Every human being living in a society needs to use communication to gain a respectable name for himself. Similarly, communication is the way of developing a trustworthy name for itself in the market. Here, we try to signify the importance of an Intelligent IVR for a budding startup.
The growth of a human ‘from birth’ to ‘a grownup man’ passes through many development phases. This pattern of growth has a striking resemblance with the growth of a startup. As a human being needs proper care and nutrition during a long period of time initially, similar efforts are required to nurture and grow a startup into full fledged business enterprise.
Another common factor is ‘the continuity’ with both the cases. You can’t build a business empire out of a startup overnight. So, better be practical, target a possible milestone and achieve it rather than aiming for an illusive dream and keep dreaming for it all your life.
No matter how good a person’s intent are, but they doesn’t matter if he can’t communicate the same. He will always be judged by the society on the basis of his interactions. Nobody cares what your intent are if one finds invidious arrogance in you. Give respect and then you can expect some in return. Smart and intelligent communication is an essential attribute that ‘makes a name’ and ‘fetches some fame’ in the society.
Talking of communications, every startup or small business should look forward to communicate in a manner that invokes faith in the audience about your service/product. And for that, they must maintain smart communicative platform that offers a seamless connectivity.
For such type of communications, you need to manage a good connectivity. The IVR Cloud Telephony has time and again proved it’s efficiency as one such platform. IVR leverages the very stable Cloud Technology, which is reliable and easy to maintain technique for affluent connectivity.
It is essentially a very organized and simplified communicative solution that has numerous benefits in such kind of business communications. It helps in interacting with the customers and effectively offers the service a caller is seeking. Such an organized and cordial communication plays a very important role in building your value as a trusted business amongst people.
These are few healthy prospects of an IVR based communication platform vital for every small business/Startup.
Precise Automated Receptionist
When a caller calls you, the IVR greets the caller and works proficiently as a receptionist which follows an automated process. This type of virtual receptionist gives choice to the caller and effectively directs the user to his desired department.
It is not only a smarter but also an easy way to engage your customer while he is on a call. You need not have to keep a receptionist to manage your callers.
Form a Good First Impression
The use of IVR is very beneficial for startups and small business because it manages to create a long lasting impression on the mind of your caller.
While small business and startups may not have too many staff members or departments, using such an organized communicative platform effectively makes an impression of a bigger and well managed business organization.
Route the Customers to Right Department/Agent
After greeting the callers, the automated machine response assists the caller and leads him to the service of his choice and ably directs the call to a free agent for resolving customer issues.
This is actually a very simple and effective way of entertaining the queries and problems of your customer without any stress as such.
Manage High Call Volumes with Ease
Using ordinary way of communication makes it really problematic to communicate with the right person in the company for any ordinary customer. You will have to maintain many contact numbers.
All these things complicate the process and often, your customers returns disappointed by the poor response of business. IVR on the other hand is much convenient in comparison and productively manages high call volumes.
Automate Customer Support
The customer support services are often irritating when they work on ordinary communicative mediums. IVR is a really clever way to organize and conduct customer care support by providing numerable solutions on a single call.
This makes the caller more confident about the support of a business as one actually gets an impression you are always there to help the customer when he needs your assistance.
Higher Satisfaction Index
If you are ably managing your callers, you will have a better chance of serving them the solutions without much fuss. The routing provides an exceptional way of transferring the calls to the agent which is free to take a call.
You can also make sure that certain type of queries are directed to a certain executive who is expert in handling such issues. This type of organized support system keeps most of your customers satisfied by your services and manages to build a healthy relationship with the customers.
A business runs on customers and if your customers are not handled in a proper manner, they often tend to switch to other available options. It is the duty of a startup to make sure that all its customers are answered and satisfied by the response. After all, a healthy and loyal customer base is most important attribute of any business turn into a brand.