Cloud Telephony Is The Present And Future Of Business

Today, where technology is moving at the fastest pace and everyone is running after it to have the best ways and solution to improve the business. Yes, an organization gets benefitted the most with technology and how a business communicates and collaborate. The usage of smartphone, tablets and even telephone have become so common to communicate via friends and family so why not use their preferences to communicate with your clients in your organization.

A Cloud telephony is an internet-based voice and data communication that helps telecommunications applications, switching data and storage hosted by the third party outside the organization. Those who are looking to interact with their clients and customers, cloud telephony is the best way to do it. A toll-free number hosted by a cloud telephony makes your communication smooth and tussle free. You can easily make your call anywhere around the world.

Let’s go back a few years ago, when there was a drive to become ‘social’ not to be confused with generosity but to share knowledge, communicate, fostering innovation, and engagement. The whole thing comes to end with one objection and that is communication.

Well, a cloud telephony is everything your business need. If your business works and runs only on the basis of customer service support or the way you communicate with your client then it is the time you should have a toll-free number for your business. Your business will get the benefit of a cloud telephony for an unlimited period of time.

Enabling a mobile workforce

When we work in an organization, we have the aim to bring out the best results with our effort. But, it is not possible that an employee who works in an organization is always productive. Sometimes, he may spend hours in checking emails or texting and checking various applications.

A cloud telephony has the option to bring employees, customers and partners into the conversation from wherever they are and on whatever device. The key to getting a better collaboration is through a phone and a cloud telephony helps you in connecting with mobile workforce all over the world.

A little statistical data on mobile workforce:

  • About 70% of employees use their personal device for email purposes.
  • Nearly 26% of employees are productive whilst they are outside the office.
  • 35% of employees have three mobile devices to do their work.

Supporting multiple locations

In order to support your mobile workers those who are spread in various regions, a cloud telephony system helps you in connecting with people from multiple locations. The system creates a virtual communication system that is spread across multiple locations. It reinforces the mobile workers and extends support to them in the form of:

  • Mobile phones
  • Desk phones
  • Landlines
  • Personal computer phone
  • Contact center agents.

Reducing Cost

When you have to buy a traditional old phone, it requires a lot of investment and these high investment comes with a risk. There arises a lot of bets an organization has to face:

  • Is this technology right for business?
  • How will the technology change over the next three, four or five years?
  • Is partnering with them will prove fruitful to them?
  • How will the business grow and how much time will it take?
  • Will this investment scale to support the growth?

If you can tackle all these questions smartly, you could lead in the market without any tussle.

Focus on business, not on infrastructure

Your business is something which needs to be taken care of efficiently. Technology is something that has moved on to another level, being cloud telephony part of it helps your business increase its brand. These cloud-based solutions have some problems like fixing bugs and repairing hardware make them sure that these problems never become a difficulty for their customers.

The IT department of your company will take care that you don’t lose a competitive edge in the market. If you will keep innovating things that will help increase brand image of your company rather than focusing on the building infrastructure.

Do You Know Cloud Telephony Helps Your Business In Disaster Recovery!

When you start any business, you may not know what repercussions you may face in future. For that, you make sure you are ready with all the mishaps and especially the natural disaster which comes without anyone’s knowledge. As a natural disaster might eat up your business in a very bad way. So, there is always a need to get exact data which might get lost in case of some disaster. A cloud telephony plays a major role in helping you to recover from any disaster by accumulating all the data with full accuracy without the network issue.

If you feel that you do not need cloud telephony then answer few questions below.

  • How long could you survive if your premises are unavailable and lost all clients data?
  • Do you have provisions to continue?
  • How will you manage the business, if you are unavailable?

Most of the above questions give you a chill to your bone and you do not have an idea how to survive in such situation, then a cloud telephony is a must for your business.

If you do not want to spend huge money on getting exact data in case of emergency then your investment in cloud telephony is the right decision. A cloud telephony has unlimited benefits, it just not give accurate data but also you can speak to your customers on your telephony system suffering from downtime. If you are looking for one thing in a toll-free number then for your surprise it has many benefits.

