How can sales growth be taken to the next upper level? What according to you is more important in order to achieve this goal? Sound product knowledge? Amazing communication and fantastic pitching? Providing skilled training classes? Observe the business processes of leading organizations closely and understand how technical advancements have introduced a striking variation in their productivity stats. The most pronounced sales technology equipment today is cloud telephony solution.
The overall setup of cloud telephony system doesn’t cost you much and the benefits of using this solution go far beyond the savings.
Let’s start the discussion how this setup helps in boosting the sales growth.
Develop good proposals
Since the cloud telephony system offers the call recording facility. All incoming calls are recorded and monitored later for the improvement purposes. What requirements or needs a customer is asking about during the conversation can be noted down in the proposal next time. Such updated proposal will help you to magnetize more customers towards your business and thus improves the sales stats.
Never miss the leads
A call missed is equivalent to a lead missed in the business. Therefore, all missed call records must be accumulated at one place by some managed system and cloud telephony is such system that helps maintain the detail of all received and missed calls record.
In order to convert as many prospects as possible, sales reps should get the information of all missed calls and act promptly on each call without making any delay. Since the delay will always give a good chance to your competitors to convert the deal.
Improve training system
Another advantage of call recording is providing sales staff with the best training programs. This training process is based on playing back calls so the reps can get an idea of where the mistakes are being occurred. This method is a sound way of teaching that no book can ever give.
Change is the law of nature and this notion is not exceptional in the sales world. So, of course, a new caller with a new problem can do multiple queries. This discussion may not be the part of a training syllabus. Therefore, call recording helps in advanced training method.
Keep Track of ROI
Setting up a virtual number for different marketing campaigns and channels is what a toll-free number does. It is a cost-effective method to as you simply run different marketing campaigns with your different number and can easily check which one is working perfectly. Apart from this virtual number system is also a way to get the information about where the caller collects the details from for making the call.
More personalized pitches
When you are using cloud telephony you are at an advantage when you have to plan to pitch your customers. Accurate data is hard to find but with cloud telephony, you will collect on sales calls, tech services, callers history and more on. Being considered data is king, all the data collected will definitely give you a more easy way to pitch your clients. A good cloud telephony system display all the caller’s information to your salesperson which help him to pitch accordingly.
Increase inbound calls
Today people are putting more efforts on building a web presence especially when they run any kind of business. The big reason behind this is the world is becoming more and more digital every next second. The video, free demo, pricing and many more things on any website is enough to collect the relevant information. Hence, posting a phone number that gives round the clock facility to the callers and gets all their queries done at any point of time is a great aid of cloud telephony in generating more and more inbound leads.
Therefore, the cloud telephony is a great and cost-effective way to multiply the sales.