An 1800 Number Makes Your Business Sound More Professional!

A business will look like a business when you will present it like a professional. By getting a 1800 number for your business, you can give your business a professional look and feel that will enhance your status in the market. It is actually an indispensable asset to your company that is helpful for customer service or helplines. They can call you anytime without being charged for the call.

Beside just reaching your customer, your business surely needs some more benefits that add to your business credibility. If you are planning to have a 1800-number for your own business, you should surely get one besides just having a benefit of providing 24 hours service to the customer.

As a 1800 number is easy to remember, people who are calling you will know your company through this number. Even some famous companies 1800 number has become a brand for their business. Some of these companies are –

1800-Flowers

This is the first company that has started using a 24 X 7 toll-free number and the number has become a brand for them. It is a US based company that deals in floral and gourmet foods gift retailer and distribution.

1800-For-Mercedes

This is also one of the famous number owned by Mercedes car charging other dealers to receive calls to that number from their local area. They provide assistance to the customer on different numbers for roadside assistance, customer care and more.

1800-TaxiCab

A taxi company in California uses the toll-free number in one city but the number gets redirected to local cab companies on the city-by-city basis. So, if anybody calls on this number that comes under the listed directory of 1800-Taxi Cab will get support.

There are many companies that are using a toll-free number to provide assistance to their customers. These are just some of the examples that are using toll-free number and their company’s brand has improved because of the number.

If your business doesn’t have a Toll-free number, it is definitely missing out something!

These numbers have become very powerful tools for all organization who intend to reach out their customers easily anywhere. The number offers many advantages to the business but not just calling services. Like, the feature virtual receptionist that offers a recorded voice to the caller that calls and few suggested numbers that will lead him, to the agent. This feature is also helpful for business point of view and when a caller calls him, he will know caller’s details before coming on the call.

These numbers are portable

Toll-numbers are what you could ask for your business. If you do not have one yet, you can buy one anytime you wish to. These numbers are easily portable and can be transferred to any city you are relocating. So, if you wish to take your brand with you i.e. in form of your toll-free number, you can easily do it.

Lend’s credibility to your brand

Your number acts as a brand to your company. When you have a toll-free number for your business, then you can easily present the number to anyone. This will lend credibility to your business and will make your business sound more professional.

Costs nothing to caller

A Caller who calls into your company can easily stay connected to you until the time he wants, without having paid for the call. A toll-free number has everything for a customer and the caller can talk unlimited to the sales agent until the time his query gets solved.

These 1800 numbers are surely what you require for your business to make it sound more professional.

Which Toll-free Number is Right For Your Business?

With the frequent digitalization in India, about all organizations are shifting towards making their online presence. Entrepreneurs are using multiple expensive and inexpensive marketing methods to revamp their social reach but the heavy investment is not possible for all size of organizations. Hence, Toll-free number service is a top affordable solution that helps businesses to reach their customers without paying much. This number is reflected on the company website and the caller can call on the same number free of cost for any product, service or company related query.

In the early days, you were required a proper infrastructure before setting up a business that needs plenty of amount and time both. With the use of an easily memorable toll-free, you can run your business everywhere without investing much time and money.

There are different type of business numbers:

  • Toll-free number
  • Vanity number
  • Local numbers

Toll-free number

Most of the organizations are using toll-free numbers for their business. The prefix attached to these numbers 800. 888 etc., gives callers a feeling to make a free call for any query.

Vanity number

These are the trendy numbers because these numbers are very eye-catchy and easy to memorize. The format of vanity number is 1800-XYZ-ABCD. These numbers play a great role in your business branding as callers have to put less effort for dialing the easy sequence of numbers.

Local numbers

These numbers are area-bound numbers so these are used only within a specific region where the code can be used.

Process to find the best number for your business

Very first, the toll-free number should be used by those organizations only which can afford the call rates. Toll-free numbers are always preferred by the customers because they don’t need to pay a penny for their any sort of query. The make calls free of cost and ask for all the problems or confusion they have.

If you want to build a strong business brand, vanity numbers should be your only choice as such number reflects a strict professional image of your brand.

