As the name itself indicates, a hosted PBX is a phone system which operates in the clouds and hence there is no need of a physical PBX. The virtual numbers get activated on the existing mobiles or landlines.
They are highly scalable, easy to manage, cost effective and perfect for the businesses of all sizes.
Interactive Voice Response (IVR):
Whenever you dial a toll free number the computerized interactive voice that you listen is IVR. The interactive voice allows computers and human interaction either through the use of Voice commands or DTMF (Dual Tone Multi Frequency). Callers are prompted and guided by the PBX when IVR is activated like “Press 1 for sales, Press 2 for support etc.
Voice Over Internet Protocol (VoIP):
VOIP refers to the technology which allows voice and multimedia to be delivered over Internet Protocol (IP) networks like Internet Protocol (IP) networks. The technology is available on computers and devices having Internet access.
The days of conventional calling are over and during campaigning, institutes and organizations make use of voice broadcasting. In this technology, message is recorded and broad casted to a list of phone numbers in a fraction of seconds. Voice broadcasting services are given mainly for the purpose of campaigning.
Origin Dependent Routing:
This is the situation when subscribers demand that the inbound calls should originate from a particular state only and not from all across the nation.