5 Reasons Your Business Is Enjoying IVR Number Advantage

The current standards show that technology is the main source of leading any business to heights. A business that is not following any trend and technology, might at some time feel behind everyone in the race. With the growing trend and advancements in business, an IVR number has become an important source of customer satisfaction.

Nowadays, many businesses use a professional IVR voice to connect with their customer. This IVR lets customer easily contact your company and listen to the IVR message that will lead him to you. It is commonly associated with technical support that helps in recording fancy voice to your toll-free number.

The global market for Interactive voice response (IVR) system forecasted to reach US$3.9 billion by 2024. This is driven by focusing on customer service with a view to leveraging benefits and improvement in overall customer care services. The following graph shows annual savings has increased after enabling IVR speech on their toll-free number.

There is no doubt now, that an IVR helps a business in growing to a great extent. If you wish to know the reasons and why your business is enjoying an IVR read them below:

For customized conversation

When a caller calls from different regions and speaks his own regional language which only specific people understand, there will be two situations. One, the conversation might end up very soon as both don’t understand each other language. Second, they might share only limited understanding by converting each other. In either case, language problem can lead to a loss in perspective leads due to poor customer service.

In these type of situation, an IVR can help in selecting the language of the callers choice and can easily interact in that language.

To let company look big and professional

A company which is newly formed needs to present its callers so that they like it and their calls are easily redirected to the department they want to talk to. An IVR helps and eases everyone’s work by letting callers connect to that department where they wish to have a conversation.

For example, if your company doesn’t have a huge staff, but you can still make callers feel like you have various departments such as Accounts, Sales, Operations, Support and more according to your preferences.

Time-based routing is done easily

A business face difficulty in managing their calls especially if they come various regions. But, an IVR makes all the work stress simpler by transferring the calls based on location. For example, a caller calls a company from Chennai, then his call will be routed to an agent who is a resident of Chennai only.

This helps in increasing efficiency as the desired call will be received by the right agent leaving no communication gap. This will also save a lot of time of both caller and agent.

For marketing

Marketing your business is as important as establishing it because if you will not do marketing, people will not be able to get aware of your business. So, if you want to increase sales and want to tell as many people as you can then, marketing your business is very important.

To give your mind at rest, an IVR makes your work way simpler by being available to your business that helps in branding your product. A company uses an IVR voice recording on their toll-free number, so when a caller calls them he was greeted by a fancy voice. This helps the company in establishing their identity as similar to the voice and enhances brand promotion.

As a virtual phone receptionist

An IVR can function in a way that your business doesn’t require a virtual phone receptionist. If you recall the responsibilities and role played by the virtual receptionist, you will know that all those workers can be easily performed by an IVR.

An IVR, like your receptionist, greets the caller with a fancy voice and routes all the calls to the right department. It also provides in letting callers easily connect with the right department without hanging up on the call or waiting for the receptionist to transfer the desired department.

An IVR number is very user-friendly and customers find it very convenient to use without wasting the time.

‘Make Communication Intelligent’ to Carve Your Own “Brand”?

The rhetorics are frivolous, specially when they are about business weighing itself in gold and making exasperated and exaggerated ‘claims’ that don’t actually sync into the customer’s mind. And the result, as obvious as it is, the retribution of business growth due to failure of going over the top for the sake of branding. It is as much uncertain as an atmosphere, you may sense it, but can not move it to your wish.

Branding is Natural and NOT ‘Imposed’

If you want to see your business as a brand, then don’t make a fool of yourself by going nuts from the beginning. I still remember my 4th academic class when I along with my two besties went to fight with a gang of crazy maniac two classes senior to us. They were bullies and feared none. The third friend who was new joinee this year was too much pumped up about fighting. He used to provoke us to fight and never left an opportunity to express aggression himself too. His tales of bravery and valor from his previous class were rather narrated by himself to exemplary levels. So, we were trustful of him.  

Therefore never use really cheesy advertizing from the word “Go”. It never works for a business unless you have already earned a reputed and well established tag to your business name. When a minion starts of with such outrageously claims, it may get an initial flow to begin with, but once few people engage in using its services and products to a level of dissatisfaction, the name of business is dragged down to worst.

Why this is ought to happen only with a minion? Now that’s a really clever query to answer to and I will try to address it more convincingly for an easier understanding. When we generally talk about a minion new in the market, it is not the size but it’s inexperience which makes it ‘minion’ for once when it just starts the journey amidst market competition.