If you have a low budget for your business and you want to run it in your own area or any other specific region then, you must go ahead with a Local Number.

Customer Retention: Best Business Policy

The toll-free numbers are used to increase the company access to the customers. No wonder, creating new customers or prospects is way more tough than retaining the existing customers. Always remember, the old customers are the advocate customers and only advocate customers contribute a big portion of the business benefit. So, now when you relocate your business, you might lose your old customers and push your business in danger. In such situation, a toll-free number works greatly and can save your business growth. No matter where you do shift your business, your old consumers can contact you with no trouble and extra investment.

The customers can call you anytime and make purchase smoothly. Apart from customer retention, the toll-free numbers help you to improve your products and services by receiving the genuine feedback from the users. Users can easily share the problems they are facing after the use of service or products so you can fix the bugs in order to fulfill the customer need.

Easily memorable numbers

The vanity toll-free numbers show an easy sequence of number pattern so whenever someone looks these numbers for the first time, can remind easily to make any future call. The best part of these numbers is it presents a very strong professional image of your company brand.

Improve management system

The toll-free number service providers offer companies an IVR along with the number that helps customers not to wait much and redirect their call to the concerned department. Also, each call is recorded and maintained in the database. This information can be used in the future for better decision making or business model optimization.

Benefits of Toll-free Numbers

  • Nationwide access to business
  • Free calling for callers
  • Easily memorable vanity numbers
  • Round the clock customer support
  • Multi-level service offer

Thus, it can be concluded that using a toll-free number for making a good online presence is a great stay that works effectively. It also helps you to find the feet in the competitive market.

An IVR Recording Enhances Your Caller Navigation!

For a business to step ahead of their competitors and to make its presence differently in the market, you need a toll-free number that offers IVR recording. An IVR recording is like a front door to your business – it’s the first thing callers hear and people see. Whenever a caller calls you, he will be greeted by an IVR message which plays based on the recording you want.

When you couple your recording with well-written scripts, the IVR system helps your callers navigate your agent through the phone system. A well-scripted IVR recordings need three things:

1.Welcome message

When you call a company says XYZ, a recording gets played on the phone. This recording is like a welcome message which a caller hears when he calls your company. This welcome message makes the caller feel good about your company and forms a good image.

2. Main Menu

After you hear the welcome message, then you get to hear about the features of the company, followed by the different numbers and to whom you want to connect. Like, the IVR greeting will ask you to press different numbers to connect to the different agents.

3. Thank you Message

When all the query and problems are solved and you finally got the reply what you are looking for. Then, before the call gets end – you hear a thank you message that sends you extra information about the company and thanks to you for making the call.

ivr number

These are the three ways and steps of greetings which a caller listens when he calls your company.

An IVR message helps in providing navigation to your callers. If you want to know the effectiveness of the IVR script the check on below:

Steps to note, to make your IVR script effective

An IVR recording should never be decided just like that, but you should focus on the IVR script very well and doesn’t make a script without analyzing it well. If you are in a confused state about what things to include while recording your IVR, you should plan very carefully and look on the if’s and don’ts.

The greetings should have main choices

The first thing you should focus on is that your greeting should be well-scripted having just the main choices. By offering fewer choices, the caller doesn’t get confused and easily select his choice.

A long list of the department makes difficult for the caller to navigate what he wants. The simple your IVR recording will be, the more it will attract callers to connect with you. Always remember, that customer wants to reach you as fast as possible. So, make sure your IVR script delivers that.

Always offer of talking to someone

It is difficult to automate caller with every aspect of a customer transaction. When a caller calls you most of them wish to talk to an agent and explain them their query. When you are deciding your IVR script, ensure that you provide the chance to talk to your agent.

Everyone knows how frustrating it is to be presented with endless menus and options, which makes caller gets confused that which option to choose to speak to an ideal agent.

Use a combination of hold music and voice recorded message

To talk to an agent on a toll-free number can be time-consuming as the caller has to wait on the phone-line for a longer duration before connecting the agent. A long wait on hold without interruption can make caller assume that they have become lost the connection.

If you will add a hold music on the call and in between after every interval a courtesy message can reassure callers that they are in the waiting line and will be contacted soon.

