Free Employee Tracking Software

We always try to offer our customers best value for their money be it via our cloud telephony services where they can track all their inbound calls and agent’s performance or through our partners.

Continuing our endeavor to provide our customers best services we have partnered with Intueri, Inc. the USA based Digital company, which offers Lead Management and Employee Tracking solution across the world.

TeamSpoor provides Employee Tracking and Reporting Automation solution for on-field employees.

Why Employee Tracking Solution for your Company?

Some of the features offered by TeamSpoor Employee Tracking solution are:

  1. Real-time Location
  2. Attendance on the go with Geo-Location
  3. Meeting Status & Visits (With custom forms)
  4. Route Distance Calculator – Get real distance traveled automatically
  5. Employee Productivity Tracking

It will not just track the real-time location of the employee but, it will also enhance the overall productivity of the employees.

Now they can spend more of their time in productive tasks instead of filling up multiple forms at the day end for Daily Sales Report, Conveyance filing and visiting the office to mark their attendance.

What’s in for Ziffy’s Customers?

As a part of Ziffy’s family, you are entitled to get One Year Free Subscription to TeamSpoor Starter plan with ten licenses if your Ziffy’s subscription monthly rental is over Rs 2000/- and three licenses if it is less than Rs 2000/-.

Know more about the Employee Tracking service from TeamSpoor website.

IVR Service Provider

Ziffy is India’s leading and only IVR Service Provider, which can provide you IVR service on Toll Free or on a 10-Digit Mobile Number known as Virtual Numbers.

What is IVR?

IVR stands for Interactive Voice Response System, which enables your callers to dynamically interact with some pre-defined options like “1 for Billing” or “2 for Sales”, etc.

IVR also enables you to integrate your database with the system, so that it can check the status of caller or make the IVR more personalized.

What is the Role of IVR Service Providers?

In the era of Adams & Eve, the customers need to install expensive equipment on the premises to enable such sophisticated features but Cloud Telephony has changed the way system works.

Now through an IVR  Service Provider, you can rent a number, which already has the advance IVR solution and necessary software to run a 1 user service to thousands of users call center in a matter of minutes.

It eliminates the CAPEX, which was required to set up such a complex system and replaces it with the Cloud-Based Call Center application, which can be accessed through a simple Web-based panel.

IVR Service Cost

IVR is not a very expensive service itself, however the main cost depends on the medium on which you are taking the service e.g. on a Toll Free number it will be costly as you have to pay for the incoming call charges of a Toll Free number as well as for the IVR, while the same service on a Virtual Number will cost you much less even in the longer run.

For more details please feel to contact us from here.

Cheap Toll Free Number Options for a Startup in India

Startups are always cash constrained, and they look for ways to save some more money while optimizing the current resources and there is nothing wrong in it as the startup is all about hustling with what all you have.

Toll Free numbers are the utmost important tool for a startup to start building their brand while managing their customer’s queries on the phone as each and every missed call from a client is an opportunity lost for the business.

With the rise of Cloud Telephony and hosted IVR solutions startups can leverage the technology to handle all their telephony requirements with a low monthly price.

For example, Ziffy Cloud Telephony system offers Toll Free IVR numbers as well as Toll based 10-digit IVR numbers starting from just Rs 1,000/- per month, which includes hosted IVR, real-time call logs, SMS and email alerts, Multi-User CRM panel and advance and complex IVR flows to integrate telephony with client-side databases.

How can a startup buy a Toll Free number with dirt cheap price?

Since Toll Free numbers are used as a branding tool as it builds a bridge between the organization and the customer, which shows how much the company cares about their customers. So it is very important that a startup should choose a Toll Free number, which is easy to remember and a service provider, which can provide the highest uptime for the service.

Deciding a Toll Free service provider solely on the price point i.e. how cheap service it can provide can backfire as they may run off anytime making your Toll Free number a zombie and eventually portrays a bad picture for your company.

Get a service provider who has the best features, proven uptime and decent prices in comparison to the market.

To know more how you can utilize the Cloud Telephony with a Toll Free number please feel free to contact us from here.

Cheap Toll Free Number In India – Holi Offer

Enjoy the Holi with your family and let Ziffy handle your business calls 24×7 while building your brand with a Toll-Free Number.

This special Holi plan is available until 28th Feb 2018 only for Toll-Free 1800 numbers in India.

