Special customers need special care and to retain them you need to be more vigilant to their queries. Introducing VIP Pass for such special customers to jump the queue in your IVR and get them connected with their account manager directly and that too on same Toll-Free IVR number, which you use across India.
VIP Pass allows you to define routing rules based on the Caller ID. Once the caller ID is matched with the VIP Pass member our system route the call to the designated account manager instead of putting them on IVR however for all other users system will work like normal IVR based.
Show your big clients how much you care about them.