An 1800 Number Makes Your Business Sound More Professional!

A business will look like a business when you will present it like a professional. By getting a 1800 number for your business, you can give your business a professional look and feel that will enhance your status in the market. It is actually an indispensable asset to your company that is helpful for customer service or helplines. They can call you anytime without being charged for the call.

Beside just reaching your customer, your business surely needs some more benefits that add to your business credibility. If you are planning to have a 1800-number for your own business, you should surely get one besides just having a benefit of providing 24 hours service to the customer.

As a 1800 number is easy to remember, people who are calling you will know your company through this number. Even some famous companies 1800 number has become a brand for their business. Some of these companies are –

1800-Flowers

This is the first company that has started using a 24 X 7 toll-free number and the number has become a brand for them. It is a US based company that deals in floral and gourmet foods gift retailer and distribution.

1800-For-Mercedes

This is also one of the famous number owned by Mercedes car charging other dealers to receive calls to that number from their local area. They provide assistance to the customer on different numbers for roadside assistance, customer care and more.

1800-TaxiCab

A taxi company in California uses the toll-free number in one city but the number gets redirected to local cab companies on the city-by-city basis. So, if anybody calls on this number that comes under the listed directory of 1800-Taxi Cab will get support.

There are many companies that are using a toll-free number to provide assistance to their customers. These are just some of the examples that are using toll-free number and their company’s brand has improved because of the number.

If your business doesn’t have a Toll-free number, it is definitely missing out something!

These numbers have become very powerful tools for all organization who intend to reach out their customers easily anywhere. The number offers many advantages to the business but not just calling services. Like, the feature virtual receptionist that offers a recorded voice to the caller that calls and few suggested numbers that will lead him, to the agent. This feature is also helpful for business point of view and when a caller calls him, he will know caller’s details before coming on the call.

These numbers are portable

Toll-numbers are what you could ask for your business. If you do not have one yet, you can buy one anytime you wish to. These numbers are easily portable and can be transferred to any city you are relocating. So, if you wish to take your brand with you i.e. in form of your toll-free number, you can easily do it.

Lend’s credibility to your brand

Your number acts as a brand to your company. When you have a toll-free number for your business, then you can easily present the number to anyone. This will lend credibility to your business and will make your business sound more professional.

Costs nothing to caller

A Caller who calls into your company can easily stay connected to you until the time he wants, without having paid for the call. A toll-free number has everything for a customer and the caller can talk unlimited to the sales agent until the time his query gets solved.

These 1800 numbers are surely what you require for your business to make it sound more professional.

An IVR Recording Enhances Your Caller Navigation!

For a business to step ahead of their competitors and to make its presence differently in the market, you need a toll-free number that offers IVR recording. An IVR recording is like a front door to your business – it’s the first thing callers hear and people see. Whenever a caller calls you, he will be greeted by an IVR message which plays based on the recording you want.

When you couple your recording with well-written scripts, the IVR system helps your callers navigate your agent through the phone system. A well-scripted IVR recordings need three things:

1.Welcome message

When you call a company says XYZ, a recording gets played on the phone. This recording is like a welcome message which a caller hears when he calls your company. This welcome message makes the caller feel good about your company and forms a good image.

2. Main Menu

After you hear the welcome message, then you get to hear about the features of the company, followed by the different numbers and to whom you want to connect. Like, the IVR greeting will ask you to press different numbers to connect to the different agents.

3. Thank you Message

When all the query and problems are solved and you finally got the reply what you are looking for. Then, before the call gets end – you hear a thank you message that sends you extra information about the company and thanks to you for making the call.

ivr number

These are the three ways and steps of greetings which a caller listens when he calls your company.

An IVR message helps in providing navigation to your callers. If you want to know the effectiveness of the IVR script the check on below:

Steps to note, to make your IVR script effective

An IVR recording should never be decided just like that, but you should focus on the IVR script very well and doesn’t make a script without analyzing it well. If you are in a confused state about what things to include while recording your IVR, you should plan very carefully and look on the if’s and don’ts.

The greetings should have main choices

The first thing you should focus on is that your greeting should be well-scripted having just the main choices. By offering fewer choices, the caller doesn’t get confused and easily select his choice.

