Month: September 2017

An 1800 Number Makes Your Business Sound More Professional!

A business will look like a business when you will present it like a professional. By getting a 1800 number for your business, you can give your business a professional look and feel that will enhance your status in the market. It is actually an indispensable asset to your company that is helpful for customer service or helplines. They can call you anytime without being charged for the call.

Beside just reaching your customer, your business surely needs some more benefits that add to your business credibility. If you are planning to have a 1800-number for your own business, you should surely get one besides just having a benefit of providing 24 hours service to the customer.

As a 1800 number is easy to remember, people who are calling you will know your company through this number. Even some famous companies 1800 number has become a brand for their business. Some of these companies are –

1800-Flowers

This is the first company that has started using a 24 X 7 toll-free number and the number has become a brand for them. It is a US based company that deals in floral and gourmet foods gift retailer and distribution.

1800-For-Mercedes

This is also one of the famous number owned by Mercedes car charging other dealers to receive calls to that number from their local area. They provide assistance to the customer on different numbers for roadside assistance, customer care and more.

1800-TaxiCab

A taxi company in California uses the toll-free number in one city but the number gets redirected to local cab companies on the city-by-city basis. So, if anybody calls on this number that comes under the listed directory of 1800-Taxi Cab will get support.

There are many companies that are using a toll-free number to provide assistance to their customers. These are just some of the examples that are using toll-free number and their company’s brand has improved because of the number.

If your business doesn’t have a Toll-free number, it is definitely missing out something!

These numbers have become very powerful tools for all organization who intend to reach out their customers easily anywhere. The number offers many advantages to the business but not just calling services. Like, the feature virtual receptionist that offers a recorded voice to the caller that calls and few suggested numbers that will lead him, to the agent. This feature is also helpful for business point of view and when a caller calls him, he will know caller’s details before coming on the call.

These numbers are portable

Toll-numbers are what you could ask for your business. If you do not have one yet, you can buy one anytime you wish to. These numbers are easily portable and can be transferred to any city you are relocating. So, if you wish to take your brand with you i.e. in form of your toll-free number, you can easily do it.

Lend’s credibility to your brand

Your number acts as a brand to your company. When you have a toll-free number for your business, then you can easily present the number to anyone. This will lend credibility to your business and will make your business sound more professional.

Costs nothing to caller

A Caller who calls into your company can easily stay connected to you until the time he wants, without having paid for the call. A toll-free number has everything for a customer and the caller can talk unlimited to the sales agent until the time his query gets solved.

These 1800 numbers are surely what you require for your business to make it sound more professional.

Which Toll-free Number is Right For Your Business?

With the frequent digitalization in India, about all organizations are shifting towards making their online presence. Entrepreneurs are using multiple expensive and inexpensive marketing methods to revamp their social reach but the heavy investment is not possible for all size of organizations. Hence, Toll-free number service is a top affordable solution that helps businesses to reach their customers without paying much. This number is reflected on the company website and the caller can call on the same number free of cost for any product, service or company related query.

In the early days, you were required a proper infrastructure before setting up a business that needs plenty of amount and time both. With the use of an easily memorable toll-free, you can run your business everywhere without investing much time and money.

There are different type of business numbers:

  • Toll-free number
  • Vanity number
  • Local numbers

Toll-free number

Most of the organizations are using toll-free numbers for their business. The prefix attached to these numbers 800. 888 etc., gives callers a feeling to make a free call for any query.

Vanity number

These are the trendy numbers because these numbers are very eye-catchy and easy to memorize. The format of vanity number is 1800-XYZ-ABCD. These numbers play a great role in your business branding as callers have to put less effort for dialing the easy sequence of numbers.

Local numbers

These numbers are area-bound numbers so these are used only within a specific region where the code can be used.

Process to find the best number for your business

Very first, the toll-free number should be used by those organizations only which can afford the call rates. Toll-free numbers are always preferred by the customers because they don’t need to pay a penny for their any sort of query. The make calls free of cost and ask for all the problems or confusion they have.

If you want to build a strong business brand, vanity numbers should be your only choice as such number reflects a strict professional image of your brand.