When there is an increase in data and limited space then the probability of data loss raises. This can all be controlled with a cloud telephony. Read on the points to understand why and how a cloud telephony provide safety and solutions in data recovery.

Overcome issues related to environment

In case of emergency, when fire, flood or any natural disaster takes place, a hosted solution helps a lot in overcoming these issues. If any critical situation occurs, a cloud telephony easily connects voice calls even in remote areas.

When a critical situation arises, all the critical elements can be located on service provider’s network on various multiple sites. Also, when need to access the user’s location, you can easily trace their IP networks and your business can be easily continued from anywhere.

Protect company reputation

When your business faces downtime, it is not necessarily because of financial reasons but can be any other too. There are chances that business partners and customers might lose trust in your organization because of the downtime. If a firm experience loss in the organization before 3 days to file tax there might be situation arises where the unhappy customers may file a lawsuit.

In such situation, a cloud telephony helps in keeping company’s image intact by the accurate data. It also eases in routing the call as it supports IP network of the user.

Safeguards network from fraud

A business runs when it functions properly, so if you protect and safeguard your business from fraud and other misfortune make sure you have a recovery plan. A hosted solution helps in diluting the risk attack of hackers. There is no more fraud and the telephony solution helps in protecting data with built in redundancy and high level of security.

A business whenever operates wishes to keep their data protected and a backup ready which a cloud telephony solution make it simpler.

Maintains business future to generate revenue

Cloud telephony is helpful and the best way where you can generate your revenue from in case of emergency crisis. Be it power shortage, server breakdown or in case of disaster; businesses cannot run easily as general. In downtime, a business can function easily and can also generate revenue with having accurate data information with a right telephony solution. With it, you can answer phone calls, emails and more which makes your business continue to run efficiently.

If you want a bright business future for your organization too, you have to generate revenue which is possible only if you have right data.

Powerful management of network

A powerful network is available even during disaster which lets client gets detailed information of documents. The issues are handled and solved quickly through a strong network in case of emergency. Your important documents are easily automated, so at any time of failure of network issue, the problem can be solved easily.

So, if you have a fear that disaster might strike and your business may suffer, then you just need to relax. The phone systems stay fully operational and failure in the network can be minimised up to a great extent.

How Cloud Telephony Can Revamp The Sales Growth

How can sales growth be taken to the next upper level? What according to you is more important in order to achieve this goal? Sound product knowledge? Amazing communication and fantastic pitching? Providing skilled training classes? Observe the business processes of leading organizations closely and understand how technical advancements have introduced a striking variation in their productivity stats. The most pronounced sales technology equipment today is cloud telephony solution.

The overall setup of cloud telephony system doesn’t cost you much and the benefits of using this solution go far beyond the savings.

Let’s start the discussion how this setup helps in boosting the sales growth.

Develop good proposals

Since the cloud telephony system offers the call recording facility. All incoming calls are recorded and monitored later for the improvement purposes. What requirements or needs a customer is asking about during the conversation can be noted down in the proposal next time. Such updated proposal will help you to magnetize more customers towards your business and thus improves the sales stats.

Never miss the leads

A call missed is equivalent to a lead missed in the business. Therefore, all missed call records must be accumulated at one place by some managed system and cloud telephony is such system that helps maintain the detail of all received and missed calls record.

In order to convert as many prospects as possible, sales reps should get the information of all missed calls and act promptly on each call without making any delay. Since the delay will always give a good chance to your competitors to convert the deal.

Improve training system

Another advantage of call recording is providing sales staff with the best training programs. This training process is based on playing back calls so the reps can get an idea of where the mistakes are being occurred. This method is a sound way of teaching that no book can ever give.

Change is the law of nature and this notion is not exceptional in the sales world. So, of course, a new caller with a new problem can do multiple queries. This discussion may not be the part of a training syllabus. Therefore, call recording helps in advanced training method.