Use ‘press’ instead of ‘dial’

Do you still use the word dial in the age of touchscreen smartphone? Well, if you still do, then you should change the word ‘dial’ from ‘press’. There are chances that ‘touch’ could be the new word to use but to be the safe sight you can always use the word ‘press’ to be clear.

These methods will definitely solve all your query of how to script your IVR and you can easily navigate your caller.

6 Ways To Build Strong Business Connection With A Toll-Free Number

Blooming a meaningful business is hard and to build a strong connection is even harder. Living in this 21st century and to operate a business is not easy as it sounds, you need special tools and advancements that help you expand your connection. When you have to build connections, you try few tactics like getting socialize, attending conferences, joining few industrial groups and more.

These things help you in getting socialized and building strong connection but do these work for the long term too? You might say ‘No’! To build strong and long term connection you must look out a toll-free number that makes your rest work assured.

A company started off in 2009, having an aim to build a strong connection so that could generate more sales and leads. To bring sales is not a one day job, but requires constant follow-up of leads. A toll-free number provides a lot of advantages to any user who uses it. They chose a toll-free number for their business in 2012 and started noticing the difference that how their business increased business connection and started blooming.

The company mentioned following points and told how it affected their business to mount up.

1.Involvement of more and more people

If you attend any conference where there are a large set of people, it is very difficult to build relations. As by meeting just for once, you cannot build effective connections with them. You can come over from this dilemma if you start focusing on little things while on a public platform. Like you can sit on a panel, facilitate round table discussion and be a part of the big event.

These things will help you in building your connection in a much smarter way and a toll-free number plays the top role in building connection and connecting with more people easily.

2. Expand your traces

If you are running a business, you are trying at every step to grow it. You try many hacks to involve in groups outside your industry. The industry is a great place to build connections and make valuable clients. So, it could be your easy way to build a strong business connection by expanding your business through a toll-free number.

It lets you connect with your clients those located far away too. With the help of toll-free number, you can easily connect with anyone at any time and can easily expand your footprints.

3. Let’s Conversation Flowing

When you connect with your client, you perform any function based on the conversation you are going through. If the conversation is fluent without any obstacle, you can easily make the conversation with your client.

For example, you are a marketing professional dealing with a bulk number of clients, what you do? How do you deal with them? As in a marketing world conversation is the main objective to get sales and if your flow of conversation is smooth without any hurdles, it will let you connect with more people.

4. Start a Meetup

When you are in a group and holding a conference, you will become popular only when you start a group of your own and not just attend the event. As people will remember only the organizers of the group and not the person those who have attended.

A toll-free number makes your work simpler by starting a meeting plan and connecting more number of people through it.

5. Get aware of suppliers

If you work with the suppliers, you will get to the importance of getting high profile connections. If you once work with them, get to know them and their business thoroughly.

The suppliers can easily connect with you on your toll-free number. They will be assured that their problems and queries will listen for an unlimited time. The resultant will be that they will work with you together and you can easily establish business contacts.

6. Obtain attention

These tips above are ways for you to get the attention of people and build your business connection strong. By a right tool and method, you can easily bring on new people into attention.

The conference and meetings make networking strong when you meet new people. This also lets you in gaining attention and develop a potential new relationship. A meaningful business connection helps in building business deeper acquaintances.

 

Do You Know Cloud Telephony Helps Your Business In Disaster Recovery!

When you start any business, you may not know what repercussions you may face in future. For that, you make sure you are ready with all the mishaps and especially the natural disaster which comes without anyone’s knowledge. As a natural disaster might eat up your business in a very bad way. So, there is always a need to get exact data which might get lost in case of some disaster. A cloud telephony plays a major role in helping you to recover from any disaster by accumulating all the data with full accuracy without the network issue.

If you feel that you do not need cloud telephony then answer few questions below.

  • How long could you survive if your premises are unavailable and lost all clients data?
  • Do you have provisions to continue?
  • How will you manage the business, if you are unavailable?

Most of the above questions give you a chill to your bone and you do not have an idea how to survive in such situation, then a cloud telephony is a must for your business.