A long list of the department makes difficult for the caller to navigate what he wants. The simple your IVR recording will be, the more it will attract callers to connect with you. Always remember, that customer wants to reach you as fast as possible. So, make sure your IVR script delivers that.

Always offer of talking to someone

It is difficult to automate caller with every aspect of a customer transaction. When a caller calls you most of them wish to talk to an agent and explain them their query. When you are deciding your IVR script, ensure that you provide the chance to talk to your agent.

Everyone knows how frustrating it is to be presented with endless menus and options, which makes caller gets confused that which option to choose to speak to an ideal agent.

Use a combination of hold music and voice recorded message

To talk to an agent on a toll-free number can be time-consuming as the caller has to wait on the phone-line for a longer duration before connecting the agent. A long wait on hold without interruption can make caller assume that they have become lost the connection.

If you will add a hold music on the call and in between after every interval a courtesy message can reassure callers that they are in the waiting line and will be contacted soon.

Use ‘press’ instead of ‘dial’

Do you still use the word dial in the age of touchscreen smartphone? Well, if you still do, then you should change the word ‘dial’ from ‘press’. There are chances that ‘touch’ could be the new word to use but to be the safe sight you can always use the word ‘press’ to be clear.

These methods will definitely solve all your query of how to script your IVR and you can easily navigate your caller.

Why Toll Free Numbers Can’t Be Ignored In The Age Of Smartphones

Do you see people using landlines much? In this technological world where everyone is using a smartphone and making long distance calls without paying the extra amount, why would they prefer a toll-free number especially when barely people have a landline set in their home? It’s really a good point of discussion that why people are still unable to ignore the use of toll-free numbers. Well, the mindset that landline is now out of scope and people to have seen the red flag to it – is not fairly true rather the actual scenario is somewhat different.

As per the report generated by CDC (Center for Disease Control) – 50% Americans still prefer using the landline phones. In America, 26% of 26-40 years old use landline to keep in touch with family or friends. 17% non-family members find landline is the best communication method.

Again my same question is, why can’t landline be cut entirely from the current trend? Backup facility? Yes, it may be but there are numerous other reasons too. Many areas are like that have very poor access to a broadband connection. Today with each new launch of mobile, the technicality is being increased so it is tough for old people to operate such advanced system as they are not much aware technology. While the business doesn’t use a toll-free number just because they think that it is a good way to cater those people who rely on landlines but yes, it can be a reason to some extent too.

Not only do tollfree numbers offer free communication method, but they avail different valuable facilities too. Some are mentioned below:

  • A toll-free number method is the easiest way to contact the company.
  • There is not the risk associated with this service and also, you can get the feeling of a large company regardless of your business size.
  • The toll-free solution is a cost-effective method of increasing business reach. Only a fraction of the amount of that you invest in arranging local numbers at different geographic location-is required for the overall setup.
  • Vanity number concept is not new and takes your business brand to heights. These numbers are easily memorable so the customer can memorize easily and collect the benefit of all the latest offers.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The customers don’t need to talk or wait for different departments rather their call is directly transferred to the concerned department so they can resolve their query easily.
  • The toll-free number setup doesn’t require any special arrangement rather you can install it on your own mobile number. It is kind of virtual number that helps you in business branding.

Regardless of how perfect a website looks, visitors may have some confusions or queries that they find making clear through phone call only. The phone call system is the most effective way to attract the buyers and convert them for the transaction. Also, the customers can get the quickest response for their problems. The toll-free number solution is an affordable solution that helps largely in business branding.

Do You Know Cloud Telephony Helps Your Business In Disaster Recovery!

When you start any business, you may not know what repercussions you may face in future. For that, you make sure you are ready with all the mishaps and especially the natural disaster which comes without anyone’s knowledge. As a natural disaster might eat up your business in a very bad way. So, there is always a need to get exact data which might get lost in case of some disaster. A cloud telephony plays a major role in helping you to recover from any disaster by accumulating all the data with full accuracy without the network issue.

If you feel that you do not need cloud telephony then answer few questions below.

  • How long could you survive if your premises are unavailable and lost all clients data?
  • Do you have provisions to continue?
  • How will you manage the business, if you are unavailable?