The beginning is never the zephyr of a good  branding because if it was so , the concept of business growth would have had no relevance in branding. It is not that a new business with a  massive investment is destined to fail, but it does add more probable reasons of a failure.

The more you invest on a new business, the lesser you get to think about growth. Why? It is simply due to the added stress of recovery of the investments made on it.

Always Remember Being Intelligent Communicator doesn’t Cost You a Penny! Try it now…

I have seen many people who don’t see any hope in the market for newbie. But i may not agree with this notion for a number of reasons.

While there are some restraint factors that obviously drags an issue initially, the way i see, it is just a blessing in disguise. While there are budget limitations, why do you even want to risk an investment on your branding without not even known.

A good communication is not chargeable, and just needs some presence of mind, that’s it. If you are unknown, what is the point spending on an ever going marketing campaign when people don’t even know your name.

Try to reach people with genuine intent to help and treat him as good as you can, trust me, he will want to return to you. And one more person will help you shout ing your name to masses and being reknowned and respected for the decency.

Want to Buy a Cheap Toll Free Number?

Using toll free numbers is a special service which squarely aims to give the customers accessibility for communicating whenever he needs help for service provider. But many business often want to buy a cheap toll free number? And I for one don’t find it logical for many serious reasons that I am about to share.

A business is not limited to sales, it also needs to serve its customers to their satisfaction if a business wants to build a trustworthy name for itself in the market. For keeping the user satisfied, the business needs to set up a dependable channel open for the customers to reach out to them in case when they need assistance. But then, they end up getting the cheapest possible way to get a toll free number service and it is really a vulnerable issue with many businesses nowadays.

How Cheap Toll-Free Service Works for Your Failure?

It may sound vague to you but I can assure you that you will not find it vague after reading this. The way a business performs is not about sales alone, a major credit goes to the credibility of its services. This beyond any doubt whatsoever as you can never find one such renowned brand that is careless to its customers. If you don’t entertain a customer in need, your customers will make sure that they can propagate your bluff in the market, whether it is angst or revenge doesn’t make it any different.

There are plenty of factors that work against you when you adopt a cheap toll free number for your business.

  • Incompetent Interaction – Spoils Customers

If you think an issue with your product or service will upset a customer, yes it does. But when you think this can alone tarnish and spoil your image radically, then you are being exaggerated and unrealistic in your approach. Problems do occur, even with the best ones too. Nobody is ever perfect and thereby nobody can ever make perfect. So, dump the thought straight away as it is nothing more than a crap.

What does hamper your image is your ignorance to resolve such issues. Customer Loyalty is an unparalleled asset when it comes to brand building. When those customers who face issues and need assistance but you are careless enough to mistreat them instead of support which is ideally expected by the customer, I am afraid but you might just be digging a grave for own business.

But alas, you got that cheap toll free number, which is down at most of the times he tried to connect with you. Even when they connect, the call is never enough audible or well connected to provide enough clarity that could make the conversation any productive.

If you think such a customer will be banging his head on your doors for too long, you are being mistaken. To give you a perspective, it is just like cutting the tree which you yourself are seated upon. And when tree falls down, it can hurt. In this case, the customer feels betrayed and furiously tries to malign your business name in the market to a maximum extent where he could go. This leads to a bad word of mouth publicity that kick a business on the groin.

What such customers do is worst for the business interest. I remember once when I asked my friend about a certain product along with the available options to get an advice for better choice. Though he didn’t tell me which one to take, but he ensured that I shouldn’t take one of them for he had terrible experience being their customer. I am sorry but I couldn’t trust that company for any of its product thereafter. So, it not only spoiled a probable sale of theirs but also left a negative image on my friend. So much so, that he wouldn’t forget to insist not buying from that company and cutting down many of the probable customers that the business would have had if for my friend  didn’t share a negative opinion.

  • Frequent Downtimes – Tempers Reliability & Credibility

When you take a cheap toll free number, it ought to have loopholes. Ever wondered, why it is sold cheap? Didn’t you thought why other companies are not bringing their prices down to compete with them? It is so because good service providers know that there is much of a difference between the two services. The cheaper ones develop a compromised infrastructure to provide those services which is no match for cloud based telephony systems. Such numbers are often hit by downtime and frustrate the customers provoking them to become negative about your business.