Plan Name Holi2018
Monthly Rental Rs 1000
Term 12 Months
Free Call Value Per Month Rs 300
Call Rate Rs 1.8 per minute
Net Amount Rs 12,000
Taxes Rs 2,160
Total Payable (For One Year) Rs 14,160

What will you get with the plan?

  • Free Professional IVR
  • Call Recording
  • SMS Alerts
  • Real-Time Call Logs
  • Calls are free for the Callers.

For more details feel free to contact us.

If you are looking for a toll-free number for your business then this is the best time to get started. For just Rs 1,000 per month, you can get a professional cloud telephony system for your company, which will handle your calls 24×7.

More advance toll free 1800 number plans are also available for sophisticated contact center setups without involving any CAPEX.

You can call 18002005777 or 9554443322 to get a free demo of toll-free 1800 IVR system.

Cloud Telephony Is The Present And Future Of Business

Today, where technology is moving at the fastest pace and everyone is running after it to have the best ways and solution to improve the business. Yes, an organization gets benefitted the most with technology and how a business communicates and collaborate. The usage of smartphone, tablets and even telephone have become so common to communicate via friends and family so why not use their preferences to communicate with your clients in your organization.

A Cloud telephony is an internet-based voice and data communication that helps telecommunications applications, switching data and storage hosted by the third party outside the organization. Those who are looking to interact with their clients and customers, cloud telephony is the best way to do it. A toll-free number hosted by a cloud telephony makes your communication smooth and tussle free. You can easily make your call anywhere around the world.

Let’s go back a few years ago, when there was a drive to become ‘social’ not to be confused with generosity but to share knowledge, communicate, fostering innovation, and engagement. The whole thing comes to end with one objection and that is communication.

Well, a cloud telephony is everything your business need. If your business works and runs only on the basis of customer service support or the way you communicate with your client then it is the time you should have a toll-free number for your business. Your business will get the benefit of a cloud telephony for an unlimited period of time.

Enabling a mobile workforce

When we work in an organization, we have the aim to bring out the best results with our effort. But, it is not possible that an employee who works in an organization is always productive. Sometimes, he may spend hours in checking emails or texting and checking various applications.

A cloud telephony has the option to bring employees, customers and partners into the conversation from wherever they are and on whatever device. The key to getting a better collaboration is through a phone and a cloud telephony helps you in connecting with mobile workforce all over the world.

A little statistical data on mobile workforce:

  • About 70% of employees use their personal device for email purposes.
  • Nearly 26% of employees are productive whilst they are outside the office.
  • 35% of employees have three mobile devices to do their work.

Supporting multiple locations

In order to support your mobile workers those who are spread in various regions, a cloud telephony system helps you in connecting with people from multiple locations. The system creates a virtual communication system that is spread across multiple locations. It reinforces the mobile workers and extends support to them in the form of:

  • Mobile phones
  • Desk phones
  • Landlines
  • Personal computer phone
  • Contact center agents.

Reducing Cost

When you have to buy a traditional old phone, it requires a lot of investment and these high investment comes with a risk. There arises a lot of bets an organization has to face:

  • Is this technology right for business?
  • How will the technology change over the next three, four or five years?
  • Is partnering with them will prove fruitful to them?
  • How will the business grow and how much time will it take?
  • Will this investment scale to support the growth?

If you can tackle all these questions smartly, you could lead in the market without any tussle.

Focus on business, not on infrastructure

Your business is something which needs to be taken care of efficiently. Technology is something that has moved on to another level, being cloud telephony part of it helps your business increase its brand. These cloud-based solutions have some problems like fixing bugs and repairing hardware make them sure that these problems never become a difficulty for their customers.

The IT department of your company will take care that you don’t lose a competitive edge in the market. If you will keep innovating things that will help increase brand image of your company rather than focusing on the building infrastructure.

An 1800 Number Makes Your Business Sound More Professional!

A business will look like a business when you will present it like a professional. By getting a 1800 number for your business, you can give your business a professional look and feel that will enhance your status in the market. It is actually an indispensable asset to your company that is helpful for customer service or helplines. They can call you anytime without being charged for the call.

Beside just reaching your customer, your business surely needs some more benefits that add to your business credibility. If you are planning to have a 1800-number for your own business, you should surely get one besides just having a benefit of providing 24 hours service to the customer.