Most of the above questions give you a chill to your bone and you do not have an idea how to survive in such situation, then a cloud telephony is a must for your business.

If you do not want to spend huge money on getting exact data in case of emergency then your investment in cloud telephony is the right decision. A cloud telephony has unlimited benefits, it just not give accurate data but also you can speak to your customers on your telephony system suffering from downtime. If you are looking for one thing in a toll-free number then for your surprise it has many benefits.

When there is an increase in data and limited space then the probability of data loss raises. This can all be controlled with a cloud telephony. Read on the points to understand why and how a cloud telephony provide safety and solutions in data recovery.

Overcome issues related to environment

In case of emergency, when fire, flood or any natural disaster takes place, a hosted solution helps a lot in overcoming these issues. If any critical situation occurs, a cloud telephony easily connects voice calls even in remote areas.

When a critical situation arises, all the critical elements can be located on service provider’s network on various multiple sites. Also, when need to access the user’s location, you can easily trace their IP networks and your business can be easily continued from anywhere.

Protect company reputation

When your business faces downtime, it is not necessarily because of financial reasons but can be any other too. There are chances that business partners and customers might lose trust in your organization because of the downtime. If a firm experience loss in the organization before 3 days to file tax there might be situation arises where the unhappy customers may file a lawsuit.

In such situation, a cloud telephony helps in keeping company’s image intact by the accurate data. It also eases in routing the call as it supports IP network of the user.

Safeguards network from fraud

A business runs when it functions properly, so if you protect and safeguard your business from fraud and other misfortune make sure you have a recovery plan. A hosted solution helps in diluting the risk attack of hackers. There is no more fraud and the telephony solution helps in protecting data with built in redundancy and high level of security.

A business whenever operates wishes to keep their data protected and a backup ready which a cloud telephony solution make it simpler.

Maintains business future to generate revenue

Cloud telephony is helpful and the best way where you can generate your revenue from in case of emergency crisis. Be it power shortage, server breakdown or in case of disaster; businesses cannot run easily as general. In downtime, a business can function easily and can also generate revenue with having accurate data information with a right telephony solution. With it, you can answer phone calls, emails and more which makes your business continue to run efficiently.

If you want a bright business future for your organization too, you have to generate revenue which is possible only if you have right data.

Powerful management of network

A powerful network is available even during disaster which lets client gets detailed information of documents. The issues are handled and solved quickly through a strong network in case of emergency. Your important documents are easily automated, so at any time of failure of network issue, the problem can be solved easily.

So, if you have a fear that disaster might strike and your business may suffer, then you just need to relax. The phone systems stay fully operational and failure in the network can be minimised up to a great extent.

Why Cloud Telephony Is Relevant In The Field Of IVR

A place where the user can define their own IVR or telephony applications themselves is Cloud Telephony. A Cloud Telephony is a very common term used now very often, it has come up from Cloud Computing. Your work becomes easy and you no longer have to fuss up with the callers who call you at an unusual time. You will be able to make up easily how to deal with telephony jargons and knowledge of how a telephone works. It is just as simple as make/receive(pick up) a telephone call, hang up or disconnect the call, play an audio file, transfer the call, conference the call, record the call and more.

A Cloud Telephony is a real need in any business, if you are recording an IVR (Interactive Voice Response) for your phone number then you need a Cloud Telephony that will make it simpler for you to keep updates of all the calls and you will be able to keep records of your important calls that will surely be your prospective customers.

A business owner understands the importance of having a cloud telephony in their business. Same should you know about it, and incorporate to your own business.

Is an IVR mandatory in your toll-free number?

IVR System is an automated telephony system, where when a caller calls you hear a recorded telephony voice. It is applicable only on a hosted telephony, without which an IVR cannot work.

You must be very familiar with a voice saying “Welcome to XYZ company, Press 1 for sales, press 2 for support….”. This IVR is especially suitable and relevant in a Cloud telephony toll-free number, if you are looking for a toll-free number then an IVR is a necessity in many ways.

See below and know how a cloud telephony works and know yourself that how it is needed.