Now this means that there will be certain issues which will recur over time and again. The service will be down for too longer durations and it doesn’t help you by any mean. There is a clearly negative intent which a customer usually presumes by himself for such businesses.

The basic impression which goes into the mind of customers is that the company just gives toll free number for mere formality to appear genuine to a customer. Although they never intend to provide support services. Instead it is just to make it count during the sales to take a customer into confidence and convinced easily. But once they sell, they are not concerned to support their customers when there are issues with the product or service.

A cheap toll free number might look good for a start, but once you develop decent customers, and even 10% of them not being able to connect to your toll free numbers due to a service downtime, it will just be enough to call you a bluff leaving exposed for being a dishonest and non credible business organization. Soon this tag attached with your name as a non reliable business in the market will leave your business bleeding.

  • No Integrated IVR – Poor Call Management

The response of a toll free numbers is an important factor in making sure that the calls of your customers are duly entertained. The cheap toll free numbers don’t provide IVR for conveniently keeping the prices to the lowest. This makes it really problematic for a business to attend many calls at a time for there is no call management as such.

Whenever a customer calls, the least he can expect is to hear a busy tone in response. The cheap toll free numbers avoid IVR integration and therefore, it is impossible for them to manage many customers at a time. The number would just end up busy in case any customer calls because there is no way to manage those calls.

Now, there is no point of using toll free numbers if you use many toll free numbers for obvious reasons. Don’t even expect that a customer would remember all those numbers for your sake. What IVR can do is receive the calls landing on those numbers and redirects them to specifically assigned support executives. So you can manage the calls pertaining to different departments to the concerned department and make sure a fluent and uncompromised communications for the ease of customers.

Moreover, IVR lets you manage many calls at a time and keeps them held even if you have 5 executive channels all being busy with the calls and a 6th call arrives simultaneously. The IVR gives the automated recording along with concerned options,  and then hold the call while transferring it to an executive until he gets free from the prior call. So every call will not just be attended but also managed in a well organized and uninterrupted manner.

Therefore, the choice is your’s to make. Whether you want a good name or a cheap toll free number because both of them can never ever co-exist at all.

There’s More to Business Communication Than We See!

I was pretty much in despair due to inadvertent circumstances that the life has been throwing at me. Trust me, Annealed Business is as hard a condition as you would ever see in life as a business caretaker. The worst part about the worst phases of life is the hopelessness that it tweaks in your mind about everything.

It is a phase which is horrible to say the least. You would find it hard to fetch water when thirsty, though your fridge will have enough water stored. After unusual hurdles, even when you find the water and before you start to drink it, you will be unable to believe if it’s actually water. Even when you will somehow convince that it’s actually water, you will be get confused if you should actually drink water, or something that could help you rehydrate much faster. Upon time, when thirst begins to harm you physically, and the pain kicks in, you realize that you should leave everything else for later and first drink the water if to live.

Yes, this is what a problem could do to you. It keeps your mind ignorant about the solution even if it is in front of your eyes. In such dilemma, I was driving through a sparse desert landscape in an isolated place of the western region of the country. When, the time is willing to you burn you to ashes, you need not get to problems, instead it is always by your side waiting to irritate you anyhow unreasonably. My vehicle suddenly felt a blast and I immediately pulled it down in an instant reflex in it’s response. I just saw the side view mirror to find my heart along with the right wheel deflated.

During your bad days, you don’t have the enthusiasm to break. In fact, a ray of hope turns into a ray of hopelessness. I guess it is rare that you could find a vehicle issue without even keeping your legs out of the seat, just a little movement of eyeballs and it’s there, the flat airless wheel which by the way was not the way your side mirrors ideally showed. As clear as it could have been, I didn’t got out in heat and unlocked my mobile to call for roadside assistance which my vehicle brand offers to customer’s convenience.

The call was picked up before I could place the phone to hear a very enthusiastic voice chirp, “Good afternoon sir, I am Prakash. How can I assist you?” Many people may find such Joyous Baritone comfortable, but as far as my bad days could allow, I could only attribute ‘fakeness’ to it. So, to me, he was acting to help but actually wouldn’t but for his monthly paychecks.

“Yes, a damn tyre of my vehicle wheels are burst. Want to check the spine your company has? That it could actually standby the tall claims it makes during the purchase!” I was rather absurd and non empathetic to say.

