The current standards show that technology is the main source of leading any business to heights. A business that is not following any trend and technology, might at some time feel behind everyone in the race. With the growing trend and advancements in business, an IVR number has become an important source of customer satisfaction.
Nowadays, many businesses use a professional IVR voice to connect with their customer. This IVR lets customer easily contact your company and listen to the IVR message that will lead him to you. It is commonly associated with technical support that helps in recording fancy voice to your toll-free number.
The global market for Interactive voice response (IVR) system forecasted to reach US$3.9 billion by 2024. This is driven by focusing on customer service with a view to leveraging benefits and improvement in overall customer care services. The following graph shows annual savings has increased after enabling IVR speech on their toll-free number.
There is no doubt now, that an IVR helps a business in growing to a great extent. If you wish to know the reasons and why your business is enjoying an IVR read them below:
For customized conversation
When a caller calls from different regions and speaks his own regional language which only specific people understand, there will be two situations. One, the conversation might end up very soon as both don’t understand each other language. Second, they might share only limited understanding by converting each other. In either case, language problem can lead to a loss in perspective leads due to poor customer service.
In these type of situation, an IVR can help in selecting the language of the callers choice and can easily interact in that language.
To let company look big and professional
A company which is newly formed needs to present its callers so that they like it and their calls are easily redirected to the department they want to talk to. An IVR helps and eases everyone’s work by letting callers connect to that department where they wish to have a conversation.
For example, if your company doesn’t have a huge staff, but you can still make callers feel like you have various departments such as Accounts, Sales, Operations, Support and more according to your preferences.
Time-based routing is done easily
A business face difficulty in managing their calls especially if they come various regions. But, an IVR makes all the work stress simpler by transferring the calls based on location. For example, a caller calls a company from Chennai, then his call will be routed to an agent who is a resident of Chennai only.
This helps in increasing efficiency as the desired call will be received by the right agent leaving no communication gap. This will also save a lot of time of both caller and agent.
Marketing your business is as important as establishing it because if you will not do marketing, people will not be able to get aware of your business. So, if you want to increase sales and want to tell as many people as you can then, marketing your business is very important.
To give your mind at rest, an IVR makes your work way simpler by being available to your business that helps in branding your product. A company uses an IVR voice recording on their toll-free number, so when a caller calls them he was greeted by a fancy voice. This helps the company in establishing their identity as similar to the voice and enhances brand promotion.
As a virtual phone receptionist
An IVR can function in a way that your business doesn’t require a virtual phone receptionist. If you recall the responsibilities and role played by the virtual receptionist, you will know that all those workers can be easily performed by an IVR.
An IVR, like your receptionist, greets the caller with a fancy voice and routes all the calls to the right department. It also provides in letting callers easily connect with the right department without hanging up on the call or waiting for the receptionist to transfer the desired department.
An IVR number is very user-friendly and customers find it very convenient to use without wasting the time.