Keep Track of ROI

Setting up a virtual number for different marketing campaigns and channels is what a toll-free number does. It is a cost-effective method to as you simply run different marketing campaigns with your different number and can easily check which one is working perfectly. Apart from this virtual number system is also a way to get the information about where the caller collects the details from for making the call.

More personalized pitches

When you are using cloud telephony you are at an advantage when you have to plan to pitch your customers. Accurate data is hard to find but with cloud telephony, you will collect on sales calls, tech services, callers history and more on. Being considered data is king, all the data collected will definitely give you a more easy way to pitch your clients. A good cloud telephony system display all the caller’s information to your salesperson which help him to pitch accordingly.

Increase inbound calls

Today people are putting more efforts on building a web presence especially when they run any kind of business. The big reason behind this is the world is becoming more and more digital every next second. The video, free demo, pricing and many more things on any website is enough to collect the relevant information. Hence, posting a phone number that gives round the clock facility to the callers and gets all their queries done at any point of time is a great aid of cloud telephony in generating more and more inbound leads.

Therefore, the cloud telephony is a great and cost-effective way to multiply the sales.

Why Cloud Telephony Is Relevant In The Field Of IVR

A place where the user can define their own IVR or telephony applications themselves is Cloud Telephony. A Cloud Telephony is a very common term used now very often, it has come up from Cloud Computing. Your work becomes easy and you no longer have to fuss up with the callers who call you at an unusual time. You will be able to make up easily how to deal with telephony jargons and knowledge of how a telephone works. It is just as simple as make/receive(pick up) a telephone call, hang up or disconnect the call, play an audio file, transfer the call, conference the call, record the call and more.

A Cloud Telephony is a real need in any business, if you are recording an IVR (Interactive Voice Response) for your phone number then you need a Cloud Telephony that will make it simpler for you to keep updates of all the calls and you will be able to keep records of your important calls that will surely be your prospective customers.

A business owner understands the importance of having a cloud telephony in their business. Same should you know about it, and incorporate to your own business.

Is an IVR mandatory in your toll-free number?

IVR System is an automated telephony system, where when a caller calls you hear a recorded telephony voice. It is applicable only on a hosted telephony, without which an IVR cannot work.

You must be very familiar with a voice saying “Welcome to XYZ company, Press 1 for sales, press 2 for support….”. This IVR is especially suitable and relevant in a Cloud telephony toll-free number, if you are looking for a toll-free number then an IVR is a necessity in many ways.

See below and know how a cloud telephony works and know yourself that how it is needed.

  • Your number gain importance among callers

A toll-free number is now no more a luxurious thing for your business but has become a necessity which you must have for your business. If a caller calls you and hear a fancy recorded IVR, his interest grows up naturally and he wants to invest in your business as he feels that he is being guided well through IVR recording and creates a good impression among all the callers who call you, especially first-time callers.

  • Customer can easily reach you

Your customer, especially your prospective customers who do not have your number can easily get through you by calling your toll-free number and an IVR recorded voice will lead the caller to you. This makes it easy for your prospective customer to reach you and connect you. If your customers will like you most certainly they will want to continue working with you and this will increase your company’s goodwill.

  • Caller information collected easily

IVR acts as a medium in collecting information about customer’s needs and will transfer the call automatically to the most preferred sales agent who can handle the call easily depending on their IVR input. When the calls are directed using technology, it has a very less chance that the calls may direct to the wrong agent and gives the surety that the caller will be provided with right information through a right agent.

  • You gain professionalism

If you are a company who works with the objective to make customers happy and satisfied then you should have an IVR for your toll-free number as it let you in making a presence in the market with a professional voice calling on the other side. And it will also make callers aware that you have many departments and employees.

An IVR is as mandatory in a cloud telephony as it is necessary for a business to have an infrastructure. The importance of infrastructure in a company is very relevant as employees those who are working with you just not see your company profile but also see how better it is built. So, if you are using a cloud telephony then you should use an IVR too.

Set An IVR If Your Customers Are Getting Unheard!