“Yes sir, can you please tell the location of the vehicle?”

“It is somewhere around 30 kilometers on the national highway 14 Jaisalmer. Have the spine to help yet?” I uttered in rude wry sarcasm almost certain what the answer they would give for such remote locations.

“Yes sir, I have booked your complaint. Please share some quick details for us to reach you.” He pleaded. Thereby asking few quintessential personal details along with the contact number and the issue with the vehicle.

I believe it wouldn’t have been more than half an hour by which a man reached and within 20 minutes, I was ready to move. This made me realize one serious problem that I had in me.

The absence of a ‘Wish’ that one needs. A attitude to take stride even when in problem. It was just a customer satisfaction service that many business try their hands at. But not have the ability

to see the problem but it’s negative side. I was at a place too remote and all i could see was this fact when in problem. That god, I called for that customer assistance that day which I usually saw as ‘fakeness’. In fact, it was the reality that leads to success.

A Sales Guy’s Dream to ‘Master’ the Pitch Perfect Cold Call!

There are certain things that I confidently considered to be a cakewalk for a person of my talent and smartness. But it turns out unbelievably impossible when I try my hands at it. And from thereon, I never even think about a possibility of me doing it with perfection. Same is the case with most sales professionals who pretentiously claim to be a legend at handling lousy customers with their inspiring communication skills.

But when you notice them actually during a call, the self-adjudged Tigers of sales appear to have   transformed into a clueless mice, running for their life just to survive anyhow from those dreadful claws of the Customer unless the call is put down by him. As soon as the call disconnects, they will stare blankly at nothing in particular, hold their breath and turn back towards a colleague sitting beside them to share the legend of their unworldly communicative skills. Just about time their tale is nearing a finish, the next call would arrive(and so do the stammering).

This is the average behavior pattern of a majority of sales representatives which you would find on an average. It’s too much average to impress anyone. Not to say they are bad but rather i want to point out their inability to even try. They would devise many different answers for those clueless moments that they wished they could have changed for ‘better’ impression. But in reality, they don’t and it is what actually matters at the end.

During the heat of a conversation, these skills go in hiding and all they could manage is numb recital of customary call scripts in broken incomplete phrases and with a minute the Tiger ends up pleading before the cussed customer. No objective or intent in particular, not even a weak attempt to retain their ground.

It is like going for war and give up by hoisting a white flag as soon as the enemy gets visible at the farthest distance from the other end of the horizon. Is that a pitch perfect cold call? If not, why not learn the conceptual approach to sales which might help the cause, even if just a bit.

No human is perfect and neither one would ever become. But your communication doesn’t demand perfection. So a pitch perfect cold call is just a myth. But when you give up right before time to take ‘action’. You do not just quit but you give up any hope to at least try resisting.

Make a Determination of steel and follow these conceptual steps for approaching a potential customer. It will definitely make difference and that for better.

First – Reach Out to the Decision Maker

A cold call must be polite, no matter what the condition may be, but politeness has to be an unarguable compulsion for you. When you start politely and make your queries with humble requesting overtone, you will hardly get a harsh reply and this helps to start a healthy conversation. After getting nominal queries, your aim should be to ask an access to the potential decision maker.

What’s the intent?

Always remember to make sure that you pitch for sale to the person who is responsible to make decision of whether or not to purchase. If you pitch for sales to everyone as soon as the call is picked, you are being foolish enough to waste your time by pitching for sale to a someone who isn’t your target to be honest.

Second – Time the Call Aesthetically

Reaction that you get from a customer should be kept in my mind. The idea should be to call at a time when the probability of customer having a relaxed conversation is better and he is not in hurry to resume to work. Therefore, morning or evening (depending upon the type of product/service to be pitched) is always have a better chance of having a relaxed conversation.

A healthy start first up is always a positive factor in a sale. As most sales people would know if even a bit experienced, a bad first impression may turn out to be the last impression. Don’t mess it up by calling on odd/busy hours of the day. You would never want to get into your customers blacklisted numbers, will you?

What’s the intent?

A fresh start always leads you to explore the opportunities and present a better conversation for an impactful sales pitch. The impact of a pitch will never come at a time when a person is frustrated from the mess of files over his head. A cool, calculated and composed posture always helps you take a more precise aim on the target. Never get unnerved and start slowest to begin with.

