Virtual Receptionist & Virtual Assistant – Auto Answering Services

Now you can show a bigger image in front of your customers with Ziffy’s Virtual Receptionist Service. Virtual assistant will pick your calls automatically, capture customer’s input and forward calls to concerned person in a ziffy.

Enjoy the best services with best rates:

Plan Name: ZIFFYVRS25

Number: 10-digit (e.g. 7499490999)

Rental: Rs 6600 per year

Call Rates: Rs 0.25 per minute (including forwarding)

IVR Hosting: Free

Call forwarding can be done only on a Mobile Number (any mobile operator). A security amount of Rs 2200/- will also applicable. Transaction charges Rs 120 & service tax 12.36% will be extra on total amount.

Please note only one lavel IVR is allowed on this plan.

For more information please call 07499490999 or Dial 1800-200-5777 for instant call back.

Cloud Telephony and Startups

Non-funded startups or say bootstrapped startups always face cash crunches and loose business opportunities due to lack of resources.

Telecom resources like a phone connection (The front-end of your company), managing leads received on that and ensuring it’s 24×7 availability becoming a major pain point for every other business not just for the startups.

Substantial companies with more than 100 employees generally have their own dedicated staff and departments to handle customers’ queries but a business or startup without cash to burn on such task always find it difficult to compete with their competitors.

With the inception of cloud telephony (a term which is tossed for the services, which are available virtually for everyone i.e. without setting up a dedicated infrastructure at the company’s end) companies can now run their business over internet without spending a single penny on hardware setup or on maintaining them.

A cloud telephony company like Ziffy can provide businesses dedicated and shared telecom resources over Internet on pay-per-usage basis with instant activation. Say, if a startup predicting 1000 calls per day after running a print media campaign can handle all their calls automatically without worrying about the infrastructure required to handle the call traffic. Cloud services can be scaled up and down depending upon the requirement of a company.

How it works?

Say a startup XYZ started its operations with only one staff and from a home office (SOHO) can always opt for a toll-free or Virtual mobile or Land line number (VMN) and there is no need to waste money on a landline phone connection with EPABX and other telephony devices, which is must to show a professional image. No startup wants to kill their prospective business by showing a bad image of “working from home, running by students” through giving a mobile number on “Contact Us” page, which half of the time is unreachable.

Instead of ruining their business with bad telecom infrastructure they could choose cloud telephony by opting a virtual toll-free number say 1800-200-5777.

So, whenever somebody calls on their toll-free number or VMN, an auto attendant picks the call, greets them and gives them more options like 1 for Sales, 2 for Support. That way from a single number startup XYZ can segregate calls depending upon customer query and it can be routed to different personals on their mobile number.

They can define their preferences like working hours so that after working hours all calls are get logged in a CRM panel instead of forwarding on some number however the company will get a SMS alert for every such missed call so that they can give a call back to the caller.

This wasn’t possible with a normal mobile or landline number but with a digital cloud telephony system opportunities are limit less.

We are hiring at Lucknow, Job Vacancy in a Telecom Startup

As we are growing “thanks to our esteemed customers”, we need better and bigger team to provide world class services to our users.

We are looking for young, talented, hard working (who can give his 90% at work), self-motivated team members in Lucknow, Uttar Pradesh, India.

Call 0522-3049942
or mail your C.V. to chandni@zni.co.in 

Following posts are available:

Online Business Development Executive (10)

Work Profile: Generating leads and handling customer queries received online.
Location: Lucknow
Skills Required:  Excellent written and communication skills (English and Hindi)
Qualification*: Self-confidence
Experience Required: 0.6 year+

Call 0522-3049942
 or mail your C.V. to chandni@zni.co.in

Asst Manager, Sales (2)

Work Profile: Handling customer queries received online, managing team of 5 executives, dealing with corporate clients i.e. understanding their requirements and building a solution around it.
Location: Lucknow
Skills Required:  Excellent written and communication skills (English and Hindi)
Qualification*: Self-confidence
Experience Required: 1 year+

Call 0522-3049942
or mail your C.V. to chandni@zni.co.in

Asst Manager, Customer Experience  (1)

Work Profile: Collecting feedbacks from customers, their pain-points with our services and developing a solution for that.
Location: Lucknow
Skills Required:  Excellent written and communication skills (English and Hindi)
Qualification*: Self-confidence
Experience Required: 1 year+ in customer support

* education only matters when you have confidence

Obvious skills required: Computer knowledge, Team Spirit, Phone etiquettes

Candidate must be living in Lucknow, have at least 6 months of experience in any job, currently working (we do not consider applications where candidate has left his because of working conditions, family problems, medical grounds, employer didn’t paid or gave increment, work pressure, office timings etc.).