  • Your number gain importance among callers

A toll-free number is now no more a luxurious thing for your business but has become a necessity which you must have for your business. If a caller calls you and hear a fancy recorded IVR, his interest grows up naturally and he wants to invest in your business as he feels that he is being guided well through IVR recording and creates a good impression among all the callers who call you, especially first-time callers.

  • Customer can easily reach you

Your customer, especially your prospective customers who do not have your number can easily get through you by calling your toll-free number and an IVR recorded voice will lead the caller to you. This makes it easy for your prospective customer to reach you and connect you. If your customers will like you most certainly they will want to continue working with you and this will increase your company’s goodwill.

  • Caller information collected easily

IVR acts as a medium in collecting information about customer’s needs and will transfer the call automatically to the most preferred sales agent who can handle the call easily depending on their IVR input. When the calls are directed using technology, it has a very less chance that the calls may direct to the wrong agent and gives the surety that the caller will be provided with right information through a right agent.

  • You gain professionalism

If you are a company who works with the objective to make customers happy and satisfied then you should have an IVR for your toll-free number as it let you in making a presence in the market with a professional voice calling on the other side. And it will also make callers aware that you have many departments and employees.

An IVR is as mandatory in a cloud telephony as it is necessary for a business to have an infrastructure. The importance of infrastructure in a company is very relevant as employees those who are working with you just not see your company profile but also see how better it is built. So, if you are using a cloud telephony then you should use an IVR too.

Set An IVR If Your Customers Are Getting Unheard!

A Customer is everything for your business, the happier they are, the more profit and income you generate. How will you ensure that you make them happy and satisfied? If you attend them at proper times and at the time when they need you the most, result in happy and satisfied customers and they want to be a part of your organization for a longer duration.

To understand your customers, you have to understand them and wear their shoes!

Lost your bike, waiting for the insurance company to pay the refunded money or check on further details for renewal; Ordered a lunch through a phone call and expecting it to arrive within half hours and after 1 hour it has still not arrived.

As a customer, there is strong urge to get the problem and solution provided within time, by calling up the company’s helpline number to get it solved. It does not matter whether you are a big organization or small, customer service should be performed well by every organization, no matter what size. If you have to build customers loyalty, see it through their eyes. Having a reliable customer service will make them happy and your permanent customers.

How can you make customers query solved and hear up their problems?

The idea is just to make your customers query solved within time will make it simpler for you. This can be achieved easily if you set up an Interactive Voice Response as with the advent of Cloud Telephony, customer service helplines have become a possibility for startups and any other organizations to maintain interaction and competitiveness at affordable prices.

IVR helps you in getting over through following situations.

  • High Traffic On Calls

A business receives too many calls, sometimes it becomes difficult to manage all the calls and attend all of them. An IVR helps an organization in attending all the calls and not let any call unheard. This helps especially at the time of crisis when the callers need to call the state of emergency and his call gets on hold and gets unheard. An IVR makes it easy for you to get a hold on all those calls and also attend each and every caller.

  • Calls Transferred to the Wrong Department

Sometimes due to some technical issues, it happens that customers calls may get transferred to another department and to get back to the right department may take more time and may make customers feel irritated after a long wait and may cut off the line. Customers need to be dealt with proper care and their calls need to be attended on time so that they feel that they are important to your organization.

  • Didn’t get response on time

You may not know when your customer calls you, how important it is for him to get connected to you. They may feel the urge to talk to you as they really need to talk to your helpline for some issues faced by them. If they didn’t get your reply on time, it may make them feel unnoticed and may lose their prospective customers.

Each and every call are important for any business, you cannot let any call unattended as it might lose you a very valuable lead. Your every situation and the problem has a solution in form of an IVR. The idea of setting up an IVR will help in customer interaction effectively.

Rise Above The Ordinary With A Business Toll-Free Number

Few people along with an idea started a company. Initially, they were three members when they decided to open a website and displayed their mobile numbers there, on a business card and distributed among their customers. A few years later, the business started growing and increased their staff to 30 employees and the customers also grew more and more. Now, they were not able to handle all the calls of customers at just one go, most of the time their customers have to hold on phone to talk to the representative. They thought of using a toll-free number. But, changing the number now, will make them lose some of the valuable leads. If they would have thought of having a business toll-free number earlier there situation would have been different from now.

