On popular demand we have added a new feature on the IVR platform called “After Working Hours Forwarding”.
Its main usage can be understand through below given example.
Say a company XYZ has working hours between 10:00 AM to 6:00 PM, so till now all calls received after and before this timing goes into Missed Calls, but now they can setup an “after working hour number” where all there calls will be forwarded once their working hours are over.
So now our customers have three options:
1. Block incoming after working hours
2. Play IVR but stop forwarding after working hours.
3. Play IVR and forward all their calls to some different number.
Kindly note menu wise options will not work in this case i.e. If you have set menu wise forwarding like press 1 for sales on number 12345 or press 2 for support on 123456 than this will not work on “after working hour forwarding” and all calls will be forwarded to a single number as mentioned in this option.