A Customer is everything for your business, the happier they are, the more profit and income you generate. How will you ensure that you make them happy and satisfied? If you attend them at proper times and at the time when they need you the most, result in happy and satisfied customers and they want to be a part of your organization for a longer duration.

To understand your customers, you have to understand them and wear their shoes!

Lost your bike, waiting for the insurance company to pay the refunded money or check on further details for renewal; Ordered a lunch through a phone call and expecting it to arrive within half hours and after 1 hour it has still not arrived.

As a customer, there is strong urge to get the problem and solution provided within time, by calling up the company’s helpline number to get it solved. It does not matter whether you are a big organization or small, customer service should be performed well by every organization, no matter what size. If you have to build customers loyalty, see it through their eyes. Having a reliable customer service will make them happy and your permanent customers.

How can you make customers query solved and hear up their problems?

The idea is just to make your customers query solved within time will make it simpler for you. This can be achieved easily if you set up an Interactive Voice Response as with the advent of Cloud Telephony, customer service helplines have become a possibility for startups and any other organizations to maintain interaction and competitiveness at affordable prices.

IVR helps you in getting over through following situations.

  • High Traffic On Calls

A business receives too many calls, sometimes it becomes difficult to manage all the calls and attend all of them. An IVR helps an organization in attending all the calls and not let any call unheard. This helps especially at the time of crisis when the callers need to call the state of emergency and his call gets on hold and gets unheard. An IVR makes it easy for you to get a hold on all those calls and also attend each and every caller.

  • Calls Transferred to the Wrong Department

Sometimes due to some technical issues, it happens that customers calls may get transferred to another department and to get back to the right department may take more time and may make customers feel irritated after a long wait and may cut off the line. Customers need to be dealt with proper care and their calls need to be attended on time so that they feel that they are important to your organization.

  • Didn’t get response on time

You may not know when your customer calls you, how important it is for him to get connected to you. They may feel the urge to talk to you as they really need to talk to your helpline for some issues faced by them. If they didn’t get your reply on time, it may make them feel unnoticed and may lose their prospective customers.

Each and every call are important for any business, you cannot let any call unattended as it might lose you a very valuable lead. Your every situation and the problem has a solution in form of an IVR. The idea of setting up an IVR will help in customer interaction effectively.

Welcome Cloud Telephony As It Saves Business Cost!

No one can object if I mention in the discussion that a business should shift to the cloud telephony system from the isolated telephone system as soon as possible. Benefits stuck to cloud telephony are countless such as it needs no hardware cost, a cheap service than the traditional costly system. Well! There are a number of worth-noticing points that will your business cost more than you save on hardware cost.

Cloud telephony can be integrated with other tools

Flexibility in technology is very important. Now, when I talk about the traditional phone system, the isolated feature was troubling the industry at a good scale. It couldn’t be integrated with other tools or applications.

Using telephony system only to make communication easier is neither good for business purpose nor a cost-effective decision. Integrating the system with tools like CRM or customer satisfaction tool can benefit the business and boost productivity.

Now, what when phone system is not connected to CRM? The sales executive will have to maintain all call records in the CRM manually. Now you decide! Isn’t doing this data entry task a clear time-waste? I mean this precious time can be used in talking with more customers.

The cloud phone system integrates with CRM and enables to keep the record the details and the history of call at any point of need.

Another great advantage of saving caller’s history that you don’t need to ask them the same questions again which have been asked in last conversations. It saves the time of sales executive and doesn’t create irritation to you customers and make them inclined to your services.

A Proficient Team

Indeed companies invest big amount on training their sales staff but unluckily productivity stats often don’t show any significant increase. Actually, the training program is still following the same old concept. The employees are being trained for products and services means no practical situation is discussed during the session. Will it work long? Of course, no!

With the help of call recording feature the caller’s recording is heard carefully then an insight is drawn about where executives are doing mistakes and how it can be resolved. Thereby, the efficiency of employees gets uplifted and it helps companies to gain more ROI.

