Do you feel Customer’s problems are often not heard or you are not able to impress your customers with your call? Well, these problems are common, you don’t have to feel that you are not doing the right thing to attract them, but you have to plan well with a Sticky Agent to enhance your customer’s call experience.
See what happens when a customer calls a company without a Sticky Agent feature –
“Hello! I have called yesterday and I want to know the status of my query that whether it is being solved or not?” said a Customer.
“Sorry sir, I mean what is your problem and who have you told your query?” said a sales executive.
This answer won’t satisfy the customer and he will feel that he has to repeat his problem, again and again, every time he calls and he will feel dissatisfied as a customer.
A Sticky Agent is a feature which helps a customer to connect to the same sales agent again and again directly whenever he calls and this eases work of both the party. The benefit of adding a sticky agent is that whenever your customer calls you, they don’t have to explain the same query or problem again.
Sticky Agent Enhances Customer’s Call By-
Minimum On-Holds During Calls
There is nothing more frustrating than putting callers on hold!! When a customer calls, he talks to a sales agent and discusses the product and asks any query. This ends the call and let the customer know about the product through that agent. A sticky agent helps in connecting the customer with that same agent whom he has called first. This reduces the hold time on call as the call is picked directly by the concerned sales agent and the customer knows that agent will understand him better instead of fetching and searching that agent by putting the call on hold.
Customers Don’t have to repeat their problems
The customer’s call is directly received by the concerned agent and this reduces the work of the customer as he doesn’t have to repeat the problems to the agent and in the same way, the agent also knows his customer’s requirement. A sticky agent helps in connecting the customer and sales agent. The same sales executive understands his client better than any other sales executive. So, to enhance customers’ call experience it is better that the same sales agent picks up the call.
Query Gets Solved Easily
Why do customers call you? To get their query solved, resolve issues and any other problem. Daily you get a lot of calls and you have a burden to manage them. If there is no proper system to manage all the calls everything will go to bust. But
A sticky agent makes it simpler for the customer and the customer’s call experience enhances by solving the query easily in one go. The query of the customer is solved through right agent picking up the call and thus making call experience worthy.
Leads to a Faster Point Resolution
In a world of smart solutions and growing technology, customers are beginning to expect their call being received faster than before. As with everything changing these days and so many options available, people do not have time to hold back on one caller only but instead they switch on to another competitor if they find they are not being noticed.
When a caller decides to call you, he imagines a better calling experience and a sticky agent helps in improving your customers’ call experience and leads to a faster point resolution.
Efficient Call Flow Management
It is very common that a customer has an issue and a sales agent cannot solve due to his solitary behavior or due to providing wrong information.
Shuffling the call from one representative to another representative can end up in a heated situation. The sticky agent helps in making the call flow management efficient by directly connecting the call to the respective agent. The customer feels being noticed and enjoys the concern as his query is being listened and solved.
A Happy Customer tells 3 to 4 Friends and an Unhappy Customer tells Google!!
Customers are the one who should not be treated lightly by any company as they are the one who advertises your product by their word of mouth. So, to make them like your company, you must focus on helping them and being available to them through the call. A sticky agent definitely gives you a happy and satisfied customer.