Third – Know Your Target

When you talk with someone and you show some genuinely positive information about him, it sets up an instant connection with the probable customer. Appreciating his work, and other attributes make him listen with much more interest than he would else be taking.

Whats the intent?

Search details about your target and collect as much as you can about him from various online sources. These days, a sales guy has this really positive point. Try to throw in random compliments which makes him feel good about himself. But please don’t overact or overdo anything or else, trust is the last thing he would do on you as a person.

Fourth – Prepare a Planned Approach to Pitch

When you have information about your target, the best thing is assess the compatibility that eases you to introduce your product. Therefore plan set up a stage and present your product by focus entirely being on the product. Have a script but don’t sound scripted. Preparation would make for a very flexible and adaptive pitch which guides you back to the right path as you turn away from it.

What’s the Intent?

A Perfect Pitch…

Why You Need A Multi-User CRM Designed For Your Business

Are you searching for different ways and methods to manage and grow your business? When working hard, making developments and changes you are still not able to make the business manage easily? Do you get a lot of calls and have multiple agents picking up? All this has one solution and that is a Multi-User CRM. Yes, you need it for your business.

What is CRM?

Customer relationship management is a technology that is helpful for both large and small business which help to organize, automate, and synchronize every facet of customer interaction including support, customer service, sales, marketing and digital commerce. Many companies are using CRM so that ROI improvement can occur and helps in improving customer relationship.

What is Multi-User CRM?

Multi-User CRM is a panel where you can check call logs, manage the leads, put meeting reminders and even check past conversation history. The panel is designed so it can be used by multiple users on a network. It creates customer records or documents and can be updated by one user which are visible to all the users.

The panel is surely a helpful and easy way to manage your leads and makes your business move to heights.

This can be understood easily by an example on Tandem Bicycle which is designed to be ridden by more than one person. The same way in Multi-User CRM the sales executives who receive the call from the caller, the information is easily visible to all the users associated with it as multiple users are on one network.

Some Statistics Data Of CRM

  • Gartner predicted that CRM (Customer Relationship Management) will show an increasing price to a $36.5 billion worldwide by 2017 and his anticipation got right.
  • According to a study conducted over the past decade, on between 25% and 60% of CRM projects have failed to meet the expectations.
  • 91% of companies with more than 11 employees use a CRM system, compared with 50% of companies employing fewer than 10 people.
  • In a survey conducted by DiscoverOrg up to 23.8% of respondents are not using any CRM system
  • Overall CRM usage increased in recent years, from 56% in 2012 to 74% in 2013 and the chain continues to increase year by year.

The above graph shows the revenue increased year by year from 13,930 dollars in 2010 to 36,509 dollars in 2017. This clearly shows that CRM revenue has increased year by year.

Need Of CRM For Your Business

By far, you would have known easily that the multi-user CRM definitely gives your business a kick start which ultimately makes your call logs easy to manage. Best of all it can be updated on the go through SMS. No net connectivity required.

Check out the benefits Multi-user CRM provides to your business:

  • Manage Inbound Calls And Lost Leads

A CRM panel makes your business work easy by managing the inbound calls and lose leads. When a customer calls you, it is not necessary that you are able to pick up all the calls and know their queries, thus this CRM panel helps easily in managing inbound calls and the leads which are lost.

You can visualize and manage leads easily with the help of multi-user CRM and can focus on the other important things rather than just picking up the calls. This also ensures that none of your customers are unattended.

  • Automatically See All The Calls

Any caller who calls you gets automatically seen by the CRM panel including answered, unanswered and missed calls. This makes your work easy and a list is prepared by the panel which gives you all the record of calls came, answered and missed.

If your business needs such panel to ease your work. Tracks call and SMS easily in the history panel of a contact or lead. People usually prefer CRM panel for their business so that call records can be made easily.

  • Saves Tons Of Paperwork

To maintain reporting system in an office and handing vital data, analytics and statistics are hectic as some or the other information may fall short or may get lost and also consume most of the time in writing and assembling them.

A CRM panel helps you to keep records of leads and all the calls which reduces paperwork and also provide you accurate data.

  • Keeps Your Team On The Same Page

When using CRM you can easily connect with your team and can easily communicate. Suppose, if one person communicates with customer or lead, they can give their input to other team members so that the information can be known to others and your team can access it next time when they communicate with that customer and leads.

