Call Recording

“Your Call Is Getting Recorded” – 5 Benefits Of Call Recording

Have you ever thought that how your team is handling incoming leads? Well, a call recording is a feature which records the call, check the conversation and collect it for future use. Being a businessman it is not possible for you to remember all the important calls and maintain their conversation. For that, when you […]

Improve your Agent’s Training by using Call Recording feature

Call Recording tushar May 24, 2016

Customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent. Call recordings or voice recordings can surely play a crucial role in coaching and training call center agents. It can drastically improve their […]