Having a business toll-free number can work wonders for your business. No matter how big or small your business is, it will handle all your calls efficiently and effectively. The calls which are important to you and the time when you get a maximum call is all known easily and you don’t have to worry about the timing at all. This will also help you to ensure, which is the time when you receive the maximum number of calls and you could focus on that timing to make your prospective customers your permanent one.

Today, there is more than 40 million toll-free number in use. Are you in this number or out of it? If not then you must surely make it to the increasing number and increase the record in 2017 as a business without a toll-free number stands nowhere near a business with a toll-free number.

A business Toll-free number has the power to make your company’s brand a fancy one and will improve your company’s goodwill. Having a toll-free number means:

A Toll-Free Number Gives You Identity

When you get an 1800 number, it is solely your business number i.e. you can easily use it for your business purposes and people will remember you with this number only. It will act as a brand for your business and gives you a new identity that is how people will know you. Many popular companies use a toll-free number that most of them are known by it and people know it verbally. 1-800-FLOWERS, 1-800-HURT-NOW, 1-800-BEACHES are the most popular toll-free numbers that let their business grow higher. And, it’s a fact that these numbers have increased their goodwill and plays a major role in their success.

Your Customers Are Handled More Efficiently

Toll-free numbers maintain your customers more efficiently i.e. when you share your number with your customers, they call you anytime and they always receive an answer from your side. The customers are handled in the simplest and easy way that they like to call you very often and want to buy your product. How well you treat your customers will only make them like your business and will trust you more.

Business Communication becomes Smooth

When your customers make a call, they hear a fancy recorded voice from the other end. This will add a value of your company in front of your customers and they will be propelled to use your services as communication is the key while you talk. If you are available to your customers anytime they call, it will certainly add value advantage to your company and you can make an efficient smooth business call.

Enhance Data with Minimal Error

Being a business owner you have to keep records of all the data about when your customers called you and when they get a reply and are they satisfied or not. These things happen and query raise but what you do? Work on it and try to reduce errors? These facts are very important to get your data right and work accordingly. With good information and data available to you, you will more easily be able to work based on the facts available to you.

A business when takes off, go slow initially and it may be small and you think that you don’t need branding for your business. But, later you realize that wish I would have used toll-free number earlier cause now I have to change my number and all these problems occur.

Make the most of it today, and buy a business toll-free now!

Want to Buy a Cheap Toll Free Number?

Using toll free numbers is a special service which squarely aims to give the customers accessibility for communicating whenever he needs help for service provider. But many business often want to buy a cheap toll free number? And I for one don’t find it logical for many serious reasons that I am about to share.

A business is not limited to sales, it also needs to serve its customers to their satisfaction if a business wants to build a trustworthy name for itself in the market. For keeping the user satisfied, the business needs to set up a dependable channel open for the customers to reach out to them in case when they need assistance. But then, they end up getting the cheapest possible way to get a toll free number service and it is really a vulnerable issue with many businesses nowadays.

How Cheap Toll-Free Service Works for Your Failure?

It may sound vague to you but I can assure you that you will not find it vague after reading this. The way a business performs is not about sales alone, a major credit goes to the credibility of its services. This beyond any doubt whatsoever as you can never find one such renowned brand that is careless to its customers. If you don’t entertain a customer in need, your customers will make sure that they can propagate your bluff in the market, whether it is angst or revenge doesn’t make it any different.

There are plenty of factors that work against you when you adopt a cheap toll free number for your business.

  • Incompetent Interaction – Spoils Customers

If you think an issue with your product or service will upset a customer, yes it does. But when you think this can alone tarnish and spoil your image radically, then you are being exaggerated and unrealistic in your approach. Problems do occur, even with the best ones too. Nobody is ever perfect and thereby nobody can ever make perfect. So, dump the thought straight away as it is nothing more than a crap.

What does hamper your image is your ignorance to resolve such issues. Customer Loyalty is an unparalleled asset when it comes to brand building. When those customers who face issues and need assistance but you are careless enough to mistreat them instead of support which is ideally expected by the customer, I am afraid but you might just be digging a grave for own business.