CRM helps you in collaborating with your team members easily and help you keep a note on important points and organizes data easily.

A Multi-User CRM is Just for you!!

You need a CRM to make your business more efficient and increase your business’s revenue. It helps your business to look into the future and be predictive about your revenue. Thus, you need it to make your business survive.

6 Reasons Why IVR Phone System Lead To Growth In Business?

Many businesses don’t have enough resources to hire employees who can interact with the customer on phone 24/7 and serving customer satisfactorily pre and after sales is an important business decision. And if suppose you plan to answer the call on your own, it becomes difficult for you to answer every call and solve their query.

Now, this problem is not huge which cannot be solved. With an IVR phone system you can attend your customers call in no time and provide every assistance they need.

What is an IVR Phone System?

Interactive Voice Response is an automated telephony system that connects with the callers, collect the required information and routes the call to the appropriate recipient.

This is a great way through which you can connect to a number of customers in no time and make them feel great. With this system, you can reply your customer through recorded spoken words or generated audio which plays automatically when a caller calls you.

How does an IVR Phone System Works?

Your IVR system is like the front door of your business. It is the first thing people see about your company and know you through this system. Your IVR should be well scripted and well-versed so that caller doesn’t indulge with problem while interacting.

An IVR phone system works by connecting a computer through company’s telephone line. Customer calls you, the call is answered not by a receptionist but by an electronic receptionist. For which, it require a voice behind the phone which is recorded and played when a caller calls the number.

Let’s see what an IVR says when a caller calls a company:How An IVR Works

IVR : Welcome to ________ Company. Press ‘1’ for English, Press ’2’ for Hindi, Press ‘3’ for Tamil and so on.

Caller : Presses ‘1’

Then,

IVR : Press ‘1’ for Sales, Press ‘2’ for Technical Support, Press ‘3’ for Billing, For more information about our company Press ‘4’.

Caller : Presses a number what he is looking for.

.

.

IVR : Thank you for calling in _______ company. Your call is very important to us.

And this ends a call, providing your caller all the relevant information he needed.

With a great IVR Phone System, you can able to generate more Leads.

Lead generation is demanded by most of the companies and an IVR system helps your business to grow by providing a unique fancy voice which your caller listens when they call you. A good IVR phone system can definitely bring you more business and increases your goodwill.

Check out the top 6 reasons that why an IVR phone system leads to growth in business.

  1. Never Misses a Call – Business is on the Go

The business is becoming competitive day by day. The day you start to plan a business, you will see thousands of same companies are already established with the same business. Then, how to survive in the competition? What new things to try to face it? What happens if your phone is switched off and an important phone call arrives? Well, all this can be solved if you have a great interaction towards your audience you can survive even the toughest competition.

An IVR phone system helps you in interacting with your customer through a recorded telephone system. And which helps in communicating with the audience even if you are unavailable at the office, or in evening time when the office gets closed.

  1. Provide Better Customer Service

An IVR phone system helps in providing you better customer service. How?? Well, if a fancy recorded voice welcomes your client from the other end of the phone, he will feel that he is being better attended to. In no time the recorded voice gives the reply of the question the customer asks for and making him to build the trust.

The reply from the recorded voice is clear and concise which help caller to just follow the instruction and making it easy for both you and your client.

  1. Enhances Your Company’s Image

Your company’s image needs an upliftment especially if you are a smaller company. An IVR phone system allows your company’s clients listen to a fancy recorded voice which creates a brand image of your company. And also it is not possible for a receptionist to attend all the calls of the caller and making it simpler to attend all the calls.

For bigger companies, it fosters a professional image by maintaining the brand that the businessman has established on the long-run.

  1. Phone Numbers are For Life

The IVR phone number you are using now is your lifetime phone number. You can move your office to any other location but your phone number remains the same irrespective of where you are located. It is just a one-time investment on your number and there you go, all the year, all the life.

Your IVR number will move along your business, no hardware, no software, as easy as your email.

  1. No Error in the Call

A recorded voice does not allow any type of error when your client calls you and makes your client’s call go smooth. Using an IVR makes your call error free when compared to a receptionist.