If you do not want to spend huge money on getting exact data in case of emergency then your investment in cloud telephony is the right decision. A cloud telephony has unlimited benefits, it just not give accurate data but also you can speak to your customers on your telephony system suffering from downtime. If you are looking for one thing in a toll-free number then for your surprise it has many benefits.

When there is an increase in data and limited space then the probability of data loss raises. This can all be controlled with a cloud telephony. Read on the points to understand why and how a cloud telephony provide safety and solutions in data recovery.

Overcome issues related to environment

In case of emergency, when fire, flood or any natural disaster takes place, a hosted solution helps a lot in overcoming these issues. If any critical situation occurs, a cloud telephony easily connects voice calls even in remote areas.

When a critical situation arises, all the critical elements can be located on service provider’s network on various multiple sites. Also, when need to access the user’s location, you can easily trace their IP networks and your business can be easily continued from anywhere.

Protect company reputation

When your business faces downtime, it is not necessarily because of financial reasons but can be any other too. There are chances that business partners and customers might lose trust in your organization because of the downtime. If a firm experience loss in the organization before 3 days to file tax there might be situation arises where the unhappy customers may file a lawsuit.

In such situation, a cloud telephony helps in keeping company’s image intact by the accurate data. It also eases in routing the call as it supports IP network of the user.

Safeguards network from fraud

A business runs when it functions properly, so if you protect and safeguard your business from fraud and other misfortune make sure you have a recovery plan. A hosted solution helps in diluting the risk attack of hackers. There is no more fraud and the telephony solution helps in protecting data with built in redundancy and high level of security.

A business whenever operates wishes to keep their data protected and a backup ready which a cloud telephony solution make it simpler.

Maintains business future to generate revenue

Cloud telephony is helpful and the best way where you can generate your revenue from in case of emergency crisis. Be it power shortage, server breakdown or in case of disaster; businesses cannot run easily as general. In downtime, a business can function easily and can also generate revenue with having accurate data information with a right telephony solution. With it, you can answer phone calls, emails and more which makes your business continue to run efficiently.

If you want a bright business future for your organization too, you have to generate revenue which is possible only if you have right data.

Powerful management of network

A powerful network is available even during disaster which lets client gets detailed information of documents. The issues are handled and solved quickly through a strong network in case of emergency. Your important documents are easily automated, so at any time of failure of network issue, the problem can be solved easily.

So, if you have a fear that disaster might strike and your business may suffer, then you just need to relax. The phone systems stay fully operational and failure in the network can be minimised up to a great extent.

Why Each Business Should Use Toll Free Number With IVR

Any size of business needs a business number to connect all the customers in order to serve them satisfactorily. Somewhere it is required to develop a professional image of the company among consumers. Toll-free number service is a fantastic notion for customer service support. A toll-free number which provides a free service to the customers reflects an image of professionalism. The overall expense is paid by the receiver’s end.

Toll-Free With IVR

IVR is just like adding beauty to the business. It is provided by the toll-free number provider. IVR (Interactive Voice Response) is a user-friendly platform that helps greet customers with a perfect welcome voice message. A business comprises multiple units but which unit a customer wants to connect to – is only known to the customer. The IVR service provides a facility of single connection that connects the consumer directly to the concerned department.

The call receiving of IVR is quite flexible and calls can be forwarded to any number without putting no extra effort.

IVR is a time-saver facility too as customers don’t need to ask much of the concerned department or person from the third party rather they can directly communicate so, IVR helps largely save time.

IVR Features

Welcome Voice Message

IVR gives a way to record the welcome voice message. This is recorded in a human voice that gives an awesome experience to the caller. It is a customized voice recording facility.

Don’t miss any call

Customers create the foundation of a company so never miss a single call from their side as it can be a good loss to your company as well. With the help of real-time notification of IVR, you can get details of all calls on your mail and contact them to convert at right time.

Call Routing Method

IVR is a way to make a call routing arrangement depending upon the customer’s requirement. This call routing is a clear notion so the caller can contact the right department without getting confused.