If you have a low budget for your business and you want to run it in your own area or any other specific region then, you must go ahead with a Local Number.

Customer Retention: Best Business Policy

The toll-free numbers are used to increase the company access to the customers. No wonder, creating new customers or prospects is way more tough than retaining the existing customers. Always remember, the old customers are the advocate customers and only advocate customers contribute a big portion of the business benefit. So, now when you relocate your business, you might lose your old customers and push your business in danger. In such situation, a toll-free number works greatly and can save your business growth. No matter where you do shift your business, your old consumers can contact you with no trouble and extra investment.

The customers can call you anytime and make purchase smoothly. Apart from customer retention, the toll-free numbers help you to improve your products and services by receiving the genuine feedback from the users. Users can easily share the problems they are facing after the use of service or products so you can fix the bugs in order to fulfill the customer need.

Easily memorable numbers

The vanity toll-free numbers show an easy sequence of number pattern so whenever someone looks these numbers for the first time, can remind easily to make any future call. The best part of these numbers is it presents a very strong professional image of your company brand.

Improve management system

The toll-free number service providers offer companies an IVR along with the number that helps customers not to wait much and redirect their call to the concerned department. Also, each call is recorded and maintained in the database. This information can be used in the future for better decision making or business model optimization.

Benefits of Toll-free Numbers

  • Nationwide access to business
  • Free calling for callers
  • Easily memorable vanity numbers
  • Round the clock customer support
  • Multi-level service offer

Thus, it can be concluded that using a toll-free number for making a good online presence is a great stay that works effectively. It also helps you to find the feet in the competitive market.

An IVR Recording Enhances Your Caller Navigation!

For a business to step ahead of their competitors and to make its presence differently in the market, you need a toll-free number that offers IVR recording. An IVR recording is like a front door to your business – it’s the first thing callers hear and people see. Whenever a caller calls you, he will be greeted by an IVR message which plays based on the recording you want.

When you couple your recording with well-written scripts, the IVR system helps your callers navigate your agent through the phone system. A well-scripted IVR recordings need three things:

1.Welcome message

When you call a company says XYZ, a recording gets played on the phone. This recording is like a welcome message which a caller hears when he calls your company. This welcome message makes the caller feel good about your company and forms a good image.

2. Main Menu

After you hear the welcome message, then you get to hear about the features of the company, followed by the different numbers and to whom you want to connect. Like, the IVR greeting will ask you to press different numbers to connect to the different agents.

3. Thank you Message

When all the query and problems are solved and you finally got the reply what you are looking for. Then, before the call gets end – you hear a thank you message that sends you extra information about the company and thanks to you for making the call.

ivr number

These are the three ways and steps of greetings which a caller listens when he calls your company.

An IVR message helps in providing navigation to your callers. If you want to know the effectiveness of the IVR script the check on below:

Steps to note, to make your IVR script effective

An IVR recording should never be decided just like that, but you should focus on the IVR script very well and doesn’t make a script without analyzing it well. If you are in a confused state about what things to include while recording your IVR, you should plan very carefully and look on the if’s and don’ts.

The greetings should have main choices

The first thing you should focus on is that your greeting should be well-scripted having just the main choices. By offering fewer choices, the caller doesn’t get confused and easily select his choice.

A long list of the department makes difficult for the caller to navigate what he wants. The simple your IVR recording will be, the more it will attract callers to connect with you. Always remember, that customer wants to reach you as fast as possible. So, make sure your IVR script delivers that.

Always offer of talking to someone

It is difficult to automate caller with every aspect of a customer transaction. When a caller calls you most of them wish to talk to an agent and explain them their query. When you are deciding your IVR script, ensure that you provide the chance to talk to your agent.

Everyone knows how frustrating it is to be presented with endless menus and options, which makes caller gets confused that which option to choose to speak to an ideal agent.

Use a combination of hold music and voice recorded message

To talk to an agent on a toll-free number can be time-consuming as the caller has to wait on the phone-line for a longer duration before connecting the agent. A long wait on hold without interruption can make caller assume that they have become lost the connection.

If you will add a hold music on the call and in between after every interval a courtesy message can reassure callers that they are in the waiting line and will be contacted soon.