As a 1800 number is easy to remember, people who are calling you will know your company through this number. Even some famous companies 1800 number has become a brand for their business. Some of these companies are –


This is the first company that has started using a 24 X 7 toll-free number and the number has become a brand for them. It is a US based company that deals in floral and gourmet foods gift retailer and distribution.


This is also one of the famous number owned by Mercedes car charging other dealers to receive calls to that number from their local area. They provide assistance to the customer on different numbers for roadside assistance, customer care and more.


A taxi company in California uses the toll-free number in one city but the number gets redirected to local cab companies on the city-by-city basis. So, if anybody calls on this number that comes under the listed directory of 1800-Taxi Cab will get support.

There are many companies that are using a toll-free number to provide assistance to their customers. These are just some of the examples that are using toll-free number and their company’s brand has improved because of the number.

If your business doesn’t have a Toll-free number, it is definitely missing out something!

These numbers have become very powerful tools for all organization who intend to reach out their customers easily anywhere. The number offers many advantages to the business but not just calling services. Like, the feature virtual receptionist that offers a recorded voice to the caller that calls and few suggested numbers that will lead him, to the agent. This feature is also helpful for business point of view and when a caller calls him, he will know caller’s details before coming on the call.

These numbers are portable

Toll-numbers are what you could ask for your business. If you do not have one yet, you can buy one anytime you wish to. These numbers are easily portable and can be transferred to any city you are relocating. So, if you wish to take your brand with you i.e. in form of your toll-free number, you can easily do it.

Lend’s credibility to your brand

Your number acts as a brand to your company. When you have a toll-free number for your business, then you can easily present the number to anyone. This will lend credibility to your business and will make your business sound more professional.

Costs nothing to caller

A Caller who calls into your company can easily stay connected to you until the time he wants, without having paid for the call. A toll-free number has everything for a customer and the caller can talk unlimited to the sales agent until the time his query gets solved.

These 1800 numbers are surely what you require for your business to make it sound more professional.

Which Toll-free Number is Right For Your Business?

With the frequent digitalization in India, about all organizations are shifting towards making their online presence. Entrepreneurs are using multiple expensive and inexpensive marketing methods to revamp their social reach but the heavy investment is not possible for all size of organizations. Hence, Toll-free number service is a top affordable solution that helps businesses to reach their customers without paying much. This number is reflected on the company website and the caller can call on the same number free of cost for any product, service or company related query.

In the early days, you were required a proper infrastructure before setting up a business that needs plenty of amount and time both. With the use of an easily memorable toll-free, you can run your business everywhere without investing much time and money.

There are different type of business numbers:

  • Toll-free number
  • Vanity number
  • Local numbers

Toll-free number

Most of the organizations are using toll-free numbers for their business. The prefix attached to these numbers 800. 888 etc., gives callers a feeling to make a free call for any query.

Vanity number

These are the trendy numbers because these numbers are very eye-catchy and easy to memorize. The format of vanity number is 1800-XYZ-ABCD. These numbers play a great role in your business branding as callers have to put less effort for dialing the easy sequence of numbers.

Local numbers

These numbers are area-bound numbers so these are used only within a specific region where the code can be used.

Process to find the best number for your business

Very first, the toll-free number should be used by those organizations only which can afford the call rates. Toll-free numbers are always preferred by the customers because they don’t need to pay a penny for their any sort of query. The make calls free of cost and ask for all the problems or confusion they have.

If you want to build a strong business brand, vanity numbers should be your only choice as such number reflects a strict professional image of your brand.

If you have a low budget for your business and you want to run it in your own area or any other specific region then, you must go ahead with a Local Number.

Customer Retention: Best Business Policy

The toll-free numbers are used to increase the company access to the customers. No wonder, creating new customers or prospects is way more tough than retaining the existing customers. Always remember, the old customers are the advocate customers and only advocate customers contribute a big portion of the business benefit. So, now when you relocate your business, you might lose your old customers and push your business in danger. In such situation, a toll-free number works greatly and can save your business growth. No matter where you do shift your business, your old consumers can contact you with no trouble and extra investment.

The customers can call you anytime and make purchase smoothly. Apart from customer retention, the toll-free numbers help you to improve your products and services by receiving the genuine feedback from the users. Users can easily share the problems they are facing after the use of service or products so you can fix the bugs in order to fulfill the customer need.