Multiple Extensions

With the help of multiple extensions, a single number can be assigned to a number of agents of the company. It aids customers to make their doubts clear at fullest.

Change number easily

The IVR doesn’t mean fit to a certain number and irreplaceable rather you can shift it as per your requirement and wish. There is no mess in doing so.

SMS and Email notification

IVR service enables you to get all customer call details in real time. This data can be used in future as well for further use.

Profits of Toll-Free Numbers

Customer Satisfaction

The toll-free number service helps customers round the clock and human being doesn’t have to face the issue of going to the customer service store and all.

Brand Promotion

The toll-free number leaves a positive impression of company brand on the audience. Thus, it helps in brand promotion.

Global Presence

The toll-free number is a simple and cheap way to reach customers nationally internationally. One simple call and, your service and product will be in your touch in just a few seconds.

Affordable

The toll-free number is not a heavy investment rather you have to spend a very average amount, while, in return, sales can be multiplied at the larger scale.

Thus a business must have a toll free number with IVR facility associated with it.

5 Ways IVR Can Make Your Customer Talk To You!

There is hardly any organization in the world who don’t treat their customers as their first priority. Customers are the top priority in any organization to make their business reach top. Those who do not focus on their customers are most certainly do not face success.

Nearly many companies have made customer satisfaction as their policy and have marked it at number one. If statistically speaking, the customer doesn’t really like talking in an IVR, almost 83% of customers feel that it provides either no value to benefit. They think that with more and more people turning on to mobile applications and new technology they hardly give importance to IVR and treat it downhill.

So, how you will make your customers fall in love with the IVR? It can be possible with the study showing an estimation that IVR is prepared to grow at a staggering 27.4 percent by 2019.

Where did this growth come from?

Nearly 60% of customer service interactions take place over the phone. This shows that the rising number brings in a number of IVR for their own businesses. Don’t you think that telephonic conversation should be well executed with an IVR?

Your Customers Expect These 5 Things From Your IVR

Today everyone, from every sphere of life is a technology savvy. So, when talking about customers they too prefer using technology even while talking about customer service and experience. More than 66% of the customers are likely to leave the company after high effort interaction and call waiting on a phone call. About 82% of customers do not want to spend money on those businesses who do not interact with them nicely.

Let’s check what an IVR can do for your customers to enhance their experience.

#1 Warm and friendly voice attract customers

A warm and friendly voice attracts customers to remain on the call and about 5 to 7 percent increase in customer satisfaction. If your customers love the voice behind the call, they will definitely want to interact with you and want to do business with you. An IVR makes your easy at a great extent, it lets your customer easily reach you and to the specific department, he want without connecting to the wrong department. It saves your time as well as customers time too. An IVR is pre recorded and does not have expression or body movements, so try to make it appealing and ravishing that attracts customer attention.

# 2 Use Creativity and humor

Your customers when call you do not want to interact with a machine or recorded voice, they need personal human voice calling. So, you can use the advantage of talking to them when finally they have selected to talk to customer agent for the query. When on a call with them, you can use some creativity and humor to attract them and make them love the call which will result in the long duration of the call and can bring you positively.

# 3 Use Personalize IVR message

An IVR makes a lot of work easier, if your customers call you, you can even make the message personal for a specific person only that makes them feel special and heard. If you will treat your customer in such a way, they will want to be a part of your company for sure. An IVR can also be used to reconnect to the same customer through history and can also greet them with their personal name with providing overall a great customer experience. Like, “ Hello, Mr. Verma, welcome to our company”.

# 4 Make customers call prior to everything

As already discussed how a customer call is important to one organization. Even a single call missed can lose you a great amount of money. It is always advisable to treat every call at utmost importance without letting it go. An IVR makes the work a way easy by providing the personalized message and even a call missed can be seen at the history and an agent can reconnect to the call to find out whether the call is worthy to bring in business.

# 5 Keep it simple

It’s a psychological fact that people love those things which are easier to understand. So, in order to run the business smoothly, you should keep your presentation concept as simple as possible through comprehensive. As per research, 22% increase in simplicity will raise customer loyalty up to 97%. How can a prospect be taken up to the transactional cycle while he is confused? Thus, follow a simple notion, create a smooth path between you a consumer for healthy bonding.