No Office Rent

Gone are the days, when you were needed a magnificent building to give a start to your business. Now almost companies are saying bye bye to the physical structure and running behind the virtual one. It could be possible because of the invent of cloud telephony. The main reason behind this switch is it allows competent people to work from home.

Another considerable perk of using this system is that the deferred customer service can be revamped to a great extent as your customers don’t need to wait longer rather their calls are being responded promptly. Your employees remain busy at the workplace and don’t goof-up during productive hours.

Get More Opportunities

The e-commerce websites are seen dealing with more customers during special sale time like festive season etc. with traditional phone technology it was pretty challenging and expensive to handle such crowd and you needed to hire more employees to overcome the work pressure. But with IVR feature of cloud telephony, multiple customers can be served at the same time that too with making them fully satisfied.

Hence cloud telephony saves business cost in ways one can never have thought about before.

5 Ways To Leverage Cloud Telephony For Your Business

Cloud Computing is spreading in the economy and can be boon to your business if you use in the right way. Many businesses are adopting cloud telephony and about 50% of business decision makers say that cloud lets them be agiler in their business. Cloud Computing lets their business meet the ups and down business needs.

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers and users that are using your product, it becomes easy for you to connect to the world.

I want to throw some light on ‘The Hartford’ Company and how Cloud Telephony helped them grow!

The Hartford is a very established company of United States based on investment and insurance  and is a part of the Fortune 500 list. The company is transforming its IT services it delivers by implementing a new infrastructure that includes a private cloud. The company focuses on growing its group benefits, mutual funds, property, and casualty business. The cloud computing helps business to foster the productivity of business and bring technology to market faster.

Cloud telephony has made various business recover their losses and it definitely acts as an asset to the business. Below are 5 ways which you can also leverage this technology.

  1. Better customer assistance

Your customers are the core of your business. They just want that they should be treated well and so do the cloud telephony helps in making this true. They come from multiple locations and whenever they make a call they need proper assistance with full support, what this cloud telephony makes it possible for you. Your executive might be busy sometimes and not able to attend the call which makes the customer feel dissatisfied and they may not like your support facility.

If you make them assure that you are always there, then surely it will help you in recovering them back.

  1. Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens that you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues like call volumes, the time taken while in the call, the number of missed call etc.  

  1. Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

  1. Helps in expansion plans

Being in a business, you want to rise and scale up in the market and this does not happen without happy customers. Switching to cloud telephony will make it easy for you to reach out your plans and aim to expand your business. Whenever you make a call, it will not cost you much and allow you to add, delete, modify a number of users easily with just a few clicks of the mouse. You are able to reach out a number of people and will have the freedom to make more calls.

  1. Major game changer in innovation and technology

No matter what company you are in, you cannot survive without technology. Cloud telephony in a business is definitely a boon and can act as a huge game changer for your business. With the above points discussed, it definitely makes it necessary for to have cloud telephony for your business.

From everything going to technology, from smartphones and tablets to mobile application and cloud telephony your business must have it all to sustain in the market.

Cloud Telephony Services Is The Best Medium To Reach Out The Masses

Few people fuss up and thinking how to reach out their audiences who are spread across various parts of a world. Well, cloud telephony is the best way to reach out to audiences. Let me explain, cloud telephony is a technology that moves your business phone system to the cloud. It is a voice service that has replaced the old system of integration like PBX, EPBAX, etc. With cloud telephony, you will be ease at work and services such as call recording, bulk SMS, IVR, CRM panel, call routing etc are some of the features it offers.

If you are still fixed upon the outdated telephony system then you must upgrade your system and know what cloud telephony can do to your business. Well, a lot many things can be done making your business self-sufficient.

Still not convinced? Check out why you need it?

If you have a business and face the following problems then it is a must have for you all:

  1. Experience IT issues regularly
  2. You have customers that are spread all over the world
  3. Your business is growing regularly

If these problems are faced by your business mostly then cloud telephony is a must have for you.