But alas, you got that cheap toll free number, which is down at most of the times he tried to connect with you. Even when they connect, the call is never enough audible or well connected to provide enough clarity that could make the conversation any productive.

If you think such a customer will be banging his head on your doors for too long, you are being mistaken. To give you a perspective, it is just like cutting the tree which you yourself are seated upon. And when tree falls down, it can hurt. In this case, the customer feels betrayed and furiously tries to malign your business name in the market to a maximum extent where he could go. This leads to a bad word of mouth publicity that kick a business on the groin.

What such customers do is worst for the business interest. I remember once when I asked my friend about a certain product along with the available options to get an advice for better choice. Though he didn’t tell me which one to take, but he ensured that I shouldn’t take one of them for he had terrible experience being their customer. I am sorry but I couldn’t trust that company for any of its product thereafter. So, it not only spoiled a probable sale of theirs but also left a negative image on my friend. So much so, that he wouldn’t forget to insist not buying from that company and cutting down many of the probable customers that the business would have had if for my friend  didn’t share a negative opinion.

  • Frequent Downtimes – Tempers Reliability & Credibility

When you take a cheap toll free number, it ought to have loopholes. Ever wondered, why it is sold cheap? Didn’t you thought why other companies are not bringing their prices down to compete with them? It is so because good service providers know that there is much of a difference between the two services. The cheaper ones develop a compromised infrastructure to provide those services which is no match for cloud based telephony systems. Such numbers are often hit by downtime and frustrate the customers provoking them to become negative about your business.

Now this means that there will be certain issues which will recur over time and again. The service will be down for too longer durations and it doesn’t help you by any mean. There is a clearly negative intent which a customer usually presumes by himself for such businesses.

The basic impression which goes into the mind of customers is that the company just gives toll free number for mere formality to appear genuine to a customer. Although they never intend to provide support services. Instead it is just to make it count during the sales to take a customer into confidence and convinced easily. But once they sell, they are not concerned to support their customers when there are issues with the product or service.

A cheap toll free number might look good for a start, but once you develop decent customers, and even 10% of them not being able to connect to your toll free numbers due to a service downtime, it will just be enough to call you a bluff leaving exposed for being a dishonest and non credible business organization. Soon this tag attached with your name as a non reliable business in the market will leave your business bleeding.

  • No Integrated IVR – Poor Call Management

The response of a toll free numbers is an important factor in making sure that the calls of your customers are duly entertained. The cheap toll free numbers don’t provide IVR for conveniently keeping the prices to the lowest. This makes it really problematic for a business to attend many calls at a time for there is no call management as such.

Whenever a customer calls, the least he can expect is to hear a busy tone in response. The cheap toll free numbers avoid IVR integration and therefore, it is impossible for them to manage many customers at a time. The number would just end up busy in case any customer calls because there is no way to manage those calls.

Now, there is no point of using toll free numbers if you use many toll free numbers for obvious reasons. Don’t even expect that a customer would remember all those numbers for your sake. What IVR can do is receive the calls landing on those numbers and redirects them to specifically assigned support executives. So you can manage the calls pertaining to different departments to the concerned department and make sure a fluent and uncompromised communications for the ease of customers.

Moreover, IVR lets you manage many calls at a time and keeps them held even if you have 5 executive channels all being busy with the calls and a 6th call arrives simultaneously. The IVR gives the automated recording along with concerned options,  and then hold the call while transferring it to an executive until he gets free from the prior call. So every call will not just be attended but also managed in a well organized and uninterrupted manner.

Therefore, the choice is your’s to make. Whether you want a good name or a cheap toll free number because both of them can never ever co-exist at all.

5 Ways To Leverage Cloud Telephony For Your Business

Cloud Computing is spreading in the economy and can be boon to your business if you use in the right way. Many businesses are adopting cloud telephony and about 50% of business decision makers say that cloud lets them be agiler in their business. Cloud Computing lets their business meet the ups and down business needs.

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers and users that are using your product, it becomes easy for you to connect to the world.

I want to throw some light on ‘The Hartford’ Company and how Cloud Telephony helped them grow!