When a number of calls come and your receptionist picks the call, it is natural that your receptionist might forget some information to tell or may not pick all the calls and make callers wait on the phone line but with an IVR phone system, a virtual receptionist picks the call on which the IVR message is recorded and thus making the call error free and go smooth.

  1. Wider Reach Of Customers

An IVR phone system makes your customers call easy by making it available to a wider range of audience and reaching out to every single person. If you have your customer worldwide and you talk to them on a daily basis, then an IVR is a great option for you. Use of an IVR can enhance your customer experience by reaching to each one of them.

An IVR phone system is definitely a boon to your business leading to growth. It is helpful in enhancing your customer experience when they make a call and also build trust in your company.

Make the right move, when choosing IVR phone system !!

Also read : 6 Things you should keep in mind to reap the maximum benefit of IVR.

What Makes an IVR System Indispensable for Your Business?

So, yours is a small business unit and you have constrained resources? Do you run short of manpower and want to save money? If yes, then IVR is the right solution. Answering phone calls require a lot of time and not all calls deserve a trained worker. Then why should you invest in hiring manpower for the purpose? Smart companies are switching to IVR these days. Have you done the same?

WHAT IS AN IVR?

Also known as Interactive Voice Response, IVR is a technology which allows a computer to interact with humans. In this technology, pre-recorded voice present information before the callers. To put it in simpler terms, IVR is an automated telephony which interacts with the calling party, collects the information and also routes calls to the recipients.

Why IVR?

There are certain FAQs which customers normally ask like office hours, phone directory and tech support queries. These questions are answered by  IVR so that customer service reps, tech support and salesmen can focus on other productive work. By subscribing to IVR services, companies are able to save a good amount of money.

Available 24X7:

IVR is a machine and hence it does not sleep. So, your customers can reach you any time of the day. Besides round the clock availability to your customers, IVR service can make your company look big. It is like an aura even for a small scale business.

Can You Get Tricky With IVR:

Undoubtedly, IVR system establishes a positive image of small scale companies that cannot splurge infrastructure. If you want the optimum benefit of IVR then you can you add several menu options for the different departments, all leading to the separate voice mail boxes.

In long and short, IVR is need of the hour for every business unit these days. If you are a smart investor looking for a business set up, then go for an IVR system. Gone are the days when IVR was a privilege of large telecom companies that could afford the software, hardware and a large staff to run in house IVR systems. Seriously considering to enhance brand image of your business? Look no further and get a professional voice for your business. Get IVR!

Top 5 ways to manage Unprofitable Customers

What can we do to manage unprofitable customer?

Foundation of any successful business lies on satisfied customers, so managing them effectively is utterly important. There is no doubt that dealing with customers’ demands is difficult. But, there are few customers that are just ‘waste of time’ and referred as unprofitable customers since dealing with them costs companies more than the business they provide.

Could you answer immediately, how many unprofitable customers you have? Um..2, 3 – you probably don’t know. Your company is probably profitable and you are not distracted by an unprofitable customer. But, there are chances that you might have them and you should know how to manage them.

How to deal with such customers ?? Well, the right way to manage unprofitable customers are:

Try this:

1. Sort Your Customers by Revenue

There are some customers which provide you revenue and some don’t. You have to be very clear about this. Increasing the number of customers is a great way to increase your revenue. But, you have to be clear with who provide you more benefit and sort your customers accordingly. Then, look at the breakdown of the costs of serving each of them.

Many don’t even know which part of their company is more profitable, although it is very easy to find out.

2.Look out what brings in business and what keeps it away

Before you start any business, you notice other businesses strategy and their success rates. But instead, you should focus on the customer which will give you best chance to be successful. No matter which services you provide, you need to have a clear group of individuals who would see a value added from your product or service.

Your focus on which customers are bringing in the business and which keeping it away should be managed properly.

3.Make them pay for everything they get

Make your customer pay for whatever they purchase. Suppose, a customer buys a product online and wants special delivery options, packaging or features, all of this is fine as long as they pay for it.

Small businesses often are so focused on maintaining customer relationships that they ignore a basic principle: “Your price must cover the cost”.

Customers are very important for your growth and also necessary to make them pay whatever they purchase. Businesses have found that the customers will stay with them despite price increases from 50% to 70% if you know the technique of how to manage them.

For example, In a restaurant, customer order any food. You can say “We would be happy to serve you, but there’s an extra cost for providing that service”.

This will create an impact and your customer will remain.