Your business might be running efficiently and smoothly but some problems may occur knowingly or unknowingly providing you a thought to use it or not. An IT issue is almost faced by many organizations no matter how well you maintain your computer system. Your business is huge and is growing every day, every month and with the growth, your customers are also increasing and spreading across the world. This scenario makes it a necessity for you to have cloud telephony incorporated for your business.

How can you run your business and reach out to the masses?

“By throwing away your gray old boxes”

Voice is just one of the another way to communicate in today’s world. By telephone system, people can communicate with a lot of people without any hassles. The old system of communicating with the various system is of no use and you should throw away that ugly looking expensive boxes and integrate your IT structure with cloud telephony that makes you available to the masses.

“Cloud Telephony successfully empowering Digital India”

The future has a lot to do with technology and empowering communication. With PM Modi’s term ‘Mann Ki Baat’ a grand success offering people to give missed calls to air their thoughts. This is the major reason that led to this a huge success as people just have to give a missed call which can be done easily. Cloud telephony plays a major role in making India shine by communicating with a large number of people.

“Easy to Manage with Zero Maintenance”

Your customers are your business, without them, you will not able to run your business. A cloud telephony is easy to operate and can be used without much technical knowledge. With so much easiness in usage, you will able to connect a large of the mass of the public. The cloud telephony solution not only attracts large organization but also a small and medium-sized business.

“Enhance the Voice Quality and Secure Conversation”

Cloud telephony makes the conversation end to end securely with encryption. You cannot touch it, feel it or see it. The voice transmitted from one end to another is protected and you can easily rely on the quality of the call. Your business will be valued more with less money spend on the cloud telephony.

Cloud telephony is getting more famous every year for the mere reason that it is everything regular phone systems aren’t, and for this, business owners are enjoying it.

5 Reasons Why Organizations Should Use 1800 Toll Free Number

When you are running a startup, do you think developing a powerful product and advertise it through content on your website would be sufficient for bringing enough business benefits?

Absolutely, ‘no’!

People might come across your website intentionally or unintentionally. And, in both the cases, some of them might get confused about the information mentioned on your website. In such cases, they raise some queries that are sorted out hours later. This long time span is enough to make your potential customers lose interest in you.

Here, the significance of toll free number come in sense that helps. It is a cloud telephony service that companies use to make users call them directly for any query or information. In this telephony system, callers make free calls and all bills are paid by the toll free subscriber or the called party.

You know almost everything about the mobile you are going to buy still you want salesperson to elaborate you everything, why?

Suppose you go to some electronic shop and ask for a particular mobile model you are interested in. Now before entering into the transaction cycle don’t you ask sales executive to tell you all the specification of the mobile?

Of course, yes!

This is simply because you want to make sure if all the research you made through internet is authentic or not, also, to know the information left. Similar case is true with businesses as well. Any potential customer who take interest in your product or service will try to collect enough data through website analysis but a toll-free number on the website makes a pave for users to know everything in detail.

Benefits of using 1800 Toll Free Number

There are a number of profits using a toll free number. Apart from business branding and credibility it helps effectively in organizational growth and here is how!.

  • Better Customer Experience

Won’t it be irritating for your website visitor who tries to connect you but doesn’t get any specific number to which he can call and stack data? You must use a toll-free number in your business so any customer can call directly on that number and resolve his queries with no hurdles. Resolving the customer issues frequently develops a better customer experience and keep them synchronized with your business.

  • Easy to Memorize

A strong point which is associated with the toll-free number is Vanity Numbers. These numbers can be remembered easily because of its simple and repeated sequence. Many successful business giants are using these numbers to increase their credibility and easy access to company for users so they can call any time easily.

  • Develop Credibility

Big organizations have already set their trust among people. The toll-free number helps enhance credibility for all business sizes. With a professional number, you can reflect an image of a renowned company that is targeted to fulfill customer needs. Sitting in the corner in your own home you project a very smart image with the help of this telephony service.

