cloud telephony

Cloud Telephony Is The Present And Future Of Business

Today, where technology is moving at the fastest pace and everyone is running after it to have the best ways and solution to improve the business. Yes, an organization gets benefitted the most with technology and how a business communicates and collaborate. The usage of smartphone, tablets and even telephone have become so common to communicate via friends and family so why not use their preferences to communicate with your clients in your organization.

A Cloud telephony is an internet-based voice and data communication that helps telecommunications applications, switching data and storage hosted by the third party outside the organization. Those who are looking to interact with their clients and customers, cloud telephony is the best way to do it. A toll-free number hosted by a cloud telephony makes your communication smooth and tussle free. You can easily make your call anywhere around the world.

Let’s go back a few years ago, when there was a drive to become ‘social’ not to be confused with generosity but to share knowledge, communicate, fostering innovation, and engagement. The whole thing comes to end with one objection and that is communication.

Well, a cloud telephony is everything your business need. If your business works and runs only on the basis of customer service support or the way you communicate with your client then it is the time you should have a toll-free number for your business. Your business will get the benefit of a cloud telephony for an unlimited period of time.

Enabling a mobile workforce

When we work in an organization, we have the aim to bring out the best results with our effort. But, it is not possible that an employee who works in an organization is always productive. Sometimes, he may spend hours in checking emails or texting and checking various applications.

A cloud telephony has the option to bring employees, customers and partners into the conversation from wherever they are and on whatever device. The key to getting a better collaboration is through a phone and a cloud telephony helps you in connecting with mobile workforce all over the world.

A little statistical data on mobile workforce:

  • About 70% of employees use their personal device for email purposes.
  • Nearly 26% of employees are productive whilst they are outside the office.
  • 35% of employees have three mobile devices to do their work.

Supporting multiple locations

In order to support your mobile workers those who are spread in various regions, a cloud telephony system helps you in connecting with people from multiple locations. The system creates a virtual communication system that is spread across multiple locations. It reinforces the mobile workers and extends support to them in the form of:

  • Mobile phones
  • Desk phones
  • Landlines
  • Personal computer phone
  • Contact center agents.

Reducing Cost

When you have to buy a traditional old phone, it requires a lot of investment and these high investment comes with a risk. There arises a lot of bets an organization has to face:

  • Is this technology right for business?
  • How will the technology change over the next three, four or five years?
  • Is partnering with them will prove fruitful to them?
  • How will the business grow and how much time will it take?
  • Will this investment scale to support the growth?

If you can tackle all these questions smartly, you could lead in the market without any tussle.

Focus on business, not on infrastructure

Your business is something which needs to be taken care of efficiently. Technology is something that has moved on to another level, being cloud telephony part of it helps your business increase its brand. These cloud-based solutions have some problems like fixing bugs and repairing hardware make them sure that these problems never become a difficulty for their customers.

The IT department of your company will take care that you don’t lose a competitive edge in the market. If you will keep innovating things that will help increase brand image of your company rather than focusing on the building infrastructure.

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