Salary and Remuneration 

It will be as per industry standards and depends upon the individual’s performance. We have lot of incentives for every team member.

If, you are willing to work with us please send your C.V/Resume to tushar@zni.co.in and mention the post you are applying for.

A mobile number which handle your calls automatically

Loosing customers due to missed calls when you were busy? If your answer is yes, than we have a solution for you.

Introducing Universal Mobile Number (UMN), which:

  1. Automatically handles your incoming call.
  2. Greet your callers and guide them to correct product offering (IVR).
  3. Keeps complete logs of your calls like, date and time, caller’s number, forwarding number etc.
  4. Allows your customers to request a call back, leave voice mail and register a complaint on an automated system.
  5. Available 24×7
  6. Build on our cloud telephony platform and can handle 6000+ simultaneous calls.
  7. Normal 10-digit mobile number, which is easy to remember.

Want to try a demo? Call on 07499490999

How to get a toll free number in India

Ziffy simplified the process of procuring a toll-free number in India. Whether you need an Indian toll free or an international toll-free number (US, Canada or European countries).

Unlike other service providers like Reliance, Airtel or BSNL, Ziffy offers a self service portal for your toll free along with tons of exceptional features, which none of the other service provider offers.

To get started you need to follow only 8 steps i.e.

  1. Register from http://ziffy.in/register.asp
  2. Verify your account.
  3. Submit your ID & address proof along with the acceptance letter of our ToS.
  4. Make the payment
  5. Select your Toll-Free number.
  6. Add an IVR (Interactive Voice Response) – hosted completely free of cost at our end.
  7. Select your call-forwarding numbers i.e. the number on which you want all your incoming calls to land.
  8. Enjoy the service.

Yes, with Ziffy you don’t have to worry about infrastructure or any thing else. We handle everything on our cloud infrastructure 24×7.

So, don’t wait and get started. Dial 1800-200-5777 to get a call back from our side.

Toll Free Number for E-commerce sites

What is e commerce?

E-commerce is business in the online environment. Here all transactions, deals take place over the internet.
Buying and selling goods on the Internet is one of the most popular examples of ecommerce. Sellers create storefronts that are the online equivalents of retail outlets. Buyers browse and purchase products with mouse clicks.
Most small business startup books recommend that you obtain a 1800 number for your business, especially if you are running an eCommerce store.
But these days, long distance calling is mostly free or extremely cheap. In today’s age of 1800 number really a needful.Should encouraging more customers to contact your business via phone rather than going online to make a purchase be one of your goals

Why e commerce companies use toll free number?

  1. Announce a new product
  2. Showcase your Website
  3. Promote a sale
  4. Announce new online payment options
  5. Spotlight new product lines or distributors

Why customers calls on toll free number?

Customers wants to know more about online products.
Customer call on toll free number because he wants help for payment option
Customer save their time to purchase online product .
Customer call on toll free number because he wants to know about new offers and sale.

Example:
Fetise.com
zovi.com etc


Toll Free 1800 number for FMCG companies

In today’s world reaping the maximum benefits from the latest technology developments is imperative that businesses orient the applications towards the creation of a knowledge base and its dissemination. Corporate exposure with Toll Free 1800 no of FMCG company’s on the service platform supports customer relationship for the accessing knowledge and awareness of respective product in very convenient way. Corporate’s customer friendly strategies are particularly useful in the FMCG sector for information on brands across the target market. It is useful for brand managers in FMCG sector to learn how their counterparts deal with competition. Learnings from their experience would be invaluable. Toll Free no are also useful for the sales-force to take the experience across territories.

Corporate learning systems have also undergone a tremendous change, with organizations recognizing the power of the Toll Free 1-800 no for creating learning systems as a cheaper and more flexible online as well offline alternative. Thus, Toll Free 1-800 number solution reinforces precious customer relationship by giving every outward-facing complete and unhindered view of every customer along with a detailed history of his every transaction.
This can be further integrated into a Web-based service application in the form of help desks and call centers. This puts customer care agents in control of every stage of customer management from sales opportunities, quotes, billing repairs and returns. Besides, they can also address inquiries and problems knowledgeably and authoritatively.