Easily memorable numbers

The vanity toll-free numbers show an easy sequence of number pattern so whenever someone looks these numbers for the first time, can remind easily to make any future call. The best part of these numbers is it presents a very strong professional image of your company brand.

Improve management system

The toll-free number service providers offer companies an IVR along with the number that helps customers not to wait much and redirect their call to the concerned department. Also, each call is recorded and maintained in the database. This information can be used in the future for better decision making or business model optimization.

Benefits of Toll-free Numbers

  • Nationwide access to business
  • Free calling for callers
  • Easily memorable vanity numbers
  • Round the clock customer support
  • Multi-level service offer

Thus, it can be concluded that using a toll-free number for making a good online presence is a great stay that works effectively. It also helps you to find the feet in the competitive market.

An IVR Recording Enhances Your Caller Navigation!

For a business to step ahead of their competitors and to make its presence differently in the market, you need a toll-free number that offers IVR recording. An IVR recording is like a front door to your business – it’s the first thing callers hear and people see. Whenever a caller calls you, he will be greeted by an IVR message which plays based on the recording you want.

When you couple your recording with well-written scripts, the IVR system helps your callers navigate your agent through the phone system. A well-scripted IVR recordings need three things:

1.Welcome message

When you call a company says XYZ, a recording gets played on the phone. This recording is like a welcome message which a caller hears when he calls your company. This welcome message makes the caller feel good about your company and forms a good image.

2. Main Menu

After you hear the welcome message, then you get to hear about the features of the company, followed by the different numbers and to whom you want to connect. Like, the IVR greeting will ask you to press different numbers to connect to the different agents.

3. Thank you Message

When all the query and problems are solved and you finally got the reply what you are looking for. Then, before the call gets end – you hear a thank you message that sends you extra information about the company and thanks to you for making the call.

ivr number

These are the three ways and steps of greetings which a caller listens when he calls your company.

An IVR message helps in providing navigation to your callers. If you want to know the effectiveness of the IVR script the check on below:

Steps to note, to make your IVR script effective

An IVR recording should never be decided just like that, but you should focus on the IVR script very well and doesn’t make a script without analyzing it well. If you are in a confused state about what things to include while recording your IVR, you should plan very carefully and look on the if’s and don’ts.

The greetings should have main choices

The first thing you should focus on is that your greeting should be well-scripted having just the main choices. By offering fewer choices, the caller doesn’t get confused and easily select his choice.

A long list of the department makes difficult for the caller to navigate what he wants. The simple your IVR recording will be, the more it will attract callers to connect with you. Always remember, that customer wants to reach you as fast as possible. So, make sure your IVR script delivers that.

Always offer of talking to someone

It is difficult to automate caller with every aspect of a customer transaction. When a caller calls you most of them wish to talk to an agent and explain them their query. When you are deciding your IVR script, ensure that you provide the chance to talk to your agent.

Everyone knows how frustrating it is to be presented with endless menus and options, which makes caller gets confused that which option to choose to speak to an ideal agent.

Use a combination of hold music and voice recorded message

To talk to an agent on a toll-free number can be time-consuming as the caller has to wait on the phone-line for a longer duration before connecting the agent. A long wait on hold without interruption can make caller assume that they have become lost the connection.

If you will add a hold music on the call and in between after every interval a courtesy message can reassure callers that they are in the waiting line and will be contacted soon.

Use ‘press’ instead of ‘dial’

Do you still use the word dial in the age of touchscreen smartphone? Well, if you still do, then you should change the word ‘dial’ from ‘press’. There are chances that ‘touch’ could be the new word to use but to be the safe sight you can always use the word ‘press’ to be clear.

These methods will definitely solve all your query of how to script your IVR and you can easily navigate your caller.

Why Toll Free Numbers Can’t Be Ignored In The Age Of Smartphones

Do you see people using landlines much? In this technological world where everyone is using a smartphone and making long distance calls without paying the extra amount, why would they prefer a toll-free number especially when barely people have a landline set in their home? It’s really a good point of discussion that why people are still unable to ignore the use of toll-free numbers. Well, the mindset that landline is now out of scope and people to have seen the red flag to it – is not fairly true rather the actual scenario is somewhat different.

As per the report generated by CDC (Center for Disease Control) – 50% Americans still prefer using the landline phones. In America, 26% of 26-40 years old use landline to keep in touch with family or friends. 17% non-family members find landline is the best communication method.

