when call you do not want to interact with a machine or recorded voice, they need personal human voice calling. So, you can use the advantage of talking to them when finally they have selected to talk to customer agent for the query. When on a call with them, you can use some creativity and humor to attract them and make them love the call which will result in the long duration of the call and can bring you positively.

# 3 Use Personalize IVR message

An IVR makes a lot of work easier, if your customers call you, you can even make the message personal for a specific person only that makes them feel special and heard. If you will treat your customer in such a way, they will want to be a part of your company for sure. An IVR can also be used to reconnect to the same customer through history and can also greet them with their personal name with providing overall a great customer experience. Like, “ Hello, Mr. Verma, welcome to our company”.

# 4 Make customers call prior to everything

As already discussed how a customer call is important to one organization. Even a single call missed can lose you a great amount of money. It is always advisable to treat every call at utmost importance without letting it go. An IVR makes the work a way easy by providing the personalized message and even a call missed can be seen at the history and an agent can reconnect to the call to find out whether the call is worthy to bring in business.

# 5 Keep it simple

It’s a psychological fact that people love those things which are easier to understand. So, in order to run the business smoothly, you should keep your presentation concept as simple as possible through comprehensive. As per research, 22% increase in simplicity will raise customer loyalty up to 97%. How can a prospect be taken up to the transactional cycle while he is confused? Thus, follow a simple notion, create a smooth path between you a consumer for healthy bonding.

Also Read : Why Cloud Telephony Is Relevant In The Field Of IVR.

‘Make Communication Intelligent’ to Carve Your Own “Brand”?

The rhetorics are frivolous, specially when they are about business weighing itself in gold and making exasperated and exaggerated ‘claims’ that don’t actually sync into the customer’s mind. And the result, as obvious as it is, the retribution of business growth due to failure of going over the top for the sake of branding. It is as much uncertain as an atmosphere, you may sense it, but can not move it to your wish.

Branding is Natural and NOT ‘Imposed’

If you want to see your business as a brand, then don’t make a fool of yourself by going nuts from the beginning. I still remember my 4th academic class when I along with my two besties went to fight with a gang of crazy maniac two classes senior to us. They were bullies and feared none. The third friend who was new joinee this year was too much pumped up about fighting. He used to provoke us to fight and never left an opportunity to express aggression himself too. His tales of bravery and valor from his previous class were rather narrated by himself to exemplary levels. So, we were trustful of him.  

Therefore never use really cheesy advertizing from the word “Go”. It never works for a business unless you have already earned a reputed and well established tag to your business name. When a minion starts of with such outrageously claims, it may get an initial flow to begin with, but once few people engage in using its services and products to a level of dissatisfaction, the name of business is dragged down to worst.

Why this is ought to happen only with a minion? Now that’s a really clever query to answer to and I will try to address it more convincingly for an easier understanding. When we generally talk about a minion new in the market, it is not the size but it’s inexperience which makes it ‘minion’ for once when it just starts the journey amidst market competition.

The beginning is never the zephyr of a good  branding because if it was so , the concept of business growth would have had no relevance in branding. It is not that a new business with a  massive investment is destined to fail, but it does add more probable reasons of a failure.

The more you invest on a new business, the lesser you get to think about growth. Why? It is simply due to the added stress of recovery of the investments made on it.

Always Remember Being Intelligent Communicator doesn’t Cost You a Penny! Try it now…

I have seen many people who don’t see any hope in the market for newbie. But i may not agree with this notion for a number of reasons.

While there are some restraint factors that obviously drags an issue initially, the way i see, it is just a blessing in disguise. While there are budget limitations, why do you even want to risk an investment on your branding without not even known.

A good communication is not chargeable, and just needs some presence of mind, that’s it. If you are unknown, what is the point spending on an ever going marketing campaign when people don’t even know your name.

Try to reach people with genuine intent to help and treat him as good as you can, trust me, he will want to return to you. And one more person will help you shout ing your name to masses and being reknowned and respected for the decency.

Why Cloud Telephony Is Relevant In The Field Of IVR

A place where the user can define their own IVR or telephony applications themselves is Cloud Telephony. A Cloud Telephony is a very common term used now very often, it has come up from Cloud Computing. Your work becomes easy and you no longer have to fuss up with the callers who call you at an unusual time. You will be able to make up easily how to deal with telephony jargons and knowledge of how a telephone works. It is just as simple as make/receive(pick up) a telephone call, hang up or disconnect the call, play an audio file, transfer the call, conference the call, record the call and more.

A Cloud Telephony is a real need in any business, if you are recording an IVR (Interactive Voice Response) for your phone number then you need a Cloud Telephony that will make it simpler for you to keep updates of all the calls and you will be able to keep records of your important calls that will surely be your prospective customers.

A business owner understands the importance of having a cloud telephony in their business. Same should you know about it, and incorporate to your own business.

Is an IVR mandatory in your toll-free number?

IVR System is an automated telephony system, where when a caller calls you hear a recorded telephony voice. It is applicable only on a hosted telephony, without which an IVR cannot work.

You must be very familiar with a voice saying “Welcome to XYZ company, Press 1 for sales, press 2 for support….”. This IVR is especially suitable and relevant in a Cloud telephony toll-free number, if you are looking for a toll-free number then an IVR is a necessity in many ways.

See below and know how a cloud telephony works and know yourself that how it is needed.

  • Your number gain importance among callers

A toll-free number is now no more a luxurious thing for your business but has become a necessity which you must have for your business. If a caller calls you and hear a fancy recorded IVR, his interest grows up naturally and he wants to invest in your business as he feels that he is being guided well through IVR recording and creates a good impression among all the callers who call you, especially first-time callers.

  • Customer can easily reach you

Your customer, especially your prospective customers who do not have your number can easily get through you by calling your toll-free number and an IVR recorded voice will lead the caller to you. This makes it easy for your prospective customer to reach you and connect you. If your customers will like you most certainly they will want to continue working with you and this will increase your company’s goodwill.

  • Caller information collected easily

IVR acts as a medium in collecting information about customer’s needs and will transfer the call automatically to the most preferred sales agent who can handle the call easily depending on their IVR input. When the calls are directed using technology, it has a very less chance that the calls may direct to the wrong agent and gives the surety that the caller will be provided with right information through a right agent.

  • You gain professionalism

If you are a company who works with the objective to make customers happy and satisfied then you should have an IVR for your toll-free number as it let you in making a presence in the market with a professional voice calling on the other side. And it will also make callers aware that you have many departments and employees.

An IVR is as mandatory in a cloud telephony as it is necessary for a business to have an infrastructure. The importance of infrastructure in a company is very relevant as employees those who are working with you just not see your company profile but also see how better it is built. So, if you are using a cloud telephony then you should use an IVR too.