Use ‘press’ instead of ‘dial’

Do you still use the word dial in the age of touchscreen smartphone? Well, if you still do, then you should change the word ‘dial’ from ‘press’. There are chances that ‘touch’ could be the new word to use but to be the safe sight you can always use the word ‘press’ to be clear.

These methods will definitely solve all your query of how to script your IVR and you can easily navigate your caller.

Why Toll Free Numbers Can’t Be Ignored In The Age Of Smartphones

Do you see people using landlines much? In this technological world where everyone is using a smartphone and making long distance calls without paying the extra amount, why would they prefer a toll-free number especially when barely people have a landline set in their home? It’s really a good point of discussion that why people are still unable to ignore the use of toll-free numbers. Well, the mindset that landline is now out of scope and people to have seen the red flag to it – is not fairly true rather the actual scenario is somewhat different.

As per the report generated by CDC (Center for Disease Control) – 50% Americans still prefer using the landline phones. In America, 26% of 26-40 years old use landline to keep in touch with family or friends. 17% non-family members find landline is the best communication method.

Again my same question is, why can’t landline be cut entirely from the current trend? Backup facility? Yes, it may be but there are numerous other reasons too. Many areas are like that have very poor access to a broadband connection. Today with each new launch of mobile, the technicality is being increased so it is tough for old people to operate such advanced system as they are not much aware technology. While the business doesn’t use a toll-free number just because they think that it is a good way to cater those people who rely on landlines but yes, it can be a reason to some extent too.

Not only do tollfree numbers offer free communication method, but they avail different valuable facilities too. Some are mentioned below:

  • A toll-free number method is the easiest way to contact the company.
  • There is not the risk associated with this service and also, you can get the feeling of a large company regardless of your business size.
  • The toll-free solution is a cost-effective method of increasing business reach. Only a fraction of the amount of that you invest in arranging local numbers at different geographic location-is required for the overall setup.
  • Vanity number concept is not new and takes your business brand to heights. These numbers are easily memorable so the customer can memorize easily and collect the benefit of all the latest offers.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The toll-free number setup doesn’t require any special arrangement rather you can install it on your own mobile number. It is kind of virtual number that helps you in business branding.

Regardless of how perfect a website looks, visitors may have some confusions or queries that they find making clear through phone call only. The phone call system is the most effective way to attract the buyers and convert them for the transaction. Also, the customers can get the quickest response for their problems. The toll-free number solution is an affordable solution that helps largely in business branding.

5 Reasons Your Business Is Enjoying IVR Number Advantage

The current standards show that technology is the main source of leading any business to heights. A business that is not following any trend and technology, might at some time feel behind everyone in the race. With the growing trend and advancements in business, an IVR number has become an important source of customer satisfaction.

Nowadays, many businesses use a professional IVR voice to connect with their customer. This IVR lets customer easily contact your company and listen to the IVR message that will lead him to you. It is commonly associated with technical support that helps in recording fancy voice to your toll-free number.

The global market for Interactive voice response (IVR) system forecasted to reach US$3.9 billion by 2024. This is driven by focusing on customer service with a view to leveraging benefits and improvement in overall customer care services. The following graph shows annual savings has increased after enabling IVR speech on their toll-free number.

There is no doubt now, that an IVR helps a business in growing to a great extent. If you wish to know the reasons and why your business is enjoying an IVR read them below:

For customized conversation

When a caller calls from different regions and speaks his own regional language which only specific people understand, there will be two situations. One, the conversation might end up very soon as both don’t understand each other language. Second, they might share only limited understanding by converting each other. In either case, language problem can lead to a loss in perspective leads due to poor customer service.

In these type of situation, an IVR can help in selecting the language of the callers choice and can easily interact in that language.

To let company look big and professional

A company which is newly formed needs to present its callers so that they like it and their calls are easily redirected to the department they want to talk to. An IVR helps and eases everyone’s work by letting callers connect to that department where they wish to have a conversation.

For example, if your company doesn’t have a huge staff, but you can still make callers feel like you have various departments such as Accounts, Sales, Operations, Support and more according to your preferences.