4.Negotiate the contract

“I like your product, but the price of the product is way out of line. We’re used to paying half that much”.

Now, this wasn’t supposed to happen. Right?? You have invested a lot of time in making your product and if the customers say such things, it demotivates you and you don’t want to compromise with the cost. This kind of dilemma is not new. If you are doing a business it is necessary to work both the ways i.e. on customers side and on businessman side.

A competitor who finds a creative way to satisfy both the parties can steal the business.

If nothing of the above works, try this:

5.Try getting customers to fire themselves

As of now, you are clear that Customers are everything for a business to run. It is not easy to fire unprofitable customers themselves. One way to do this is to offer different levels of service and allot your unprofitable customers to the lowest level. Give them phone-based support but do not ignore them.

These things will let your customers fire themselves.

Now surely this is an inconvenient truth for many of those who would believe ‘the customer is always right’.

There are some ‘don’ts’ which should not come between you and your unprofitable customers.

  • Do not let your emotions drive you

The first important thing you have to take a note on that do not let your emotion drive you i.e. use data to understand your unprofitable customer. It is possible that a customer has been with you for long and so the idea of disinvestment seems a bit frightful.

Use data to understand that for how many times they were profitable and unprofitable.

  • Do not raise product Prices

Do not raise your product prices as a makeup for losses you incurred because of unprofitable customers. This might make your present customers unhappy. The hike in prices would be viewed as injustice to your profitable customer and this may lead them unsatisfied.

  • Do not doubt the Top-line earnings and Bottom-line Profits

Make a thorough analysis of top line earnings and bottom line profits. It is essential to understand whether the large investment is making profits and contributing to the bottom-line.

It is important to focus on customers profitable to your organization and the ones who give you a headache. Avoid these mistakes and manage your organization well.

After this analysis, your company can know unnecessary baggage and needless expenses.

How business grows with Testimonials?

Do you know what a Testimonial can do for your business? Well, being a businessman you should know the pros of testimonials. If you want to do Business through a website, testimonials can give a huge boost to your business. Testimonials can be used as text, audio, pictures or video formats on your site. You can introduce and promote your product in a more convincing manner.

A testimonial is one of the most effective ways to pitch your product or service to people who have never heard of your business and boost their interest. These are attractive, captivating and appeal visitors interests.

Customer testimonials are powerful motivators because it offers a third person review of your company, offering excitement and insurance to your prospects.

Yes, getting excited? These are very helpful as they help your business grow and highlight the important part which you decide to share with others and is a platform to show-off how others have benefited from your product or service, making it a powerful tool in establishing trust and encouraging potential buyers to take action.

If I tell you some key factors and advantages of testimonial, I will fall short of words as it has a lot of benefit for a business whose revenue and publicity comes from online trading.

Some important high points are:

It lets customers do your marketing

How? Well, Testimonials are the easiest way to enhance your business in a website, as it highlights some important and driving force factors of your website. These play a major role in the overall success of your business and let’s customer post their points of view and details what they think about the product, which you are advertising on the website.

Adds Credibility To Your Business

Business growth and success depends upon how good or bad publicity or advertisement were done in order to attract visitors. With the help of testimonials, it is far more easy to add credible  highlight and what let new customers know more about you by finding out the what other customers feel for you.

Video Testimonials or Picture Testimonials can grab attention of your prospects

A video testimonial is a very interesting and unique. Sales pitch will stand out and grab the attention of your prospects in a disguised manner. Video captivates the mind of user and also delivers a long lasting impact that can not only remain in the mind but also provoke him to go for it

Builds Trust And Enhance Your Goodwill

When customers review your product that what the product has done for them, it builds their trust and also enhances the goodwill of your product and your website. They tell and share their experience about what they have felt for the product and also help other users to know the qualities and give them a knowledge about it beforehand. And also lets visitors become your customers.

Testimonials overcome Dubiousness

A good testimonial has a power to convince even your ‘tough sell’ visitors. Testimonials help in overcoming any doubt or skepticism of your product as the previous customers share their practical knowledge of how the product has helped or changed their life.

These are some of the benefits of Testimonials that boost up your sales and if you are not using testimonials on your website, you’re missing out on one of the most powerful, easy to use and also an economical marketing tool which easily does your product publicity around the globe.

And always remember

“A satisfied customer is the biggest business strategy”.