Again my same question is, why can’t landline be cut entirely from the current trend? Backup facility? Yes, it may be but there are numerous other reasons too. Many areas are like that have very poor access to a broadband connection. Today with each new launch of mobile, the technicality is being increased so it is tough for old people to operate such advanced system as they are not much aware technology. While the business doesn’t use a toll-free number just because they think that it is a good way to cater those people who rely on landlines but yes, it can be a reason to some extent too.

Not only do tollfree numbers offer free communication method, but they avail different valuable facilities too. Some are mentioned below:

  • A toll-free number method is the easiest way to contact the company.
  • There is not the risk associated with this service and also, you can get the feeling of a large company regardless of your business size.
  • The toll-free solution is a cost-effective method of increasing business reach. Only a fraction of the amount of that you invest in arranging local numbers at different geographic location-is required for the overall setup.
  • Vanity number concept is not new and takes your business brand to heights. These numbers are easily memorable so the customer can memorize easily and collect the benefit of all the latest offers.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The toll-free number setup doesn’t require any special arrangement rather you can install it on your own mobile number. It is kind of virtual number that helps you in business branding.

Regardless of how perfect a website looks, visitors may have some confusions or queries that they find making clear through phone call only. The phone call system is the most effective way to attract the buyers and convert them for the transaction. Also, the customers can get the quickest response for their problems. The toll-free number solution is an affordable solution that helps largely in business branding.

5 Reasons Your Business Is Enjoying IVR Number Advantage

The current standards show that technology is the main source of leading any business to heights. A business that is not following any trend and technology, might at some time feel behind everyone in the race. With the growing trend and advancements in business, an IVR number has become an important source of customer satisfaction.

Nowadays, many businesses use a professional IVR voice to connect with their customer. This IVR lets customer easily contact your company and listen to the IVR message that will lead him to you. It is commonly associated with technical support that helps in recording fancy voice to your toll-free number.

The global market for Interactive voice response (IVR) system forecasted to reach US$3.9 billion by 2024. This is driven by focusing on customer service with a view to leveraging benefits and improvement in overall customer care services. The following graph shows annual savings has increased after enabling IVR speech on their toll-free number.

There is no doubt now, that an IVR helps a business in growing to a great extent. If you wish to know the reasons and why your business is enjoying an IVR read them below:

For customized conversation

When a caller calls from different regions and speaks his own regional language which only specific people understand, there will be two situations. One, the conversation might end up very soon as both don’t understand each other language. Second, they might share only limited understanding by converting each other. In either case, language problem can lead to a loss in perspective leads due to poor customer service.

In these type of situation, an IVR can help in selecting the language of the callers choice and can easily interact in that language.

To let company look big and professional

A company which is newly formed needs to present its callers so that they like it and their calls are easily redirected to the department they want to talk to. An IVR helps and eases everyone’s work by letting callers connect to that department where they wish to have a conversation.

For example, if your company doesn’t have a huge staff, but you can still make callers feel like you have various departments such as Accounts, Sales, Operations, Support and more according to your preferences.

Time-based routing is done easily

A business face difficulty in managing their calls especially if they come various regions. But, an IVR makes all the work stress simpler by transferring the calls based on location. For example, a caller calls a company from Chennai, then his call will be routed to an agent who is a resident of Chennai only.

This helps in increasing efficiency as the desired call will be received by the right agent leaving no communication gap. This will also save a lot of time of both caller and agent.

For marketing

Marketing your business is as important as establishing it because if you will not do marketing, people will not be able to get aware of your business. So, if you want to increase sales and want to tell as many people as you can then, marketing your business is very important.

To give your mind at rest, an IVR makes your work way simpler by being available to your business that helps in branding your product. A company uses an IVR voice recording on their toll-free number, so when a caller calls them he was greeted by a fancy voice. This helps the company in establishing their identity as similar to the voice and enhances brand promotion.

As a virtual phone receptionist

An IVR can function in a way that your business doesn’t require a virtual phone receptionist. If you recall the responsibilities and role played by the virtual receptionist, you will know that all those workers can be easily performed by an IVR.

An IVR, like your receptionist, greets the caller with a fancy voice and routes all the calls to the right department. It also provides in letting callers easily connect with the right department without hanging up on the call or waiting for the receptionist to transfer the desired department.

An IVR number is very user-friendly and customers find it very convenient to use without wasting the time.