Also Read : Why Cloud Telephony Is Relevant In The Field Of IVR.

Why Cloud Telephony Is Relevant In The Field Of IVR

A place where the user can define their own IVR or telephony applications themselves is Cloud Telephony. A Cloud Telephony is a very common term used now very often, it has come up from Cloud Computing. Your work becomes easy and you no longer have to fuss up with the callers who call you at an unusual time. You will be able to make up easily how to deal with telephony jargons and knowledge of how a telephone works. It is just as simple as make/receive(pick up) a telephone call, hang up or disconnect the call, play an audio file, transfer the call, conference the call, record the call and more.

A Cloud Telephony is a real need in any business, if you are recording an IVR (Interactive Voice Response) for your phone number then you need a Cloud Telephony that will make it simpler for you to keep updates of all the calls and you will be able to keep records of your important calls that will surely be your prospective customers.

A business owner understands the importance of having a cloud telephony in their business. Same should you know about it, and incorporate to your own business.

Is an IVR mandatory in your toll-free number?

IVR System is an automated telephony system, where when a caller calls you hear a recorded telephony voice. It is applicable only on a hosted telephony, without which an IVR cannot work.

You must be very familiar with a voice saying “Welcome to XYZ company, Press 1 for sales, press 2 for support….”. This IVR is especially suitable and relevant in a Cloud telephony toll-free number, if you are looking for a toll-free number then an IVR is a necessity in many ways.

See below and know how a cloud telephony works and know yourself that how it is needed.

  • Your number gain importance among callers

A toll-free number is now no more a luxurious thing for your business but has become a necessity which you must have for your business. If a caller calls you and hear a fancy recorded IVR, his interest grows up naturally and he wants to invest in your business as he feels that he is being guided well through IVR recording and creates a good impression among all the callers who call you, especially first-time callers.

  • Customer can easily reach you

Your customer, especially your prospective customers who do not have your number can easily get through you by calling your toll-free number and an IVR recorded voice will lead the caller to you. This makes it easy for your prospective customer to reach you and connect you. If your customers will like you most certainly they will want to continue working with you and this will increase your company’s goodwill.

  • Caller information collected easily

IVR acts as a medium in collecting information about customer’s needs and will transfer the call automatically to the most preferred sales agent who can handle the call easily depending on their IVR input. When the calls are directed using technology, it has a very less chance that the calls may direct to the wrong agent and gives the surety that the caller will be provided with right information through a right agent.

  • You gain professionalism

If you are a company who works with the objective to make customers happy and satisfied then you should have an IVR for your toll-free number as it let you in making a presence in the market with a professional voice calling on the other side. And it will also make callers aware that you have many departments and employees.

An IVR is as mandatory in a cloud telephony as it is necessary for a business to have an infrastructure. The importance of infrastructure in a company is very relevant as employees those who are working with you just not see your company profile but also see how better it is built. So, if you are using a cloud telephony then you should use an IVR too.

Set An IVR If Your Customers Are Getting Unheard!

A Customer is everything for your business, the happier they are, the more profit and income you generate. How will you ensure that you make them happy and satisfied? If you attend them at proper times and at the time when they need you the most, result in happy and satisfied customers and they want to be a part of your organization for a longer duration.

To understand your customers, you have to understand them and wear their shoes!

Lost your bike, waiting for the insurance company to pay the refunded money or check on further details for renewal; Ordered a lunch through a phone call and expecting it to arrive within half hours and after 1 hour it has still not arrived.

As a customer, there is strong urge to get the problem and solution provided within time, by calling up the company’s helpline number to get it solved. It does not matter whether you are a big organization or small, customer service should be performed well by every organization, no matter what size. If you have to build customers loyalty, see it through their eyes. Having a reliable customer service will make them happy and your permanent customers.

How can you make customers query solved and hear up their problems?

The idea is just to make your customers query solved within time will make it simpler for you. This can be achieved easily if you set up an Interactive Voice Response as with the advent of Cloud Telephony, customer service helplines have become a possibility for startups and any other organizations to maintain interaction and competitiveness at affordable prices.

