How to make a perfect IVR Script

How to make a perfect IVR Script

If you are running a business and your company has an IVR system that means first impression is of your Company on most of the Customers or Clients will be from your IVR script and the way that script is presented. Aside from having a professional voice over artist a perfect IVR script is very important so that your caller have a good experience. Your IVR System is like the front door of your business  it’s the first thing people see and the first impression callers get. It’s also a crucial part of your customer communication. When coupled with well written voice prompts the IVR system helps callers navigate your phone system and reach an agent efficiently.

Here are some steps you can follow while writing IVR scripts…

Greet Your Clients

The first thing to be kept in mind while writing a perfect IVR script is that the start should be from greeting your Customer and your IVR script’s opening line should be as pleasant and professional as if you were shaking hands with a new client or business partner for the first time yourself.

Keep It Short and Sweet

The most important thing to be kept in mind while writing a IVR script is Keep It Simple and Short .The time your caller spends navigating your menu is not just their time, but the time you could be more directly engaging them in a more meaningful way. We can all get frustrated with IVR prompts that seem long so in order to keep your callers focused on the menu options you are offering, try and keep your prompts economical.

Simple and Catchy Words

While writing IVR scripts we should keep this thing in mind that the words should be Simple and catchy so it grabs customer’s attraction at once. Such as Company’s name, Department’s name and Operator Extension.

I am sharing a sample Of IVR Script so that it is easy for you design a perfect IVR

Script for your Company

“Hello and thank you for calling *Your Company Name*. If you know the extension of the person or party you wish to reach, please enter it now.  For sales, press 1. For technical support, press 2. For billing and payment inquiries, press 3. For more information on our company, press 4.To speak with a live representative, press 0 at any time. To repeat this message, please press 9.”

According to your need you can change the Script accordingly. They don’t just offer a service by routing callers to the right department or person efficiently. As these IVR scripts give your business a professional image. That’s why it’s really important that you know how to write an effective IVR script.


Posted in: IVR

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