Time-based routing is done easily

A business face difficulty in managing their calls especially if they come various regions. But, an IVR makes all the work stress simpler by transferring the calls based on location. For example, a caller calls a company from Chennai, then his call will be routed to an agent who is a resident of Chennai only.

This helps in increasing efficiency as the desired call will be received by the right agent leaving no communication gap. This will also save a lot of time of both caller and agent.

For marketing

Marketing your business is as important as establishing it because if you will not do marketing, people will not be able to get aware of your business. So, if you want to increase sales and want to tell as many people as you can then, marketing your business is very important.

To give your mind at rest, an IVR makes your work way simpler by being available to your business that helps in branding your product. A company uses an IVR voice recording on their toll-free number, so when a caller calls them he was greeted by a fancy voice. This helps the company in establishing their identity as similar to the voice and enhances brand promotion.

As a virtual phone receptionist

An IVR can function in a way that your business doesn’t require a virtual phone receptionist. If you recall the responsibilities and role played by the virtual receptionist, you will know that all those workers can be easily performed by an IVR.

An IVR, like your receptionist, greets the caller with a fancy voice and routes all the calls to the right department. It also provides in letting callers easily connect with the right department without hanging up on the call or waiting for the receptionist to transfer the desired department.

An IVR number is very user-friendly and customers find it very convenient to use without wasting the time.

6 Ways To Build Strong Business Connection With A Toll-Free Number

Blooming a meaningful business is hard and to build a strong connection is even harder. Living in this 21st century and to operate a business is not easy as it sounds, you need special tools and advancements that help you expand your connection. When you have to build connections, you try few tactics like getting socialize, attending conferences, joining few industrial groups and more.

These things help you in getting socialized and building strong connection but do these work for the long term too? You might say ‘No’! To build strong and long term connection you must look out a toll-free number that makes your rest work assured.

A company started off in 2009, having an aim to build a strong connection so that could generate more sales and leads. To bring sales is not a one day job, but requires constant follow-up of leads. A toll-free number provides a lot of advantages to any user who uses it. They chose a toll-free number for their business in 2012 and started noticing the difference that how their business increased business connection and started blooming.

The company mentioned following points and told how it affected their business to mount up.

1.Involvement of more and more people

If you attend any conference where there are a large set of people, it is very difficult to build relations. As by meeting just for once, you cannot build effective connections with them. You can come over from this dilemma if you start focusing on little things while on a public platform. Like you can sit on a panel, facilitate round table discussion and be a part of the big event.

These things will help you in building your connection in a much smarter way and a toll-free number plays the top role in building connection and connecting with more people easily.

2. Expand your traces

If you are running a business, you are trying at every step to grow it. You try many hacks to involve in groups outside your industry. The industry is a great place to build connections and make valuable clients. So, it could be your easy way to build a strong business connection by expanding your business through a toll-free number.

It lets you connect with your clients those located far away too. With the help of toll-free number, you can easily connect with anyone at any time and can easily expand your footprints.

3. Let’s Conversation Flowing

When you connect with your client, you perform any function based on the conversation you are going through. If the conversation is fluent without any obstacle, you can easily make the conversation with your client.

For example, you are a marketing professional dealing with a bulk number of clients, what you do? How do you deal with them? As in a marketing world conversation is the main objective to get sales and if your flow of conversation is smooth without any hurdles, it will let you connect with more people.

4. Start a Meetup

When you are in a group and holding a conference, you will become popular only when you start a group of your own and not just attend the event. As people will remember only the organizers of the group and not the person those who have attended.

A toll-free number makes your work simpler by starting a meeting plan and connecting more number of people through it.

5. Get aware of suppliers

If you work with the suppliers, you will get to the importance of getting high profile connections. If you once work with them, get to know them and their business thoroughly.

The suppliers can easily connect with you on your toll-free number. They will be assured that their problems and queries will listen for an unlimited time. The resultant will be that they will work with you together and you can easily establish business contacts.

6. Obtain attention

These tips above are ways for you to get the attention of people and build your business connection strong. By a right tool and method, you can easily bring on new people into attention.

The conference and meetings make networking strong when you meet new people. This also lets you in gaining attention and develop a potential new relationship. A meaningful business connection helps in building business deeper acquaintances.