IVR helps you in getting over through following situations.

  • High Traffic On Calls

A business receives too many calls, sometimes it becomes difficult to manage all the calls and attend all of them. An IVR helps an organization in attending all the calls and not let any call unheard. This helps especially at the time of crisis when the callers need to call the state of emergency and his call gets on hold and gets unheard. An IVR makes it easy for you to get a hold on all those calls and also attend each and every caller.

  • Calls Transferred to the Wrong Department

Sometimes due to some technical issues, it happens that customers calls may get transferred to another department and to get back to the right department may take more time and may make customers feel irritated after a long wait and may cut off the line. Customers need to be dealt with proper care and their calls need to be attended on time so that they feel that they are important to your organization.

  • Didn’t get response on time

You may not know when your customer calls you, how important it is for him to get connected to you. They may feel the urge to talk to you as they really need to talk to your helpline for some issues faced by them. If they didn’t get your reply on time, it may make them feel unnoticed and may lose their prospective customers.

Each and every call are important for any business, you cannot let any call unattended as it might lose you a very valuable lead. Your every situation and the problem has a solution in form of an IVR. The idea of setting up an IVR will help in customer interaction effectively.

Rise Above The Ordinary With A Business Toll-Free Number

Few people along with an idea started a company. Initially, they were three members when they decided to open a website and displayed their mobile numbers there, on a business card and distributed among their customers. A few years later, the business started growing and increased their staff to 30 employees and the customers also grew more and more. Now, they were not able to handle all the calls of customers at just one go, most of the time their customers have to hold on phone to talk to the representative. They thought of using a toll-free number. But, changing the number now, will make them lose some of the valuable leads. If they would have thought of having a business toll-free number earlier there situation would have been different from now.

Having a business toll-free number can work wonders for your business. No matter how big or small your business is, it will handle all your calls efficiently and effectively. The calls which are important to you and the time when you get a maximum call is all known easily and you don’t have to worry about the timing at all. This will also help you to ensure, which is the time when you receive the maximum number of calls and you could focus on that timing to make your prospective customers your permanent one.

Today, there is more than 40 million toll-free number in use. Are you in this number or out of it? If not then you must surely make it to the increasing number and increase the record in 2017 as a business without a toll-free number stands nowhere near a business with a toll-free number.

A business Toll-free number has the power to make your company’s brand a fancy one and will improve your company’s goodwill. Having a toll-free number means:

A Toll-Free Number Gives You Identity

When you get an 1800 number, it is solely your business number i.e. you can easily use it for your business purposes and people will remember you with this number only. It will act as a brand for your business and gives you a new identity that is how people will know you. Many popular companies use a toll-free number that most of them are known by it and people know it verbally. 1-800-FLOWERS, 1-800-HURT-NOW, 1-800-BEACHES are the most popular toll-free numbers that let their business grow higher. And, it’s a fact that these numbers have increased their goodwill and plays a major role in their success.

Your Customers Are Handled More Efficiently

Toll-free numbers maintain your customers more efficiently i.e. when you share your number with your customers, they call you anytime and they always receive an answer from your side. The customers are handled in the simplest and easy way that they like to call you very often and want to buy your product. How well you treat your customers will only make them like your business and will trust you more.

Business Communication becomes Smooth

When your customers make a call, they hear a fancy recorded voice from the other end. This will add a value of your company in front of your customers and they will be propelled to use your services as communication is the key while you talk. If you are available to your customers anytime they call, it will certainly add value advantage to your company and you can make an efficient smooth business call.

Enhance Data with Minimal Error

Being a business owner you have to keep records of all the data about when your customers called you and when they get a reply and are they satisfied or not. These things happen and query raise but what you do? Work on it and try to reduce errors? These facts are very important to get your data right and work accordingly. With good information and data available to you, you will more easily be able to work based on the facts available to you.

A business when takes off, go slow initially and it may be small and you think that you don’t need branding for your business. But, later you realize that wish I would have used toll-free number earlier cause now I have to change my number and all these problems occur.

Make the most of it today, and buy a business toll-free now!