Usage of 1800 Toll Free In FMCG Sector:

Toll Free Number gives a flavor of the things to come in terms of the help line no that is very potential to enable direct sales, its absolute potential can be reached only when the Toll Free is used as a differentiated medium by FMCG companies. Packaging of products mentioning toll free 1800 no presents several value propositions to the FMCG company.
It allows for customization of advertising content based on product profile.
There is tremendous scope for enhancing product promotion and branding impact with 1-800 Toll Free No.
Toll Free 1-800 lowers the cost of delivering information to the customers at the time of sales promotion campaign. It can be used for handling queries, checking order status, usage statements and a host of other product-related information.
The message built into IVR can be used to enhance customer value. This would include archives of problems, support 24 hours a day, 365 days a year.
Toll free1-800 can be used to promote both the brand and corporate image in a unique way, which could involve in accessing company’s information on products behalf.
Toll free 1-800 enables a personalized relationship between the buyer and the customer.
Toll free 1-800 may undeniably involve a paradigm shift in favor of service customization, a shift that calls for changes in internal operations, design, promotion, manufacture and delivery systems.

Example:
ITC Toll Free No : 1800-425-3242
HUL Toll free number: 1800228080, 18001022221
Pepsico Toll Free No : 1-800-433-2652

Toll Free Number for E-commerce Sites

Group buying sites, discounted fashion brand retailers and specialised online stores have started to dominate the brick and mort stores in India. Online retail is picking up in India, effects can be shown on FDI in retail. Throwing light on 100 % FDI in single brand retailing, 100% FDI in Single brand retailing can contribute half a percent of total FDI in next 5 years and, if even 10% of this investment can be planned for Online retail, a new online opportunity market of about USD 400 mn or INR 2000 crore in next 5 years will be up for grab only through single brand retail on internet.The business model of online retail companies is far more robust than the companies set up in the first phase ten years ago.

Many of e-commerce sites have adapted models better suited to Indian needs eg: a combination of factors like cash on delivery, buy two and return one, attractive discounts on every purchase, to create own designs for t-shirts, jewellary etc, imported labels in garments, perfumes and gizmos. Even some sites are specific segment based like fisher prise, babyoye, mybabycart etc have targeted to the children with the complete age group and some sites have targeted to students for the online books and accessories purchase as flipcart, infibeam, gadgetsguru etc. E-commerce online gaming sites are becoming more entertainer by providing platform to online gamers with the attractive online games.
Basically sites set up by media houses like Sify, Rediff, Indiatimes, Homeshop18 and travel, insurance, movies show booking, online recharge sites, Flipcart, Yellow pages etc have the wonderful positioning in the mind of online customers with the outstanding 24X7 customer support making them delight and attracting for another online purchase to save the time and other hassles.

How toll free 1-800 is useful in E-commerce

1. In e- commerce 1-800 Toll free no service can be used as single Help line no for various order placing.
2. Through the 1-800 toll free no customers can get the proper information of the selected product on the respective site.
3. Companies can get the confirmation also regarding customer’s placed order via toll free out bound calls.
4. Customer may register their complaints and even give their feedback via Toll Free no by selecting the respective option in IVR.
5. Toll free CRM (Customer Relationship Management) panel will update the record of customers’ calls for long time by providing avenue to e-commerce sites to enhance the publicity by helping and delighting their online customers.

 

Benefit of availing 1-800 Toll Free no service in E-Commerce sites

1. Customer help line Toll free 1-800 no works as the convenience and assistance tool for potential online customers.
2. Toll free 1-800 no stands as 24X7 availability tool in front of the customers.
3. Enhance availability of instant services to needy customer.
4. Toll Free 1-800 no also works as tool for awareness of various products mentioned in the e- commerce site.
5. Hassle free approach to the required & selected products via toll free 1-800 no create value positioning in the mind of website visitors.
6. Via Click to call e-commerce sites can provide free web calling feature to their website visitors by just a click on call option.
7. Call Back Service in e-commerce site increases the potential data base of the customers by just a miss call on 1-800 toll free no.
Examples:
http://www.shoppersstop.com
http://www.gadgetsguru.com/
http://www.thegamebox.com/-
http://www.hushbabies.com/
http://www.cromaretail.com/
http://www.infibeam.com
http://www.pepperfry.com
http://99labels.com

International Toll Free (US/Canada & European Countries) for Indian Users

ZNI has introduced toll free incoming number service for USA, Canada and European Countries, details are as follows.

Plan Name: ZIFFYDOLLAR (USA/CANADA)

Monthly rental: Rs 3000/-
Security deposit: Rs 10000/-
Setup fee: Rs 5000/-
Call tariff: Rs 8 per min

Plan Name: ZIFFYEURO (European countries)

Monthly rental: Rs 3000/-
Security deposit: Rs 15000/-
Setup fee: Rs 5000/-
Call tariff: Rs10 per min

  1. Monthly rental has to be paid in advance for 3 months.
  2. Activation time will be max of 7 working days.
  3. Service tax 12.36% and bank charge Rs120 are applicable.