  • Easily Portable

You don’t want your customers to know when your office is getting shifted, right? Well, no need! And, you can do it silently as the toll-free number you are using currently would be same. Since once the number is assigned, it becomes yours and it is entirely up to you whether you forward it on your personal number or any other phone number which will remain same regardless of your location. Customers will have no idea about where you are operating from and they will be served as before.

  • Better Market Strategy

We have already discussed Vanity Numbers that help business to increase its credibility. Since these numbers are easy to remember hence people take very less time in dialing. It automatically increases the prospect volume. Another important market level benefit of using toll-free number is it captures enough information about each one who calls such as where the caller is calling from, a business he is running etc. This data is very helpful during a campaign for generating more leads, therefore, more sales and ROI.

Hence, 1800 toll-free number offers great benefits to all business verticals. Read more…

How A Sticky Agent Helps Enhance Your Customer’s Call Experience

Do you feel Customer’s problems are often not heard or you are not able to impress your customers with your call? Well, these problems are common, you don’t have to feel that you are not doing the right thing to attract them, but you have to plan well with a Sticky Agent to enhance your customer’s call experience.

See what happens when a customer calls a company without a Sticky Agent feature –

Hello! I have called yesterday and I want to know the status of my query that whether it is being solved or not?” said a Customer.

Sorry sir, I mean what is your problem and who have you told your query?” said a sales executive.

This answer won’t satisfy the customer and he will feel that he has to repeat his problem, again and again, every time he calls and he will feel dissatisfied as a customer.

A Sticky Agent is a feature which helps a customer to connect to the same sales agent again and again directly whenever he calls and this eases work of both the party. The benefit of adding a sticky agent is that whenever your customer calls you, they don’t have to explain the same query or problem again.

Sticky Agent Enhances Customer’s Call By-

Minimum On-Holds During Calls

There is nothing more frustrating than putting callers on hold!! When a customer calls, he talks to a sales agent and discusses the product and asks any query. This ends the call and let the customer know about the product through that agent. A sticky agent helps in connecting the customer with that same agent whom he has called first. This reduces the hold time on call as the call is picked directly by the concerned sales agent and the customer knows that agent will understand him better instead of fetching and searching that agent by putting the call on hold.

Customers Don’t have to repeat their problems

The customer’s call is directly received by the concerned agent and this reduces the work of the customer as he doesn’t have to repeat the problems to the agent and in the same way, the agent also knows his customer’s requirement. A sticky agent helps in connecting the customer and sales agent. The same sales executive understands his client better than any other sales executive. So, to enhance customers’ call experience it is better that the same sales agent picks up the call.

Query Gets Solved Easily

Why do customers call you? To get their query solved, resolve issues and any other problem. Daily you get a lot of calls and you have a burden to manage them. If there is no proper system to manage all the calls everything will go to bust. But

A sticky agent makes it simpler for the customer and the customer’s call experience enhances by solving the query easily in one go. The query of the customer is solved through right agent picking up the call and thus making call experience worthy.

Leads to a Faster Point Resolution

In a world of smart solutions and growing technology, customers are beginning to expect their call being received faster than before. As with everything changing these days and so many options available, people do not have time to hold back on one caller only but instead they switch on to another competitor if they find they are not being noticed.

When a caller decides to call you, he imagines a better calling experience and a sticky agent helps in improving your customers’ call experience and leads to a faster point resolution.

Efficient Call Flow Management

It is very common that a customer has an issue and a sales agent cannot solve due to his solitary behavior or due to providing wrong information.

Shuffling the call from one representative to another representative can end up in a heated situation. The sticky agent helps in making the call flow management efficient by directly connecting the call to the respective agent. The customer feels being noticed and enjoys the concern as his query is being listened and solved.

A Happy Customer tells 3 to 4 Friends and an Unhappy Customer tells Google!!

Customers are the one who should not be treated lightly by any company as they are the one who advertises your product by their word of mouth. So, to make them like your company, you must focus on helping them and being available to them through the call. A sticky agent definitely gives you a happy and satisfied customer.