The Hartford is a very established company of United States based on investment and insurance  and is a part of the Fortune 500 list. The company is transforming its IT services it delivers by implementing a new infrastructure that includes a private cloud. The company focuses on growing its group benefits, mutual funds, property, and casualty business. The cloud computing helps business to foster the productivity of business and bring technology to market faster.

Cloud telephony has made various business recover their losses and it definitely acts as an asset to the business. Below are 5 ways which you can also leverage this technology.

  1. Better customer assistance

Your customers are the core of your business. They just want that they should be treated well and so do the cloud telephony helps in making this true. They come from multiple locations and whenever they make a call they need proper assistance with full support, what this cloud telephony makes it possible for you. Your executive might be busy sometimes and not able to attend the call which makes the customer feel dissatisfied and they may not like your support facility.

If you make them assure that you are always there, then surely it will help you in recovering them back.

  1. Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens that you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues like call volumes, the time taken while in the call, the number of missed call etc.  

  1. Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

  1. Helps in expansion plans

Being in a business, you want to rise and scale up in the market and this does not happen without happy customers. Switching to cloud telephony will make it easy for you to reach out your plans and aim to expand your business. Whenever you make a call, it will not cost you much and allow you to add, delete, modify a number of users easily with just a few clicks of the mouse. You are able to reach out a number of people and will have the freedom to make more calls.

  1. Major game changer in innovation and technology

No matter what company you are in, you cannot survive without technology. Cloud telephony in a business is definitely a boon and can act as a huge game changer for your business. With the above points discussed, it definitely makes it necessary for to have cloud telephony for your business.

From everything going to technology, from smartphones and tablets to mobile application and cloud telephony your business must have it all to sustain in the market.

How Branding Finds Wings With Toll-Free Numbers

Your brand is represented every single point in your business. Have you ever thought of branding your own business? Well, I know many of you did brand your company by advertising, by designing a good logo, by designing templates and design to your website, create a tagline, and many more strategies. But, have you ever thought of using a toll-free number? If not, then let me tell you that a toll-free number helps a lot in building up the brand image of your company and with it, branding will find wings on its own.

People who do not know about your business, know you through your website and if that website flashes a toll-free number where customers can make a call without getting tensed about the call rates, this makes them imagine that your business is branded offering facilities to its customers. After all, what we want is customer satisfaction and what can be better than that they call you without getting worried about their call rates and talk endlessly.

Business Brand Image Increases!

As an entrepreneur, you did think of many instances and thought of using it to make your business grow higher and higher but what you thought of achieving and building your position in the market is not as easy as you have thought. A toll-free number is an important tool for business and make look like a business. People from various business sizes prefer having a toll-free number to gain its importance from startups to even well-established everyone prefers it.

“Without a toll-free number, your business is not existing”.

Make Your Business Fly Higher With Toll-Free Number!

If you have been thinking that toll-free number is an expensive deal and will cost you heavy then let me tell you that it is absolutely no more a luxury thing that a business cannot afford for themselves.

A toll-free number can look for:

  • Gaining attraction by fancy vanity numbers

If you want to brand your business and make your product popular in the market, vanity number comes in handy. They help your business attractive as when your customer will know that you have a fancy toll-free number they feel easy in connecting you. A number that is easy to rememberable, dial, and recommended to others will create its importance on its own. For example, a company manufacturer of flowers used the toll-free number 1800-FLOWERS to offer services to its callers and customers.

  • Customers will call you freely without any call charges

As they say the best things in life is free. The same goes for business when someone is offering his business with some free facilities they get attraction most than any other things. The approach of many businesses is to present their business best and built up their brand and the perfect way to make it happen is to make customers happy. A toll-free number is the best way to make them happy as when they call they do not have to suffer from the huge amount of call rates and they can easily talk without biting a hole in their pockets.

  • Connect globally to everyone

The growing use of internet all over the world helps the business deliver services and products remotely to any part of the world. Now, to connect with your customer you do not require local contact number but with a toll-free number, you can easily call them from any part of the world. This gives the customer feel assured that he is being listened and heard more easily and this increases your brand value.

Your business will gain importance and you will easily flourish in the market with a toll-free number.